1. process of communication

8/3/2019 1. Process of Communication

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MMS SEM I

PREMA YADAV

COMMUNICATION SKILL


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COURSE CONTENT PROCESS OF COMMUNICATION

COMMUNICATION IN ORGANISATION NATURE, FUNCTION & SCOPE

MANAGEMENT OF WRITTEN & ORAL COMMUNICATION

BARRIERS IN COMMUNICATION

REPORT WRITING

COMMUNICATION TECNOLOGY & ITS IMPACT ON OFFICEPROCEDURES AND AUTOMATION


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EVALUATIONTwo internal test of 10 marks each.(chapter1,2,3 and chapter 4,5,6. best of one)Two Role plays 5 marks eachReview on book 10 marksAttendence 10 marksFinal theory paper 60 marks


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Objectives of the course Understanding of what communication is all about- Barriers,

importance, techniques etc

Speaking and listening skills

Correct use of Language- words

Body Language

Presentation and group discussion skills

Written communication- report, letter, notes etc


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What is Communication?COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION,

IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.

COMMUNICATION IS THE PROCESS OF MEANINGFUL INTERACTIONAMONG HUMAN BEINGS.

ITS ESSENCES :

PERSONAL PROCESS

OCCURS BETWEEN PEOPLE

INVOLVES CHANGE IN BEHAVIOUR

MEANS TO INFLUENCE OTHERS

EXPRESSION OF THOUGHTS AND

EMOTIONS THROUGH WORDS & ACTIONS.

TOOLS FOR CONTROLLING AND MOTIVATING PEOPLE.

IT IS A SOCIAL AND EMOTIONAL PROCESS.


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COMMUNICATION IS DE RIVED FROM THELATIN WORD COMMUNIS WHICHMEANS TO SHARE.(SHARING OF IDEAS,FEELINGS AND E MOTIONS)


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Definition communication is a 2 way process in which there is

an exchange and progression of ideas towards amutually accepted direction or goal.

For this process to materialize you have to identifybasic elements of communication.

ie:sender,channel,message,receiver,feedback.


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DefinitionCommunication is the process of exchanging information,

usually through a common system of symbols. It takes awide variety of forms from two people having a face toface conversation to hand signals to messages sent over

the global telecommunication networks. Common formsof communication include speaking, writing, gesturingand broadcasting. Therefore, communication means toinform, tell, show, or spread information. When a personcommunicates, he/ She establishes a common ground ofunderstanding. In the organisational context, it bringsabout a unity of purpose, interest and effort.


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The process by which information and feelings are sharedby people through an exchange of verbal and non-verbal

messages. The successful transmission of information through a

common system of symbols, signs, behaviour, speech,writing or signals.

The creation of shared understanding through interactionamong two or more agents.

Communication can also be defined inthe following ways:


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ATTRIBUTES OF COMMUNICATIONCommunication has four attributes or qualities

Communication is unintentional as well as intentional.

Communication is dynamic process

Communication is systematic

Communication is both interaction and trasaction


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The Communication ProcessBasic Model

2.Senderencodesidea inmessage

3.Messagetravels overchannel

1.Senderhas idea

4.Receiverdecodesmessage

6.Possible additionalfeedback to receiver

5.Feedback travelsto sender


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A Classic Case ofMiscommunication


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In Center Harbor, local people recalls the daywhen Mr. Walter (T.V. Star) steered his boat into

port. Mr. Walter was amused to see in thedistance a small crowd on shore waving theirarms to greet him. He could barely make outtheir excited shouts: Hello Walter, Hello

Walter!


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As his boat came closer, the crowd grew larger, stillyelling. Pleased at the reception, Mr. Walter tipped

his white captain's hat, waved back, even took abow. But before reaching dockside, his boatabruptly jammed aground. The crowd stood silent.Mr. Walter suddenly realized what they'd been

shouting: Low water, low water!


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Analysis of Flawed Communication

Process

Sender hasideaWarn boater

SenderencodesmessageLow water!

ChannelcarriesmessageMessagedistorted

ReceiverdecodesmessageHello

Walter!


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in the new global and diverse

workplace requires

excellent communication skills!

Success for YOU


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M E T H O D S O F C O M M U N I C A T I O N V E R B A L

M E T H O D S O F C O M M U N I C A T I O N N O N - V E R B A L

M E D I A A N D M O D E S

C H A N N E L S O F C O M M U N I C A T I O N

MANAGEMENT OF WRITTEN& ORAL COMMUNICATION


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What are the most common wayswe communicate?


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Benefits of Effective Communication

EffectiveCommunication

EnhancedProfessional

Image

Increasedproductivity

StrongerDecisionmaking

Quickerproblemsolving

HealthierBusiness

relationships

Improvedcustomerrelations

IncreasedAwareness

AmongEmployees

LesserMisunder-standing

Betterquality of

documents


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Methods of communication


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LEVELS OF COMMUNICATION

VERBALo Intra verbal: intonation of word and soundo Extra verbal verbal: implication of words and phrases, semantics

NON-VERBALo Gestureso Postures

o Movements

SYMBOLIC


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Main Forms in Business Communications

Internal (Operational)Communication

Orders

e-mails

reports

External OperationalCommunication

Personal selling

Tele calling

advertising

PersonalCommunication

Non businessrelated exchange of

information


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TYPES OF COMMUNICATION

Channel

1. Formal

2. Informal

3. Grapevine

Direction

1. Downward

2. Upward

3. Horizontal

Method1. Oral

2. Written

3. Gestural


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Types of Communication

Downwards Communication : Highly Directive, from Senior to subordinates, toassign duties, give instructions, to inform to offer feedback, approval to highlight problems etc.

Upwards Communications : It is non directive in nature from down below, to givefeedback, to inform about progress/problems, seekingapprovals.

Lateral or Horizontal

Communication : Among colleagues, peers at same level for information

level for information sharing for coordination, to save time.

In modern business environment communication extends beyond written or spoken

words to listened word.

Visual dimension added by T.V., computers has given to new meaning to

communication.

COMMUNICATION NETWORKS

Formal Network : Virtually vertical as per chain go command within the

hierarchy.

Informal Network : Free to move in any direction may skip formal chain of

command. Likely to satisfy social and emotional needs

and also can facilitate task accomplishment.


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METHODS OF COMMUNICATIONS VERBAL

Attributes of Oral and Written Communication

1) SPEED

2) RECORD3) PRECISION AND ACCURACY

4) LENGTH

5) EXPENSE6) BODY LANGUAGE

7) FEEDBACK


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ORAL COMMUNICATION

CHANNELS

Face to Face conversation

Telephone conversation

Public Speech Interview

Group Discussion

Negotiation Meeting


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WRITTEN COMMUNICATION

CHANNELS

LETTER

MEMO NOTICE

CIRCULAR

REPORT MINUTES

1. process of communication

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