1 leadership for egovernment transformation. 2 presented by wyoming governor jim geringer...
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Presented by Wyoming Governor Jim
Geringer [email protected]
www.state.wy.us
Why eGovernance?eGovernment can transform citizen service, provide access to information to empower citizens, enable their participation in government and enhance citizen economic and social opportunities, so that they can make better lives, for themselves and for the next generation.
04/19/23 ©Andersen Consulting 1998
The Connected Community
TribalCommunities
Teachers, Workers and Students’ Homes
Public Libraries
Courts and Public Safety
State Services, Offices
Schools
Legislature andTown Halls
Business and Industry
Hospitals
Community CollegesAnd the
University
By telephone, cable, fiber, satellite, wireless or in person
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Government – For What?• Process, politics or purpose?• If government weren’t there, would we be
missed?• Define the purpose of the service, • Provide the means to measure results • Design the process for delivery• Provide leadership such that people feel as
though they did it all themselves
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Leadership in eGovernance
Dual role for elected officials:
• Provide what people say they want, follow them in those directions– It’s easy to follow popular opinion and go
where people want you to go.
• Sense the future, identify the trends. – It’s much harder to take people from
where they are to where they ought to be.
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Principles of e-Government• Put citizens in charge –
– I want government on my terms and on my schedule!
• Inter-active through the Internet, not just passive displays or .pdf forms
• We can improve government operations, but only if we promote public trust
• Transform or just automate?• Plan first, not last
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Portal or Porthole?
• A porthole is a window, providing a view for a passive experience
• A portal is an entry point, the beginning of active engagement
• Q: When is a portal just another web site? A: When it’s just a meta-searcher with hot links
• Do you want to be a spectator or a participant?
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ePortal Goals• Transform Government Services
– Enable access, enhance delivery– Service available at customer option– Lower cost per service– Greater productivity for the same or less effort– Allow legacy application integration
• Stimulate new economic development– Catalyst to modernize economy– Develop core services that inoculate business and
society– Enhance regulatory compliance
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Web Based
• The Customer is central to everything– Customize and personalize– Protect privacy of information
• One Government. Not a monolith but a cooperative team
• Share data,information and applications across agencies– Collect once, use many times– Don’t duplicate– Enterprise operation, not a kingdom
04/19/23 ©Andersen Consulting 1998
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10 20 30 40 50 60 70
Telephones
Electricity
Radios
PCs
Color TVs
Cable
Cell Phones
VCRs
CD Players
Internet Access
Years Since Introduction
Years for Major Technologies to Reach
50% of American Homes
Putting Things in PerspectiveMaking access a commodity
Only 50 webSites in 1992
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It’s not the Economy Stupid, it’s Bandwidth
• Business leads the way in providing on-line access and action– But only in the higher density communities.– Rural and inner-city urban areas are underserved
• eGovernment can lead the way to connect all parts of the state, multiple jurisdictions– State’s role is anchor tenant. Buy services, not stuff
• Private participation is vital to success
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• Technology properly used, should be transparent to the user, or so acceptable as to not be noticed.– If you carry it as a separate line item
in your budget, you probably don’t know how to use it
• User-friendly, intuitively responsive
• Don’t be driven by the federal technology funding mandates
High Performance Governing
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Vertical Integration vs. Virtual Integration• Traditional government is vertically integrated, provides services from
autonomous agencies, makes decisions for citizens, maintains control• Automated services approach –
– First step in digital governance – Offers individual services on line, but not efficiently – Low risk, easily implemented, still very fragmented
• eGovernance approach – – Virtual integration that enables easy, intuitive access for the citizen. – Unifies the enterprise called government, but decentralizes control. (Can you
trust citizens to make wise decisions?)– Difficult to implement – takes away traditional control– Single sign-on and authentication, for all possible citizen services. Customized
and personal
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Service Entry Point
InformationalInformational TransactionalTransactional
AuthenticationAuthenticationConfidentialityConfidentialityConfirmationConfirmationProcurementProcurementNavigationNavigationPaymentPaymentSecuritySecurity
PersonalizationPersonalization
Static Data Static Data Broadcast Broadcast
InformationInformationPublic AccessPublic Access
Non-Secure Secure
Services=
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Traditional Portal Design
State PortalState Portal
Passive Menus
Agency
Agency
Agency
Agency
Agency
Services
Services
Services
Services
Services
WWWWWW
CustomerCustomer(fixed base)(fixed base)
Hot links
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Customer Challenges
How Many TimesDo I Have to Type This?
I Can’t Afford a Computer!
How Will I everFind the Time?
Where do I find it?
What do I do Next?
Who Do I Call If I Havea Problem?
What is My I.D.For this agency?
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Wyoming e-Portal Vision
State PortalState PortalInteractiveInteractive MenusMenus
Any/AllAny/AllAgencyAgencyServicesServices
WWWWWW
CommonCommonServicesServicesLayerLayer
Customer (many choices)Customer (many choices)
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User Intention-Based Services
eProcurement
eMunicipal Bill Payment
WY Job NetworkVisiting Wyoming
Outdoors and Recreation
Living in Wyoming
Education and Job Training
Doing Business in Wyoming
eAthletic Tickets
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Infrastructure Even a Mother Could Love
• Security
• Distributed data management, central portal
• Reliable and scalable architectures
• Open network communications
• Compatible hardware, operating systems, office suite software
• Well-trained staff resources
• Transaction base capability