10/11/20141 mart managers’ conference g. george wallin, phd, mba vice president/chief operating...
TRANSCRIPT
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04/11/23 1
MART Managers’ Conference
G. George Wallin, PhD, MBA
Vice President/Chief Operating Officer
Sherburne TeleSystems, Inc.
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04/11/23 2
MART Managers’ Conference
Our changing and yes,
SHRINKING
Telephone Industry
Mergers, Sales, and Acquisitions
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04/11/23 3
Sales, Mergers, and Acquisitions
Lakedale Hutchinson
Cannon Valley Hector Communications
And more…
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MART Managers’ Conference
So, why are all these sales happening?
What does the mid-to-long term look like?
What to do before and when
“it” happens…
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Why are these Sales/Mergers Happening?
- The predicted move to data is here- Data, not telephone is “king”- Data is an “umbrella” offering
- Data is more conducive to large entities- Staffing for data is universal
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MART Managers’ Conference
So, Will More Mergers Develop?
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Will Mergers, etc. Continue?
In My Opinion, Absolutely!
That is supported by industry analysts.
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04/11/23 8
Moving from Telephone to Data
- Capital requirements lend themselves to larger, more cash-intensive mergers
- Data provisioning requirements lend themselves to centralized support
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MART Managers’ Conference
- Simply speaking
- Data requires fewer people so consolidation is more attractive.
- The available labor force for data is much more robust than for “telephone.”
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MART Managers’ Conference
So, what can WE do about it?- We can’t change the trend but we can
influence the outcome- We can position ourselves to meet the
new culture head on
- “Culture” - the challenge and opportunity
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Culture Differences
Several personal experiences Private versus public company Large versus small company Rural versus urban company
CLEC versus ILEC
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Culture
John Mason writes in “Coping with Mergers” that as managers, we must understand - cultures WILL COLLIDE.
This WILL result in lost productivity.
Our job is to minimize the loss…
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Culture DifferencesBuyers/Sellers Vs. Managers
Those that buy and sell don’t manage Those that manage seldom buy or sell
Once a SELL or BUY takes place
“they” often have nothin’…
That’s when we (managers) have our opportunity…
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Culture DifferencesBuyers/Sellers Vs. Managers
Millions of dollars invested Millions of dollars to gain
Managers – YOU – make that happen!
Will you be prepared?
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Preparation, Preparation, and more Preparation
Before we know of a sale/merger Before we even THINK of a sale/merger
We need to do the OBVIOUS
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Contributing
Arlene S. Hirsch writes that most all “lost” jobs affect those who were rated as either duplicative or “poor performers.”
The “best performers” are usually recommended by the seller.
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Take Care of Yourself
Physically Mentally
Financially Emotionally
Professionally
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Look for Opportunity
Hirsch also writes that we must think and “speak to the future” not the past.
Patrick Moquin writes that we must be open minded and respect the “best practices” of the merged company.
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The Alternative
Remember, there is ALWAYS
An alternative.
If the stress is too much, if there are ethical questions, if too much is
expected,
TAKE THE ALTERNATIVE
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ALTERNATIVE
For those of us that chose to push forward,
to try and make it work,
to “convince” ourselves until we “believe,”- Prepare before “it” happens
- Support during “it”- Be convinced…Believe!
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Make Things Happen
If we can PREPARE – how many?
If we can SUPPORT – can you?
If we can BELIEVE – will you?
If so, we become very focused,
like a military regiment…
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04/11/23 22
Customer Service Group Conference
QUESTIONS?
THANK YOU! THANK YOU! THANK YOU!
G. George Wallin