1 presented by: dr. husam arman quality management: tools and techniques
TRANSCRIPT
1
Presented by:
Dr. Husam Arman
Quality management: Tools and Techniques
Outline
1. The 7 QC tools
2. Quality Function Deployment (QFD).
3. Concurrent Engineering (CE).
4. New quality tools
The Seven Management & Planning Tools The following are some of the most common
TQM tools in use today. Each is used for, and identifies, specific
information in a specific manner. It should be noted that tools should be used
in conjunction with other tools to understand the full scope of the issue being analyzed or illustrated.
Quality Control Tools
Pareto chartHistogram Process flow diagramCheck sheetScatter diagramControl chartCause and effect diagram
Pareto Principle
Vilfredo Pareto (1848-1923) Italian economist 20% of the population has 80% of the wealth
Juran used the term “vital few, trivial many”. He noted that 20% of the quality problems caused 80% of the dollar loss.
Pareto chart
28
16
12 12
64 3
0
5
10
15
20
25
30
LooseThreads
Incorrecthemming
Stitchingflaws
Trim Errors Buttonproblems
Colormismatch
Materialflaws
% C
om
pla
ints
Histogram
0
5
10
15
20
25F
req
uen
cy
Category
Flowcharts
Flowcharts Graphical description of how work is done. Used to describe processes that are to be
improved.
Flow charts
" Draw a flowchart for whatever you do. Until you do, you do not know what you are doing, you just have a job.”
-- Dr. W. Edwards Deming.
Flowchart
Flowcharts help problem solvers better understand the process so they can highlight quality problems.
Process Chart Symbols
Operations
Inspection
Transportation
Delay
Storage
Process ChartS
tep
Ope
ratio
nT
rans
port
Insp
ect
Del
ayS
tora
ge
Dis
tanc
e(f
eet)
Tim
e(m
in)Description
ofprocess
1
2
3
4
5
6
7
8
9
10
11
Unload apples from truck
Move to inspection station
Weigh, inspect, sort
Move to storage
Wait until needed
Move to peeler
Apples peeled and cored
Soak in water until needed
Place in conveyor
Move to mixing area
Weigh, inspect, sort
TotalPage 1 0f 3 480
30
5
20
15
360
30
20
190 ft
20 ft
20 ft
50 ft
100 ft
Date: 9-30-00
Analyst: TLR
Location: Graves Mountain
Process: Apple Sauce
Check Sheet
COMPONENTS REPLACED BY LABTIME PERIOD: 22 Feb to 27 Feb 1998REPAIR TECHNICIAN: Bob
TV SET MODEL 1013
Integrated Circuits ||||
Capacitors |||| |||| |||| |||| |||| ||
Resistors ||
Transformers ||||
CommandsCRT |
Fishbone Diagram
QualityProblem
MachinesMeasurement Human
ProcessEnvironment Materials
Faulty testing equipment
Incorrect specifications
Improper methods
Poor supervision
Lack of concentration
Inadequate training
Out of adjustment
Tooling problems
Old / worn
Defective from vendor
Not to specifications
Material-handling problems
Deficienciesin product design
Ineffective qualitymanagement
Poor process design
Inaccuratetemperature control
Dust and Dirt
Scatter Diagram
.
Control Chart
18
12
6
3
9
15
21
24
27
2 4 6 8 10 12 14 16
Sample number
UCL = 23.35
LCL = 1.99
c = 12.67
Check the book for examples
A series of examples is used to demonstrate all the tools …
10/06/2009Husam Arman
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Quality Function Deployment (QFD) A system to translate customer requirements
into appropriate company requirements at every stage, from research through design, manufacturing, distribution, marketing sales and services
The QFD Approach
The QFD Planning
House of Quality
This matrix serves to describe the basic process underlying QFD: the transition (based on a strategy of input–output) from a list of customer requirements, the “what,” through to a list of considerations as to “how” the requirements will be met (product characteristics).
The whats are the list of basic customer demands. These are generally rather vague requests, often expressed in imprecise terms requiring further detailed definitions.
An example of a what could be the typical wish expressed by a coffee drinker: “to have a really good cup of coffee.”
HOQ
HOQ: Example
The QFD organizational Structure
A teamwork must be established to develop an efficient QFD including the functions:
Marketing Design Quality Technology Production Logistics Suppliers
QFD tutorial
http://www.webducate.net/qfd/qfd.html Link to Summers file (Click here)
10/06/2009Husam Arman
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Concurrent Engineering (CE)
It is not a technology. It is a philosophy. It does not have to be an automated process.
There may be computers involved…but Concurrent Engineering not just about
shared data environments, communications etc.
We’ll start by looking at the alternative: Sequential Engineering…
Basic ConceptSequential Engineering
Design
Processplanning
Manufacture
time
acti
viti
es
Sequential Engineering
MarketingEngineering
/ designManufacture Test
Fullproduction
Main information flow
Errors, changes and corrections
Sequential Engineering
No activity starts until the one before it has been completed
If an error is detected the design goes back one or more steps for correction
Process is slow, but design control and tracking are easy
“Over the wall” syndrome
“The Wall”
Basic ConceptConcurrent Engineering
designthe product
design themanufacturing process
set up manufacturingsystem and run it
time
acti
viti
es
Work harder in the early stages. Get the design right, and reduce the incidence of manufacturing problems.
Overlaps show where people from different disciplines work together.
Manufacturing starts sooner than with sequential engineering
A Definition of Concurrent Engineering
Concurrent Engineering is a systematic approach to the integrated concurrent design of products and their related processes, manufacture and support... this approach intended to cause designers from the outset to consider all elements of the product life cycle from concept through to sales including quality, cost, schedule and user requirements.
“I will build a car for the great multitude… of the best materials by the best men… after the simplest designs that modern engineering can devise.”
- Henry Ford
Henry Ford
Next
New Quality Tools <Click here>