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प्रवि�ण को�ल्हेको�र्य को�री� अभि�र्य�ता�

GPR च्र्य� मा�ध्र्यमा�ता�न जलसं�पदा� वि���गा�चे परी��ता न

महा�रा�ष्ट्र शा�सनजलसं�पदा� वि���गा

०४/०१/२०१४, माटा� न�भि&को, HoW-eJEE-2nd Batch

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प्र&�संन म्हेणज को�र्य?

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सस्था�त्मक राचन�मधी�ल सक्षम अधिधीक�ऱ्यां�म�र्फ� त ल�क सहाभा�गा�त�न स�र्व�जनिनक स�धीन स�म�ग्री�च� निनयांत्रण र्व व्यर्वस्था�पन करुन सम�ज निर्वक�स�च� क�यां� कराण्यां�स�ठी* स्वि,र्वक�राल�ल� यांत्रण�

प्र&�संन म्हेणज को�र्य?

UNDP defines Governance as Legality (र्व-धीत�):- the rules of the

political system to solve conflicts between actors and adopt decision

Legitimacy (क�यांदे�शा�रा):- proper functioning of institutions and their acceptance by the public

Participation (ल�कसहाभा�गा):- used to invoke the efficacy of government and the achievement of consensus by democratic means

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सं�प्र&�संन म्हेणज को�र्य?

Good Governance

AccountableEffective

Responsive

Equitable

Efficient

Participatory

Less Governance is good governance…

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शा�सन�च� प्रम�ख त�न कत�व्य�- क�यांदे�/निनयांम/धी�राण र्व अमलबज�र्वण�. प्रशा�सन�र्वरा निनयांत्रण. आर्वश्यांक स�र्व�

ICT म�ळे� ख�जगा� क्ष�त्र�च्यां� स�र्व� प�रानिर्वण्यां�मध्यां� आम�ल�ग्री परा�र्वत�न. शा�सक7यां स�र्व� न�गारिराक�न� म�र्फक देरा�मध्यां� त्यां�च्यां� नजिजकच्यां� ठिठीक�ण� उपलब्ध करुन

दे�ण्यां�स�ठी* ई-प्रशा�सन प्रकल्प यां�म�ळे� प्रशा�सन�र्वरा�ल क�म�च� त�ण कम� हा�ऊन क�यां�क्षम, प�रादेशा�क आणिण प्रभा�र्व�

क�यां�प्रण�ल� झा�ल्यां�न� न�गारा�क�न� च�गाल्यां� प्रत�च� स�र्व�

सं�&�संन आभिण ई-प्र&�संन

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आपल्र्य� वि���गा�चे� संध्र्य�चे� को�र्य पध्दाता�

चे*को�न� चे�को ? आपल� को�र्य क्षमाता�?

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आपल्र्य�ल� को�र्य क्षमा कोरीण्र्य�सं�ठी....

अको�र्य क्षमा को�र्य पध्दाता� माध्र्य सं�धा�रीण�

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को�र्य कोरी��?... सं�धा�रीण�...

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Real Time Flood Forecasting एक�त्मित्मक जल आरा�खडा� ई-जलस�र्व� प्रकल्प व्हिFहानिडाओ कHन्र्फरान्स यांत्रण� Vision 2020

जलसं�पदा� वि���गा�च्र्य� प्रमा�ख सं�धा�रीण�

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ORGANIZATION CULTURE

Jungle

No defined Territory

Overlapping Areas

Disputes & Clash

Zoo

Defined Territory

No Overlaps

No Co-ordination

Circus

Co-ordinated mixed territory

Managed Overlaps

Need Good Manager

Private Organizatio

n

Government

Organization

Ideal Organizatio

n

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A theory of Human Motivation (1943)

मा1स्ल�-मा�न�� प्ररीणचे� सिसंध्दा��ता आत्मनिर्वष्क�रा (Self Actualization)

(,र्वत: च� र्व जगा�च� सक�रा�त्मक ओळेख)प्रनितष्टा� आणिण आदेरा (Esteem Needs)

( आपल्यां�ल� ,र्वत: बद्दल र्व दुसऱ्यां�न�आपल्यां�बद्दल)

सहार्व�स र्व प्र�म (Belongingness & Love)

(क� टुं�ब, धिमत्र, सस्था�, धीम�, पथ)

स�राणिक्षतत� (Safety)

(घरा, न�करा�, प-स�)

शा�रिरारिराक गाराज� (Physiological Needs)

(अन्न, प�ण�, ऑक्स�जन, झा�प इ.)

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From• Fat, complacent organization

From• Bureaucracy

From• Extremely tight culture

From• Officer Centric

From• We know everything

From• Mistrust, fear

From• Hierarchical Organisation

From• Confrontation

From• Procedure, Rule Driven

From• Local Standards

From• Conservative, Inflexible

PARADIGM SHIFT

To• Slender, Alert organization

To• Openness

To

• Ability to change, move and adapt

To• Citizen Centric

To• Learning Organisation

To• Trust, Confidence

To• Team Work based organisation

To• Co-ordination

To

• Consultation, participation driven

To• International Standards

To• Innovative & flexible

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FORCES ACTING ON US

• Informed Citizen

• Socio-Political Environment

• Technological Improvements

• Competition

Hierarchy Outdated Rules

Communication

Resources Limitations

Engineer

External Forces

Internal Forces

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PROCESS OF CHANGE

• Re-freezing

Implementation of Change

• Changing

Development and Initiation of Change

• Ur-freezing

Realization of Need for Change

• External• Internal

Forces

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ABOUT GPR WORKSHOP

ठिदे. 7~11 Oct 2013 देराम्यां�न प�ण� यां�थ� NISG च्यां� सहा�य्यां�न� निर्वशा�ष क�यां�शा�ळे� आयां�जिजत

दे�शा�त�ल जलक्ष�त्र�त�ल हा� पनिहाल�च प्रयां�गा

१३ क�यां�पध्देत� यां�स�ठी* निनर्वडाण्यां�त आल्यां�.

४० निनर्वडाक अणिभायांत्यां�च्यां� म�ध्यांम�त�न As Is & To Be क�यां�पध्देत निनणि\त कराण्यां�च� ध्यां�यां

Periodical Activity

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GPR TOPICS

1) Land Acquisition2) Rehabilitation3) Estimate Preparation and Draft Tender Papers4) Contract Management5) Maintenance of Water Resources Projects6) Water Release Schedule, Recovery of Water Charges

7) Mechanical Organization

8) Electrical Organization

9) Design Process

10) Hydro Power Projects

11) Portal of MWRD

12) GIS Integration through MRSAC

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BPR is fundamental rethinking & radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service and speed

-Michael Hammer and James Champy (1993)

WHAT IS BPR?

fundamental rethinkingradical redesignDramatic improvements

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BPR सकल्पन�च� शा�सक7यां क�यां�पध्देत�मध्यां� र्व�परा म्हाणज�च Government Process Re-engineering (GPR)

Re-engineered क�यां�पध्देत� ICT च्यां� सहा�य्यां�न� रा�बनिर्वण� GPR म्हाणज� सद्यस्थिस्थात�त�ल अक�यां�क्षम क�यां�पध्देत�च� सगाणक7कराण

न�हा�. GPR म्हाणज� downsizing – doing less with less न�हा� GPR म�र्फ� त सर्व� stakeholders यां�न� र्फ�यांदे�

WHAT IS GPR?

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Application of BPR concepts for radical improvements in Government processes is Government Process Re-engineering (GPR)

GPR does only mean automation of existing ineffective processes, rather it is redesigning processes.

GPR does not mean sophisticated computerization of obsolete processes GPR does not mean playing with organization structures, rather it takes in

to account the roles and responsibilities. GPR yields better results for stakeholders.

WHAT IS GPR?

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Problem Statement:- आपण सध्यां� २१ व्य� शातक�त प्रशा�सन च�लर्वत आहा�त परात� हा� प्रशा�सन १९ व्य� शातक�त निनम��ण क� ल� हा�त� ज्यां� २० व्य� शातक�पयांbत ठिठीक हा�त्यां�, पण आत� न�हा�...

Vision & Objective:- २१ व्य� शातक�त�ल जलसपदे� निर्वभा�गा�च� प्रशा�सन�च� परा�र्वत�न स�-

प्रशा�सन�मध्यां� कराण�

PROBLEM STATEMENT

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क�यां�प्रण�ल� स�टुंस�टुंcत, स�प�, क�यां�क्षम र्व जलदे हा�ऊन शा�सक7यां क�मक�ज सर्व�स�म�न्यां न�गारिराक�च्यां� निहात�च� हा�ण�रा

अन�र्वश्यांक निर्वलब टुं�ळेल� ज�ण�रा अधिधीक�रा�च� निर्वकd द्रीcकराण र्व बळेकटुंcकराण

उदे�: क�.अ. यां�च� अदे�जपत्रक मज�रा�च� अधिधीक�रा प�न्हा�-प�न्हा� म�निहात� भारा�यांच� आर्वश्यांकत� न�हा� निर्वनिहात क�ल�र्वधी�मध्यां� प्रकराण� निनक�ल� निनघण�रा रा�ज्यां�त�ल सर्व� प्र,त�र्व�मध्यां� सम�नत�. आर्वश्यांक ठिठीक�ण� System Generated Alerts

GPR चे ध्र्यर्य

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BENEFITS OF GPR TO STAKEHOLDERS

Citizens Businesses Public administration Accessibility Ease of use

Cost-effectiveness Empowers employees

Confidentiality Privacy

Resource rationalisation

Value for money

Reduced admin burden

Transparency Trustworthiness

Economic growth Productivity

Continuity & stability Easy to use

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Quality Initiatives > continuous improvement Six Sigma & TQM

GPR > radical redesign or transformation Big Bang approach

GPR Vs. Quality initiatives

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Problem Statement:- आपण सध्यां� २१ व्य� शातक�त प्रशा�सन च�लर्वत आहा�त परात� हा� प्रशा�सन १९ व्य� शातक�त निनम��ण क� ल� हा�त� ज्यां� २० व्य� शातक�पयांbत ठिठीक हा�त्यां�, पण आत� न�हा�...

Vision & Objective:- २१ व्य� शातक�त�ल जलसपदे� निर्वभा�गा�च� प्रशा�सन�च� परा�र्वत�न स�-

प्रशा�सन�मध्यां� कराण�

PROBLEM STATEMENT

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Approach to GPR

Problem Identification & Definition

Define Vision &

Objective of GPR

Process Study &

Documentation

Process Analysis

Process Re-engineering & Defining

To Be Processes

Process Implementat

ion & Validation

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APPROACH TO GPR IN MWRD

• Formation of Groups of domain experts• GPR Workshop• Identification of top 10 Processes• Collection of Reference documents• Process Mapping • Validation by Stakeholders

AS IS Process

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Process Mapping is the process of documenting various aspects of Government processes with the intention of developing a correct understanding of how things happen “actually”.

The flow of process, including its actors is mapped and resources utilization is calculated at each activity.

As Is Mapping and To Be Mapping are two important Steps.

PROCESS MAPPING

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1) •Phase / which process group the current process belongs to (name of Process)

2) • Standards / Policies and Templates (Acts, Rules, Manuals, GR etc)

3) •Players involved in the Process (CE, SE, EE etc)

4) •Actual Process Flow (Movement)

PROCESS MAPPING INCLUDES-

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SAMPLE AS IS MAP

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What constitutes process analysis? Measuring process efficiency – Value Adding/ Non-Value

Adding activities (VA & NVA) > Eliminate NVA Identifying process complexity – Data Entry Points (DEPs) /

Hand off Points (HOPs) etc > Single Data Entry through ICT & Minimum Hands off.

Hands On Time (HOT) vs. Turn Around Time (TAT) analysis > Minimize both through ICT.

PROCESS ANALYSIS

Transformation

• Eliminate • Simplify• Automate• Base on Trust• Integrate• Join Up• Legislate

Transforming Process• Multiple Channels• 24x7• Access• Common Service Centres• Mobile • Self-Service• Licensed Intermediaries

Transforming Channels

• Enterprise Architecture• Standards• Unified Databases• Unified Networks• SOA• Portals

Using Technology• Training• Change Management • CRM skills• Consultation• Empowerment• Education• Awareness

Transforming People

TRANSFORMATION OF PROCESS

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PROCESSES SELECTED

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CURRENT STATUS

1. As Is mapping of all groups is completed (60 sub-processes)2. Validation of As Is process Maps of following groups is

completed-1. Land Acquisition2. Mechanical Organization3. Training

3. Analysis and To Be mapping of above group is under process.

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DEDICATED WEBSITE

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ACTION PLAN

As Is Mapping by Group• Completed

Validation of As Is Maps of rest 7 Groups• June-2014

Process Analysis & To Be Maps• July 2014

Validation of To Be Maps• Aug 2014

Approval of MWRD• Sept 2014Implementation through eJalseva V2

• Dec-2014

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सं�को तास्थळा�चे GPR

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सं�को तास्थळा�चे GPR

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Groups for GPR GPR Process Maps See all maps at: www.PRAVINKOLHE.com/GPR/gpr.html

GPR IN WRD

THANK YOUThis presentations is available at www.pravinkolhe.com Er. Pravin Kolhe, email: pravinkolhe82@gmail.com, Mob: +91-8806-999-777