1 welcome communicating for success… building effective relationships in your business
TRANSCRIPT
1
Welcome
Communicating for success…
Building effective relationships in your business
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Communicating for success…
Nikki Dodd and Liz Edwards
Who are we?
What do we do?
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Communicating for success
Personality Types (Social Styles)
An introduction…
The four groupsIdentify their characteristicsIdentify YOUR own personality type
Source: Merrill D W and Reid R H
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Communicating for success
Who do you interact with in business?
What business relationships do we need to build?
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Analytical Driver
Amiable Expressive
We are all likely to possess two or more traits.
Additionally, we are likely to demonstrate a different trait
depending on the setting.
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Analytical Systematic Well organised Diplomatic
Amiable Dependable Loyal Easy going Friendly Quick to reach
decisions
Driver Enjoys challenges Motivated Practical Focused on results
Expressive Outgoing Enthusiastic High energy Ideas generators
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Analytical Cautious Logical Orderly Conventional
Driver Talks fast Decisive Forceful Independent Assertive Competitive
Amiable Sensitive Patient Relaxed Supportive Team person Stable Trusting
Expressive Sociable Talkers Charming Dramatic Motivating Confident Optimistic
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Analytical Driver
Amiable Expressive
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Communicating for success
When interacting with others it is not only YOUR style to think about . . .
It is the style/personality of the person you are interacting with . . .
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Analytical
Considerations...
✔✖
Talk factsOverlook the past
Focus on detail and accuracy Rush thingsAllow time to ponder Be too personalBe logical and well organised
Communicating for success
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Driver
Considerations...
✔✖
Focus on the present Focus on the long termBe brief and efficient Give too much detailGet to the bottom line Get too personal
Communicating for success
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Amiable
Considerations...
✔✖
Be easy and informal Push for too much detailBe Flexible Hurry themAllow time to ‘feel good’ Confront themEmphasise team approach
Communicating for success
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Expressive
Considerations...
✔✖
Focus on the future Dwell on detailsIllustrate concepts Be cool and impersonalFocus on the big picture Talk down to themCompliment them
Communicating for success
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Communicating for success
Personality Types (Social Styles)
An introduction…
The four groupsIdentify their characteristicsIdentify YOUR own personality type
Source: Merrill D W and Reid R H
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Communicating for success
Thank you.
For more information about Outset Torbay please call 0800 032 2905 or go to www.outsettorbay.co.uk