1 wheelchair user travel information sms services stif - for emta awg paris 15-16 march 2011

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Wheelchair user travel information SMS services

STIF

-For EMTA AWG Paris 15-16 March 2011

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New travel information SMS services

We spend a lot of money to make train stations accessible to wheelchair users.

Wheelchair users still do not take train because the elevators in stations are often broken

The elevators are often broken up because everybody use them and not only disabled people

Facts

Solutions

Difficulties

PracticalArrangements

Results

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Install next to elevators escalators

Launch a service of real time information on the availability of lifts. Information available on www.infomobi.com or by phone Monday to Sunday from 5:00 am to 12:00 pm at 08 10 64 64 64

Alert service of elevators out of service and elevators repaired (by e-mail and/or SMS)

Facts

Solutions

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Each morning before the opening of stations to collect and to consolidate information in same electronic format from two different companies (SNCF and RATP) about 400 elevators in 160 stations

To offer this service free of charge only to persons with disabilities

Facts

Solutions

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Back office process Facts

Solutions

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Results

Database

Voice Server

Agents in stations

Input Interface Information

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Back office Database : Lift table

Back office Database : Availibility of lift table

Facts

Solutions

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Results

Field Format Commentgestionnaire CHAR(4) Public transport operator (SNCF or RATP in this case)

ID_reseau INT Network ID

nom_réseau VARCHAR(20) Network Name

ID_gare VARCHAR(20) ID of train station

nom_gare VARCHAR(50) Train station name

ID_ascenseur VARCHAR(20) Id of elevators

situation VARCHAR(50) Location of the lift in the station

Field Format Default Comment

date_saisie DATETIME Date and time of input

ID_ascenseur VARCHAR(20) ID lift

etat_ascenseur CHAR(2) "NT" OK : availableKO : not availableNT : information not passed

date_debut DATETIME Date and time of failure

date_fin DATETIME NULL Date and time of release to service if known

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Online customer interface : www.infomobi.com

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Facts

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Facts

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41 subscribers to the free alert service of elevators out of service and elevators repaired (e-mail and/or SMS) after 5 monthes

A better follow of failures

Facts

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Facts

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1 wheelchair user travel information sms services stif - for emta awg paris 15-16 march 2011

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