10 techniques to deal with conflict - springtide ltd
TRANSCRIPT
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Dealing with Conflict
Author: Mike Utting
10 techniques to reach a positive outcome
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Remain calm
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Seek out the reasoning for the other party’s position – Can you find alternative ways of meeting their needs?
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Avoid conceding: realise shouting can be a deliberate plot to gain a concession
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Preparation and planning: know their style
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If it becomes too personal engage a ‘3rd’
party as mediator
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First send in the bulldog then someone a lot
calmer.
Use team dynamics -
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Meet on neutral territory
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Role play responses with colleagues
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Act quickly if matters start to escalate – use Cialdini’s ‘Authority’ Principle
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Find out more about dealing with conflict and Cialdini’s six Principles of Influence:-
Want to know more?
If you would like more information or advice on improving your negotiation skills contact
us on 0333 9000 350 or visit our website: www.springtideltd.co.uk
Download our free Guide to Negotiation here