1 psion teklogix corporate overview 22 september 2004 yin min
TRANSCRIPT
1
Psion Teklogix
Corporate Overview22 September 2004
Yin Min
2
Mobile Computing
Solutions from Psion Teklogix
3
Pre-mobile enterprise challenges
Limited
information
Limited
information
4
Benefits of the mobile enterprise
Real-time information – to your workers
…and back to your enterprise systems
5
Benefits of a mobile workforceMobility supports productivity by bringing information to and from the “point of activity” as needed
Areas where mobile computing solutions can deliver business value:
Increase revenue capture opportunities in the field
Lower costs to deliver customer service and support
Manage real-time status of goods, inventory, vehicles and staff
Improve customer service and responsiveness
Improve cash flow
Lower administrative costs and fewer data entry errors
Information in Motion=more speed and accuracy in your business
6
A complete mobile computing solution
Indoors Outdoors
Hand-held Vehicle -
mount Tablet
Mobile sync Device/user
management Security
WLAN/802.11 GPRS CDMA1x Seamless
roaming
ERP CRM MRP WMS
Professional Services, Service and Support
Warehouse mobile system KEEP GOODS AND INFORMATION IN MOTION WITH REAL-TIME INFORMATION
WWANHand-heldcomputer
ERP/WMS integration
Network controller
Wireless gatewayRadio choices: •Narrowband•902 MHz•802.11b
Vehicle-mount computer
WLAN Hand-held computer
Wide area mobile systemsOUTSIDE THE WAREHOUSE WALLS AND ON THE ROAD
Hand-held computer
GPS
Wireless Wide-Area Networks (WWAN)
Private and public networks
Hand-held computer
Enterprise IT
In–vehicle computer
9
Three Decades of Proven Performance Psion Teklogix’ wireless solutions have been rising to the unique challenges of your business for more than 30 years.
Our engineering and systems expertise positions us to respond effectively to:
extreme environments,
complex and obstructive site plans,
wide-ranging user skills,
integration of warehouse management systems,
enterprise resource-planning software, and much more…
10
Mobile HardwareMobile Hardware
Psion Teklogix' rugged mobile devices were tough enough to function admirably in our warehouses while seamlessly integrating with our warehouse management system..
“
”Nader KhalilCorporate Engineer Manager
Dot Foods Inc.
11
Our key mobile hardware attributes
Your business operations require mobile computers that deliver the right combination of attributes
Flexibility: Breadth of expansion, display, keyboard, radio and scanning options
Integration: Utilization of open standards such as 802.11b, Bluetooth, GSM/GPRS, CDMA/1xRTT, Windows CE .NET, SNMP and Intel X-Scale
Ruggedness: Designed to stand up to harsh environments - both indoors and outdoors and able to withstand multiple drops to concrete, extreme shock and vibration, as well as cold and/or wet conditions
Ergonomics: Lightweight, well balanced with logical control layouts and crisp, bright, easy to read displays
Resulting in lower TCO and ease of integration with your enterprise IT systems
12
Force-fitting personal devices (e.g. PDA) into mission- critical areas of your business can be a costly mistake
* VDC “Total Cost of Ownership Report 2003”
Ruggedness and durability The impact on TCO (Total Cost of Ownership)
TCO is more than initial purchase price - includes ongoing support costs, and direct and indirect opportunity costs
According to the VDC*:
Rugged devices feature better warranties, longer replacement cycles (5 yrs vs. 3 yrs), and much lower failure rates (4:1 commercial to rugged)
The TCO of a rugged device is up to 32% lower than a standard “commercial” mobile computer over a 5 year period
13
Our broad range of mobile hardware
9100 Powerbase T
9500 RF Network Controller
9150T Wireless Gateway
WIRELESS INFRASTRUCTURE
VEHICLE-MOUNT COMPUTERS
8570
8560
8260
8255
HAND-HELDCOMPUTERS
NETBOOK PRO7535
7035
Workabout
netpadWORKABOUT PRO
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…for a wide range of mobile environments
15
WORKABOUT PRO
A feature-rich entry-level highly
customizable rugged hand-held
computer running Windows CE .NET
Performance and durability for mobile data collection in harsh environments in a user friendly, expandable and value priced offering
Field data capture (e.g. meter reading), transportation retail, asset tracking, forestry (surveying), field service, supply chain & logistics
IP54 – protected against dusk and water spray, Multiple 4 foot drops to concrete, -20°C operating temp, 60g shock rating
Microsoft Windows CE .NET
Idea for both character based and GUI applications in a standard ¼ VGA format
The ultimate in radio flexibility
Allows third parties to develop custom “bolt-on” hardware solutions
Mono or color ¼ VGA touch screens
802.11b, WAN, Bluetooth simultaneously (Color)
Hardware Development Kit
1800 mAh or 2700 mAh battery options + AA battery
Power choices to suit the application, and emergency backup power (AA battery)
16
7035A powerful, highly rugged and ergonomic DOS based hand-held computer for terminal emulation
A rugged, dependable DOS-based hand-held computer for supply chain applications
Warehouses, manufacturing facilities, yards, ports, and other supply chain & logistics environments
IP64 - protected against dust and water spray, multiple 5 foot drops to concrete, -30°C operation (Freezer variant)
IBM DOS 7.0
Radio flexibility to suit the application - either data throughput or superior range
Keyboard choices to suit the application - either quick data entry or gloved operation
Supports most popular terminal emulations
802.11b or narrowband radio technology
3 keyboard choices
3270, 5250, HP2392, ANSI and HTML terminal emulation
Patented Frost Free Scanning technology (FFS)
Standard on Freezer variant – heats the scan window to prevent frost from interfering with scanning ability
More than 600 pcs in China CT customer
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7535A rugged, flexible and ergonomic Windows CE .NET based hand-held computer
Class-leading ruggedness and ergonomics that deliver performance, durability and usability for real-time data collection
Warehouses, manufacturing facilities, yards, ports, and other supply chain & logistics environments
IP54 – protected against dust and water spray, withstands 26 drops from 5’ to concrete, forklift shock and vibe rated
Microsoft Windows CE .NET
Flexible to ensure the right product specification for your application
Ensures the device remains operational in harsh conditions – low TCO
Ensures ease of integration into your existing or desired infrastructure
Vast array of display, radio, keyboard and data input options
Highly rugged
Standards based design
Large, daylight readable display combines with light-weight and ideal balance
Highly ergonomic for full shift comfort
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netpad
Setting the new standard for rugged and ergonomic hand-helds for demanding environments
A fully rugged, ergonomic hand-held designed to operate in the most demanding mobile environments
Large ½ VGA screen in small form factor
Maximum application flexibility and ease of use
Data collection, field service, route sales, inspection and related
IP67 - Fully sealed against dust, and able to withstand temporary immersion in water. 5’ drop to concrete
Microsoft Windows CE .NET
Maximum ruggedness Maximum uptime and long-life in demanding environments
Ergonomic design Full shift comfort for users Long battery life Delivers maximum effectiveness for a full
shift of work
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8560/8570The gold-standard in highly rugged, Windows-based computers for vehicle-mount applications
More than 550 pcs in China CT customer
Class-leading ruggedness and ergonomics that deliver performance, durability and usability for real-time data collection
8560: Supply chain & logistics 8570: Supply chain and logistics including the cold chain
8560: IP64, operating temp: -20°C to +60°C 8570: IP66, operating temp: -35°C to +60°C condensing
Microsoft Windows 2000/XP
Easy to view in all lighting conditions, including direct sunlight
Exceptional flexibility for peripheral device connectivity
Maximum data entry effectiveness
Large, crisp, very bright touch screen: 0% - 100% dimmable
Class-leading expansion and external ports
Full-size keyboard options
Windows-based PC architecture Ease of application development and integration
20
8560/8570-continue
21
8255/60A highly rugged, DOS-based keypad computer designed for vehicle-mount applications in harsh environments
Delivers the performance and durability required for reliable mobile data collection in harsh environments
Supply chain & logistics, including the cold chain with a freezer rated variant
IP66 - protected against dust and strong jets of water. Freezer variant operating temp: -30°C to +50°C in condensing conditions
IBM DOS 7.0
Reduces repairs and operational disruption to deliver more productive up-time
Flexible to ensure the right product specification for your application
Radio flexibility to suit the application - either data throughput or superior range
Proven performance in harsh environments
Wide range of expansion, display and keyboard options
802.11b or narrowband radio technology
Ergonomic and easy to use Increased productivity and less time required for training
More than 1200 pcs in China port customer
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9500 communication server
The intelligent hub of a our wireless system, delivering efficient and reliable real-time data transmissions between host computers and the wireless network
An industry-leading combination of performance, reliability, flexibility, security and integration in one device
Supply chain & logistics WLAN markets
N/A
Microsoft Windows 2000 Server Edition
High performance by keeping terminal sessions open even if they are out of range or out of power - increased productive up-time
High reliability and overall system up-time to help maintain high productivity levels
Efficient data stream to the terminal for quick response times
Session management
Industrial components with optional redundancy
Robust terminal emulation
23
9500-Emulation Solutions
9500 CS relative price per terminal decreases as the number of terminals increases
0 25 50 100+
Number of Terminals
5 000
1 000
500
100
50
Cost per
Terminal
$USD
Client Side Emulation
Mini Controller
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Enhances wireless network performance while reducing costs
Customers managing mobile devices on large or distributed wireless LAN infrastructures
N/A
N/A
Minimizes downtime and lost productivity with immediate fault identification
Efficient management of all wireless devices - both local and remote
Ensures accessibility regardless of location
Overall network monitoring with remote notification
Robust configuration and software management to one or all devices simultaneously
Web-based interface
Network management software enables real-time monitoring, configuration and software management of wireless infrastructure and devices
25
MapRF – An Essential Tool
The most powerful network administration package for wireless data collection implementations
MapRF is an open, standards based tool for large, or multi-site implementations that
delivers reduced administrative costs, and improved wireless network performance
26
MapRF – What is it?
MapRF gives you control over your wireless network
An easy to use GUI combines the following functions:
Monitoring
Configuration
Software Distribution
Client is accessible from any browser enabled PC
27
9150 wireless gateway
A high-performance, flexible network access point with enhanced environmental specifications
Powerful wireless gateway that offers a range of radio technology choices, as well as network control and terminal emulation capabilities
Supply chain & logistics WLAN markets
IP 42, operating temp: 0°C to +50°C,
Microsoft Windows 2000
Flexibility to utilize most appropriate radio technology
Cost effective, robust terminal emulation for smaller implementations
Mix and match radio technology types
Choice of 802.11b or Narrowband radios
Mini-controller capability
Dual radio support
Industrial housing Suitable for harsh environments
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The Backbone Need?
Breaking down these requirements:
Flexible radio technologies
Reliability is a key feature of any backbone application
Integration - seamlessly to WMS systems through text based
emulation
Security to ensure network integrity
High Performance data throughput to minimize delays
Service and Support to ensure availabilityService & Support
Network Administration
Integration
Flexible
High Performance
SecurityReliable
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Where did FIRE and ICE originate from?
The Needs of the Customer!
New Generation Terminal
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8525 Overview
…but with more (F)lexibility…
We all know the 8255 …
……and best of alland best of all
……a lower price!a lower price!
…outstanding (E)rgonomics …
…greater (I)ntegration ease …
…exceptional (R)uggedness …
The 8525 is an evolution of the 8255 …
31
8525 OverviewThe 8525 continues our focus on delivering unparalleled value by:
• (F)lexible input and radio technology choices ensure ease of use and a solid fit with your existing infrastructure
• (I)ntegration via industry leading XScale processor and Windows CE .NET delivers efficient adoption of applications. It’s also, backwards compatible to the 8255 for ease of migration and investment protection
• Extreme (R)uggedness achieved without compromising ergonomics
• (E)rgonomics to ensure day long input comfort and ease-of-viewing in varying environmental conditions
…and adds…
32
Professional ServicesProfessional Services
The implementation went smoothly. Psion Teklogix has established the wireless radio network …to ensure continuous connection to our mainframe computer. At the same time, they solved a number of problems with the integration to our existing system…
“
”Henrik OttsenHead of Department
IT Management CentreDFDS Transport Group A/S
33
Professional services
RFID Professional Services
SAP® Mobilization Services Mobilizing SAP® applications Training Technology Transfer Services
Mobile Consulting Services System analysis and design Project management TCO/ROI studies System performance and
compliance audits
34
com
ple
xit
y
Systems design methodology: requirements, specification, design, test, implementation, support
RFID professional services
RFID enable and integrate mobile terminals
System design, and installation of fixed and mobile readers
Overall project lead and management for turn-key RFID projects
35
Building mobile SAP®/ERP solutions
Psion Teklogix provides consulting and implementation services focused on the mobilization and process-enabling of business applications, with specific expertise in:
Supply Chain Management
Materials Management Warehouse Management Inventory Management Production Planning
Asset Lifecycle Management
Plant Maintenance
36
SAP®/ERP mobilization focus
Consulting engagements start with a question:
“ What is your information mobilization problem?”“ What is your information mobilization problem?”
37
Access point
Access point
Business ApplicationBusiness Application
Wirelesshand-heldWireless
hand-held
Mobilecomputer
WANWAN
Anywhere access to SAP®
We help customers choose the right
technologies to maximize their return
on investment when building a
mobile infrastructure
Mobile Workforce
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Multi-national, multi-site rollout
Always connected and
sometimes connected
operational modes
500,000+ daily
transactions with
1,800+ devices
Over 500 customer sites globally
Volkswagen - Our largest mobile SAP® implementation
39
Service and SupportService and Support
Psion Teklogix' commitment to service and support after our installation was completed has been exceptional…
“”Tom Gerrard
NexFour-Fraser Paper
40
Comprehensive service and support
“Downtime is completely unacceptable in our operation”
The industry’s most comprehensive service and support programs
Backed by top technical and customer service representatives
Customized solutions to meet the precise needs of your business, including extended warranty options
We do not outsource the servicing of our customers
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Service and support
Depot Service Available with Service Contract or Flat
Rate/Per Incident programs Optional two or five day expedited service
Parts and Accessories Complete inventory of parts and
accessories for Psion Teklogix computing solutions
Service Contract Guaranteed 48-hour turnaround Unlimited help desk support Flexible contract duration periods Technical on-line support through Teknet
Service Extranet
42
Help Desk SupportTechnical specialists available by phone 7x24 Included with service contract Optional Per Incident basis Pre-paid options
On-Site Field Service & SupportInstant expertise through our Quick Action Group Diagnostic services and remedies for
radio, backbone and network problems
Preventative maintenance
Service and support - continued
43
Education and TrainingComprehensive training on Psion Teklogix terminals and wireless infrastructure Optional Self-Maintainer program Custom training solutions
Teknet on-line Service ExtranetPsion Teklogix’ new responsive web-based service solution Return authorization numbers and service
history Comprehensive product and solution
resource Parts and accessories ordering
Service and support - continued
44
• 注册在外高桥保税区• 400 m² 保税仓库• 12 名员工 3 名工程师
4 名销售人员
5 名商务行政人员
• 外包 法律事务
得逻辑(上海)无线技术有限公司自 2003 年 4 月正式运作
45
与 PsionTeklogix 公司合作的益处
• 为合作伙伴带来世界最领先的无线产品和技术
• 当地方便及时的技术服务和培训
•300 万人民币备件库存在外高桥保税仓库,使响应时间为最短
• 把所有的后顾之忧都交给我们,使您能轻装上阵更好地服务于您的客户
46
CustomersCustomers
Psion Teklogix’ warehouse system has made us a much more effective company and has resulted in significant growth. We have increased our employee base, added another plant to our operations, and are able to stock more inventory…
“
”Doug TremblayIT Manager
F&P Manufacturing
47
A few of our satisfied customers
48
A few of our satisfied customers
49
C A S E S T U D Y
United Utilities (U.K.) is a water, gas and electricity metering company with 2.5 million customers.
United Utilities
SOLUTION: United Utilities chose Psion Teklogix’ durable and easy-to-use netpad to run its field operative data capture and retrieval software.
BENEFIT/VALUE: United Utilities’ field staff can now see their workload for the day, and return, in real-time, the relevant data back to the asset management system in the back office. The resulting real-time communication and increased data accuracy has increased overall productivity.
We’ve used other devices in other
areas of our business, and we
wanted to get away from the
keyboard-style products. Our
operatives are highly qualified
engineers, not data-entry clerks.
We want to make their job as
easy as possible. The Psion
Teklogix netpad is easy for the
operative to view and understand.
PROBLEM/CHALLENGE: United Utilities needed to increase overall productivity through higher accuracy of data, timely access to information in the field, and ease of documentation. Steve Bradwell,
IT Strategy Manager
50
PROBLEM/CHALLENGE: USA TODAY needed a mobile data solution to better track inventory levels and eliminate surpluses.
C A S E S T U D Y
USA TODAY
SOLUTION: USA TODAY chose Psion Teklogix’ rugged Workabout mx devices, in combination with Mobile Computing Corporation’s Route Max mobile route management application.
BENEFIT/VALUE: The Psion Teklogix solution has enabled USA TODAY workers to accurately track, adjust and forecast inventories, in addition to reduce sell-outs, increase sales, and target additional locations for distribution.
The Psion Teklogix/RouteMax
system helps us put papers in
the right place. Consequently,
we have increased our sales
while reducing our returns and
sell-outs. The project continues
to provide a valuable return on
our investment.Kevin Cooper,
Director, National Circulation Operations
Workabout mx
Workabout mx w/ Scanner
USA Today is America’s largest-selling daily newspaper with a circulation of approximately 2.3 million.
51
C A S E S T U D Y
Compaq Computer Corporation is a leading provider of both home and business computer solutions.
Compaq
SOLUTION: Compaq implemented an SAP R/3® system, in conjunction with a Psion Teklogix TekRF wireless data collection system, at their largest manufacturing centre in Houston, Texas. This solution included Psion Teklogix’ 9150T wireless gateways, 7035 and 7030 hand-held computers.
BENEFIT/VALUE: Compaq was able to streamline its operations and reduce the number of facilities required. The solution enabled put-away, picking, creation and confirmation of transfer orders, and real-time inventory monitoring, helping Compaq to become an expert in the delivery of global business services.
Psion Teklogix was able to
execute this solution in less
than 60 days and the results
have been significant. TekRF
has enabled us to streamline
our operations, helping us to
achieve our business goals.PROBLEM/CHALLENGE: Compaq's growth, combined with the market demand for faster turnaround and service times, increased the need for a more efficient manufacturing and supply chain management system.
Robert Sharpe,Director, Worldwide Demand Fulfillment
70307035
9150
52
70309150
C A S E S T U D Y
Menlo Worldwide Logistics is a is a global, full-service contract logistics management company.
Menlo Worldwide
BENEFIT/VALUE: The Psion Teklogix solution helped Menlo to significantly increase its warehouse productivity, including a considerable increase in inventory accuracy. The result was that Menlo’s warehouse personnel were able to provide its customers with the high caliber of service that the organization is committed to delivering.
Psion Teklogix is sensitive to our needs. They designed an easy-to-use keyboard for warehouse personnel, including the ability to adjust font size. The hand-helds are exceptionally sturdy — they tend to get abused in warehouse situations. Even if refurbishing of equipment is required, turn-around time is far better than with other vendors.
PROBLEM/CHALLENGE: Menlo had a critical need to increase overall efficiency in its warehouse management operations. It needed a solution that provided long-distance scanning, user-friendly and ergonomic computers able to fully integrate with its existing warehouse management system.
Curt Wolfer, Technical Services Manager
SOLUTION: Menlo chose Psion Teklogix’ durable hand-held and vehicle-mount computers, in combination with its wireless gateways and controllers, to create a solution that allowed its workers to eliminate manual data entry and interface with its warehouse management system application.
53
C A S E S T U D Y
Casalini is an Italian confectionery distributor.
Casalini
SOLUTION: Casalini chose the Psion Teklogix netBook, a light-weight, easy to use mobile computer, in combination with a software application developed by Gulliver, for its sales agents to create electronic sales orders.
BENEFIT/VALUE: Casalini’s sales agents are now able to create electronic sales orders and send them instantly, and securely, to its sales management system, eliminating a cumbersome and error-prone manual process. Faster turnaround times and greater accuracy of deliveries and invoicing has resulted in an overall increase in sales agent productivity. Casalini’s sales agents are now able to offer a higher quality of face-to-face customer service, and thus create stronger relationships with clients.
When the netBook was
introduced even agents who
have been working for many
years with pens and paper
had no difficulty in using it.
The agents immediately
recognized the use, ease
and speed of this system.
PROBLEM/CHALLENGE: Having experienced a significant increase in sales, Casalini needed a mobile computing solution to replace its manual process for sales orders and dispatches.
Cristiana Casalini, Owner
netBook
54
Grupo Montfrisa is one of Spain’s leading refrigeration logistics operators.
Grupo Montfrisa
PROBLEM/CHALLENGE: Grupo Montfrisa neededa product traceability solution for a harsh freezer environment that would enable it to increase accuracy and productivity in a highly competitivemarket.
SOLUTION: Grupo Montfrisa installed a Psion Teklogix wireless system that included 8255 and 8260 vehicle-mount computers, 7035 freezer hand-held computers and 9150T wireless gateways. BENEFIT/VALUE: Grupo Montfrisa workers can now move fromits freezer environments to warmer environments without worrying about the effects of condensation on the hand-heldcomputers. The new system has automated operations in the warehouse, and Grupo Montfrisa operators are completelycoordinated in their work, with no downtime and practically no room for errors. Grupo Montfrisa is now in a position to provide its customers with pallet lists, expiry date control, stock calculation, truck identification, and confirmation of dispatches and receipts in real-time, guaranteeing total product traceability and resulting in better customer service and satisfaction.
C A S E S T U D Y
We wanted to streamline our operation and increase productivity, so we looked for a wireless solution that would work in our -30ºC warehouse environments. We chose Psion Teklogix because their rugged hand held devices were the only ones we found that could work in both freezer and condensing environments - a must for our business. Since we began using Psion Teklogix' 7035 freezer hand-held and 8255 freezer vehicle-mount... we have seen spectacular growth and we can now better trace all the products coming in and out of our warehouse.
7035
8255
8260
9150T
Leslie Browne,Logistic Manager
55
C A S E S T U D Y
Fraport AG owns and operates Frankfurt Airport.
Fraport
BENEFIT/VALUE: Fraport service technicians can now access and process their work instructions faster than before. Using the integrated system, service technicians now perform efficient, error-free data collection, optimizing processes while meeting federal law requirements. In addition, supervisors can now get a real-time snapshot of all technical services in progress and access repair status information and inspection reports.
This mobile solution has increased the quality and safety of our data. The entire documentation of our service processes is now secure.
PROBLEM/CHALLENGE: As airport manager, Fraport AG is required by law to regularly inspect the primary technical components at the airport, to service or repair them, and to provide a record of proof. The manual system it used to collect this data was time-consuming and ineffective. The company needed to increase efficiency in its system, while improving data quality.
Werner Breitwieser,Technical Project Manager
SOLUTION: Fraport chose Psion Teklogix’ rugged netapd 3500 with bar code scanner and RFID reader, to run the SAP® Mobile Asset Management application.
netpad
56
C A S E S T U D Y
German-based Volkswagen is a global leader in the automotive industry. Its Original Parts Center in Kassel-Baunatal is Europe’s largest spare parts logistics center, where it processes up to 45,000 orders for distribution globally.
Volkswagen
SOLUTION: Volkswagen chose Psion Teklogix and its solution that included over 1000 rugged hand-held and vehicle-mount radio frequency data collection terminals, in addition to its TekRF interface software.
BENEFIT/VALUE: The Psion Teklogix solution allows for real-time data communications and has enabled Volkswagen to dramatically enhance accuracy and overall productivity across all inventory, logistics and transportation operations.
With many local and distributed
warehousing operations all
across Germany it is increasingly
important that the centralised IT
system can determine where any
part is at any time. The Psion
Teklogix TekRF wireless solution
meets these needs perfectly.PROBLEM/CHALLENGE: Volkswagen needed a system that would provide its mobile users simple and efficient, real-time online connectivity with the centralized SAP® R/3 system, thereby extending the functionality of the SAP® Supply Chain Management solution deployed across its German distribution centers.
Curt Wolfer,Technical Services Manager
57
C A S E S T U D Y
The California Department of Water Resources (DWR) administers California’s water resources and flood control programs for 32 million people.
California Department of Water Resources
SOLUTION: DWR installed Psion Teklogix’ 9150T wireless gateway and TekRF system, and armed its employees with 7030 rugged hand-held terminals, easily integrating with DWR’s SAP® R/3 materials management database.
BENEFIT/VALUE: DWR workers can now bar-code and scan items, and perform a number of material management processes such as receiving, stock transfers, picking and cycle counting. They can now process two to three times the amount of material they had been able to process previously. Workers are now reporting a significant increase in their productivity. As well, deliveries can be tagged, classified and logged in less than half the time it used to take, resulting in greater operational efficiency.
The reduction of paper-based errors in the warehouse resulted in a decrease in costs the very first month…(TekRF®) monitoring and systems administration are easily performed in-house, saving us both time and money.
PROBLEM/CHALLENGE: DWR’s paper-based inventory system was time-consuming, and filled with inventory inaccuracies, and did not provide real-time visibility to the supplies housed in each warehouse. DWR needed a solution that improved its operational efficiency and the productivity of its workforce.
Mike Brown, IS Analyst
9150T
7030
58
Corporate Overview Corporate Overview
Our customers depend on us to deliver high quality solutions to tough supply chain problems and Psion Teklogix helps us achieve that…
“”Len Vance
Director of IT SystemsMenlo Logistics
59
Key milestones
Teklogix was acquired by Psion PLC, merged with Psion Enterprise and becamePsion Teklogix Inc.
Psion was founded by U.K. scientist David Potter 1981
1984 Psion Organizer was launched
Teklogix was expanded to Europe and Pacific Rim 1992
Teklogix IPO on Toronto Stock Exchange
1995
Teklogix opened first U.S. office 1990
Teklogix introduced wireless real-time data collection solutions
1980s
Teklogix was founded by Canadian entrepreneurs
1967
2000
Symbian joint venture created1998Teklogix was expanded to South
America1996
Psion Teklogix entered Chinese market with office in Shanghai
2003
Psion Industrial was renamed Psion Enterprise
1999
Psion Industrial was formed1996
Development investment and depth
160 Engineers with over 2,000 combined man-years of
experience in developing rugged wireless mobile
computing solutions 45% of the development team dedicated to software
development activities Lifetime investment in mobile technology of over $US
350M IP portfolio that reinforces expertise in RF and rugged
terminal design Wireless security expertise including FIPS (Federal
Information Processing Standard) rated solutions
Confidential Psion Teklogix
No one technology is appropriate for all possible wireless applications.
Psion Teklogix Strategy
•Supports today’s technologies
•Embraces standards to allow interoperability
•Extends standards to provide differentiated performance and features
•Anticipates future standards
Our key mobile hardware attributes
Your business operations require mobile computers that deliver the right combination of attributes
Flexibility: Breadth of expansion, display, keyboard, radio and scanning options
Integration: Utilization of open standards such as 802.11b, Bluetooth, GSM/GPRS, CDMA/1xRTT, Windows CE .NET, SNMP and Intel X-Scale
Ruggedness: Designed to stand up to harsh environments - both indoors and outdoors and able to withstand multiple drops to concrete, extreme shock and vibration, as well as cold and/or wet conditions
Ergonomics: Lightweight, well balanced with logical control layouts and crisp, bright, easy to read displays Resulting in lower TCO and ease of integration with your enterprise IT systems
Using best-of-breed technology
We build our hardware and software offering with leading technology and based on industry standards.
Our technology partners and certifications enhance our ability to: Deliver industry-standard mobile computing solutions to
our customers Lower end-user implementation costs and provide faster
returns on investment Ensure industry-standard components are used in our
solutionsEnsuring that our customers are making a low-risk investment in standards-based solutions
64
Psion Teklogix revenue and profit
0
50
100
150
200
250
1998 1999 2000 2001 2002 2003
Revenue
Op Profit
Estimate
$US
mil
lio
ns
65
Psion Teklogix global coverage
66
Technical strength in industry;Technical strength in industry;
67
mobile challenges key mobile challenges
Ability to track vehicle locations and dispatch appropriately
Means of tracking routes & length of stops.
Accountability for product pickup, delivery & returns to/from distribution centers
Communicate with back office application and dispatch in a real-time environment
customer business-field service,military,Airport…
Our mobile solution is the answer to mobile challenges
68
Task Specific Work Generic, Knowledge Based WorkHea
lthca
re
Cou
rier
& D
eliv
ery
Educa
tion
Gov
ernm
ent
Con
sum
ers
Fiel
d S
ervi
ce
Tran
spor
tation
(Por
ts, Airpor
ts
& R
ailroa
ds)
SOHO
Fiel
d S
ales
/CRM
Man
ufac
turing
War
ehou
sing
&
Dis
trib
utio
n
Our vertical market focus
69
3 things to measure success
response time
response time, and …..
response time
Keys to a Technical Success
70
Our customer-driven solutions philosophy
We think customer needs and solutions first - customers are not buying mobile computers, but solutions to business challenges
We provide superior levels of support provided by our own experienced staff - before, during and after the sale
“Psion Teklogix' commitment to service and support
after our installation was completed has been
exceptional" Tom Gerrard, NexFour-Fraser Paper
71
…keys to success..
.……………………………………..……………………………………………….…………….
Make it Easy
To operate To input data To read instructions To carry around
Make it Quick
Transferring information Entering information Confirming Information
Make it Reliable
100% Availability Consistent response
times No lost data
72
What is call redundancy-Generate concept
73
What is call redundancy- For all related equipment
使用 400MHz 网络的无线终端 7035
使用 2.4GHHz 网络的 RTG 操作无线终端 8570
使用 400MHz 网络的集卡和铲车操作无线终端 8255
Ethern
et
TCP/IP
Host (Master)Teklogix 9500 Communication Server(master)
– A– C– T– A– C– T
– 1– 0– M– 1– 0– 0– M
– 1– 2– 3– 4
– 1– 3– 1– 4– 1– 5– 1– 6
– 5– 6– 7– 8
– 1– 7– 1– 8– 1– 9– 2– 0
– 9– 1
– 2– 1– 2– 2– 2– 3
– U– P– L– I– N
– 1– 2– 3– 4– 5– 6– 7– 8– 9– 1– 0– 1– 1– 1– 2
– 1– 3– 1– 4– 1– 5– 1– 6– 1– 7– 1– 8– 1– 9– 2– 0– 2– 1– 2– 2– 2– 3– 2– 4
– C– O– L– C– O– L
– P– W– R
– S– W– I– T– C– H
BS NBS 1
Host (backup)
Teklogix 9500 Communication Server(backup)
– A– C– T– A– C– T
– 1– 0– M– 1– 0– 0– M
– 1– 2– 3– 4
– 1– 3– 1– 4– 1– 5– 1– 6
– 5– 6– 7– 8
– 1– 7– 1– 8– 1– 9– 2– 0
– 9– 1
– 2– 1– 2– 2– 2– 3
– U– P– L– I– N
– 1– 2– 3– 4– 5– 6– 7– 8– 9– 1– 0– 1– 1– 1– 2
– 1– 3– 1– 4– 1– 5– 1– 6– 1– 7– 1– 8– 1– 9– 2– 0– 2– 1– 2– 2– 2– 3– 2– 4
– C– O– L– C– O– L
– P– W– R
– S– W– I– T– C– H
BS NBS 1
74
Narrow Band RadioClear, Fast, Far
75
New Narrowband- Clear, Fast, Far
Advantage How the ‘New’ Narrowband Radio Delivers
Extended Range Better receive sensitivity
Greater Stability and Consistent Broadcast Range
Regulated transmission power
Longer Battery Life Efficient Battery Use
Less Susceptible to Interference Receive selectivity- ability to receive a wanted signal in the presence of nearby interference
Low Maintenance- Does Not Require Fine Tuning
Full digitally controlled modulation (far better than analog version)
Ease Of Management and Trouble Shooting
Built in RF power detector
Compact Size And Weight Smallest Narrowband data radio in Type III form- compact and lightweight relative to previous version
Low Total Cost Of Ownership High-quality, precision components
Precision Tuning Digital tuning through host interface
Rugged Magnesium alloy housing
Backwardly Compatible Uses the same frequency range, data rates and modulation as previous narrowband radio
Future Proof Future Support For 6.25 Khz Channel Spacing As Required By FCC In 2005
GUI Based Interface Icon drive performance communication (link status/ signal strength)
76
‘ New’ PTX Narrowband Radio
The first and only compact and lightweight digital 403-512 MHz radio available on the market today.
Like its predecessor:
Reliable for mission-critical data transmission
Licensed, private, interference-free radio spectrum
‘New’ Narrowband radio maximizes signal clarity, persistence and extended range coverage
‘New’ Narrowband maximizes stability, signal consistency and power consumption- enabling longer battery life.
77
Protocol Enhancements on Narrow Band Systems
78
Protocol Enhancements on Narrow Band Systems
Less Data – better response time – response time isCritical – achieve the same throughput as some2.4 Ghz systems
79
Page saving reduces the need to resend the same screens, while changed-data transmission
sends only data updated by the host or terminal operator.
RF LinkHost Computer
Up to 1624 x 80 characterterminal screens.
12
316
24 x 80 character controller screens.Storage for up to 16 screens for each ofup to 1024 terminals.
12
3n
24 x 80 characterhost screens
12
316
12
316
1 2 . . . 1024
TESS
12
316
Page Saving
Host Protocol
80
Optimizing Your Radio Technologies with
Psion Teklogix Inc.
81
What is 802.IQ?
An optimized (Teklogix) protocol that replaces TCP/IP for the wireless network
TCP/IP is still used on the wired portion of the network (Ethernet or token ring)
Conversion of protocol takes place at the access point
Totally transparent to the client device – the application software requires no changes
82
Spread Spectrum
Theory:More lanesMore traffic
At “rush hour” lanes can be busy with traffic, true speed is reduced
83
Spread Spectrum
Theory:More lanesMore traffic
At “rush hour” lanes can be busy with traffic, true speed is reducedReduce the traffic with 802 IQ – faster throughput
84
802.IQ – Optimise the data transmissionResponse Time - 802IQ vs TCPIP Terminals
0
0.2
0.4
0.6
0.81
1.2
1.4
1.6
1.8
Resp
on
se T
ime (
s)
802IQ Terminals
TCPIP Terminals
0
20
40
60
80
100
0 10 20 30 40 50 60 70
Tra
nsactio
ns C
om
ple
ting
per
seco
nd
Seconds from Start of Test
25 Terminals, 400 bytes, No Delay. 9400 Controller
TCP-Direct 802IQ
802.802.IQIQ :
当数据通信量增加,并且系统对数据通信的要求提高的情况下,要确保大量数据的快速响应。
85
Who Benefits the Most?
Sites:
That want to follow standards and optimize their systems
With many users, requiring network subnets
With large user base performing data collection with high transaction rates and requiring fast response time
With centralized support / maintenance
86
Technology DirectionsTechnology Directions
Psion Teklogix is at the absolute leading edge of bringing essential hand-held technologies to enterprises that need them…
“”Rich Tehrani
Conference Co-Chairman & TMC President
87
Technology directions
We continue to evolve and develop our
solutions to incorporate key current and
future technologies that deliver
business value to our customers:
RFID (Radio-Frequency Identification) for
data collection
Speech input for mobile systems
88
Our RFID solutions
Both low frequency and high-frequency solutions (125KHz – 868MHz)
Wide range of applications
Customized RFID solutions
89
RFID market positioning
Printer
Mobile Terminal
Fixed Reader
READER
Business Consultant
Middleware Provider
System Integrator
Prime Contractor
Tag Supplier
Chip Supplier
Inlay Converter
TAG
Complete RFIDsolution
Psion Teklogix’ product / direct service Psion Teklogix‘ alliance
90
Integrated speech solution
Improves picking accuracy to 99.99%
cuts total errors by 70% to 80%
Increases productivity by 15% or more
Reduces training time by up to 50% over paper-based systems particularly interestingfor temporary personal with a high turnover rate
Increases cost savings
Improves worker safety (hands and eyes-free solutions)
Eliminates lists and labels and the errors that go along with them
ROI: payback expected in less than 12 months
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Voice solution architecture
WarehouseWarehouseWarehouseWarehouse
Wirelessnetwork
Wirednetwork
Speech terminal
Talkman T2Host computer (AS400, Unix,
Win2000) supporting
customer’s WMS or ERP
Access Point 802.11b
« TalkFace Server» software
Wirednetwork
Vehicle-mount RF terminal
Hand-held RF terminal
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A complete mobile computing solution
Indoors Outdoors
Hand-held Vehicle -
mount Tablet
Mobile sync Device/user
management Security
WLAN/802.11 GPRS CDMA1x Seamless
roaming
ERP CRM MRP WMS
Professional Services, Service and Support
93
Thank you!