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Athena-C3 & Apollon-C3D111 / D142 / D143 / D144

Aficio MP C3002 / 3502/ 4502/ 5502

Service Master Update training module

Created by: Group L&D Version:1.0.a Classification: Internal

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Objectives

After completing this training you should be able to: Install the machine and options in the field. Perform routine maintenance. Troubleshoot and repair the product in the field.

To reach these objectives you must know the Athena-C2.5 /Apollon-C2.5.

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Requirements

Athena/ Apollon-C3

Windows PC

Printer drivers

Field service manual

Operation manual

This presentation

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Pre-requisites and exam

Before starting this training you should have already passed the WICE training for:

Printing (Basic)

Colour (Basic)

At the end of this course, you can do the exam on WICE.

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Module overview

1. Introduction

2. Specifications

3. New and improved features

4. Installation

5. Detailed section descriptions

6. Replacements and adjustments

7. Maintenance

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1. Introduction

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Machine overview – Athena-C3

Two MFP models: Athena-C3 (D111): Aficio MP C3002, 30 cpm Athena-C3 (D142): Aficio MP C3502, 35 cpm

All models have standard: Printer/scanner kit Duplex By-pass tray Data Overwrite Security unit (DOS) HDD Encryption unit

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Machine overview – Apollon-C3

Two MFP models: Apollon-C3 (D143): Aficio MP C4502, 45 cpm Apollon-C3 (D144): Aficio MP C5502, 55 cpm

For each of these two, there are two versions: “Normal” version “Single-pass DF” version

All models have standard: Printer/ scanner kit Duplex By-pass tray Data Overwrite Security unit (DOS) HDD Encryption unit

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New operation panel

On the operation panel there are new buttons which are explained later.

An SD/USB card slot is embedded at the right side of the panel.

SD/USB slot

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Configurator Athena-C3

This slide contains a flash file – Go to presenter mode to watch the file.

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Configurator Apollon-C3

This slide contains a flash file – Go to presenter mode to watch the file.

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2. Specifications

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Changes to the specifications

Aficio MP C3002 Aficio MP C3502 Aficio MP C4502 Aficio MP C5502B&W (sec) 4.7 4.8 3.6 3.1

Colour (sec) 7.3 7.2 5.7 4.8

Warm-up time sec. (23oC) 22.1 24.1

Athena-C3 Apollon-C3

First copy time

22.1

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3. New and improved FeaturesGW 2011A

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Controller capabilities

<Workflow Improvement>• Customizable Home screen• External USB Keyboard support• Auto Job Promotion• Enhanced Media Print• Scheduled Print• New Color Profile Support• Layout + Booklet Print• Banner Page Print• JBIG2 Compression• Reduce/Enlarge Scan• Enhanced Batch Scan• Split Scan from Book type original• Import/Export of Preference Settings• Expanded User Code• Scheduling of Quota Management• Home folder over LDAP• Setting Bypass Tray as Priority Tray • QWERTZ Layout Keyboard Support (German

Keyboard Layout) • Greek/Brazilian Portuguese support

<TCO>• Remote FAX (opt) • Improved Gray Reproduction (PCL6)• Separate A3/DLT Counter

<Environment>• Information Screen (Eco-Friendly Indicator)

<Security>• Unauthorized Copy Control (PCL6/PS)• Enhanced Print Functions using HDD• Mandatory Security Information Print• Output Switch Timer for received FAX• Enhanced Encryption Level (AES256bit,

SHA2)

<Compliance>• Bates Numbering• Scan to PDF-A/digitally signed PDF

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Operation panel design

Note that there has been a big design change between the Pre-11A and 11A Operation panels.

09A

11A

Customizable logo

Menu with programmable icons

Home button

Function keys

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Programmable icons (1/3)

Shortcuts can be added to frequently often used programs or web pages.

The order of the shortcuts and function icons can be changed.

Program: The functionality is same as what could be done previously

with the “Program” key. Number of each type of item that can be added to the

Program menu: Copy = 25 Scanner = 25 FAX = 100 URL = 100

72 Items that can be added to the home screen.

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Programmable icons (2/3)

User authentication: Only the icons to which a user has permission will be

displayed in that user’s Home Screen. User Own Home Screen Allow:

If enabled in WIM, users can add icons to their home screen using the Program menu.

User1’s icons are shown after he logs in. Other users can’t see User1’s icons.

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Programmable icons (3/3)

Administrators can configure which icons are displayed to users. Web Image Monitor:

Home Device Management Device Home Management Edit Icons.

Operation Panel.

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Function keys

Specific icons on the Home screen can be assigned to any of the five “function keys”. By default, none of the function keys will have anything

assigned to them. Web Image Monitor

Home Device Management Configuration Function Key Allocation/Function Priority.

Function keys

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Customizable logo

A logo can be added to the Home screen. The logo must be exactly 324x66 pixels or it cannot be

loaded to the home screen. Importing a logo:

SD card (inserted into the slot at the front of the device) ./custom_ui/image/insert.jpg.

Web Image Monitor.

Customizable logo

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External USB keyboard

A USB 101-key keyboard can be used with the MFP if the following conditions are met: SP mode 5-075-001 must be set to “1”. The use of USB keyboard must be enabled via SP5-075-001

and user mode. The USB keyboard for SDK is not connected.

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Auto job promotion (1/2)

The machine can skip specific defective jobs and start printing the subsequent jobs. The function must be enabled in user tools.

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Auto job promotion (2/2)

Specific error jobs can be skipped. When an error occurs during printing a job, the job cannot

be skipped and the machine will stop with an error message.

To reduce the occurrence of such situations, administrators can set the number of pages for pre-detection of errors.

The machine predicts an error, so the job will be skipped and handled as 'Hold Print'.

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Scheduled print

This lets users delay printing to a specified time. The time can be input with the printer driver, as shown

below left. The time can be changed with WIM or at the operation

panel, as shown.

WIM

Operation panel

Driver

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Split scan from book original

This function scans the left page and right page of a double-page spread original separately. Users will receive the left and right pages as separate

images.

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Import/export MFP settings (1/2)

For a customer/engineer it is possible to import and export MFP settings by using an SD-card.

UP/SP Category Method Administrator Service

UP Copy SD P -

Scanner P -

Printer P -

FAX P -

SDK P -

WIM P -

System P -

MFP Browser P -

SP System - P

FAX - P

Printer - P

Scanner - P

Note1: To do the import/export function is possible when the machines have completely the same configuration.

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Import/export MFP settings (2/2)

Backup/restore MFP settings to/from a SD card.

SD slot

MFP

Settings(UP)

MFP

Settings(SP)

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Paper tray priority

The bypass tray can be set as priority tray.

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Remote fax (1/2)

With remote fax option, GW2011A machines can send or receive faxes through a central GW2011A machine with a fax option.

Users can share the fax function with the central machine if it is on the same network. No need to buy multiple fax options and can reduce the

number of fax lines.

　　

Center Machine: A

with Fax option

Machine: B

w/o Fax option

Fax Receiving

Fax Sending

Network

Machine: C

w/o Fax option

Machine: D

w/o Fax option

Same Network

Up to 6

Sub machines

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Remote fax (2/2)

Center Machine: Fax Option must be installed. HDD and printer option must be installed. * “Fax Connection Unit (SD card option)” must be installed.

Sub Machines: HDD and printer option must be installed. “Fax Connection Unit (SD card option)” must be installed. * In order to receive fax document on sub machines,

operators must register the addresses of specific senders as default settings.

Center Machine: A with Fax option

Machine: Cw/o Fax option

SD Fax Connection UnitSD

SD

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Counters

Counting method (SP5-045-001) Default setting: Pages. (Previous: Developments)

A3 double count (SSP5-104-001) Default double count.

An A3/DLT counter is added. (SP8-391-001) This counter counts up by 1 for every A3 or DLT sheet. The copy/printer and total counters count up by 2.

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Browser unit

With the browser unit correctly installed: Users are able to browse external web sites and print the

displayed page from the machine’s operation panel. Web page addresses can be registered as bookmark

icons on the home screen. Example of use: If Ricoh’s support web pages are

bookmarked, users can check the machine’s manuals at the operation panel.

Example of websites

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4. Installation

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Overview

Installation for the main machine and peripherals is basically the same as for the Athena-C2.5 and Apollon-C2.5.

Different details are: Tape in PCDU unit. SP-modes after installation of peripherals.

Always refer to the field service manual.

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Adding an icon to the home screen

Select the icon to addSelect the position

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Transporting the machine

The scanner unit stay [A] is removed during installation and stored inside the front cover.

Before transporting the machine the scanner unit stay must be installed again.

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5. Detailed section description

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How to enter the SP-mode

The “Clear/Stop” key is separated into two keys. “Clear” key.

“Stop” key.

1. Press Clear Mode key

2. Enter “1 0 7”

3. Press and hold Clear for at least 3 seconds

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Exposure lamp

Athena-C3: LED-array (new)

Apollon-C3: Xenon Lamp

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SPR-F toner

This new type of toner: Improves the colour spectrum that can be produced by the

machine. Improves the evenness of high density areas. Has a lower melting point, so energy consumption is

reduced.

CPM

TEC value (kWh)

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Toner bottle detection

The toner bottles are unique for this model. Not compatible with bottles for the previous model.

A new type of ID is used for the toner bottles in this model. Previous model: RFID detection. This model: Direct touch detection.

ID chip

ID chip contact board

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Paper feed

Athena-C3 & Apollon-C3: No pick-up belt.

Athena-C2.5 & Apollon-C2.5.

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Fusing overview

For the Athena-C3 and the Apollon-C3 a free-belt system is used. Similar to Diana-C1.5.

Stay

Pressure roller

Fusing lamps

Heating sleeve Nip pad

A4 LEF

A4 SEF

Letter LEF

Heat

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Fusing drive

The fusing/paper exit motor [A] drives the pressure roller [B].

The fusing belt [C] around the fusing lamp is driven by the pressure roller.

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Heating belt unit

Cleaning the heating sleeve: Never touch or wipe the heating belt surface with anything. If the heating sleeve needs cleaning (for example: offset

image) feed some white paper through the fusing unit. Replace as an assembly.

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Warning

Symptom: Poor fusing in solid areas. Cause: Kink/crease in the heating belt.

When the engine stops in the middle of a long run a kink/crease can occur in the heating belt due to the temperature difference between the center of the heating sleeve and the other areas.

Kink 120oC

300oC

This section of the fusing sleeve belt expands when the engine

stops suddenly after continuous printing due to the sustained high

temperature.

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Output check

To prevent damage to the fusing sleeve belt, the output check for the fusing/exit motor (SP5-804-031~35) is moved to the special service mode.

Kink on the fusing sleeve belt.

Poor fusing in solid areas

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Fusing shutter (1/2)

The fusing unit has a shutter plate [A] to improve energy efficiency.

The fusing unit shutter plate drive motor rotates the shaft inside the fusing unit through the gear [C]. At the same time the pressure roller is pushed against the

nip pad. The fusing unit shutter home position sensor [D] detects

whether the shutter is opened or closed. The actuator [B] is on the shutter plate.

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Fusing shutter (2/2)

The shaft driven by the motor (see the previous slide) also has a gear at the opposite end.

This gear rotates another shaft with two cams [F] through the gear [E] and a belt.

The two cams move the shutter.

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Shutter plate replacement

When reinstalling the fusing upper-cover the ends of the shutter plate may be damaged when excessive force is used. This may cause malfunction of the shutter plate.

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Fusing temperature components

A. 2 X Non contact sensors (Upper & Lower)

B. Heating sleeve

C. 2 X Thermostats (Center & End)

D. 2 X Pressure roller thermistors (at both ends)

E. Fusing lamp

F. 2 X Thermopiles (Center & End)

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Pressure roller

After replacement of the pressure roller, lubrication of the bearings (A & B) is not required.

The surface of the pressure roller is fragile, so handle with care. Protect the surface with a sheet of paper when placed

outside the unit.

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Fax unit

The MBU and FCU are combined into one board. After you replace the FCU, you must transfer the SRAM

data from the old FCU to the new one. This is done by connecting the old FCU to the new one

with a flat cable. A flat cable is provided with the new FCU service part.

The following data will be transferred: TTI, RTI, CSI, bit switch settings, RAM address settings, NCU parameter settings.

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Boards

The BICU has been divided into two boards: BCU, and IPU. The same BCU board is used for the following three models:

Alex-C2, Apollon-C3, Athena-C3.

IPUBCU

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Improved airflow (1/3)

The airflow inside the machine is improved to prevent toner clocking.

The air from the PSU will go directly to the outside. To cool the toner and the air around the laser unit more

fan’s in the machine and louvers in the covers are added.

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Improved airflow (2/3)

A cutout [A] is created on the supply guide plate and the 2nd duct fan [B] is doubled in order to exhaust the air from the main fans effectively.

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Improved airflow (3/3)

The new duct [A] and the shape change of the drum positioning plate can guide the airflow from the main fan to the QSU-heater cooling fan.

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6. Replacements and Adjustments

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Exposure lamp replacement

In the Athena-C3 an LED array is used. Before installing the new exposure lamp, check the first

three digits [A] in the bar-code on the new lamp. After installing the new lamp:

Adjust the setting in SP4-954-005, referring to the table in the service manual.

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7. Maintenance

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SMC data to SD card

All settings (both SP mode settings and UP mode settings) can obviously be printed using SP5-990 (SMC).

However, as of 11A, you can also save the SMC onto an SD card (csv format) SP5-992.

SD slot or Service slot

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Changes to the PM table

Drum unit (K): Replace at 300k. Drum unit (CMY): Replace at 150k. ITB cleaning unit: Replace at 300k. Ozone Filter/Exhaust Filter: Change at 300k.

New EM item: Toner supply units: 2000k (K), 1500k (CMY). Toner scatter-proof filter: 300k.

Fusing unit: Heating sleeve unit: Replace at 300k.

Counter to set to “1” before replacing parts: New item: Heating sleeve unit (SP3-902-018).

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Fusing unit

If the fusing unit is not replaced at 330k, the machine will stop, to prevent the sleeve belt from breaking. At 315k, a near-end message appears on the operation

panel. At 330k, an end message appears on the operation panel

and the machine stops. This is the same as the process for the heating roller in the

previous model.

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Toner scatter-proof filter

This filter prevents toner particles from being blown out of the rear of the machine at the right side.

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New yield parts

The toner supply unit (includes pump and toner supply tube) is a new yield part. K: 2000 k (5% coverage) Y, M, C: 1500 k (5% coverage)

The machine uses the page counter and the part’s operation time counter to determine when the part must be replaced. This is the same system as for other yield parts.

When either of the counters reaches the maximum limit, the machine indicates that the part must be replaced.

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Athena-C3 & Apollon-C3End