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Conflict in the Workplace• Is common with any business

– between employees– between management and employees– between an employee and a group– between groups– between companies

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Conflict in the Workplace• May be caused by numerous situations,

including:– different values and beliefs of employees– different views– poor communication– different goals– personal style difference– results dependent on other employees or

departments– inconsistent managing styles– misuse of power

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Conflict in the Workplace• Can be resolved through prevention and

management techniques– identify and confront the underlying problems– be honest with management– clarify communication– remain calm– stress cooperation; not competition– keep an open mind

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Question• What is important when managing conflict

as a leader?

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Conflict Management as a Leader

• Is important for a cooperative environment– remain impartial and listen to all sides– resolve conflict quickly– compromise in an effort to address all

concerns fairly

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Question• What is important when managing conflict

as a team member?

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Conflict Management as a Team Member

• Is necessary in a professional environment– try to understand differing points of view– strive to maintain a positive working

environment, even during conflict– encourage management to resolve conflict

quickly and fairly

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Question• What questions should you ask when

making an ethical decision?

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Ethical Decision Making• Involves the study and examination of

moral and social responsibilities in relation to business practices– questions to help recognize if an action is

ethical• Is it legal?• Is it right?• Is it beneficial?• Could it be publicly known?• Could other employees, managers and family

members respect the decision?

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Ethical Decision Making• Someone has offered you a stolen recipe

for a product your competition is making. Should you take it?

• One of your new candy bars was marketed to increase energy, but you discover none of the ingredients added provide an energy boost. Although your customers will never know, should you continue to market the candy as an energy bar?