10-step / 4-phase phase 3 and steps 9 manage change...

© Copyright 2002, Yogesh Malhotra, www.yogeshmalhotra.com, All Rights Reserved

10-Step / 4-PhasePhase 3 and Steps 9

Manage Change, Culture, and Reward Structures

KMT- 13

CREATIVE ABRASION

& CREATIVE CONFLICT

INTEGRATION OF DATA,

ACTIVITIES & PROCESSES

DESIGN FOR AGILITY, FLEXIBILITY AND ADAPTABILITY

SENSE-MAKING MODEL

INFO-PROCESSING MODEL

KNOWLEDGE MANAGEMENTfor e-BUSINESS MODEL INNOVATION

B2C, B2B, B2E, P2P… and Beyond

KNOWLEDGE HARVESTING & EXPLOITATION

KNOWLEDGE CREATION &

RENEWAL

TIGHT SYSTEMSOptimization and

Efficiencies

LOOSE SYSTEMSAgility, Flexibility, and Adaptability

Engineering Design ‘Machine’ Focus

Emergence‘e-Agility’ Focus

ERP, EAI, EEAI, CRM, SCM,

Workflows, BPR, Intelligent Agents,

Best Practices

Communities of Practice, Customers, Suppliers,Partners

In ControlOut of

Control

RADICAL DISCONTINUOUS CHANGE

Managing Knowledge for e-Enterprise Performance

Click on this Link or Slide for Article on Knowledge Exchanges

Source: Malhotra, Yogesh. Enabling Knowledge Exchanges For E-Business Communities. Information Strategy: The Executives Journal,v. 18 no 3 (Spring 2002) p. 26-31

© Copyright 2002, Yogesh Malhotra, All Rights Reserved


KNOWLEDGE PROCESS

FROM COMPLIANCE TO COMMITMENT

Knowledge Utilization

Knowledge Creation

External Controlsfor Compliance

Self Controls for Commitment

Stable and Predictable

Business Environment

‘Wicked’Business

Environment

Customer DrivenVirtual Communities

Supplier Coopetitionin Business Ecosystems

Human Capitalas Key Enabler Trust, Vision,

Motivation, Leadership,

Empathy

Goals, Rewards, Penalties,

Carrots, Sticks

Click on this hyperlink for Article on Knowledge Ecology


http://www.saic.com/cover-archive/it/knowledge.html


http://www.brint.com/members/online/20090319/cko/


http://www.fgipc.org/02_Federal_CIO_Council/cko.htm


http://www.state.gov/m/irm/1843.htm


http://www.sbs.gov.uk/default.php?page=/press/news13.php


http://www.ckoonline.com/eng/list.php?idr=5170


http://www.km.gov/documents/pd/GSA_CKO_PD.html


“As the Chief Knowledge Officer for the agency, the incumbent is responsible for ensuring that GSA employees have the right information at the right time in the right place. Knowledge lives in people, while data and information reside in computers. The CKO provides the leadership required to successfully transform GSA into a learning organization that is flexible, agile and open to change.”


http://www.viant.com/pages2/downloads/twt_km_interview.pdf


http://www.informationweek.com/650/50calev.htm


http://www.informationweek.com/762/know5.htm


“The much commoner and well-established role of chief information officer, or CIO, although sometimes thought to be similar to that of CKO, is quite different. CIOs have distinct responsibilities - IT strategy, IT operations, and managing the IT function -and so far have not formally taken on the full range of knowledge management activities. Where a CKO exists, there is also likely to be a CIO, but the corollary is not true.”


http://lamb.cba.hawaii.edu:82/OldVersions/What%20is%20a%20Chief%20Knowledge%20Officer.htm


http://www.alba.edu.gr/OKLC2002/Proceedings/pdf_files/ID334.pdf

10-step / 4-phase phase 3 and steps 9 manage change...

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