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KuwaitCentral Agency for information technology

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CAIT PROJECTSE-GOVERNMENT

Egov Portal KIN Call Center CERT G2G

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Challenge is to increase the number of government e-services Interactive Transactions

887

Information Services

260

Comprehensive electronic services electronic payment interactive

services

1147

The total number of portal services

e-Gov Portal

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Monitoring and Control Center Government Agencies Security devices

A sophisticated mechanism network connecting 56 government entity currently

• Government information exchange around the clock, fast speeds and high levels of security and confidentiality.

• The availability of infrastructure for the development of e-government services, running applications such as the integrated system and financial systems of all government agencies concerned.

• Saving the cost of running hardware and services networks linking government agencies

Kuwait information Network

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Work according to international standards

Provide high reliability of the devices and services center

Work 24/7The discovery of a proactive crashes

Instantaneous control of each appliance

Network Operation Center

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KGCC – Kuwait Government Call Center – ( 164 )

• KGCC delivers customer service and help to citizens, residents and visitors of Kuwait.

• KGCC is a 24-hour facility that serves all users of the e-Government electronic services. (e.gov.kw)

• KGCC delivers a wealth of integrated, state of the art services in accordance with the highest, world class criteria.

• Multi-channel communication services, phone calls e-mail, electronic chatting

• A sophisticated IVR system that automatically detects calls and transfer them to available agent. Both Arabic and English are supported.

• A complaint management system that handles call until the case is closed.

National Center for Computer Emergency

• The provision of IT infrastructure to deal with the risks related to information security, intrusion and cyber crime.

• Includes the rehabilitation of Emergency Response Computer.

• Establish a capability to quickly and effectively coordinate communication among experts during security emergencies in order to prevent future incidents.

• Build an awareness of security issues across the Internet community in the state of Kuwait.

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CERT

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National Project for electronic correspondence

Morasalat Online

• The exchange of documents and correspondence electronically between government agencies (G2G) with high levels of confidentiality and privacy.

• Achieving the integration between the governmental authorities in order to accelerate the work execution.

• Improve the competency of governmental performance.

• Facilitation and simplification of governmental procedures in order to offer a better service to all the categories of the society.

• Creation of a new generation of national staff capable of dealing with this type of technology.

G2G

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Thank Youwww.e.gov.kw