1 part four : product strategy ( chapter9-charpter10)
TRANSCRIPT
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Part four : Product Strategy
Part four : Product Strategy
( Chapter9-Charpter10)( Chapter9-Charpter10)
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• What Is Product? (P.276)
• Product:Anything that can be offered to a market for attention,acquisition,use,or consumption that might satisfy a wants and needs .
• Service: Any activity or benefit that one party can offer to another that is essentially intangible and does not result in the ownership of anything.
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• Tree Lever of Product (P.279)
Augmented product
Actual product
Core productCore
benefitCore
benefit
Packaging
Brandname
Qualitylever Design
Features
Installation
Delivery and
credit
Warranty
Aftersale
service
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Corebenefit
Expected product
Augmented product
Potential product
Five product levels
Basic product
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Product Classification (P.280)
Consumer Products
ConvenienceProducts
ConvenienceProducts
ShoppingProducts
ShoppingProducts
Specialtyproducts
Specialtyproducts
Unsoughtproducts
Unsoughtproducts
Materialsand
parts
Materialsand
parts
Capitalitems
Capitalitems
Industrial Products
Suppliesand
services
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Individual Product Decisions (P.283)
Product attributes
Product attributes Branding Branding Packaging Packaging Labeling Labeling
Product support services
Product support services
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• Product Attributes (P.284)
Product attributes
Product attributes
Product quality
Productfeatures
ProductStyle &Design
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Product line & Product Mix Decisions
• Product line : (P.289)
A group of products that are closely related because they
function in a similar manner,are sold to the same customer
groups, are marketed through the same types of outlets, or
fall within given price ranges.
• Product mix: (P.290)
the set of all product lines and items that a particular
seller offers for sale.
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Product mix matrix
Product Line A
Product Line B
Product Line C
Product Items (depth )
A1 A2 A3
B1 B2 B3 B4 B5
C1 C2( width )
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• Branding (P.285)
• Brand :A name ,term,sign,symbol,or design,or a combination of these intended to identify the goods or services of sellers ,and to differentiate them from those of competitors.
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• Branding
The meaning of
brand
The meaning of
brand
Attributes
Benefits Personality
Values
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• Major branding decisions (P.292)
Line extensions
Brand extensions
Multi brand
New brand
Line extensions
Brand extensions
Multi brand
New brand
Manufacturer’sBrand
Private brand
Licensing
Co-branding
Manufacturer’sBrand
Private brand
Licensing
Co-branding
Branddevelopment
Brandsponsorship
Brandname selection
Brandpositioning
Manufacturer’sBrand
Private brand
Licensing
Co-branding
Manufacturer’sBrand
Private brand
Licensing
Co-branding
Attributes
Benefits
Beliefs and values
Attributes
Benefits
Beliefs and values
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Brand Sponsor (P.293)
• Manufacturer’s brand(Natio0nal brand):
A brand created and owned by the producer of a product or service .
• Private brand (or middleman,distributor,or
store brand):
A brand created and owned by a reseller of a product or service.
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Brand Sponsor (P.294-295)
• Licensing: to be licensed brand previously created by other manufacturers or the well-known names and symbols owner.
• Co-brand: the practice of using the established brand names of tow different companies on the same product.
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• Brand Strategy ( P.296)
• Product Category
•
• Existing New
• • Existing
• Brand
• name
• New
Line extension
Multi-brands
Brandextension
New
brand
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Services marketing• Characteristics of a service (P.299)
ServicesServices
Intangibility (无形性)
Services cannot be seen,tasted, felt, heard or
smelled before purchase
Intangibility (无形性)
Services cannot be seen,tasted, felt, heard or
smelled before purchase
Variability (可变性)Quality of service dependson who provides them and
When,where ,and how.
Variability (可变性)Quality of service dependson who provides them and
When,where ,and how.
Inseparability (不可分性)Services cannot be
separated from their providers
Inseparability (不可分性)Services cannot be
separated from their providers
Perishability (易逝性)Services cannot be stored
For later sales or use.
Perishability (易逝性)Services cannot be stored
For later sales or use.
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Service marketing strategies mix
Pricingstrategy
Pricingstrategy
Productstrategy
Productstrategy
PeoplePeople
ProcessProcess
Placingstrategy
Placingstrategy
Physicalevidence
Physicalevidence
Promotionstrategy
Promotionstrategy
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Types of marketing in service industries
Company
Employees Customers
Internalmarketing
Externalmarketing
Interactivemarketing
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The New-product Development Process (316)
• Idea
Generation
IdeaGeneration
ConceptDevelopment
andTesting
ConceptDevelopment
andTesting
MarketingStrategydevelop-
ment
MarketingStrategydevelop-
ment
BusinessAnalysis
BusinessAnalysis
Testmarketing
Testmarketing
Commer-cialization
Commer-cialization
Idea Screening
ProductDevelopment
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• Major Idea Resources
InternalSources
InternalSources
CustomersCustomers
Competitors
Distributors& Others
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Product Life Cycle (P.330)
Sales & Profit Sales
Profit
ProductDevelopment Introduction Growth Maturity Decline
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The Strategies in The Product Life Cycle
• Introduction Stage:
High priceHigh price
Low promotionLow promotion
Low priceLow priceHigh promotion High promotion
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The Strategies in The Product Life Cycle
• Growth Stage:
High market
share
High marketshare
High currentprofit
High currentprofit
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• The Strategies in The Product Life Cycle
• Maturity Stage:
Modifyingthe
Market
Modifyingthe
Market
Modifyingthe
Product
Modifyingthe
Product
Modifyingthe
Marketing Mix
Modifyingthe
Marketing Mix
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• The Strategies in The Product Life Cycle
• Decline Stage:
MaintainMaintain HarvestHarvest DropDrop
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产品生命周期各阶段基本策略:
•导入期 —— 突出一个“快”字;•成长期 —— 强调一个“好”字;•成熟期 —— 抓住一个“优”字;•衰退期 —— 明确一个“转”字。