10 ways to give constructive feedback in workplace
TRANSCRIPT
© Copyright BizMerlin, 2016
FEEDBACK10 ways to give constructive
in the workplace
© Copyright BizMerlin, 2016
10 ways to give constructive feedback in workplace
A nod of the head, a knowing wink of the eye, and a simple “way to go” are ways a conscientious leader shows approval
10 ways to give constructive feedback in the workplace 10 ways to give constructive feedback in the workplace
© Copyright BizMerlin, 2016
In its 2009 study, Gallup® research reports
of workers feel their managers stress their strengths
37%felt managers stressed their weaknesses
11%felt totally ignored
25%
© Copyright BizMerlin, 2016
As important is the fact that the degree of employee engagement
increases with the incidence of constructive feedback
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Constructive feedback informs, explains, coaches, encourages, and so on
What constructive feedback looks like
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10 ways to give constructive feedback in workplace
MANAGE THE SITUATION01
Positive feedback can almost always be given in public. If privacy is important to the employee or the subject matter, you can arrange to meet outside the workspace
© Copyright BizMerlin, 2016
10 ways to give constructive feedback in workplace
With enough practice, you can make feedback a positive experience. When employees recognize that your feedback is habitually positive in manner and content, they warm to the occasion and welcome your input. They appreciate your engagement and read it as respectful
MAKE IT FUN02
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10 ways to give constructive feedback in workplace
Constructive feedback focuses on specific work issues – not the person. It does not say, “I like you.” It does say, “I like how you did that”
FOCUS ON WORK03
© Copyright BizMerlin, 2016
10 ways to give constructive feedback in workplace
Where there are facts and figures, they support your observations. They also make it easier to connect the specific performance with the specific outcome. BizMerlin’s Wall of Fame publishes your observations for sharing and modeling the desired behavior
BE OBJECTIVE04
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10 ways to give constructive feedback in workplace
Do not say “needs to do.” Rather say, “You will find it easier to do it this way” or “Try doing it this way”
AVOID NEEDS05
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10 ways to give constructive feedback in workplace
SANDWICH IT06
Criticism or negative feedback is always “sandwiched” between appreciation
© Copyright BizMerlin, 2016
10 ways to give constructive feedback in workplace
Offer the employee options to improve, correct, innovate, revise, revalue, or repeat. Asking them to choose an option and explain their decision respects their input and makes them partners in the relationship
OFFER OPTIONS07
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10 ways to give constructive feedback in workplace
The focus should remain on how the current performance is affecting outcomes and how an alternative method would improve those outcomes
AVOID THREATS08
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10 ways to give constructive feedback in workplace
Any suggested alternative behavior or outcome must be reasonably achievable.
MAKE IT DOABLE09
© Copyright BizMerlin, 2016
10 ways to give constructive feedback in workplace
Active listening asks you to hold eye-to-eye contact, to nod attentively, to repeat or reiterate what the employee says, and to summarize what you have heard. It shows respect when you take in the employee remarks, and it pleases them when you promise to resolve their concerns or integrate their input
LISTEN CONSTRUCTIVELY10
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