10 tactics for building an optimization culture
DESCRIPTION
Slides from a presentation of '10 Tactics for Building an Optimization Culture' webinar, hosted by Brooks Bell and Optimizely. Full webinar recording with audio can be found here: http://optimizely.wistia.com/medias/xf4yk47rml https://www.optimizely.com/ http://brooksbell.com/TRANSCRIPT
10 Tactics for Building an Optimization CultureOPTIMIZELY & BROOKS BELL
3.4.2014
Welcome!
Gregory NgChief Marketing OfficerBrooks Bell@GregoryNg
Kyle RushHead of OptimizationOptimizely@kylerush
10 Tactics for Developing a Successful Experimentation Culture
What we’ll cover ...1. Best practices from top testing
organizations2. The people behind testing
3. How to organize your program4. How to keep the process
manageable5. How to include others and build
excitement
Successful experimentation culture must be data-driven.
What does it mean to be data-driven?
Progress is compelled by data, rather than by intuition or personal experience.
Evidence-based decision making.
Using data to inform key decisions.
How data-driven are you, actually?
• Do you dictate strategy without referencing data?
• Do you rely on the person with the most experience to make the ultimate call?
• Do you use words like “think” and “feel” when talking about strategy?
• Does your team trust the data?
How do you establish a successful testing culture?
10 Tactics1. Clear organizational structure
2. Identify the right talent3. Establish stakeholders
4. Solicit test ideas from everyone5. Prioritize tests
6. Share results and successes7. Build a knowledge base
8. Don’t rush into MVT tests9. Balance learning and “wins”
10.Go beyond CRO
#1 – Choose the right organization structure
• No “one-size-fits-all”• One or multi-person
team• Centralized or
decentralized?
Members of the Obama for America Team
#1 – Choose the right organization structure
• Army of One • Ringleader
• Fellowship • Kingdom
#2 – Pick the Right Talent
• Qualitative and quantitative combination
• Curiosity, creativity• People skills• Analytical mindset
VP of Marketing
Program Manager,RetailProduct Manager
E-Commerce Director
Optimizely’s customers come from a variety of backgrounds
#3 – Establish Stakeholders Early On• Identify the correct
stakeholders• Secure an executive sponsor• Develop an approval process
for tests• Communicate and share
successes
#4 – Solicit Test Ideas from Everyone
• Make it easy to submit ideas
• Capture interest after sharing results
• Follow up for every idea• Create a scoreboard• Attribute experiments to
team members Example: Optimizely ScorecardVote on predicted winning variations
#5 - Know how to Prioritize Tests
ESTABLISH A SCORECARD•Relevance to business goals (KPIs)•Potential impact•Potential for learning•Level of effort•Time to significance and available traffic•Likelihood of implementation
#6 – Share Results and Successes
• Make it easy to understand• Clarify the primary goal• Share 100 percent of
results, regardless of outcome
• Standing meetings• Keep score
Presenting A/B test findings at company all-hands
#7 – Build a Knowledge Base• Gain broader insights• Lay a foundation for growth• Eliminate single point of failure• Increase accountability• Standardize processes and
documentation
#8 – Don’t Rush Into MVT Tests• Ideal for fine-tuning
optimization• More complicated but less
effective• Fewer learnings
#9 – Balance Learning and “Wins”• Always start with a hypothesis• Never settle for a flat result• Invitation for deep analysis • Segment results, target
accordingly
#10 – Go Beyond CRO
Optimization doesn’t need to occur in isolation. Almost anyone can test.
For instance ...
#10 – Go Beyond CRO• Designers
Variation A Variation B
Walk designers through A/B tests so they can inform their designs with data
#10 – Go Beyond CRO• Engineers
Launch of OFA 2012 New Donation API
A/B testing the new platform revealed an architectural bug that was missed in QA
#10 – Go Beyond CRO• Email and Content Marketers
A/B Tested Emails and Landing Pages for Subscribers
#dataculture
In summary ...
1. Clear organizational structure
2. Identify the right talent3. Establish stakeholders
4. Solicit test ideas from everyone5. Prioritize tests
6. Share results and successes7. Build a knowledge base
8. Don’t rush into MVT tests9. Balance learning and “wins”
10.Go beyond CRO
Thank you for reading!