1 the power of positive change basics of positive reinforcement presented by john martin
TRANSCRIPT
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The Power of Positive Change
Basics of Positive Reinforcement
Presented by John Martin
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Purpose
To introduce the idea... Positive Reinforcement create an environment that enables all employees to reach their full potential.
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MAC ModelWhy People Do What They Do
MOTIVATION ACTION CONSEQUENCES
Is what happens after an ACTION.
There are positive and negative consequences in everything we do.
Is anything that gets a ACTION started.
MOTIVATION is a prompt...
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Four CONSEQUENCES
ACTION
PositiveReinforcement
Negative Reinforcement
Punishment
Extinction
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EXTINCTION
• Not Getting What You Want– No response to Safety Suggestion Box– No action on Monthly Safety Audit Findings – No Return of E-Mail or Voice Mail– No Recognition for participation in Safety
Processes/Programs
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Punishment
• Getting what you don’t want– Reduction in pay– No recognition of performance– More job duties– Time off– Removed from safety committee
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Negative Reinforcement
• Avoiding What You Don’t Want– Avoiding Punishment– Measuring After Incident Reports– Not Reporting Accidents to get rewards
• 4 wheeler at gate• Cash awards • Escallating Rewards System
– Cup, Coat, Trips, Truck, etc
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Four CONSEQUENCES
ACTION
PositiveReinforcement
Negative Reinforcement
Punishment
Extinction
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What is Positive Reinforcement?
Getting What You Want
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Focusing on… Recognizing What’s Going Right
and Reinforcing It.
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Positive Reinforcement is the most crucial aspect of unlocking
human potential.
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Improving Performance?
You hold the Key!
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Tell Positive Stories
•Story is Short for History
•Stories are a Powerful Form of Persuasion
•Stories Motivate and Teach
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When You Are Looking for Something to Reinforce
1. Reinforce the crews pinpointed safety actions.2. Reinforce the actions on the list you created
(Actions to look for...)3. Reinforce Actions that:
Adds quality or prevent off-quality workFollowing safety guidelines.Solving a problem/s.Being innovated, creative, and/or original.Improved service.Demonstrate volunteerism.Show extra effort.Etc.
Tips for Giving Positive Reinforcement
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Personalize Recognition
•Everyone Wants to be Acknowledged for their Accomplishments
•An Expression of Appreciation doesn’t have to cost a lot or take a lot of time
•The Wrong Type of Recognition can end up having No Meaning
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Celebrate Together
•Can be Spontaneous
•Makes People Feel like Part of Something Larger
•Celebrations produce significant benefits
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When You Are Delivering Reinforcement
• Do it immediately...while the Action is occurring ..• When not reinforcing immediately, ask How did you do that
{accomplishment the results).• Use listening as an Reinforcement.• Maintain a 4:1 ratio (four positives to one negative).• Don’t Reinforce and punish at the same time {sandwich}.• Don’t Reinforce and set new goals at the same time.• Celebrate and reward the group or team for accomplishment.• Reinforce individuals for their specific contributions.
Tips for Giving Positive Reinforcement
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When you Need to Listen
• Stop what you are doing• Maintain an attentive posture.• Look at the person, maintain eye contact.• Encourage the talker. Use phrases like, And then what happened?
Smile, nod.• Ask opened-ended questions: What do you think...?• How did you feel...?• Rephrase what you have heard to make sure you understand.• I hear you saying ...• If I understand you ...• Do you mean ...?
Tips for Giving Positive Reinforcement
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Set the Example
Do What You Say You Will Do
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Where do we go from here?
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Purpose
To introduce the idea... Positive Reinforcement create an environment that enables all employees to reach their full potential.
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For More Information on how to
Add Positive Reinforcement into
Your Organization…
Call John Martin
843-810-0298