1.00 jenny – intros, context, shropshire, us 1.05 us 1.07 the change setting 1.14 a few important...
TRANSCRIPT
1.00 Jenny – intros, context, Shropshire, us 1.05 Us1.07 The change setting1.14 A few important principles1.16 An alternative approach 1.18 Dave’s intro1.20 Bubbles 1.25 Forum1.40 Questions1.45 close
people deliver projectsIntroducing...
people deliver projects
People and Leadership Developers
Project Deliverers Professional Actors
stakeholders on the social care front-line
Committed
Stretched
Sceptical
Fatigued
Judged
Challenging
Values driven
When ‘unready’ may not engage... ...when ‘ready’ will really make it work
Resilient Pressured
stakeholders on the social care front-line
Averse to:• What won’t work in practice for clients • Being lectured at by people who don’t ‘know’• ‘Business’ initiatives• Consultants in general
The engagement challenge
How to:• Reach the hearts and minds of 50 to 100 stakeholders• With only one day off-the-job• With valuable learning about the change• Relevant to each one of themAnd so:• Making a real impact on engagement
All for around £100 per person
Sensitive to ‘initiative overload’
adapting influence to the person & situation
© Copyright: peopledeliverprojectsrelinquish power/control
apply power/control
Workwithmy
needs
Workwithyour
needs
embracing resistance, not fighting it
Responding to resistance• Respect it• Name it• Accept it• Deal with it
Reaction
Resistance
Ownership
Acceptance
Negative Positive
Emotional
Rational
building trust in stakeholder conversations
Where we:• Win engagement• Build relationships • Get things done • Tackle issues
momentof
risk?
Courage
Comfort
An alternative event-based approach
Build a cohesive change team
Light on theory Story and character-led
Everyone participatingPersonalised exercises
Frustration LaughterTension Engagement
Watch what happens
Meet Dave...
Is this ethical ?
people deliver projects
I’m sure I’ll do very well, I’m not an idiot
Old Misery Face!
Don’t get drawn into that !
Deep breath !...Simply
smile sweetly and move on.
I know how she’s getting on with it.
She hates it !
Everything’s a major problem with
HER!
Oh no! Did I just invite her to ask me about it ?.
I DON’T KNOW all the answers
arrrggghhh!
Don’t get drawn in to all the negativity – keep it positive!
I know – I’ll reassure her
NO! I need you to WORRY about it or it won’t happen!
Now she can’t argue with that
can she !?
YES SHE CAN!!!
To stir up trouble in the team !!
...and she’s been allowed to get away
with her negative behaviour all that
time.It’s a disgrace
Time to put into practice everything I
learnt on the “Engaging with
Impact” On-line training I took
C’mon Jack...Shoulders back.
Keep eye contact. Calm reassuring
voice.
That sounded good
Didn’t it !!???
NOOOOO!
And you still look negative!
Ah – she looks like she’s going to hit me
‘right here’
Well that went better than I expected !
How did Dave do?
?
This time
please
help him
Back to Dave...
Equipping stakeholders to lead change
Knowledge
Skills
Ownership
people deliver projects
Thank you
Questions