1 la2401 english for the hotel business unit 5: hotel & restaurant services
TRANSCRIPT
1
LA2401English for the Hotel Business
Unit 5: Hotel & Restaurant
Services
2
ObjectivesThe objectives of this unit are….
1. Language Focus: Restaurant and Kitchen Expressions
The purpose of this unit is to understand common expressions used in restaurant menus, food ordering and bar service.
3
ObjectivesLearners will be able to:• Discuss reservations• Describe opening, closing time and service periods• Talk about dates• Describe a range of foods • Listen and distinguish food orders• Make polite requests and offers• Use a/an/the/some as necessary• Describe the roles/duties involved in the Food & Beverage Cycle
4
Listening – Booking a table
A) Listen to the phone call. Are the statements true or false?
5
Listening – Booking a table
b) Listen again and complete the answers. Then match them with the questions below
6
7 Crudités
6 Chicken Liver Pate2 Chicken Kiev
3 Prawn Cocktail
4 Beef Madras5 Roast Leg of Pork1 Fillet of Haddock
8 Lyonnaise Potatoes
A Variety of Dishes….
a
e
f
b
g
c d
h
7
Listening – in the barWhat can I get you?Listen to the customers ordering drinks from the bar. What do they order?
_________________________________________________________________________________________________________
Listen again and answer the questions.
8
Language Study - ExpressionsWhat can I get you?
Would you like draught or bottled beer?
Would you like ice and lemon?
Shall I charge this to your room?
No, thanks. I’ll pay by cash.
Requests and OffersLook at these examples:Requests OffersCould I have a beer? Would you like ice?Can I have your key card? Shall I charge this to your room?Match each reply to a request or offer in the examples above:
1. Yes, please. My room number’s 235.2. Certainly Sir. Would you like draught or bottled?3. Certainly. Here it is.4. Yes please, and lemon.
Now Match theQ&A
On Page 3
9
a / an or theUse a or an when you first talk about something. Use the when you talk about something for the second time or when it is clear what you are talking about.Examples:We have a reservation. The reservation is for 8 o’clock.I’d like an aperitif please.Is this the menu?
Complete the sentences with a/an or the.1. Can we have _____________ adjoining room?2. What’s _________ dish of the day?3. Could we have _________ table for four?4. Put _________ olive on a cocktail stick . Then, put ________ olive in the glass.5. Yes, the hotel has __________ car park.6. Put some crushed ice into _________ cocktail shaker. Pour 3 measures of gin
into ________ shaker and stir.
an
an
thea
thea
athe
10
a / an or someUse a / an to mean one to talk about countable nouns.Use some to talk about uncountable nouns.Examples: I’d like a bottle of wine / an aperitif.
I’d like some bread/some water/some milk.
some
someA
an
somea
asome
11
Listening – Are you ready to order?
Listen to the dialogues and complete the following orders.
12
Describing Past TimePresent PerfectWe use the Present Perfect tense to talk about: • events that happened at some time in the past (undefined)
– I have eaten Chinese food.– I have been to Hong Kong three times.– I have stayed at the Grand Hyatt before.
• situations which began in the past and which are still continuing
– He has worked with us for more than three years now…– He has worked with us since early 2009.
13
Describing Past TimePast SimpleWe use the Past Simple to describe events at a particular time in the past. • We finished lunch service at 2pm.• We served the coffee after the dessert.• He left just after you, I think.• In the end, we hired a top French chef.
timework in Berlin
2001
now
futurehas worked in Berlin since 2001(present perfect)
worked in Tokyo (past simple)
time
work in Tokyo
1990
now
14
Describing Past TimePresent Perfect or Past Simple?Now write out the sentences or questions in full using the Present Perfect or Past Simple.
1. (they/arrive) two weeks ago. _______________________________________
2. In January, we (employ) three new housekeepers. ___________________________
3. I (not see) Samantha since February. ______________________________________
4. The guests (be) tired after their long journey. _________________________________
5. Last year, prices (go up) by five percent. ____________________________________
6. Our current chef (work) here for over a year. _________________________________
7. We (decide) to buy it when we saw it. ____________________________________
8. As you can see, we (finish) serving. ______________________________
15
Listening – in the kitchenListen to the dialogue. Match the staff to their duties.
f
d
b
a
c
e
16
ListeningListen again and complete the missing words.
mainprepares
handle dishesbakes
sharpenduties
clean
17
Food and Beverage CycleIn small groups, match the job titles with the correct F&B Stage
Purchasing
Receiving
Storing & IssuingPreparing
Selling
Head chefStoremanWine waiterReceiving officerCommis chefHead waiterPurchasing OfficerChef de PartieBus boySous chefWaiter/waitress
18
SummaryToday we have• Discussed reservations• Described opening, closing time and service periods• Talked about dates• Described a range of foods • Listened and distinguished food orders• Made polite requests and offers• Used a/an/the/some as necessary• Described the roles/duties involved in the Food & Beverage Cycle
Visit LC next week…..