CommUNIcation

CommUNIcation

1. What is communication?The process:Create and send a messageReceive and process the message

Activity: Telephone GameI have a statement that I am going to whisper into (name of first persons) ear. S/he is going to whisper statement into (2nd person) ear..The trick is that a person can only say the statement once, NO REPEATING ALLOWED! Whatever you hear, pass along the statement the best you can to the next person.The last person will say aloud what he/she heard.

2. Why is communication an important skill to learn?Basis for good relationshipsNecessary to keep track of family and friendsKeeps you in touch with the worldEvery goal/task you do is affected by communication3. What are the characteristics of ethical communication?Open & honestHelps othersDoes not harm themShows respectEthics a set of moral principles (you are trying to do what is correct)Ethical communication ensures that you communicate all the essential information honestly and openly - you do not attempt to hide or downplay certain facts that might affect the opinion of your audience54. Name the four elements that are part of successful communication.Communication channelsParticipationTimingUse of space4. Name the four elements that are part of successful communication.Communication channelsVerbal communicationSpoken wordsWritten wordNonverbal communicationCommunication without wordsGesturesFacial expressionsPosture 4. Name the four elements that are part of successful communication.Participation2 or more people engages in sharing a messageRequires listeningBalance in the give-and-take of ideas4. Name the four elements that are part of successful communication.TimingAffects how the message is receivedCommunicate important messages when someone is willing and ready to listenAsk questions to asses other persons mood4. Name the four elements that are part of successful communication.Use of spaceCommunication is best when people are at ease with the space between themMake sure all participants are facing each otherKeep eyesight on the same level5. Why is timing important in communication?Relates to whether the receiver is able to concentrate on the messageAffects how message is receivedPublic ZoneSocial ZonePersonalIntimateZoneZoneUse of SpaceIntimate ZoneWithin 2 feet of the bodyClose intimate distanceVery important people allowed hereMost people feel uncomfortable with strangers in this zoneAvoid eye contactUse of SpacePersonal Zone2-3 feet from the bodyCan still touchConversation is privateFor people you knowUse of SpaceSocial Zone1-3 yards from the bodyGood eye contact importantBusiness transactionsUse of SpacePublic Zone3 yards and out from the bodyFor groups and other impersonal situationsUsed in classrooms6. List all suggestions for keeping communication positive.Treat everyone with respectEncourage others to share their ideasCompliment others for good ideas & suggestionsKeep an open mind to others point of viewShare your thoughts and feelingsConsider how others feelBe tactfulActivity: Mini GolfFind a partner and get a mini golf paper from your teacherYour pencil will be your club and a crumbled up piece of paper will be your golf ballOne person will need to close their eyes while their partner instructs them how to move around the course to reach the endIf the ball goes off the course at any point, you will need to go back to startMake sure you are using effective communication!!Chapter 6 Section 2I know you believe you understand what you think I said, but I am not sure you realize that what you hear is not what I meant.1. What is involved in listening well?Understanding the words spokenUnderstanding the feelings behind the wordsFeeling empathy

Empathy compassion/sympathy20Compare/Contrast the 2 types of listening.Active listeningTry to understand what the speaker is feelingTry to understand what the message really meansTaking an active partAsks questionsDoes not judgeMore effective!Compare/Contrast the 2 types of listening.Passive listeningListeners feelings & thoughts are not involvedResponses invite speaker to share feelings/ideasResponses do not have judgments/ideasEx: Tell me more! Really??Passive = inactive22Examples of body language that identify an involved listenerLeaning toward the speakerMaintaining eye contact between speaker & listenerUsing encouraging gesturesThe store owner scooped up the contents of the cash register and ran away?: We dont know who scooped up the contents of the cash registerAfter the man who demanded money scooped up the contents of the cash register, he ran away?: We dont know if the person ran away or drove awayWhile the cash register contained money, the story does not say how much?: We dont if there was money in the cash register. The contents could have been jewelry, important papers, etc.Why are I-messages an effective way to communicate?Less threatening than you-messagesEncourage positive responsesBehavior + Effects + Feeling

Why are messages that start with you problematic?May be a direct attack on a person and their actionsMay blame another person for the speakers feelingsWhy is feedback important in good communication?Indicates whether the message was understood correctlyQualities of assertive communicationSpeaking up without being rudeNot letting others opinion overpower yoursExpressing your opinion and letting others express their opinionBeing responsible for what you feelGiving both positive and negative points without hurting othersWhat is the first step in overcoming communication barriers?Recognizing habits or situations that create barriersCommunication problemsMind readingAvoiding subjectsMixed messagesInterference of noise barrierSilenceDifferent outlooks1. Mind readingPeople assume they know what another is thinkingMind read because they are too impatientdoes not want to listenA way to dominate the conversationOften comes to the wrong conclusion2. Avoiding subjectsDeath, divorce, and sexuality are common subjects to avoidOpen conversation by referring to something similar3. Mixed messagesWhen a mixed message is sent, the nonverbal message expresses the senders true feelingsMost of the long lasting emotions4. Interference of Noise BarrierCommunication is hard to complete when there are interferences5. SilenceCan mean disinterest, hostility, boredom or outright warAfraid of being laughed atMost common response in youth and children during family conflict6. Different outlooksDifferent ideas about the same messageAge differenceWhen people have different outlooks, what communication skill is important?Assertive communicationYou can tell your ideas and feelings and let others express their opinionsWork in groups to create skits that illustrate assertive behavior in the following circumstances:Returning a defective product to a department storeAsking a parent for a raise in allowanceTurning down a date.Asking to borrow an older siblings clothes

Nonverbal CommunicationSadness most of the long lasting emotionsChin drops down, eyelids tend to droop, crease across forehead, mouth pulled downward, raised lower eyelids, raised inner eyelidsMelting off faceSurprise fastest emotionEyebrows curve & rise up, whites of eyes seen, upper eyelids go up, lower eyelids round, wrinkles across forehead, mouth opensNonverbal CommunicationFearEyebrows raised & drawn together, upper eyelid rises up, whites seen above iris, lower eyelids are tensed, lips parted, pulled down tenseAngerBrows wrinkled & gets lowered, lip tension, nostril flaringDisgustForehead relaxed, eyebrow lowered, wrinkling up the nose, tense lower lid, pursed lips, raised upper lip

Nonverbal CommunicationHappinessRelaxed forehead, narrow eyes, crows feet, lines under eyes, raised cheeks, mouth corners up, teeth showingContempt similar to disgustWrinkles in nose, lips in a sneer, lip sometimes pushed forward, tight mouth raised corners

Contempt = worthless41Types of Nonverbal CommunicationFacial ExpressionsIncrease the intensity of your emotions

Postures and GesturesThe way a person carries themselves or moves communicates information or perceptions of peoplePosture can create a feeling of openness or rejection

Types of Nonverbal CommunicationNonverbal messagesSend clearer messagesTruer expression of feelings than verbal

Nonverbal communication is KEY to listening skills by giving the sender the following feedbackCues as to your emotionsUnderstanding of your communication process that flows back and forth between peopleFeedbackPositive:Good eye contactGood postureNodding of encouragement

Negative (Barriers):Folded arms, legs crossedTappingShaking headStaring at people OR avoiding eye contactFidgetingDistractedRolling/flashing eyesGestures made with frustration/irritationSlouching, hunching over

Its Nonverbal Communication Day!Grab a packet from the seat in the front of the room.You will also need a blank sheet of paper.Read the directions and get started.There should be no verbal communication. If you choose to use verbal communication, you will lose points on this assignment.Before you leave..Turn in your sheet of paper with all your observations work from today.Place the Nonverbal Communication Day packet back on the seat.Grab a green notecard and write 3 questions to ask Mr. Korcinsky tomorrow. Questions should be related to communicating with different cultures.

TEST ON COMMUNICATION NEXT TUESDAY!!