1 wymagania informacyjne uzytkownikow bibliotek akademickich 21 wieku maria anna jankowska...
Post on 22-Dec-2015
217 views
TRANSCRIPT
1
Wymagania informacyjne
uzytkownikow bibliotek akademickich 21 wieku
Maria Anna JankowskaUniversity of Idaho Library
Biblioteki XXI wieku. Czy przetrwamy? Lodz 19-21 Czerwca, 2006
2
Users’ Information Needs in Academic
Libraries of the 21st Century
Maria Anna JankowskaUniversity of Idaho Library
Libraries in the 21st Century: Will They Survive?
Lodz, Poland, June 19-21, 2006
3
"A person's a person, no matter how small."
- Dr. Seuss
4
1.What do users think about today’s libraries?
2.What do users expect from today’s libraries?
5
What do users think about today’s libraries?
In 2005, the “Library” as a brand is closely connected with “Books”
Borrowing print materials is the most popular library service
Only 6% of total respondents were satisfied with their libraries
Source : Perceptions of Libraries and Information Resources, OCLC 2005
6
Major OCLC survey findings
In different group users the college students use both physical and electronic libraries resources the most
Most users are not aware of libraries’ electronic information resources
7
Libraries matter for users as:
Place to studyBuilding with booksFree informationFriendly people
8
Users’ information-seeking behaviors
84% respondents use search engines as the first tool in information search
1% users begin their search using a library website
Users like to self-serve for information
9
How do give your users what they need and want?
Do not decide for themAsk your users to evaluate
quality of library services and resources
Carry out ongoing measurements
How does LibQUAL+TM benefit libraries?
10
About LibQUAL +TM
The survey is as part of the American Research Libraries measures initiative
It evaluates users’ perception and expectation of their library’s service quality by measuring the gaps between minimal, desired and perceived levels of service
11
Evaluate library service quality in three dimensions
Affect of Service (AS)
Information Control (IP)
Library as Place (LP)
12
Affect of Service (AS)
AS: measures the human aspect of library services
(readiness and willingness to help users, and the knowledge to answer users’ questions, etc.)
13
Information Control (IP)
IP: measures ability to navigate library resources independently
(access to print and electronic resources, library website, document delivery, comprehensive collections, business hours, etc.)
14
Library as Place (LP)
LP: measures the library environment and location
(space, comfort, learning environment).
15
LibQUAL +TM Assessment Results
The greatest users’ priorities The library’s greatest strengths The greatest users’
satisfactions The highest users’
dissatisfactions
16
Dimensions Greatest Priorities Greatest Strengths Greatest SatisfactionsGreatest
Dissatisfactions
All Users
IC
A library website enabling me to locate information on my own. Print and/or electronic journal collections I require for my work.
Print and/or electronic journal collections I require for my work. Making electronic resources accessible from my home or office.
AS
Employees who are consistently courteous. Readiness to respond to users’ questions.
Giving users individual attention. Employees who deal with users in a caring fashion.
LP
Community space for group learning and group study. Quiet space for individual activities
17
Key Findings of the Survey The human aspect of library services is
the greatest strength of the UI Library Users highly value the library as a
comfortable community space for group learning and a quiet place to study
The inadequacy of the print and electronic journal collection to support learning and research in all disciplines and the difficulty finding electronic databases and resources were perceived as the greatest weaknesses of the library
18
More findings
Improving navigation of the library Web site and increasing the print and electronic journal collections should be the greatest priorities for the library
Library users expect the library to help them find, use, and evaluate information in order to stay abreast in their disciplines by creating more online tutorials, resources, subject guides, and information literacy instructions
19
Overall the UI Library scored higher in user perceptions (7.01 perceived mean) than the other 202 academic libraries in the United States and abroad
- Desired Mean ▲ Perceived Mean ▬ Minimum Mean Overall
7.88
6.446.4
7.82
6.947.01
5.5
6
6.5
7
7.5
8
U of I Library All
Me
an
20
Will the libraries in the 21st century survive?
Our USERS will determine the future of the 21st century libraries
Our USERS will shape their structure, services, and demand for resources
21
Thank you for your Thank you for your attention! attention!