Omni-channel mobile customer service & mobile marketing

The Mobile Designer

Comprehensive web-based platform to build mobile apps and to manage your

existing mobile apps. Publish professional apps for customer service, lead capturing,

loyalty and to support your marketing campaigns.

The Mobile Connector

Deep contact center integration in any mobile app including Smart Call Button, Call-back

button, Real-time Waiting Times and position in the queue, Mobile Chat and Visual IVR.

Easily integrate in your existing iOS, Android, Windows 8 apps and HTML5 web apps.

The Mobile Profiler

Make your mobile apps smart and omni-channel. Automatically capture user interests, user

context and user location in your apps. The user profile is automatically displayed to your

contact center agents on any inbound and outbound call, chat session and social interaction.

The Mobile Marketer

Send push notifications with alerts, reminders, promotions and special offers, at the right

place & time. Personalize your messages based on the user profile. Trigger push

notifications based on the location of each user using location targeting (geofences).

WWW.VOCALCOM.COM

Deep contact center integration

in your mobile apps

Easy integration in any app

Omni-channel dashboard for agents with user profile of caller

Big data technology to capture user profiles

Make your contact center omni-channel & personalized

Questions? Call now!and talk about this model

SESSION

LUNCHWALKING

WWW.VOCALCOM.COM

Real-time feedbackon waiting times etc.

Omni-channel mobile customer service & mobile marketing

User context, topic,location, interests

Contact center agent Mobile customer

360° view on caller Omni-channel apps

Deep contact center integration in your mobile apps

Capture user context, interests & location

Omni-channel dashboard for agents with user profile of caller

Send push notifications

Questions? Call now!and talk about this model