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Partner Solutions - Technology Toolsfor Better, Faster, Smarter Handling of Your

Receivables

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Capabilities: Outbound Dialer

CAPABILITY

BACKGROUND• Outbound Dialers increase your

agents talk time and contact rates 

• It can streamline the manual dialing process; choosing a number, dialing the number, listening to busy signals / wrong numbers / or answering machines, and leaving messages

• Domestically, federal and state regulations such as dropped call rates, time zones, display numbers, and Do Not Call lists must be managed

Benefits•A predictive dialer increases

contact rates by calling a specific group of phone numbers automatically on multiple phone lines based on variables for each of your individual lists

•Automated Voice Messaging•Click to Call Back

• Utilize proven algorithm to start dialing on multiple simultaneous lines per agent at the moment they are ready  

• When intended parties are not available, call backs can be set automatically or by agent  

• The predictive dialer will detect answering machines and busy signals taking the appropriate steps for each

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Virtual Office

CAPABILITY

BACKGROUND• With Virtual at home call center

software, you can staff call centers with at home agents using VoIP (Voice over Internet Protocol)

• Recruit agents from specified geographic locations and let them work from home

• Operations manages and monitors security and agent quality

• Greater staffing flexibility and ability to find targeted skill sets

OPPORTUNITIES•Utilize the capability with

existing employees for an integrated labor model

•Utilizing this technology you can reduce your monthly usage costs

•Studies show satisfaction and retention are increased among at home agents; providing better customer service while reducing turnover

• Virtual agents need nothing more than a windows-based PC, a high-speed internet connection and a USB headset

• Expand your workforce to a broader pool of skilled agents. Virtual agents widen your labor pool well beyond the confines of a geographic region

• Utilize capability for existing employees

Setup

Integrated Labor Model

• Utilize existing operations management, tools, and reporting to manage the Virtual workforce

Operations

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What is Intelligent Mail?

– Mailers and the Postal Service will place an information rich code on all individual mail pieces, aggregates of mail, and business forms enabling end-to-end visibility into the mailstream.

• The technology that will support future generations of postal products, services, and associated features.– New suite of barcodes applied to mail pieces,

trays, sacks and containers such as pallets.• Current/Future barcode examples:

POSTNET™

IM™ BC

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Intelligent Mail

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Capabilities: Interactive Voice Messaging

CAPABILITY

BACKGROUND• Deliver your message to hundreds

of companies every day  • Using simple web tools you can

setup and manage your outbound voice messaging campaigns 

• You have the freedom to start and stop the voice message blast when you need and can even give the called party the option to press “1” to speak to a representative

Benefits•Low contact cost with after-hours messages to small to medium accounts.

•Drives inbound calls to your representatives vs hit or miss outbound call attempts.

•More effective and cost efficient•Event Notification: Reach out to customers for new product launches, updates, etc.

• Efficiently reach a large market  

• Utilize automated capabilities and save agents time by knowing how to manage: busy signals, disconnected numbers, dropped calls, answering machines, a live person

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Capabilities: SMS Text Messaging

BACKGROUND• U.S. has 243 million cellular

subscribers, up 24 million in one year (80% of U.S. population)

• Over 75% of mobile phone users in the world send text messages

• Data contributes 15% of wireless carrier revenue

• Data produced $15.2 billion in revenue in 2006, up 77% from 2005

• 95% of all text messages are delivered within 10 seconds

Low cost• Free-of-charge to mobile

recipient

Immediate

Verifiable

Complementary

Untapped

• Delivery occurs in seconds and results are available in real-time

• Text dialogue is automatically saved and easily archived for future use

• Supplements existing contact methods, such as voice messaging and email

• Part of a multi-channel campaign• A new and emerging communications channel for organizations to leverage

Setup

Phone # Verificatio

n

Send & Receive

• Implementation of client program requirements

• Creation of client-specific accounts, scripts

• Identifies mobile numbers and carrier to which they are assigned

• Includes telephone numbers via number portability

• Ability to receive inbound messages back from text message recipients

Benefits•Follow Up with White Glove Service to

make sure customer inquiry was resolved

•Lead Generation: Based upon previous purchase, proactively recommend an add on accessory

•Appointment Reminders: Reach out to customer with deliver or service related inquiries to remind them

•Event Notification: Reach out to customers for new product launches, recalls, etc.

CAPABILITY

Questions & Answers

Partner Solutions - Technology Toolsfor Better, Faster, Smarter Handling of Your Receivables