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International SOSWhat’s in it for you?

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Speakers

JOHN SMITHTitle

JOHN SMITHTitle

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INSERT PHOTO

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Why are we all here today?

• International SOS membership: what’s in it for you

• Services available to you

• Pre-travel

• During travel or assignment

• In an emergency

• Q&A - learn more about how our membership can

assist you

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Managing your travel risks

EVENT RESPONSE Post-incident

IncidentPre-incident

RISKMANAGEMENT Post-incident

IncidentPre-incident

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Global infrastructureA network that works for you

• 11,000 employees

• 1,200 doctors

• 200 security specialists

• 27 assistance centres

• 46 clinics

• 79,000+ providers

• 4.9 million cases/year

• 10 dedicated air ambulances

• 99+ languages supported

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Helping you manage travel risks

Pre-departure Travel/Assignment Emergency

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Prepare before you leave

• Are you going to a high risk destination?

• Are you going to a remote area?

• Do you speak the local language?

• Are you aware of local customs and laws?

• Are you currently taking medication or have a health issue?

• Are there any medical or security issues you should be aware of?

• Any special considerations for female travellers?

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Prepare before you leave

MEDIUM

VARIABLE

HIGH

EXTREME

LOWIndicate:

• Standard of localmedical care

• Risk of serious infectiousdiseases

Medical risk can vary within country

• Major cities may have lower risk

• Remote areas may have higher risk

Take precautions: The higher the risk, the more precautions you should take before and during your trip.

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Prepare before you leave

www.internationalsos.com

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Prepare before you leave

Sign up for:

• Medical Alerts

• Security Alerts

• Alerts specific to your travel itinerary

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Prepare before you leave

?Disease

outbreaks

Extremeweather

Road and rail infrastructure

problems

Airlines strikes and other

industrial action

Heightened security at

check points

Terrorism threats

Problems or limitations of

medical infrastructure

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Prepare before you leave

• Always carry your International SOS card in your wallet.

• You can call us reverse charges, if necessary.

• Add International SOS to your mobile phone contact list along with your membership number.

Call us anytime, anywhere at any of our Assistance Centres around the world

Save our assistance centre number to your mobile now:

Sydney +61 2 9372 2468 | Singapore +65 6338 7800

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Prepare before you leave

Download now: app.internationalsos.com

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Prepare before you leave

Have the International SOS card in my wallet

Program an assistance centre number into my mobile phone

Download the assistance app

Visit the International SOS portal review country/city information

Review vaccinations required

Sign up for email alerts

Call an assistance centre for a travel brief

Your pre-departure checklist:

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Staying safe and healthy

hotel referral

directions

doctor referral

lost wallet

travel-related infections

threats

toothache

can i drink the water?

flu

lost walletcoups

civil unrest

routine issuesextreme weather

can i use the local taxis?

typhoid fever

diarrhoeaair quality rural isolation

language and cultural barriers

vehicle accidents

airline delays

common travel problems

immigration & visas

medical illness

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Monitor your condition and give advice

Handle all logistics

Evacuate you to a centre of medical excellence

Evacuate you to a safe area

Help with your family

Keep you informed every step of the way

Organise repatriation of mortal remains

Coordinate payment of medical fees when approved

If the unthinkable happens

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International SOS will:

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Top 4 tips to get back home safely, every time

1.CARD

Have your International SOS

membership card on you

2.APP

Download the assistance app

3.PORTAL

Visit the International SOS portal

4.CALL

Call an Assistance Centre

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Real life example

Travel to difficult region made easier with pre-trip assistance

Sarah, a Brisbane based lawyer, needed

assistance to planher first trip to

Papua New Guinea

Logged into the International SOS members’ portal

In country guide to health and safety issues

Clear guidance as a female traveller

Two months prior received vaccinations

Pre-travel briefing from assistance centre

Advice on hotels, drivers and local logistics

In country usage of membership app for BlackBerry

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Real life example

Due to fly home to London the following day, Michael as understandably in panic. He called the AssistanceCentre for help.

As an international banker, Michael travelledfrequently. While in Moscow on a 3-day business trip,his money and passport got stolen.

STOLEN PASSPORT AND WALLET

International SOS contacted Michael’s company and they faxed a copy of his passport from his employee files. Additionally, the company authorised

us to wire Michael 12,000 roubles ($400 AUD) in emergency funds

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Real life example

EAR INFECTION

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Max, a Sales Manager, had a

severe ear infection during a Sales

Conference in Jakarta

Max was referred to our clinic in Cipete, wherehe was reviewed by a doctor and prescribedmedication.

Max was in a lot of pain and developed a fever

The doctor also advised that Max wouldn’t beable to fly home until he got better as he wasunable to equalise the pressure in his inner ear.

International SOS helped Max rearrange hisflights and postpone his stay until he was fullyrecovered and fit to fly again.

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Real life example

International SOS provides access to superior health providers and logistics services that saved Darryl’s life

Darryl has a stroke while on business

trip to Moscow

Jane, his wife callsInternational SOSassistance centre

for help

Darryl found unconscious by colleagues

Experiences seizure on way to ER in Moscow

Incorrect diagnosis and inadequate medical care

Darryl flown to London under supervised care

Wife and children flown from Sydney to be with him

Undergoes three critical surgeries in London

Repatriated via air ambulance to Sydney

Full recovery made

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THANK YOU

YOUR EMAIL ADDRESS

24/7 ASSISTANCE CENTRE

Sydney +61 2 9372 2468

Singapore +65 6338 7800

internationalsos.com

No matter how small your concern may feel, when in doubt, call International SOS.