CUSTOMERFEEDBACK

10 badass quotes about

FROM PRODUCT AND CX PROS

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“The hardest thing is being able to put your egoaside so that you can learn. We all want to createwhat’s in our head, but you need to be able to putyour own ideas to the side and really listen to your

customers to solve their problems.”

David Cancel, @dcancel at @Drift

“Work hard to ensure your product teamknows disagreement is good and develop

a habit of considering the opposite.”

Teresa Torres, @ttorres

"Delight doesn’t happen to groupsof users it happens to individuals."

Emily Chapman, @eachapm at @trello

“Repetitive feedback is an indicatoryou haven’t got the basics right, and

that’s something you have to addressas a priority rather than ignore.”

Sian Townsend, @intercom_uxr at @intercom

“know what your customers want, beforeyou actually get anything into their hands.Cut overhead, ship fast, and iterate evenfaster. The only way to do this is to start

with the customer.”

Hiten Shaw @hnshah @Kissmetrics

“Increasing positive customerfeedback and meeting conventional

financial objectives are becoming oneand the same goal.”

Rob Markey, Fred Reichheld &Andreas Dullweber, @harvardbiz

“Data can tell you what opinionsto hear; and conversely, opinionscan tell you what data to read.”

J.T. Trollman, @jtroll at @Facebook

“What features your customersask for is never as interesting as

why they want them”Cindy Alvarez at @cindyalvarez @Yammer

“To succeed in the business ofthe future, we have to become thevery people we’re trying to reach.”

Brian Solis at @briansolis

“Anyone who makes things for orcommunicates with customers will find

themselves empowered to do better work whenthey know more about the people they serve.”

Aarron Walter @aarron @MailChimp

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