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This presentation consists of highlights from the interview with Moe Abdou,

founder & host of 33voices®.

Michael is a well-regarded speaker, and as well as speaking to organizations he regularly keynotes at

conferences such as HRPA, SHRM, CSTD, the Evanta HR Leadership series and The Conference Board of Canada.

Michael Stanier@boxofcrayons

Coaching Expert

High achievers know that habits are at the root of how they perform, thus they master Charles

Duhigg’s three-step process to change any unwanted ones:

Insight #1

High achievers know that habits are at the root of how they perform, thus they master Charles

Duhigg’s three-step process to change any unwanted ones:

Identifying the triggerWhen this happens _______

Insight #1

High achievers know that habits are at the root of how they perform, thus they master Charles

Duhigg’s three-step process to change any unwanted ones:

Identifying the old habit Instead of _______

Insight #1

High achievers know that habits are at the root of how they perform, thus they master Charles

Duhigg’s three-step process to change any unwanted ones:

Identifying the triggerDefine a new behavior

I will ______

Insight #1

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:Always make this the first question

“What’s on your mind?”

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:Build Awe with these three words

“And what else?”

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:The Focus question

“What’s the real challenge here for you?”

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:Grow the Foundation with

“What do you want?”

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:Become a better manager by asking

“How Can I Help?”

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:Get strategic with

“If you’re saying Yes to this, what are you saying no to?”

Insight #2

Leaders who have impact focus less on giving advice and more on asking relevant

questions - Here are the seven that get results:Measure your impact by ending

with the Learning question “What was most useful for you?”

Insight #3

Don’t confuse advice that ends with a question mark with a useful question. If you want to present an idea, offer it as an option rather than a question.

Insight #4

Smart managers choose to ask “What” questions in lieu of “Why”

questions, for they know that “Why” questions:

Insight #4

Smart managers choose to ask “What” questions in lieu of “Why”

questions, for they know that “Why” questions:Put those they manage on the defensive

Insight #4

Smart managers choose to ask “What” questions in lieu of “Why”

questions, for they know that “Why” questions:Create a relationship of over-dependence

Insight #5

The illusion that you, the coach, and the individual you’re coaching know what each other wants is pervasive, and it sets

the stage for plenty of frustrating exchanges. Opt to listen intently instead.

Insight #6

Get comfortable with Silence, for that’s the measure of success.

Insight #7

Next time you lead a strategy session, follow these five

questions from Roger Martin and A.G. Lafley:

Insight #7

Next time you lead a strategy session, follow these five

questions from Roger Martin and A.G. Lafley:What is your winning aspiration? What game are you playing and with/and against whom?

Insight #7

Next time you lead a strategy session, follow these five

questions from Roger Martin and A.G. Lafley:Where will you play? Choose a sector that

allows you to focus your resources.

Insight #7

Next time you lead a strategy session, follow these five

questions from Roger Martin and A.G. Lafley:How will you win? Be clear on the defendable

difference that will open up the gap between you and the others.

Insight #7

Next time you lead a strategy session, follow these five

questions from Roger Martin and A.G. Lafley:What capabilities must be in place? Not

just what do you need to do, but how will it become and stay a strength?

Insight #7

Next time you lead a strategy session, follow these five

questions from Roger Martin and A.G. Lafley:What management systems are required?

Measures what actually matters.

Insight #8

It’s wise to remember that the seven essential questions aren’t about judging

people. Rather, they’re about encouraging and empowering them.

Insight #9

Becoming a more effective manager/leader starts by helping create the space for people to have learning moments.

Insight #10

“We live in the world our questions create” - David Cooperrider

Reflect As a manager/coach, do you spend 3 times as much time asking questions

as you do providing answers?

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Tell us what you thinkJenna@33voices.com

Presentation by Chase Jennings

Insights by Jenna Abdou

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