1. Case Study SIP Trunking:Study, Large South Florida Hospice (Healthcare)Anne L Coulombe Solutions Management

2. Business Objectives Reduce network costs Reduce risk of equipment failure Improve communication between remote offices Improve productivity of field staff Business Future growth investmentProblem protectionIt is too complicated for midsized enterprises to benefit from the latest communication innovations 2010 Avaya Inc. All rights reserved. 2 3. Reason to Change Separate network for voice & data MobileOffice UNPRODUCTIV Workers Complicated Workers CommunicationsCommunication system with limited VE Regional Agents scale (userOffices UNSATIS accounts)ECTED SFIEDDISCONNE Home HCustomer Limited mobility Officessfeatures Management of FRUSTRATED! multiple end user IT hardware Insufficient messaging mystem 2010 Avaya Inc. All rights reserved.3 4. Best Practices In-depth discovery Baseline current bandwidth System failover for main site and all remote locations Integration of Microsoft AD for VM Network monitoring software Ongoing training of dedicated FTE on IT staff 2010 Avaya Inc. All rights reserved. 4 5. 2010 Avaya Inc. All rights reserved. 5 6. Virtualized Real-time Communciations Avaya Aura System PlatformOpen standards Platform based Open Console App AppApp VirtualizedLinuxLinuxLinux Linux Format (OVF) Hypervisor Tested, Hardware engineered application integration on certified servers Major enhancements to installation, installation serviceabilityBusiness as Usual manageability Savings through High Agility and serveravailability scaleconsolidation 2010 Avaya Inc. All rights reserved. 7. Avaya Aura Midsize Solution just made communications simpler ((announced O t 2009) d OctAvaya Aura System Platform virtualizes real-time Powerful Applicationscore communications on a single server Communication Manager/CM Messaging SIP Enablement ServicesApp. Enablement Svcs. Midsize SolutionUtilities Server (DHCP, HTTPS, monitoring, management)S8800 or S8510 Media Gateways System Platform virtualizes real-time core communications on a single server + Survivable Servers (for each app)Up to U t 2400 users, 1000 IntegratedI tt d agents, 250 locationsinstall, backup, upgrades+ Embedded Secure remote monitoring High AvailabilitySurvivable (SAL)backup server optionServers 2010 Avaya Inc. All rights reserved. 8. Productivity Enhancing Unified Communications Easy to Purchase Avaya one-XAvaya one-X AES 5.2 Microsoft OCS Communicator 5.2Communicator 5.2 & Lotus Sametime Available Optional VideoW/Intelligent Presence ServerMobile Client Avaya Aura 5.2 Standard or Enterprise Edition Avaya one-X AXAvaya IP Softphone 6ExtensionMobile 5.2 Provides IM capability to Cellular 8.0 2010 Avaya Inc. All rights reserved. 9. Value of SIP Trunking ForSavings from . Compression Optimization of bandwidth Centralization Lower calling rates On-net calling between locationsg Reduced management Immediate and automated business continuityyHandle unanticipated spikes in call volumeGeographic independenceLower Avaya Aura costs 2010 Avaya Inc. All rights reserved. 9 10. PAETEC SIP Trunking Strengths Simplified pricingComplete solution Private IP backbone with Quality of Service Converge voice / data / internet, all on same facilityReal time routing and feature assignment Capacity planning Business continuity features Abbreviated dial plans and virtual telephone numbers E911 support across the enterpriseRecognized leader in SIP Atlantic ACM: Voice Value award Telephony Magazine: Most innovative product for SIP Trunking 2010 Avaya Inc. All rights reserved. 10 11. Customer Profile to Fund Upgrade pg3 Key Factors for Determining Savings Number of Trunks Number of Calling Minutes Number of Locations + Data and Internet Traffic$15k a month network spend with equipment for services delivers 12 monthROI for Option 1: Upgrade Avaya & Nortel Voice services (Trunking, Local, LD, Toll Free) Data and Security services (Managed VPN, Firewall) Internet Multi-SiteMulti Site enterprises or Call Center will fund greater Avaya upgrade $ orfaster ROI Financial / Health Care Education / State Local Government History of success in core Hospitality / Professional Services / Retail industry verticals 2010 Avaya Inc. All rights reserved. 11 12. Summary and Next Steps Reduce cost of network and simultaneouslyimprove ability to recover from a disasterSummaryy SIP trunking saves you money todayTrunk consolidation for voice, video, dataThink about how you canPLUG & PLAY COMMUNICATIONSimprove your networkit k Next Steps Think about applicationsTalk with your businesspartners 2010 Avaya Inc. All rights reserved. 12 13. Thank you! yAnne L Coulombe coulombe@avaya.com 2009 Avaya Inc. All rights reserved. 13