1 wpr internet capabilities © 2002, cisco systems, inc. all rights reserved. using technology to...

1WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved.

Using Technology to Rethink Corporate Strategy

David Clute – Manager, WPR eSolutions Group

December 2003

WPR Internet Capabilities © 2002, Cisco Systems, Inc. All rights reserved. 222

The Corporate Real Estate ChallengeThe Corporate Real Estate Challenge

• What does the company own? Lease ? Manage?People, Places and Things – Employees, Real Estate and Assets

• Where is it located?Geographic, functional and organizational hierarchies

• How much does it cost? How is it performing?Capital Project Management CapEX, Facilities Management OpEX

• How can we better manage change?Change in company size, direction, headcount, location, capabilities, etc..

What are the business drivers for organizations that have large corporate real estate portfolios? What are the key questions they are trying to answer?


WPR Internet CapabilitiesWPR Internet Capabilities

How does WPR leverage the Internet to respond to the Corporate Real Estate Challenge?

Real Estate Portfolio Management Benefits• Manage Buildings / Lease space as investment assets, not cost centers

• Track financial obligations, optimize property income

Project Management Benefits• Integrated Project Initiation, Planning, Execution, Control & Close-out

• Project portfolio linked to strategic planning & approval process (e-PAF)

• Web-based, collaborative design & construction processes, tools & systems

Facility Management / Operations & Maintenance Benefits• Managing day to day work schedules (workforce optimization)

• Planning maintenance, repair & operations (MRO / Supply Chain Mgmt)

• Optimizing staff & vendors – service management processes

• Maximizing asset life cycle (TCO) – From procurement to disposition


Cisco’s GlobalInternet Business Model

EmployeesEmployees

PartnersPartners SuppliersSuppliers

CustomersCustomersInformationInformation

EnterpriseEnterprise


Are You Net-Ready?

• Net Readiness sm Scorecard

Leadership

Governance

Technology

Competencies


Internet-Powered Architecture

EmployeeSelf

Service

APGFinance

PM, FMBldgOps

More...

RealEstateLeaseMgmt

Networked Applications

Requisite Systems and Information Repositories

Foundation Technologies

Security — Directory Services — Network and Communication

Enabling Technologies

Enabling technologies allow you to build the networked applications

Networkedapplications address the business goals

Foundation Technologies provide seamless connectivity and security

Prerequisite andexisting systems provide information for the networked applications

Business Goals


“Breakthrough Strategies”

“Rational Experimentation”“New Fundamentals”

“Operational Excellence”High

Low

High

BusinessImpact

Innovation

WPB WPB

Integrated Space MgmtIntegrated Space Mgmt WPIQ WPIQ

WPR DashboardWPR Dashboard

WPR PortalsWPR Portals

eWorkingeWorking

eLearningeLearning

EDMSEDMS

eProjectseProjects

eFMeFM

Remedy / AllianceRemedy / Alliance

CMMSCMMS

Low

The eWPR Value MatrixInternet Capabilities – November 2003

AgilQuestAgilQuest


Vision:Vision: Where were we in Nov 2000?Where were we in Nov 2000?

Build eWPROrganization

Q201

“NetReadiness” Technology Vision

Legacy SystemsMany tools, some interfaces

CEC Ariba Metro CTN Other...

EIS FIS PALMPOR PPT's

EIS FIS PALMXLS BLA

e-PAF PM webs PALMXLS Project

MAP PALMACADFIS CAD

Clarify CCTVMP2FIS CAS

Finance HR ESS APG

RE/LM PM FM OPS

CDWPhase I

OracleTransaction

Tables

ICG RoadmapNov 2000

Issues / Challenges with legacy tools

• Not web-enabled• Redundant data sources• Point solutions, not integrated• Different systems in each theater• Lack of common vocabulary (glossary)• Conflicting data hierarchies


Full User Adoption

eWPR Future State

Vision:Vision: Where are we going?Where are we going?


Migrate AppsTo Web

Create AppDevFramework

FY04




EIS FIS PALMXLS BLA


MAP PALMACADFIS CAD


Finance HR ESS APG

RE/LM PM FM OPS

CDWPhase I

OracleTransaction

Tables

Employee

SelfService

CAMsFinance

PM, FMBldgOps

More...

RealEstateLeaseMgmt

Networked Applications

Requisite Systems and Information Repositories

Foundation TechnologiesSecurity — Directory Services —

Network and Communication

Enabling Technologies

Future StateGlobal Networked

Business Architecture

ClientsEmployees

Service ProvidersVendors / Suppliers

ICG RoadmapNov 2000

Q201 – Q403

Our Goal!


Goals

• Completely web-enabled• Single data repository• Industry standardization• Full user adoption• Improved metrics• Interoperability


Vision:Vision: Where are we today?Where are we today?


Migrate AppsTo Web

Create AppDevFramework




EIS FIS PALMXLS BLA


MAP PALMACADFIS CAD


Finance HR ESS APG

RE/LM PM FM OPS

CDWPhase I

OracleTransaction

Tables

GIS WPB POR

e-RE

e-PAF II

GIS FIS ACAD

EDMS WWLP

CECCEC

GIS PORs

eRE

e-PAF

GIS FIS ACAD

EDMS WWLPCMMS

e-Projects

CECCMS

WDW WPRDBCRS

Transition StateFewer, web-enabled apps

TodayNovember 2003

ICG RoadmapNov 2000


Areas of Focus

• Consolidate applications• Build data warehouse• Migrate each function• Data standards• WPR Glossary• Global spatial hierarchy• Change Management

Q201 – Q403


E-Solutions Core SystemsOver 70% of our business processes are web-enabled today

Space ManagementReal Estate Management

0

50

100

150

200

250

300

1 3 5 7 9 11 13 15 17 190

50

100

150

200

250

300

1 3 5 7 9 11 13 15 17 19

Data Warehouse

WPR Dashboard

WPR Finance

Portfolio Strategy

Facility ManagementProject Management

Maintenance Management

• Employee Self-Service• Productivity Increases

• Cost Avoidance• Cycle-time Reductions

• Customer Satisfaction Increases• Reduced Cycle-times• Cost Avoidance

• Shorter Cycle Times• Improved Decision Support

• Global ASP Integration• Employee Self-Service• WPR / NVO Showcase

• Global ASP Integration• Employee Self-Service• WPR / NVO Showcase

• Customer Satisfaction Increases• Reduced Cycle-times

• Improved Reporting• Shorter Cycle-times


eWPR System ArchitectureGlobal Networked Business Architecture – 2003

Capital Budget Tool

Capital Budget Tool

Business Objects

Business Objects

WPR Dashboard

WPR Dashboard

Live-LinkLive-Link Metro PlansOps ReviewsMetro PlansOps Reviews

eWorking GCAM Portal

ISMISM eREeRE eProjectseProjects eFMeFM

WPR Data

Repository

WPR Data

Repository

PeopleSoftPeopleSoft

SISI Cisco DirectoryCisco Directory

LAMPLAMP

NT-OpsNT-OpsARIBAARIBA

WPR Data Warehouse

WPR Data Warehouse

LenelLenel

LoronixLoronix

WESTWEST

CECCEC CateringCateringLATSLATS

ORACLEERP

ORACLEERP

System InterfacesSystem

Interfaces

ETExpenseTracker

ETExpenseTracker

WPR FINANCE

Sametime Meeting Center

Sametime Meeting Center

VCVirtual

Classroom

VCVirtual

Classroom

SametimeIM

SametimeIM

Outlook ExchangeOutlook

ExchangeMS Office

ApplicationsMS Office

Applications

OFFICE AUTOMATION

PLANNING REAL ESTATE CONSTRUCTION FACILITIES

WPR-DEPENDENT APPLICATIONS

RIPITRIPIT

IRISIRIS

PillarPillar

CDACDA


Leveraging the Benefits of Cisco IP Telephonyfor Real Estate & Space Management

Single Network• Maintenance, Cabling, Administration, Support, Power,

Moves/Adds/Changes (MAC’s), Staff

• Voice Business Continuity• Integral component to an effective voice business continuity plan

• Can be compared against other less effective plans

• Voice message backup/restore

• Real Estate• Space Utilisation, Reduced Operational Costs, Flexibility

• Reduced Call Costs• Reduced mobile phone usage

• Extension Portability Campus Roaming, Home Office, Other Location

• Outbound Call Management

• Unified Messaging

• Audio Conferencing

• Small Branch Office• Centralised Call Processing

• Elimination of voice trunks

• IP Toll Bypass

• No on-site PBX

Reporting, Billing, Cost Management• Cross-Enterprise telecom reporting

• Cross-Enterprise call cost management

• Predictability of telecom bills

• Reduced PC Costs• IP phone can replace a web-enabled PC or laptop in certain

environments

Hard-dollar cost savings

Employee Productivity

• End User Applications• Audio Conferencing

• Unified Messaging

• Personal Assistant

• Web Access

• Computer Telephony Integration

• IT Operations

• Facilities Mgmt Ops

Productivity increases that can be safely

quantified

Benefits that are very real, but difficult to quantify

Cultural Enhancement

• Customer Satisfaction• Employee Retention• Geographic Flexibility• Competitive Positioning• Faster Application

Deployment• Voice Business

Continuity• Difficult-to-Quantify

Productivity via Converged Applications


Seamlessly Integrated Total Security Knowledge Management System Architecture

•Single Database•Single GUI•Single Network Configuration•Single Application•Single Code

SystemConfigurationWorkstation

Access Controller

TCP/IPTCP/IP

• Video files

• Event linkages

• Video alarms

t Fire alarms

......TCP/IP TCP/IP

AlarmMonitoringWorkstatio

n• Duress

• Door Held

• Granted

DatabaseServer

Asset ControllerVideo Controller Fire ControllerBurglar Controller

• Employee information• Badge information• Access information• Events• Alarms• Multimedia (photo, signature)• Biometrics (fingerprint, face, voice)

t Assetst Locationst Asset multimedia

information

t Burglar alarmst Burglar information

Security Knowledge Base:


10%

4%

33%

53%

EMEA

ASIA

LA&ER

SJ&WR

SITE/CARD READER TOTAL

196 sites3100+ CR’s

37 sites500 CR’s

121 sites1700 +CR’s

370 sites on Lenel

5800+ card readers

1500+ cameras

16 sites 350 CR’s


Summary and RecapSummary and RecapWPR Internet CapabilitiesWPR Internet Capabilities

• eWPR Internet Business Roadmap not yet complete…we are about 70% there

• However…We are delivering value to our customers today!

• Next step…learn more about WPR eTools

Contact:

Dave Clute – Manager, WPR eSolutions

Telephone in San Jose, CA – 408-527-2625

Email – [email protected]

06/01/99 17

1 wpr internet capabilities © 2002, cisco systems, inc. all rights reserved. using technology to...

Documents

wpr internet capabilities

cisco systems

existing systems

wpr esolutions group

business drivers

facilities management

project initiation

buildings lease space