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Oct. 2008 Oct. 2008 Oct. 2008 Oct. 2008

Better Public Service

Through Citizen’s Idea

Suggestion

Ko Kyu-changKo Kyu-changKo Kyu-changKo Kyu-chang

at MOPAS at MOPAS (Ministry of Public Administration & Security)at MOPAS at MOPAS (Ministry of Public Administration & Security)DirectorDirectorDirectorDirector

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contentscontents

Introduction of Korean citizenIntroduction of Korean citizen’’s idea suggestion systems idea suggestion system

• overview / procedure / methods / On-line suggestion• Incentives for idea providers, etc

Introduction of recent cases which reformed related public servicesIntroduction of recent cases which reformed related public services

Questions & AnswersQuestions & Answers

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What is the idea suggestion system? What is the idea suggestion system?

“Citizen’s idea suggestion system” in Korea was introduced to reform outdated public services and to encourage people’s participation into policy decision making process in 1998.

Anyone can make an idea suggestion by online, mail or fax, etc.

Good idea adopted will be rewarded incentives in the form of public awards, financial compensations, etc.

Government should swiftly provide its official reply as to whether suggested ideas will be adopted or not.

These are entitled in detail on a presidential executive order.

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How many idea suggestions per year? How many idea suggestions per year?

TotalApplications

Non-ideaSuggestions

Idea Suggestion

AdoptionBy Governments

2005 16,086 9,992 6,094 390

2006 38,462 26,107 12,355 600

2007 40,879 30,451 10,428 272

The level of participation is increasing yearly.

Non-idea suggestions are also increasing yearly.

Around 200-600 creative ideas have been adopted by central and local governments yearly

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New

Ideas

Procedure of Idea Suggestion System Procedure of Idea Suggestion System

Idea SuggestionIndividu

alNGO, NPO

ReviewRelated Government

Agencies(Reply within 30 Days)

Awards1st Round : Agency

Level2nd Round : National Level

Aw

ard &

Pri

ze

money

Screening or Selection

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How can a citizen make a suggestion

on public service?

How can a citizen make a suggestion

on public service?

Any person who has a creative idea on public service can make a suggestion to related government agencies.

Idea provider can give an idea through visiting, online, fax or mail.

An idea suggestion should be consisted of current situation on a public service system, problems, solutions and affirmative effects which an new idea will make.

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On-line Idea Suggestion WebsiteOn-line Idea Suggestion Website : www. epeople.go.kr

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Idea Suggestion FormIdea Suggestion Form

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English Explanation on the WebsiteEnglish Explanation on the Website

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How will a suggestion be handled? How will a suggestion be handled?

When an agency receives an idea from a citizen, civil servants who work in the related area should review it promptly.

Next, the agency in charge should provide its official reply within a month as to whether the idea will be adopted.

Creative ideas which can contribute to reducing management cost or to improving the efficiency of public service delivery should be given various incentives in the form of awards, prize money, etc.

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What are incentives? What are incentives?

If a good idea is adopted by government agencies, idea provider would be given various incentives such as an award, prize money.

1st round screening to select good ideas among adopted ideas

- agency level screening

- awards & prize money (from 200,000 to 4000,000 won, $200-$4,000)

2nd round screening to select good ideas among recommended by government agencies

- national level screening

- awards & prize money (from 500,000 to 8,000,000 won, $500-$8,000 )

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What are the positive effects ? What are the positive effects ?

Promoting citizen’s participation into policy decision making processes

Stimulating communication between government and people

Quick improvement of problematic service systems

or customer complaints

* Two way communication by means of concrete ideas or alternative

* Improvement of cost efficiency in public service

* One of institutionalized channels for citizen participation

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What are the next steps ? What are the next steps ?

Introduction of incentive sharing system

between idea providers and civil servants

Providing citizens with concrete tips for better idea suggestions

Training specialized civil servants in the field

* Need to motivate civil servants to review positively on adopting new creative idea

* Attitude, skill, methods to make a good suggestion

* Need to enhance civil servants’ competence to deal with suggestions

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Case 1 : English Caption Cinema Case 1 : English Caption Cinema

Foreigners can’t understand Korean films without English subtitles.

The Seoul metropolitan city accepted this idea as one of new tourist policies.

How about introducing English captioned Korean cinemas in Seoul?

By Mr. Kang in Seoul Metropolitan City (2007)

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Case 2 : 70% Filling of Fuel for Government Vehicles Case 2 : 70% Filling of Fuel for Government Vehicles

Government vehicles should set examples in carrying out energy conservation initiative.

The related ministry ordered that every government vehicles should be filled only up to 70% fuel if possible.

How about introducing 70% filling of fuel for government vehicles as one of energy conservation programs?

By Mr. Lee in Seong-nam City (2008)

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The The EndEnd

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