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TRANSCRIPT
Retired Service Plan (pre 2012) – Charging Document
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1. DIGITAL PHONE SERVICE - RETIRED SERVICE PLANS AND CHARGING
1.1 CHARGES
Unless we expressly say otherwise, charges for outgoing calls using Digital Phone Service are
based on one-minute intervals over the Chargeable Calling Time and are rounded to the
nearest cent. Charges for part of a one-minute interval will be rounded up to the next one-
minute interval.
1.2 PRICING OPTIONS
Service Plans may, in addition to discounts and bonuses, impose Plan Fees that contain a
component of prepaid or included calls (or events) as a usage credit. These credits, discounts
and bonuses cannot be accumulated beyond the month in which they are accrued. The value
of these credits, discounts and bonuses cannot be transferred between customers or an
individual customer’s accounts, or redeemed for cash, even at account closure.
Where offered on a monthly invoicing period basis, credits, discounts and bonuses are pro-
rated according to the portion of the invoicing period over which the service was active, or the
Service Plan applied, as appropriate.
Some call and event types, including international voice calls; calls to special numbers
(including but not limited to un-timed calls which are not local calls); calls to premium
numbers (e.g. 1-900), where available; operator assisted calls; calls to Directory Assistance;
and surcharges for the use of certain features are always ineligible for discounts and inclusion
in prepaid calls or included calls unless we expressly say otherwise.
1.2.1 Service Plan Options
Where you have chosen to apply a Service Plan Option (‘Plan Option’) to your Service Plan
we will charge you a recurring Plan Option Fee each month. The Plan Option Fee is in
addition to any other fees that apply to your Service Plan and is applied in advance.
The Plan Option Fee is pro-rated according to the portion of the invoicing period over which
the Plan Option was active. Charging ceases at midnight of the day that you request we
deactivate the Plan Option from your Service Plan.
The available Plan Options and the relevant monthly fee are set out in the Pricing Tables to
this Service Description.
You may request the activation or deactivation of a Plan Option only once per invoicing
period. Where you make such a request more than 3 times in any 12 months period (as
measured from the date we first activate, connect or install your service) we will apply an
administration charge as follows:
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Table - Plan Option Change Fee
Requests (in any 12 month
period)
Charge (per request)
Inclusive of GST
1 – 3 Free
4 - 6 $5.00
7- 12 $15.00
1.3 FEATURE CHARGES (VALUE-ADDED SERVICES)
Access to various features is dependent upon the type of service and the feasibility of
providing the feature. You will be charged an access charge per monthly invoicing period for
each value-added service (“Feature Charge”) activated for your service. The relevant charge
is applied in advance and is outlined in the table below.
The relevant Feature Charge is pro-rated according to the portion of the invoicing period over
which the Feature was active. Charging begins on the day that we complete all necessary
steps to activate the Feature, and ceases at midnight on the day we complete all necessary
steps to terminate the Feature for your service.
Table – Feature Charges (all Service Plans)
Feature Feature Charge
Inclusive of GST
3-Way Voice Conferencing Nil per month
(standard call charges apply for each call
joined to the conference)
Call Filtering Nil per month
Call Forwarding Nil per month
(standard call charges apply to the diversion
of incoming calls to another number, as if
you had made a separate call from your
service)
Call Waiting Nil per month
Caller ID $3.00 per month
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Feature Feature Charge
Inclusive of GST
‘Hunt Me’ Nil per month
(standard call charges apply to the diversion
of incoming calls if the call is answered by
another number, as if you had made a
separate call from your service)
Simultaneous Ring Nil per month
(standard call charges apply to the diversion
of incoming calls if the call is answered by
another number, as if you had made a
separate call from your service)
Voicemail Nil per month
1.4 UNLIMITED CALLING
Where you choose a pricing option that provides Unlimited Calling you may be eligible for
discount pricing on local calls, national long distance calls, and/or international long distance
calls (to specified eligible destinations).
Unlimited Calling discounts are only available once Unlimited Calling is activated for your
service. There may be a delay in transferring, connecting or registering your service to ACN.
We are not responsible for any delay.
Unlimited Calling discounts do NOT apply to calls to special numbers (including but not
limited to un-timed calls which are not local calls), calls to global or satellite services, or
operator-assisted calls.
1.4.1.1 Restrictions on Unlimited Calling
We aim to provide a quality service and competitive offer to all our customers and ensure that
no customers are disadvantaged by the behaviour of others. Our offer and your use of
Unlimited Calling applies only to ordinary personal and home use of the service in Australia
and is subject to the conditions as set out below:
a) Where we determine, in our sole, reasonable discretion, that your use is does not
constitute ordinary personal and home we may, at our discretion, choose to apply
standard call rates to the excessive calls or minutes of use (as applicable) or refuse you
access to the offer. If we refuse you access to the offer we will then charge you our
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standard rates for all call or minutes of calling which otherwise would have been eligible
for the offer.
b) We supply the Service for the purpose of you making and receiving for your own
personal use. We will consider your use to be unreasonable if you:
i) make or receive calls on our network other than for your personal use;
ii) wholesale usage (including transit, refile or aggregate domestic or international
traffic) on our network; or
iii) use the service in connection with a device that switches or re-routes calls to and from
our network or the network of any Supplier;
without first obtaining our written consent. We may give or withhold our consent, or
make consent subject to conditions, in our discretion.
We will also consider your use of the service does not constitute ordinary personal and
home use if you set up switch devices which may potentially allow a line to be kept open
limiting the ability of other customers to access our network.
Without limiting our rights under the General Terms or our rights under this Service
Description, where we consider your use of the offer does not constitute ordinary
personal and home use then we may suspend or cancel your service, in each case
immediately and without notice to you.
Please note that our right to suspend or cancel the service without notice to you under this
clause over-rides any requirement we may have to give you notice in other parts of this
SFOA.
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1.4.1.2 Unlimited ACN-2-ACN Video Calling
Where you choose a Service Plan which offers Unlimited ACN-2-ACN Video Calling you
will be eligible for discount pricing on video calls from your service to other active ACN
Digital Phone Service customers with Australia (and certain overseas destinations, see 1.4.1.4
below). For video call to be eligible for Unlimited Calling the service to which the call is
terminated must be active with ACN at the time of the call. We are not responsible for any
delay in transferring or registering these services to ACN. You are not responsible for
identifying other active ACN Digital Phone Service customers. Such identification is handled
by our facilities and systems
Where we determine, in our sole, reasonable discretion, that your use of the service does not
constitute ordinary personal and home use, as stated above, we may choose to apply standard
call rates to the excessive calls or refuse you access to the offer. If we refuse you access to the
offer we will then charge you our standard rates (as per your Service Plan) for all minutes of
use which otherwise would have been eligible for the offer.
1.4.1.3 Unlimited Local and National Long Distance Calling
Where you choose a Service Plan which offers Unlimited Local and National Calling you will
be eligible for discount pricing on local and national long distance calls from your service.
Where we determine, in our sole, reasonable discretion, that your use of the service does not
constitute ordinary personal and home use, as stated above, we may choose to apply standard
call rates to the excessive calls or refuse you access to the offer. If we refuse you access to the
offer we will then charge you our standard rates (as per your Service Plan) for all minutes of
use which otherwise would have been eligible for the offer
1.4.1.4 Unlimited ACN-2-ACN International Calling
Where you choose a Service Plan which offers ACN-2-ACN International Calling you will be
eligible for discount pricing on direct-dial international long distance voice and video calls
originated from your Digital Phone Service to other ACN Digital Phone Service customers in
the following countries:
• Austria
• Canada
• Denmark
• Finland
• France
• Germany
• Republic of Ireland
• Italy
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• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Puerto Rico
• Spain
• Sweden
• Switzerland
• United Kingdom; and
• United States.
For an international long distance call to be eligible the Digital Phone Service to which the
call is terminated must be active with ACN at the time of the call. We are not responsible for
any delay in transferring, connecting or registering these services to ACN.
Unlimited Calling discounts do NOT apply to calls to standard home and business phones,
calls to special numbers, calls to cellular mobile services (including some fixed network
services which are treated as mobile termination) and global or satellite services.
1.5 SERVICE CHARGES
1.5.1 Connection Charges
Where we agree to connect a new Digital Phone Service the following connection charges
apply:
Connection Type Charge
Inclusive of GST
Each service connection $29.00
These charges also apply where you have requested the relocation of an existing service.
1.5.2 Number Usage Fee
We may charge you a recurring fee each month for the right to use your phone number for
each of your Digital Phone Services. The Number Usage Fee is applied according to the
service type and the relevant Service Plan, and is applied in advance.
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The Number Usage Fee is pro-rated according to the portion of the invoicing period over
which the service was active. Service charging ceases at midnight of the day that we
terminate the physical service.
Applicable Number Usage Fees for Digital Phone Services are set out in the Pricing Tables to
this Service Description.
1.5.2.1 Service Plan Fees
Where you have chosen a Service Plan that attracts a Service Plan Fee (‘Plan Fee’) we will
charge you a recurring fee each month for access to certain pricing features of that Service
Plan. The Plan Fee is in addition to the feature and usage charges that apply to your Service
Plan and is applied in advance.
The Plan Fee is pro-rated according to the portion of the invoicing period over which the
Service Plan was active and is applied irrespective of your usage of the service during the
invoicing period.
The Plan Fee begins on the day that we complete all necessary steps to activate the service, or
from midnight on the day a Service Plan change is effected.
The Plan Fee ceases at midnight on the day that we complete all necessary steps to terminate
the physical service, or at midnight on the day a Service Plan change is effected.
Service Plans which attract a Plan Fee (and the relevant charge) are outlined in the Pricing
Tables to this Service Description.
Plan Fees may include a usage credit component (“Pre-Paid and Included Calls”, see 1.5.2.2
below) in arrears.
1.5.2.2 Prepaid and Included Calls
Plan Fees may include a call credit component (“Included Calls”) applied in arrears.
The maximum value of the call credit included in the Plan Fee for each Service Plan is
outlined in the Pricing Tables.
Call credits do not accrue in any invoicing period where the Plan Fee is waived or reduced.
The value of Included Calls is pro-rated according to the portion of the invoicing period over
which the Service Plan is applied. Included Calls include only specific call and event types as
follows:
• ACN-2-ACN video calls
• Local calls
• National long distance calls
• National Call Diversion
• ACN-2-ACN international long distance calls.
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All other call and event types are excluded. Recurring charges for value-added services are
also excluded.
Call credits not used in a monthly invoicing period are forfeited.
1.6 CALL CHARGES
1.6.1 Call Types
1.6.1.1 Standard Call Types
ACN-2-ACN Video Call - a call from a Digital Phone Service within Australia to another
ACN Digital Phone Service within Australia with a Certified Device capable of receiving
video calls.
ACN-2-ACN International Call - a call from a Digital Phone Service within Australia to
another ACN Digital Phone Service overseas with a Certified Device capable of receiving
voice and/or video calls.
You are not responsible for identifying other active ACN customers. Such identification is
handled by our facilities and systems.
There may be a delay in transferring, connecting or activating your service, or another
customer’s service to ACN. We are not responsible for any delay.
ACN-2-ACN calls do NOT apply to local calls, national long distance calls, calls to mobiles,
calls to special numbers (e.g. 1-300, 1-800), call diversions, voicemail deposits, voicemail
retrievals, international long distance calls or calls to global or satellite services.
Local Call – a call generally defined as a call where:
i) the calling party and the called party are both located in the same Charging Zone; or
ii) the standard Charging Zone in which the calling party is located is adjacent to the
standard Charging Zone in which the called party is located; or
iii) the Charging Zone in which the calling party is located has designated local call access
to the Charging Zone in which the called party is located.
Please note that some local calls are excluded, e.g. operator assisted local calls.
Calls to 13 and 1300 numbers, while un-timed calls, are NOT local calls.
National Long Distance Call - a call from a Digital Phone Service within Australia to an
Access Line elsewhere in Australia that is not a local call.
International Long Distance Call - a call from a Digital Phone Service within Australia to
a called number outside Australia.
Calls to Mobiles - a call from a Digital Phone Service within Australia to an Australian
mobile phone number.
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Calls to Special Services - are calls to services such as 13, 1300, 114(0-3), 1800, 18500,
18555, Operator Services, and Directory Assistance (1223). For technical reasons, calls made
to some ‘13’ numbers in regional areas will not always be terminated by the 13 Supplier at the
desired answering point. However, the call will be answered by the company to whom the
‘13’ number has been assigned in a capital city of Australia. We are not responsible for the
particular routing of calls to ‘13’ numbers.
Diverted Calls - are incoming calls you have diverted to another phone (or to a messaging
service such as Voicemail, in which case these calls are classified as Voicemail Deposit
calls). There are some restrictions on diverting calls, e.g. you cannot divert calls to numbers
which cannot be terminated using the Service.
Calls to Retrieve Voicemail - are calls to your voice mailbox to process your messages.
1.6.2 Operator Assisted Calls
It is also possible to make certain calls to an operator. You are not able to access certain
operator services offered by other Suppliers.
Operator Assistance – is available 24 hours a day, every day of the year and may be sought
in the following ways:
(ii) for national directory assistance, by dialling “1223’; or
(iii) for international directory assistance, by dialling ‘1225’.
A charge applies for accessing the operator.
1.6.3 Operator Connected Calls
An operator connected call, including local, national and international calls, cannot be
accessed by using the Service.
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1.6.4 Restrictions on Collect Calls
International and National Long Distance Calls, Calls to Mobiles and Local Calls made by
reversing the charges (calling ‘collect’) cannot be terminated using the Service, nor can a
collect call be made using the Service.
1.6.5 Unsupported Numbers
The Service cannot be used:
(i) for some data and fax services (including to make international fax calls using the
prefixes 0015 or 0019); or
(ii) to call information services such as premium number services (including, for
example, calls to 1901 or 1902 prefix numbers; or
(iii) to call a satellite phone connected to the Singtel Optus MobileSat service; or
(iv) to call Global and Satellite services including mobile satellite terminals located within
the beam coverage of the Inmarsat satellites; Iridium or Globalstar Global Mobile
Satellite System services with Australia or overseas; or Thuraya satellite wireless
phones located within the Thuraya Regional Mobile Satellite System’s network
footprint.
1.7 CALL CHARGING
We do not charge for calls to Instant Balance Announcement (‘*88’) or for calls to the
Emergency Services operator (“000”).
1.7.1 Local and National Long Distance Calls
All local and national long distance calls, unless specified otherwise, incur the charges based
on the Service Plan and the duration and the origin and destination of the call.
Charging commences at the time a connection is established and stops when a call is
terminated. Each call includes the charge per increment multiplied by the duration of the call
(rounded to the nearest charging increment and cent). The charge rates for each call type and
time period are listed in the Pricing Tables to this Service Description.
For the purposes of determining the time at which a call is placed, the time used is the local
time in the state (and Australian time zone) to which the local exchange’s Charging Zone has
been allocated. This will not necessarily be the local time at the place at which your service is
located.
The total call is charged in the time category current when the call is established.
Local and national long distance calls are charged in increments of one minute (or part
thereof).
1.7.2 Calls to Mobiles
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All calls to mobiles, unless specified otherwise, incur the charges based on the Service Plan
and the duration of the call.
Charging commences at the time a connection is established and stops when a call is
terminated. Each call includes the charge per increment multiplied by the duration of the call
(rounded to the nearest charging increment and cent). The charge rates for each call type and
time period are listed in the Pricing Tables to this Service Description.
Calls to mobiles are charged in increments of one minute (or part thereof).
1.7.2.1 International Calls
All international call charging commences at the time a connection is established and stops
when a call is terminated. Each call includes the charge per one-minute increment or part
thereof (Table 1) multiplied by the duration of the call and rounded to the nearest cent.
Mobile Termination Surcharge
Calls to cellular wireless services (including some fixed network services which are treated as
mobile termination) to those destinations marked with an asterisk (*) will incur a 20¢ per
minute (inclusive of GST) surcharge in addition to the standard rate. The Mobile Termination
Surcharge is charged in one-minute increments and rounded to the nearest cent.
Table 1 International Call Charge Rates
Call Destination (*Mobile Termination Surcharge applies)
$ per minute (Inclusive of GST)
Afghanistan, Islamic Republic of 0.69 Albania, Republic of 0.49 Algeria, People’s Democratic Republic of 0.39 American Samoa, Territory of 0.69 Andorra*, Principality of 0.29 Angola, Republic of 0.39 Anguilla 0.39 Antarctica 2.99 Antigua & Barbuda 0.39 Argentina* (Argentine Republic) 0.07 Armenia*, Republic of 0.29 Aruba 0.47 Ascension Island 1.29 Austria*, Republic of 0.19 Azerbaijan, Republic of 0.45 Bahamas, Commonwealth of the 0.19 Bahrain, Kingdom of 0.39 Bangladesh*, People’s Republic of 0.19 Barbados 0.39 Belarus, Republic of 0.69 Belgium, Kingdom of 0.29
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Call Destination (*Mobile Termination Surcharge applies)
$ per minute (Inclusive of GST)
Belize 0.68 Benin, Republic of 0.89 Bermuda 0.27 Bhutan, Kingdom of 0.46 Bolivia, The Plurinational State of 0.39 Bonaire, Country of 0.39 Bosnia & Herzegovina* 0.39 Botswana, Republic of 0.38 Brazil*, Federative Republic of 0.14 Brunei Darussalam, Negara 0.14 Bulgaria*, Republic of 0.54 Burkina Faso 0.53 Burundi, Republic of 0.39 Cambodia, Kingdom of 0.49 Cameroon, Republic of 0.56 Canada 0.05 Cape Verde, Republic of 0.71 Cayman Islands 0.29 Central African Republic 0.99 Chad, Republic of 0.59 Chile*, Republic of 0.19 China, People’s Republic of 0.05 Columbia, Republic of 0.29 Comoros, Union of the 2.70 Congo, Democratic Republic of the 0.99 Congo, Republic of the 0.79 Cook Islands 1.39 Costa Rica, Republic of 0.19 Cote d’Ivoire, Republic of 0.89 Croatia*, Republic of 0.17 Cuba, Republic of 1.99 Curaçao, Country of 0.39 Cyprus*, Republic of 0.19 Cyprus (Turkish Cypriot administered area) 0.28 Czech Republic* 0.16 Denmark*, Kingdom of 0.16 Diego Garcia (British Indian Ocean Territory) 1.87 Djibouti, Republic of 0.99 Dominica, Commonwealth of 0.39 Dominican Republic 0.29 East Timor (Democratic Republic of Timor-Leste) 1.59 Ecuador, Republic of 0.41 Egypt*, Arab Republic of 0.29 El Salvador, Republic of 0.39 Equatorial Guinea, Republic of 0.76 Eritrea, State of 0.69 Estonia, Republic of 0.69 Ethiopia, Federal Democratic Republic of 0.79 Falkland Islands (Islas Malvinas) 1.29
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Call Destination (*Mobile Termination Surcharge applies)
$ per minute (Inclusive of GST)
Faroe Islands 0.29 Fiji Islands*, Republic of the 0.59 Finland*, Republic of 0.19 France* (French Republic) 0.09 French Guiana (Department of Guiana) 0.59 French Polynesia, Territory of 0.49 Gabon (Gabonese Republic) 0.61 Gambia, Republic of The 0.97 Georgia 0.38 Germany*, Federal Republic of 0.09 Ghana, Republic of 0.39 Gibraltar 0.15 Greece* (Hellenic Republic) 0.09 Greenland 1.05 Grenada 0.52 Guadeloupe, Department of 0.69 Guam, Territory of 0.09 Guantanamo Bay, US Naval Base at 1.99 Guatemala, Republic of 0.38 Guinea, Republic of 0.89 Guinea-Bissau, Republic of 1.76 Guyana, Co-operative Republic of 0.69 Haiti, Republic of 0.77 Honduras, Republic of 0.69 Hong Kong Special Administrative Region (PRC) 0.05 Hungary*, Republic of 0.19 Iceland*, Republic of 0.09 India*, Republic of 0.09 Indonesia*, Republic of 0.19 Iran*, Islamic Republic of 0.28 Iraq, Republic of 0.99 Ireland*, Republic of 0.05 Israel*, State of 0.07 Italy* (Italian Republic) 0.07 Jamaica 0.46 Japan* 0.09 Jordan*, Hashemite Kingdom of 0.29 Kazakhstan, Republic of 0.29 Kenya*, Republic of 0.49 Kiribati, Republic of 1.25 Korea, Democratic People’s Republic of (Choson) 1.29 Korea*, Republic of (Han’guk) 0.07 Kuwait, State of 0.49 Kyrgyzstan (Kyrgyz Republic) 0.39 Laos (Lao People’s Democratic Republic) 0.29 Latvia, Republic of 0.29 Lebanon* (Lebanese Republic) 0.38 Lesotho, Kingdom of 0.67 Liberia, Republic of 0.98
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Call Destination (*Mobile Termination Surcharge applies)
$ per minute (Inclusive of GST)
Libya (Great Socialist People’s Libyan Arab Jamahiriya) 0.79 Liechtenstein*, Principality of 0.61 Lithuania, Republic of 0.42 Luxembourg*, Grand Duchy of 0.07 Macau Special Administrative Region (PRC) 0.28 Macedonia*, The Former Yugoslav Republic of 0.39 Madagascar, Republic of 0.69 Malawi, Republic of 0.48 Malaysia* 0.05 Maldives, Republic of 0.59 Mali, Republic of 0.99 Malta*, Republic of 0.39 Mariana Islands, Commonwealth of the Northern 0.69 Marshall Islands, Republic of 0.69 Martinique, Department of 0.39 Mauritania, Islamic Republic of 0.59 Mauritius, Republic of 0.49 Mayotte, Departmental Collectivity of 0.82 Mexico (United Mexican States) 0.29 Micronesia, Federated States of 0.59 Moldova, Republic of 0.49 Monaco*, Principality of 0.45 Mongolia 0.29 Montenegro*, Republic of 0.51 Montserrat 0.49 Morocco*, Kingdom of 0.49 Mozambique, Republic of 0.38 Myanmar, Union of 0.79 Namibia, Republic of 0.39 Nauru, Republic of 2.23 Nepal, Federal Democratic Republic of 0.59 Netherlands*, Kingdom of the 0.09 New Caledonia, Territory of 0.84 New Zealand 0.18 New Zealand Mobile 0.58 Nicaragua, Republic of 0.49 Niger, Republic of 0.56 Nigeria*, Federal Republic of 0.49 Niue 1.58 Norfolk Island, Territory of 1.99 Norway*, Kingdom of 0.25 Oman, Sultanate of 0.57 Pakistan*, Islamic Republic of 0.39 Palau, Republic of 1.59 Palestinian Autonomous Areas* 0.56 Panama, Republic of 0.29 Papua New Guinea, Independent State of 1.59 Paraguay, Republic of 0.34 Peru, Republic of 0.49
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Call Destination (*Mobile Termination Surcharge applies)
$ per minute (Inclusive of GST)
Philippines*, Republic of the 0.30 Poland, Republic of 0.19 Portugal* (Portuguese Republic) 0.29 Puerto Rico, Commonwealth of 0.07 Qatar, State of 0.69 Reunion, Department of 0.39 Romania* 0.29 Russian Federation* 0.19 Rwanda, Republic of 0.47 Saba, Special Municipality of 0.39 Samoa, Independent State of 0.69 San Marino, Republic of 0.21 Sao Tome & Principe, Democratic Republic of 2.59 Saudi Arabia*, Kingdom of 0.45 Senegal, Republic of 0.65 Serbia*, Republic of 0.29 Seychelles, Republic of 0.49 Sierra Leone, Republic of 0.96 Singapore*, Republic of 0.05 Sint Martin, Country of 0.39 Slovak Republic* 0.14 Slovenia*, Republic of 0.43 Solomon Islands* 2.29 Somalia, Republic of 1.29 South Africa*, Republic of 0.14 Spain*, Kingdom of 0.15 Sri Lanka*, Democratic Socialist Republic of 0.39 St Barthélemy, Collectivity of 0.69 St Eustatius, Special Municipality of 0.39 St Helena 1.94 St Kitts & Nevis, Federation of 0.62 St Lucia 0.49 St Martin, Collectivity of 0.69 St Pierre & Miquelon, Territorial Collectivity of 0.52 St Vincent & the Grenadines 0.39 Sudan, Republic of the 0.49 Suriname, Republic of 0.65 Swaziland, Kingdom of 0.29 Sweden*, Kingdom of 0.09 Switzerland* (Swiss Confederation) 0.27 Syria (Syrian Arab Republic) 0.39 Taiwan* (Republic of China) 0.04 Tajikistan, Republic of 0.29 Tanzania, United Republic of 0.49 Thailand, Kingdom of 0.05 Togo (Togolese Republic) 1.16 Tokelau 1.77 Tonga, Kingdom of 0.99 Trinidad & Tobago, Republic of 0.37
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Call Destination (*Mobile Termination Surcharge applies)
$ per minute (Inclusive of GST)
Tunisia (Tunisian Republic) 0.79 Turkey*, Republic of 0.29 Turkmenistan 0.57 Turks & Caicos Islands 0.29 Tuvalu 1.49 Uganda, Republic of 0.49 Ukraine 0.29 United Arab Emirates* 0.49 United Kingdom 0.05 United Kingdom Mobile 0.45 United States of America 0.05 United States of America - Alaska 0.22 Uruguay, Oriental Republic of 0.29 Uzbekistan, Republic of 0.29 Vanuatu, Republic of 1.29 Vatican City*, State of the 0.07 Venezuela*, Bolivarian Republic of 0.16 Vietnam*, Socialist Republic of 0.49 Virgin Islands, British 0.15 Virgin Islands, United States 0.15 Wallis & Futuna Islands, Territory of the 1.69 Yemen, Republic of 0.49 Zambia, Republic of 0.29 Zimbabwe*, Republic of 0.15
1.7.3 Calls to 13, 1300 numbers
Calls to 13 and 1300 numbers are charged at a fixed call charge per call regardless of the
duration of the call. The charge rates for calls to 13 and 1300 numbers are listed in the Pricing
Tables to this Service Description.
1.7.4 Calls to 1800 numbers
Calls to 1800 numbers are free from your Digital Phone Service.
1.7.5 Operator Assisted Calls
Calls to the Operator where available are charged at a fixed call charge per call regardless of
the duration of the call. The charge rates for calls to the Operator are listed in the Pricing
Tables to this Service Description.
1.7.6 Unsuccessful Calls
We will not charge you for calls that are not successfully connected to a called number
(including a number to which a called number diverts), including where:
• the called number is busy, disconnected or out of order,
• the called number cannot be accessed using the Service, or
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• there are network or other service failures that have caused temporary interruptions to the
Service.
1.8 MINIMUM SERVICE TERM
The Service Plan you choose is subject to a minimum service term. You must connect to the
Service Plan for the minimum term, as shown in the table below. Where you do not maintain
your service for the minimum service term or you request a Service Plan change during the
minimum service term period, you agree to pay the relevant Early Termination Fee (see 1.9
below).
Service Plan Minimum Service Term
Where you connect on a month-to-month
offer
No minimum term
Where a reduced connection fee is offered
with connection to the plan, all Available
Service Plans
12 months from Commencement Date
Where equipment is offered with
connection to the plan, all Available Service
Plans
12 months from supply of equipment
(“Goods”)
1.9 EARLY TERMINATION CHARGE
Where your Digital Phone Service is subject to a minimum service term and is cancelled,
either by us or by you, or you request a Service Plan Change within your minimum service
term, an Early Termination Charge will apply (in addition to any usage charges incurred up to
and including the date of cancellation). The Early Termination Charge applicable is calculated
by multiplying the Early Termination Unit Charge by the remaining months of your minimum
service term. For purposes of calculation of the Early Termination Change part months will
be rounded up to a full month. The Early Termination Unit Charge for each relevant Service
Plan is outlined in the Pricing Tables to this Service Description.
1.10 ADMINISTRATION
Change Service Plan - You may be eligible to change to another pricing plan depending on
the eligibility requirements of the pricing plan that you want to change to and subject to our
normal credit checking procedures. You will need to refer to the terms of the pricing plan
you are moving to for this information.
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We may charge you a fee if you move from one Service Plan to another before the end of
your minimum term. The amount of the fee will depend on various factors, including the
terms of your current pricing plan, your call spend under your current pricing plan and the
terms of the new pricing plan you are moving to. You should call our Customer Contact
Centre for further information on the fee that may apply in your case.
If you change your Service Plan to a new Service Plan at any time, or renew your agreement
and choose a new Service Plan we will apply the charges set out in your new Service Plan
from the date of effect of the change. The dare of effect of a change will be advised to you at
the time you request a change (and agree to any fees associated with that change.)
Temporary Suspension - you may request your service be temporarily suspended. We may
charge a fee for temporarily suspending the service. The maximum suspension period is 6
months unless we agree to extend the suspension. If you wish to extend the suspension period
for longer than 6 months, you must contact us before the end of the 6 month period or we may
reactivate or cancel your service (at our discretion).
Please note: Where your service is subject to a minimum monthly commitment (as defined by
a monthly Plan Fee or minimum monthly spend requirement, or both) that minimum
commitment will continue to apply for the duration of the suspension, unless we agree
otherwise.
Change of Call Diversion Conditions - you may change your call diversion conditions at
any time either via your handset, online via MyAccount or alternatively by calling our
Customer Contact Centre. We will not charge you a fee for changing call diversion
conditions.
Change Phone Number - you may have your Digital Phone Service phone number changed
upon request. Except in legitimate cases of unwelcome calls (where you have reported the
matter to the relevant law enforcement agency) a change of phone number will incur a once-
off administration charge.
1.10.1 Administration Charges
Charge Description Charge
(Inclusive of GST)
Service Plan Change (where
your service is NOT subject to a
minimum service term)
$5.50 per change*
(waived where, after the change, the service is
associated to a Service Plan with a higher Plan
Fee or higher minimum spend requirement)
Service Plan Change (where
your service is subject to
$5.50 per change* in addition to the applicable
Early Termination Charge
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Charge Description Charge
(Inclusive of GST)
minimum service term) (we will defer the application of the Early
Termination Charge where, after the change, the
service is associated to an available Service Plan
with a higher Plan Fee or higher minimum spend
requirement. Please note that following the
change, the applicable Early Termination Charge
is that which was applicable to the Service Plan to
which your service was subscribed upon
commencement of the minimum service term.)
Change of address (relocation) $29.00
Change of phone number $55.00
Change of ownership $35.00 (charged to the new account holder)
* Note: only one change per invoicing period is permitted.
1.10.2 Service Restoration Charges
If we have cause to terminate the provision of Services to you and subsequently agree to
resume the service to you, we may charge a service restoration fee of $59.00.
1.11 PRICING TABLES
1.11.1 Video Phone Starter Package
This pre-paid pricing package was available to new and existing ACN non-business
customers between March 01, 2010 and January 31, 2012.
Credit Expiry Periods
Service Credit Validity Period 30 days
Account Expiry Period 60 days
Call Credit Expiry Period None, subject to application of Account
Expiry Period
Minimum Service Term none
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Charge Description Charge (per one-minute increment unless
otherwise specified)
Inclusive of GST
Initial Charge $349.00 upfront
Included purchase of an IRIS 3000 video
phone, delivery of the video phone within
Australia and initial Service Fee
Service Fee (Minimum Service
Credit)
$24.95 per month via automatic recharge on
your Account Anniversary Date each month
unless cancelled prior
Pre-Paid Included Calls Unlimited^ credit for ACN-2-ACN video
calls, international ACN-2-ACN calls, local
calls and national long distance calls
Included Features CallerID
ACN-2-ACN video calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Local calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
National long distance calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Calls to Australian mobiles* 25¢
Calls to 13, 1300 numbers* 30¢ per call
Calls to 1800 numbers* 0¢
International ACN-2-ACN calls Unlimited^ while Minimum Service Credit
is valid, otherwise 25¢*
International calls The charges for International calls are those
specified in Table 1
Calls to national directory assistance 50¢ per call
Calls to international directory
assistance
$2.20 per call
^Unlimited local, national ACN-2-ACN video calls and international calls applies
only to ordinary personal and home use of the service in Australia.
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*Deducted from available Call Credit (including Bonus Call Credit while valid).
Minimum balance equal to one-minute charge is required to make a call.
1.11.2 12 Month Value Package
This pre-paid pricing package was available to new and existing ACN non-business
customers between March 01, 2010 and 31 January, 2012.
Credit Expiry Periods
Service Credit Validity Period 30 days
Account Expiry Period 60 days
Call Credit Expiry Period None, subject to application of Account
Expiry Period
Bonus Call Credit Expiry Period 30 days from Commencement
Minimum Service Term 12 months
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Charge Description Charge (per one-minute increment unless
otherwise specified)
Inclusive of GST
Initial Charge $304.55 upfront
Included purchase of an IRIS 3000 video
phone, delivery of the video phone within
Australia, initial Service Fee plus $25
Bonus Call Credit
Service Fee (Minimum Service
Credit)
$24.95 per month via automatic recharge on
your Account Anniversary Date each month
unless cancelled prior
Pre-Paid Included Calls Unlimited^ credit for ACN-2-ACN video
calls, international ACN-2-ACN calls, local
calls and national long distance calls
Included Features CallerID
ACN-2-ACN video calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Local calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
National long distance calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Calls to Australian mobiles* 25¢
Calls to 13, 1300 numbers* 30¢ per call
Calls to 1800 numbers* 0¢
International ACN-2-ACN calls Unlimited^ while Minimum Service Credit
is valid, otherwise 25¢*
International calls* The charges for International calls are those
specified in Table 1
Calls to national directory
assistance*
50¢ per call
Calls to international directory
assistance*
$2.20 per call
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^Unlimited local, national ACN-2-ACN video calls and international calls applies
only to ordinary personal and home use of the service in Australia.
*Deducted from available Call Credit (including Bonus Call Credit while valid).
Minimum balance equal to one-minute charge is required to make a call.
1.12 PREVIOUSLY AVAILABLE PRICING PACKAGES
1.12.1 Month-to-Month Package
This pre-paid pricing package was available to new and existing ACN non-business
customers who purchased an IRIS 3000 video phone ($308.90 inclusive of GST and delivery)
between October 30, 2009 and February 28, 2010.
Credit Expiry Periods
Service Credit Validity Period 30 days
Account Expiry Period 60 days
Call Credit Expiry Period None, subject to application of Account
Expiry Period
Bonus Call Credit Expiry Period 30 days from Commencement
Minimum Service Term none
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Charge Description Charge (per one-minute increment unless
otherwise specified)
Inclusive of GST
Initial Charge $338.85 upfront
Included purchase of an IRIS 3000 video
phone, delivery of the video phone within
Australia, initial Service Fee plus $10.00
Bonus Call Credit
Service Fee (Minimum Service
Credit)
$29.95 per month via automatic recharge on
your Account Anniversary Date each month
unless cancelled prior
Pre-Paid Included Calls Unlimited^ credit for ACN-2-ACN video
calls, international ACN-2-ACN calls, local
calls and national long distance calls
Included Features CallerID
ACN-2-ACN video calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Local calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
National long distance calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Calls to Australian mobiles* 25¢
Calls to 13, 1300 numbers* 30¢ per call
Calls to 1800 numbers* 0¢
International ACN-2-ACN video
calls
Unlimited^ while Minimum Service Credit
is valid, otherwise 25¢*
International calls* The charges for International calls are those
specified in Table 1
Calls to national directory
assistance*
50¢ per call
Calls to international directory
assistance*
$2.20 per call
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^Unlimited local, national ACN-2-ACN video calls and international calls applies
only to ordinary personal and home use of the service in Australia.
*Deducted from available Call Credit (including Bonus Call Credit while valid).
Minimum balance equal to one-minute charge is required to make a call.
1.12.2 12 Month Package
This pre-paid pricing package was available to new and existing ACN non-business
customers who purchased an IRIS 3000 video phone ($308.90 inclusive of GST and delivery)
between October 30, 2009 and February 28, 2010.
Credit Expiry Periods
Service Credit Validity Period 30 days
Account Expiry Period 60 days
Call Credit Expiry Period None, subject to application of Account
Expiry Period
Bonus Call Credit Expiry Period 30 days from Commencement
Minimum Service Term 12 months
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Charge Description Charge (per one-minute increment unless
otherwise specified)
Inclusive of GST
Initial Charge $331.85 upfront
Included purchase of an IRIS 3000 video
phone, delivery of the video phone within
Australia, initial Service Fee plus $10.00
Bonus Call Credit
Service Fee $22.95 per month (“Minimum Service
Credit”) via automatic recharge on your
Account Anniversary Date each month
unless cancelled prior
Pre-Paid Included Calls Unlimited^ credit for ACN-2-ACN video
calls, international ACN-2-ACN calls, local
calls and national long distance calls
Included Features CallerID
ACN-2-ACN video calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Local calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
National long distance calls Unlimited^ while Minimum Service Credit
is valid, otherwise 10¢*
Calls to Australian mobiles* 25¢
Calls to 13, 1300 numbers* 30¢ per call
Calls to 1800 numbers* 0¢
International ACN-2-ACN video
calls
Unlimited^ while Minimum Service Credit
is valid, otherwise 25¢*
International calls* The charges for International calls are those
specified in Table 1
Calls to national directory
assistance*
50¢ per call
Calls to international directory
assistance*
$2.20 per call
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^Unlimited local, national ACN-2-ACN video calls and international calls applies
only to ordinary personal and home use of the service in Australia.
*Deducted from available Call Credit (including Bonus Call Credit while valid).
Minimum balance equal to one-minute charge is required to make a call.
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2. FIXED LINE - RETIRED SERVICE PLANS AND CHARGING
2.1 SERVICE PLANS
2.1.1 MyCircle Home
Where you have chosen a MyCircle Home pricing option and maintain Full Service (you
acquire and continue to acquire Local Access Resale from us, and preselect us and maintain
that preselection choice for your preselectable long distance calling) you may be eligible for
discount pricing on local calls, national long distance calls, fixed-to-mobile calls and/or
international long distance calls (to specified eligible destinations) from your service to other
active ACN fixed line and mobile customers, including ACN business customers (‘ACN-2-
ACN Calling’).
ACN-2-ACN Calling discounts are only available once both Local Access Resale (via
transfer or new connection) and long distance preselection have been activated for your
service. There may be a delay in transferring, connecting or preselecting your service to ACN.
We are not responsible for any delay.
You are not responsible for identifying other active ACN customers. Such identification is
handled by our facilities and systems.
Where we are notified by any one of our Network Providers that we are no longer your
carriage service provider of choice (i.e. you no longer acquire Full Service by transferring
your Local Access service to another carriage service provider, and/or preselect another
carriage service provider’s long distance service) we will immediately deactivate the ACN-2-
ACN Calling discount features of your Service Plan.
ACN-2-ACN Calling discounts do NOT apply to local calls where those calls are carried on a
network other than that of the Local Exchange Carrier, calls to special numbers (including but
not limited to un-timed calls which are not local calls), calls to global or satellite services, or
operator assisted calls.
2.1.1.1 ACN-2-ACN Calling Reasonable Use
We aim to provide a quality service and competitive offer to all our customers and ensure that
no customers are disadvantaged by the behaviour of others. Our offer and your use of ACN-2-
ACN Calling is subject to ACN’s ACN-2-ACN Calling Reasonable Use Policies (RUP) as set
out below:
a) Where we identify that your use is excessive, as defined in clauses 0, 1.4.1.3
and 2.1.1.4 below, we may, at our discretion, choose to apply standard call rates
to the excess calls or minutes of use (as applicable) or refuse you access to the
offer. If we refuse you access to the offer we will then charge you our standard
rates (as per your Service Plan) for all call or minutes of calling which
otherwise would have been eligible for the offer.
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b) We supply the Service for the purpose of you making and receiving for your
own personal use. We will consider your use to be unreasonable if you:
i) make or receive calls on our network other than for your personal use;
ii) wholesale usage (including transit, refile or aggregate domestic or
international traffic) on our network; or
iii) use the service in connection with a device that switches or re-routes
calls to and from our network or the network of any Supplier;
without first obtaining our written consent. We may give or withhold our
consent, or make consent subject to conditions, in our discretion.
We will also consider your use of the service to be unreasonable if you set up
switch devices which may potentially allow a line to be kept open limiting the
ability of other customers to access our network.
Without limiting our rights under the General Terms or our rights under this
Service Description, where we consider your use of the offer to be unreasonable
then we may suspend or cancel your service, in each case immediately and
without notice to you.
Please note that our right to suspend or cancel the service without notice to you under this
RUP over-rides any requirement we may have to give you notice in other parts of this SFOA.
2.1.1.2 ACN-2-ACN Local Calling
Where you choose a MyCircle Home Plan which offers ACN-2-ACN Local Calling you will
be eligible for discount pricing on local calls from your service to other active ACN
customers who maintain Full Service, including ACN business customers.
ACN will consider your use of ACN-2-ACN Local Calling to be unreasonable if your local
calls exceed 1000 calls in any month.
Where we identify that your use exceeds the reasonable usage, as stated above, we may
choose to apply standard call rates to the excess calls or refuse you access to the offer. If we
refuse you access to the offer we will then charge you our standard rates (as per your Service
Plan) for all calls which otherwise would have been eligible for the offer.
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2.1.1.3 ACN-2-ACN National Calling
Where you choose a MyCircle Home Plan which offers ACN-2-ACN National Calling you
will be eligible for discount pricing on national long distance calls from your service to other
active ACN customers who maintain Full Service, including ACN business customers.
ACN will consider your use of ACN-2-ACN National Calling to be unreasonable if your
accrued minutes of ACN-2-ACN national long distance exceed 3000 minutes in any month.
When we identify that your use exceeds the reasonable usage, as stated above, we may choose
to apply standard call rates to the excess calls or refuse you access to the offer. If we refuse
you access to the offer we will then charge you our standard rates (as per your Service Plan)
for all minutes of calling which otherwise would have been eligible for the offer.
2.1.1.4 ACN-2-ACN Home to Mobile Calling
Where you choose a MyCircle Home Plan which offers ACN-2-ACN Home to Mobile
Calling you will be eligible for discount pricing on fixed to mobile calls from your Fixed
Wire service to active ACN GSM Mobile services, regardless of the Service Plan to which the
GSM service to which the call is terminated is subscribed.
ACN-2-ACN Home to Mobile Calling is an offer whereby the first five minutes of certain
eligible fixed-to-mobile calls are free and you will only pay for the minutes of duration
beyond the first five minutes. For a fixed-to-mobile call to be eligible for ACN-2-ACN
Calling discounts the GSM Mobile service to which the call is terminated must be active with
ACN at the time of the call. There may be a delay in transferring, connecting or activating a
service. We are not responsible for any delay.
ACN will consider your use of this offer to be excessive if your accrued minutes of free
calling under this offer exceeds 1000 minutes in any monthly invoicing period.
Where we identify that your use is excessive, as stated above, we may, at our discretion,
choose to apply standard call rates to the excess minutes of use or refuse you access to the
offer. If we refuse you access to the offer we will then charge you our standard rates (as per
your Service Plan) for all minutes of calling which otherwise would have been eligible for the
offer.
2.1.1.5 ACN-2-ACN Calling to New Zealand
Where you choose a MyCircle Home Plan which offers ACN-2-ACN Calling to New Zealand
you will be eligible for discount pricing on direct-dial Trans-Tasman international long
distance calls originated from your Fixed Line service to other ACN customers in New
Zealand. For an international long distance call to be eligible for ACN-2-ACN Calling
discounts the New Zealand toll (long distance) service to which the call is terminated must be
active with ACN at the time of the call. We are not responsible for any delay in transferring,
preselecting or registering these services to ACN.
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ACN-2-ACN Calling to New Zealand provides discounted calling to a maximum of sixty (60)
minutes of duration per call. Standard rates apply to all minutes of duration thereafter. An
aggregate maximum of two hundred (200) minutes of ACN-2-ACN Calling to New Zealand
per service, per monthly invoicing cycle applies. All minutes of duration beyond the
maximum aggregate allowance are charged at standard rates. The aggregate maximum
duration will be calculated pro rata where the invoicing period is less than one full month
2.1.2 MyCircle Home Plans
2.1.2.1 MyCircle Home Plan
You can choose the MyCircle Home Plan (formerly the ACN-2-ACN Friends Plan) if you are
a non-commercial customer (i.e. Residential) and your Access Line is a Residential Public
Switched Telephone Service (‘PSTS’).
This Service Plan does not offer time-of-day or distance based discounts or weekend or
holiday calling discounts.
Where you choose and maintain Full Service (you acquire and continue to acquire Local
Access Resale from us, and preselect us and maintain that preselection choice for your
preselectable long distance calling) you are automatically eligible for the ACN-2-ACN Local
Calling and ACN-2-ACN National Calling offers.
2.1.2.2 MyCircle Home Plus Plan
You can choose the MyCircle Home Plus Plan if you are a non-commercial customer (i.e.
Residential) and your Access Line is a Residential Public Switched Telephone Service
(’PSTS’).
This Service Plan does not offer time-of-day or distance based discounts or weekend or
holiday calling discounts
Where you choose and maintain Full Service (you acquire and continue to acquire Local
Access Resale from us, and preselect us and maintain that preselection choice for your
preselectable long distance calling) you are automatically eligible for the ACN-2-ACN Local
Calling, ACN-2-ACN National Calling, ACN-2-ACN Home-to-Mobile Calling and ACN-2-
ACN Calling to New Zealand offers.
2.1.2.3 MyCircle Home 59 Plan
You can choose the MyCircle Home 59 Plan if you are a non-commercial customer (i.e.
Residential) and your Access Line is a Residential Public Switched Telephone Service
(’PSTS’).
This Service Plan attracts a monthly Plan Fee and does not offer time-of-day or distance
based discounts or weekend or holiday calling discounts.
Where you choose and maintain Full Service (you acquire and continue to acquire Local
Access Resale from us, and preselect us and maintain that preselection choice for your
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preselectable long distance calling) you are automatically eligible for the ACN-2-ACN
National Calling offer.
You may request a change to your service plan at any time however you agree that where you
choose to move your service to or from the MyCircle Home 59 Plan, we will process your
request so that the change is effected from midnight of the last day of the current invoice
period for your account to which your service is associated for billing purposes.
2.1.2.4 MyCircle Home 79 Plan
You can choose the MyCircle Home 79 Plan if you are a non-commercial customer (i.e.
Residential) and your Access Line is a Residential Public Switched Telephone Service
(’PSTS’).
This Service Plan attracts a monthly Plan Fee and does not offer time-of-day or distance
based discounts or weekend or holiday calling discounts.
Where you choose and maintain Full Service (you acquire and continue to acquire Local
Access Resale from us, and preselect us and maintain that preselection choice for your
preselectable long distance calling) you are automatically eligible for ACN-2-ACN National
Calling discounts.
You may request a change to your service plan at any time however you agree that where you
choose to move your service to or from the MyCircle Home 79 Plan, we will process your
request so that the change is effected from midnight of the last day of the current invoice
period for your account to which your service is associated for billing purposes..
2.1.2.5 MyCircle Home 89 Plan
You can choose the MyCircle Home 89 Plan if you are a non-commercial customer (i.e.
Residential) and your Access Line is a Residential Public Switched Telephone Service
(’PSTS’).
This Service Plan attracts a monthly Plan Fee and does not offer time-of-day or distance
based discounts or weekend or holiday calling discounts.
Where you choose and maintain Full Service (you acquire and continue to acquire Local
Access Resale from us, and preselect us and maintain that preselection choice for your
preselectable long distance calling) you are automatically eligible for ACN-2-ACN National
Calling discounts.
You may request a change to your service plan at any time however you agree that where you
choose to move your service to or from the MyCircle Home 89 Plan, we will process your
request so that the change is effected from midnight of the last day of the current invoice
period for your account to which your service is associated for billing purposes.
2.1.2.6 MyCircle Home 99 Plan
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You can choose the MyCircle Home 99 Plan if you are a non-commercial customer (i.e.
Residential) and your Access Line is a Residential Public Switched Telephone Service
(’PSTS’).
This Service Plan attracts a monthly Plan Fee and does not offer time-of-day or distance
based discounts or weekend or holiday calling discounts.
Where you choose and maintain Full Service (you acquire and continue to acquire Local
Access Resale from us, and preselect us and maintain that preselection choice for your
preselectable long distance calling) you are automatically eligible for ACN-2-ACN National
Calling and ACN-2-ACN International Calling discounts.
You may request a change to your service plan at any time however you agree that where you
choose to move your service to or from the MyCircle Home 99 Plan, we will process your
request so that the change is effected from midnight of the last day of the current invoice
period for your account to which your service is associated for billing purposes.
2.1.3 ACN Value Plan
You can choose the Value Plan if you are a non-commercial customer (i.e. Residential) and
your Access Line is a Residential Public Switched Telephone Service (’PSTS’).
Note: ACN-2-ACN Calling discounts are NOT available on the ACN Value Plan.
2.1.4 World 30 Plan
You can choose the World 30 Plan if you are a non-commercial customer (i.e. Residential)
and your Access Line is a Residential Public Switched Telephone Service (’PSTS’).
This Service Plan attracts a monthly Plan Fee and does not offer time-of-day or distance
based discounts or weekend or holiday calling discounts.
Note: ACN-2-ACN Calling discounts are NOT available on the World 30 Plan.
2.1.5 Business Premier Plan
You can choose the Business Premier Plan if you are a commercial customer (i.e. Sole
Trader, Company or Partnership) and your Access Line is a Business PSTS (BusinessLine,
Business Exchange Line, Faxstream or Centel services).
This Service Plan does not offer time-of-day or distance based discounts or weekend or
holiday calling discounts.
Note: ACN-2-ACN Calling discounts are NOT available on the Business Premier
Plan.
2.2 FIXED LINE CHARGING
We may, at our discretion, waive or reduce any charges.
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Points to note in relation to charging for Fixed Line are:
• Fixed charge calls are charged a flat charge specified for the call type.
• Timed calls are charged in the time increments specified for the call type (rounded up
to the next increment and cent) for the chargeable calling time.
• You will not be charged for unsuccessful calls (e.g. a call unanswered because the
called number is busy).
• Call charges, except fixed call charges, include an initial “call connection fee” charge
according to the call type and are dependent on the Service Plan to which your
service is subscribed, unless specified otherwise.
• Operator services typically include a surcharge on the call charge.
• There is no charge for calls to the Emergency Services numbers.
2.3 RECURRING CHARGES
2.3.1 Service Plan Fees
Where you have chosen a Service Plan that attracts a Service Plan Fee (‘Plan Fee’) we will
charge you a recurring fee each month for access to certain pricing features of that Service
Plan. The Plan Fee is in addition to the network access, feature and usage charges that apply
to your Service Plan and is applied in advance.
The Plan Fee is pro-rated according to the portion of the invoicing period over which the
Service Plan was active and is applied irrespective of your usage of the service during the
invoicing period.
The Plan Fee begins on the day that the network provider completes all necessary steps to
activate the service, or from midnight on the day a Service Plan change is effected.
The Plan Fee ceases at midnight on the day the network provider completes all necessary
steps to terminate the physical service, or at midnight on the day a Service Plan change is
effected.
Service Plans which attract a Plan Fee (and the relevant charge) are outlined in the following
table:
Service Plan Plan Fee
Inclusive of GST
MyCircle Home 59 $59.00 per month
MyCircle Home 79 $79.00 per month
MyCircle Home 89 $89.00 per month
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MyCircle Home 99 $99.00 per month
World 30 $5.00 per month
2.3.2 Plan Fee Included Calls
Plan Fees may include a usage credit component (“Included Calls”) applied in arrears.
2.3.2.1 MyCircle Home Plans
The following table outlines the maximum value of usage credit included in the Plan Fee for
the each of the relevant service plans:
Service Plan Value of Included Calls per month
Inclusive of GST
MyCircle Home 59 $59.00
MyCircle Home 79 $99.00
MyCircle Home 89 $120.00
MyCircle Home 99 $150.00
Usage credits do not accrue in any invoicing period where the Plan Fee is waived or reduced.
Included calls include only specific call and event types as follows:
• Local calls (see clause 2.5.4 below);
• National long distance calls (see clause 2.6.2below); and
• Fixed-to-Mobile calls (see clause 2.6.2below)
All other call and event types are excluded. Charges for features and the usage of features are
also excluded.
Usage credits not used in a monthly invoicing period are forfeited.
2.3.2.2 World 30 Plan
The following table outlines the maximum value of usage credit included in the Plan Fee for
the World 30 Service Plan:
Service Plan Value of Included Calls per month
Inclusive of GST
World 30 $5.00
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Usage credits do not accrue in any invoicing period where the Plan Fee is waived or reduced.
Included calls include only specific call and event types as follows:
• International long distance calls (see clause 2.6.2below)
All other call and event types are excluded. Charges for features and the usage of features are
also excluded.
Usage credits not used in a monthly invoicing period are forfeited.
2.4 FIXED LINE SERVICE PLAN OPTIONS
Where you have chosen to apply a Service Plan Option (‘Plan Option’) to your Service Plan
we will charge you a recurring Plan Option Fee each month. The Plan Option Fee is in
addition to any other fees that apply to your Service Plan and is applied in advance.
The Plan Option Fee is pro-rated according to the portion of the invoicing period over which
the Plan Option was active. Charging ceases at midnight of the day that you request we
deactivate the Plan Option from your Service Plan.
The available Plan Options and the relevant monthly fee are as follows:
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Service Plan Available Service Plan
Option
Plan Option Fee (per month)
Inclusive of GST
MyCircle Home
(formerly ACN-2-ACN
Friends Plan)
International Bonus Option $1.99
MyCircle Home Plus International Bonus Option $1.99
Value Plan International Bonus Option $1.99
Business Premier Plan International Bonus Option $1.99
Note: No Plan Option is available on the MyCircle Home 59, MyCircle Home 79,
MyCircle Home 79, MyCircle Home 99 and World 30 plans.
You may request the activation or deactivation of a Plan Option only once per invoicing
period. Where you make such a request more than 3 times in any 12 months period (as
measured from the date we first activate, connect or install your service) we will apply an
administration charge as follows:
Service Plan Option Requests (in any 12 month
period)
Charge (per request)
Inclusive of GST
International Bonus Option
1 – 3 Free
4 - 6 $5.00
7- 12 $15.00
2.5 FIXED LINE LAR CHARGING
2.5.1 Connection Charges
Where we agree to connect (or install) a new Fixed Line service the following connection
charges will apply:
Connection Type Charge
Inclusive of GST
Each in-place connection $59.00
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Connection Type Charge
Inclusive of GST
First new connection $299.00
Each extra connection connected at the
same time at the same premises in the same
way
$179.00
First connection that would be an in-place
connection except that our Supplier has to
attend your premises
$125.00
Each extra connection that would be an in-
place connection except that our Supplier
has to attend your premises, connected at
the same time, at the same premises in the
same way
$75.50
These charges also apply where you have requested the relocation of an existing service.
Other connection charges are the same as those listed in Part A of Telstra’s Customer Terms -
Basic Telephone Service or where the service is not a Basic Telephone Service, the relevant
Telstra Standard Form of Agreement.
2.5.2 Resale Access Fee
We will charge you a recurring fee each month for the right to use your Resale Access Line
for each of your Fixed Line services. The Resale Access Fee is applied according to the
service type and the relevant Service Plan, and is applied in advance.
The Resale Access Fee is pro-rated according to the portion of the invoicing period over
which the service was active. Service charging ceases at midnight of the day that our Network
Provider terminates the physical service.
The Resale Access Fees for Public Switched Telephone Services are as follows:
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Service Plan Resale Access Fee
Inclusive of GST
MyCircle Home
(formerly ACN-2-ACN Friends)
$29.95 per month
MyCircle Home Plus $38.95 per month
MyCircle Home 59 No charge
MyCircle Home 79 No charge
MyCircle Home 89 No charge
MyCircle Home 99 No charge
ACN Value $27.50 per month
World 30 $29.95 per month
Business Premier $37.95 per month
Monthly access or service fees for other service types are the same as those listed in the
relevant Telstra Standard Form or Agreement, or Telstra’s Customer Terms - Basic
Telephone Service, as applicable.
2.5.3 Feature Charges
Note: Access to various features is dependent upon the type of service and the feasibility of
providing the feature.
a) Basic Features (all Service Plans)
Feature Charge
Inclusive of GST
Call Waiting Nil per month
Call Forward Nil per month
(standard call charges apply to the diversion of
incoming calls to another number, as if you had
made a separate call from your service)
Call Return 35¢ per use plus standard call charge
Call Back Busy 35¢ per use plus standard call charge
3-Way Chat 55¢ per use plus standard call charges for each call
joined
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Feature Charge
Inclusive of GST
Calling Number Display $6.00 per month
Call Forward Selected Callers $2.20 per month
Call Forward Set The Time $3.30 per month
Call Control $3.30 per month
Delayed Hotline $3.30 per month
Abbreviated Dialling:
Basic charge, including first 8 numbers
Additional charge for 9 to 40 numbers
Additional charge for 9 to 60 numbers
$3.30 per month
$1.76 per month
$2.86 per month
Smart Ring $4.40 per month
Multiple Number $6.00 per month
Remote Access $2.20 per month
Call Barring (exchange configured):
First change per month
Additional changes per month
Nil
$5.00
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b) Business Features (Business Premier Service Plan only)
Feature Charge
Inclusive of GST
Duet - Phone and Fax Multiple number $6.00 per month
Business Links:
Connecting Business Links
Feature Charge for Business Links
3-Way Chat
$11.00
$7.50 per month
55¢ per successful use plus standard call charges for
each call joined
Line Hunt:
Connection/Set-up – Call Circulate
Connection/Set-up – Call Share
Feature Charge for Line Hunt
Changes to Line Hunt Group:
Adding or removing a number
Changing one or more numbers
Changing hunting order within group
Additional charge when relocating basic
service
$46.20
$46.20
$3.25 per month
$46.20
$46.20
$46.20
$46.20
Centel Plus Charges are the same as those set out in Part H of
Telstra’s Customer Terms for Basic Telephone
Services.
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2.5.4 Local Calls
Local calls are charged at a fixed call charge per call regardless of the duration of the
telephone call:
Service Plan Call Type Charge (per call)
Inclusive of GST
MyCircle Home
(formerly ACN-2-ACN
Friends)
Standard Local Calls 17.5¢
ACN-2-ACN Local Calls no charge*
MyCircle Home Plus Standard Local Calls 15¢
ACN-2-ACN Local Calls no charge*
MyCircle Home 59 All Local Calls 20¢
MyCircle Home 79 All Local Calls 20¢
MyCircle Home 89 All Local Calls 20¢
MyCircle Home 99 All Local Calls 20¢
ACN Value All Local Calls 19¢
World 30 All Local Calls 20¢
Business Premier All Local Calls 15¢
* Up to 1000 free ACN-2-ACN Local calls per month. (See ACN-2-ACN Calling
Plan Reasonable Use Policy at clause 1.4above.)
2.5.5 Calls to 13, 1300 numbers
Calls to 13 and 1300 numbers are charged at a fixed call charge of 28¢ (inclusive of GST) per
call regardless of the duration of the call.
2.5.6 Calls to 1800 numbers
Calls to 1800 numbers are free from your Fixed Line service.
2.5.7 Calls to 019 numbers
Calls to 019 numbers (Dial Internet Access services, Austpac) are charged at a fixed call
charge per call regardless of the duration of the telephone call:
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Service Plan Call Charge (per call)
Inclusive of GST
MyCircle Home
(formerly ACN-2-ACN Friends)
20¢
MyCircle Home Plus 20¢
MyCircle Home 59 22¢
MyCircle Home 79 22¢
MyCircle Home 89 22¢
MyCircle Home 99 22¢
ACN Value 20¢
World 30 20¢
Business Premier 22¢
2.5.8 Other charges
All other charges for LAR will be the same as those charges specified in the relevant section
of Telstra’s Customer Terms for Basic Telephone Service, or Telstra’s Standard Form of
Agreement (as applicable) as amended from time to time.
2.6 FIXED LINE LD CHARGING
2.6.1 Fixed Call Charges
Local calls – where carried on a network other than that of the Local Exchange Carrier, are
charged at the following rates:
Service Plan Local Calls (per call)
Inclusive of GST
MyCircle Home
(formerly ACN-2-ACN Friends)
17.5¢ for the first 5 minutes, 5¢ per minute thereafter
MyCircle Home Plus 15¢ for the first 5 minutes, 5¢ per minute thereafter
MyCircle Home 59 20¢ for the first 5 minutes, 5¢ per minute thereafter
MyCircle Home 79 20¢ for the first 5 minutes, 5¢ per minute thereafter
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Service Plan Local Calls (per call)
Inclusive of GST
MyCircle Home 89 20¢ for the first 5 minutes, 5¢ per minute thereafter
MyCircle Home 99 20¢ for the first 5 minutes, 5¢ per minute thereafter
ACN Value 19¢ for the first 5 minutes, 5¢ per minute thereafter
World 30 20¢ for the first 5 minutes, 5¢ per minute thereafter
Business Premier 15¢ for the first 5 minutes, 4¢ per minute thereafter
2.6.2 Timed Call Charges
The calculation of call charges for timed calls varies depending on the call type.
a) National long distance calls
All national long distance calls (‘national calls’), unless specified otherwise, incur the initial
charge and additional charges (see below) based on the Service Plan and the duration; the day
of the week; time of day; and the origin and destination of the call.
Charging commences at the time a connection is established and stops when a call is
terminated. Each call includes the initial charge (unless otherwise specified), plus the charge
per increment multiplied by the duration of the call (rounded to the nearest charging
increment and cent). The charge rates for each call type and time period are listed by Service
Plan below.
For the purposes of determining the time at which a call is placed, the time used is the local
time in the state (and Australian time zone) to which the local exchange’s Charging Zone has
been allocated. This will not necessarily be the local time at the place at which your service is
located.
The total call is charged in the time category current when the call is established.
National calls are charged in increments of 30 seconds (or part thereof) as follows:
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Table - National Call Rates and Charge Periods
Service Plan Charging Period Charge per 30 second
increment (unless
otherwise specified)
MyCircle Home
(formerly ACN-2-ACN
Friends Plan)
Initial Charge for all calls (including ACN-2-
ACN calls)
37¢ per call
Australia-wide * All times $0.09
(18¢ per minute)
ACN-2-ACN
Calls#
All times no duration charges
apply after initial charge
(i.e. maximum charge of
37¢ per call)
* All calls will be charged at the rates above to a maximum of $1.99 for the
first 120 minutes of the call (including the initial charge). The rates above
apply to all minutes of duration thereafter.
MyCircle Home Plus Initial Charge for all calls (including ACN-2-
ACN calls)
37¢ per call
Australia-wide º All times $0.09
(18¢ per minute)
ACN-2-ACN
Calling#
All times no duration charges
apply after initial charge
(i.e. maximum charge of
37¢ per call)
º All calls will be charged at the rates above to a maximum of $1.50 for the
first 120 minutes of the call (including the initial charge). The rates above
apply to all minutes of duration thereafter.
# Up to 3000 minutes of free ACN-2-ACN national long distance per month. (See ACN-2-
ACN Friends Plan Reasonable Use Policy at clause 1.4above.)
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Table - National Call Rates and Charge Periods (cont.)
Service Plan Charging Period Charge per 30 second
increment (unless
otherwise specified)
Inclusive of GST
MyCircle Home 59
MyCircle Home 79
MyCircle Home 89
MyCircle Home 99
Initial Charge for all calls (including ACN-2-
ACN calls)
39¢ per call
Australia-wide^ All times $0.09
(18¢ per minute)
ACN-2-ACN
Calling#
All times no duration charges
apply after initial charge
(i.e. maximum charge of
39¢ per call)
^ All calls will be charged at the rates above to a maximum of $2.00 for the
first 30 minutes of the call (including the initial charge). The rates above
apply to all minutes of duration thereafter.
ACN Value Plan Initial Charge 39¢ per call
Australia-wide
Peak
7am – 7pm
Monday - Friday
$0.115
(23¢ per minute)
Australia-wide Off
Peak§
All other times $0.055
(11¢ per minute)
§ Calls starting between 7pm and 7am Monday to Sunday will be charged
at the rates above to a maximum of $1.99 for the first 120 minutes of the
call (including the initial charge). The rates above apply to all minutes of
duration thereafter.
World 30 Initial Charge 39¢ per call
Australia-wide♮ All times
Monday – Sunday
$0.09
(18¢ per minute)
♮ All calls will be charged at the rates above to a maximum of $1.99 for the
first 120 minutes (including the initial charge). The rates above apply to all
minutes of duration thereafter.
Business Premier Plan Initial Charge 25¢ per call
Australia-wide All times $0.08
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Service Plan Charging Period Charge per 30 second
increment (unless
otherwise specified)
Inclusive of GST
Monday - Sunday (16¢ per minute)
Capped All times Standard rates (including
the initial charge) to a
maximum of $1.00 for
the first 10 minutes,
$0.08 each 30 seconds
thereafter
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b) Calls to Mobiles
All calls to mobiles, unless specified otherwise, incur the initial charge and additional charges
(see below) based on the Service Plan and the duration of the call.
Charging commences at the time a connection is established and stops when a call is
terminated. Each call includes the initial charge (unless otherwise specified), plus the charge
per increment multiplied by the duration of the call (rounded to the nearest charging
increment and cent). The charge rates for each call type and time period are listed by Service
Plan below.
Calls to mobiles are charged in increments of 30 seconds (or part thereof) as follows:
Table - Rates for Calls to Mobiles and Charge Periods
Service Plan Charging Period Charge per 30 second
increment (unless
otherwise specified)
Inclusive of GST
MyCircle Home
(formerly ACN-2-ACN
Friends Plan)
Initial Charge 37¢ per call
Flat rate All times
Monday – Sunday
$0.165
(33¢ per minute)
Capped Call All times Standard rates (including
the initial charge) to a
maximum of $2.50 for
the first 20 minutes,
$0.165 each 30 seconds
thereafter
MyCircle Home Plus
Initial Charge 37¢ per call
Flat rate All times
Monday – Sunday
$0.165
(33¢ per minute)
Capped Call All times Standard rates (including
the initial charge) to a
maximum of $1.75 for
the first 20 minutes,
$0.165 each 30 seconds
thereafter
ACN-2-ACN
Calling#
All times No duration charges
apply after initial charge
for the first five minutes
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Service Plan Charging Period Charge per 30 second
increment (unless
otherwise specified)
Inclusive of GST
of duration (i.e.
maximum charge of 37¢
per call for calls up to
five minutes in duration).
Standard rates apply to
all minutes of duration
thereafter.
# Up to 1000 minutes of free ACN-2-ACN Home to Mobile Calling per month. (See ACN-2-
ACN Calling Reasonable Use Policy at clause 1.4above.)
Service Plan Charging Period Charge per 30 second
increment (unless
otherwise specified)
Inclusive of GST
MyCircle Home 59
MyCircle Home 79
MyCircle Home 89
MyCircle Home 99
Initial Charge 39¢ per call
Flat rate All times
Monday – Sunday
$0.175
(35¢ per minute)
Capped Call All times Standard rates (including
the initial charge) to a
maximum of $2.50 for
the first 20 minutes,
$0.175 each 30 seconds
thereafter
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ACN Value Plan
Initial Charge 39¢ per call
Flat rate All times
Monday - Sunday
$0.165
(33¢ per minute)
Capped Call 7pm – 7am
Monday - Sunday
Standard rates (including
the initial charge) to a
maximum of $2.50 for
the first 20 minutes,
$0.165 each 30 seconds
thereafter
World 30 Initial Charge 39¢ per call
Flat rate All times
Monday – Sunday
$0.175
(35¢ per minute)
Capped Call All times Standard rates (including
the initial charge) to a
maximum of $2.00 for
the first 20 minutes,
$0.175 each 30 seconds
thereafter
Business Premier Plan Initial Charge 25¢ per call
Flat rate All times
Monday - Sunday
$0.17
(34¢ per minute)
Capped call All times Standard rates (including
the initial charge) to a
maximum of $1.50 for
the first 15 minutes,
$0.17 each 30 seconds
thereafter
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c) International Long Distance Calls
The charges for international long distance Calls (‘International calls’) are set out below.
Charges are based on the Service Plan (and Service Plan Option, if applicable), the
destination and the duration of the call.
All international call charging commences at the time a connection is established and
stops when a call is terminated. Each call includes the initial charge (Table 1) plus the
standard international call charge per 30 second increment or part thereof (Table 2)
multiplied by the duration of the call and rounded to the nearest cent.
Where your service is subscribed to the World 30 Plan each call to a Headline
Destination as specified in Table 3 includes the initial charge (Table 1) plus the
charge per 30 second increment or part thereof (Table 3) multiplied by the duration of
the call and rounded to the nearest cent. All calls to destinations not specified in Table
3 are charged at the standard international rates (Table 2).
Where the International Bonus Option is applied to your Service Plan each call
includes the initial charge (Table 1) plus the charge per 30 second increment or part
thereof (Table 3) multiplied by the duration of the call and rounded to the nearest
cent.
Mobile Termination Surcharge
Calls to cellular wireless services (including some fixed network services which are
treated as mobile termination) to those destinations marked with an asterisk (*) will
incur a 40¢ per minute (inclusive of GST) surcharge in addition to the standard rate
(or International Bonus Option rates, as applicable). The Mobile Termination
Surcharge is charged in 30 second increments (at $0.20 per 30 seconds) and rounded
to the nearest cent.
Capped International Call Rates
Calls to fixed line services to selected international destinations will be charged at the
standard rates (or International Bonus Option rates, as applicable) to a capped
maximum charge (according to the destination) for the first 30 minutes of the call
(including the initial charge). Standard rates (or International Bonus Option rates, as
applicable) apply to all minutes of call duration thereafter.
Note: Capped call rates do NOT apply to calls where the Mobile Termination
Surcharge applies. Capped call rates do NOT apply where your service is subscribed
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to the World 30 Plan.
ACN-2-ACN Calling to New Zealand
Where your Service Plan offers ACN-2-ACN Calling to New Zealand, calls to certain
fixed line services in New Zealand will be charged at the initial charge (according to
your Service Plan) for the first 60 minutes of the call. Standard rates (or International
Bonus Option rates, as applicable) apply to all minutes of call duration thereafter.
Note: The ACN-2-ACN Calling to New Zealand offer provides for a maximum
aggregate of 200 minutes of free ACN-2-ACN Calling per service, per monthly
invoicing cycle. All minutes of duration beyond the maximum aggregate allowance
are charged at Standard Rates (or International Bonus Option rates, as applicable). Table 1. Initial Charge – International Calls
Service Plan Initial Charge
Inclusive of GST
MyCircle Home (formerly ACN-2-ACN Friends) 37¢
MyCircle Home Plus 37¢
MyCircle Home 59 39¢
MyCircle Home 79 39¢
MyCircle Home 89 39¢
MyCircle Home 99 39¢
ACN Value Plan 39¢
World 30 Plan 39¢
Business Premier 25¢
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Table 2. Standard International Call Charge Rates
Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Afghanistan, Islamic Republic of 2.42 1.21
Albania, Republic of 1.21 0.605
Algeria, People’s Democratic Republic of 2.39 1.195
American Samoa, Territory of 2.10 1.05
Andorra, Principality of 0.83 0.415
Angola*, Republic of 1.82 0.91
Anguilla 1.82 0.91
Antarctica 3.30 1.65
Antigua & Barbuda 1.43 0.715
Argentina* (Argentine Republic) 1.10 0.55
Armenia, Republic of 1.49 0.745
Aruba 1.43 0.715
Ascension 2.20 1.1
Austria*, Republic of 0.55 0.275 8.99
Azerbaijan, Republic of 1.43 0.715
Bahamas, Commonwealth of the 0.92 0.46
Bahrain, Kingdom of 1.46 0.73
Bangladesh*, People’s Republic of 1.38 0.69 29.99
Barbados 1.49 0.745
Belarus, Republic of 1.21 0.605
Belgium*, Kingdom of 0.55 0.275 8.99
Belize 2.80 1.4
Benin, Republic of 1.94 0.97
Bermuda 1.21 0.605
Bhutan, Kingdom of 2.06 1.03
Bolivia, The Plurinational State of 1.49 0.745
Bosnia & Herzegovina* 0.99 0.495
Botswana, Republic of 1.71 0.855
Brazil*, Federative Republic of 1.10 0.55
Brunei Darussalam, Negara 1.08 0.54
Bulgaria, Republic of 1.21 0.605
Burkina Faso 1.82 0.91
Burundi, Republic of 1.82 0.91
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Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Cambodia*, Kingdom of 1.71 0.855
Cameroon, Republic of 2.39 1.195
Canada 0.18 0.09 2.99
Cape Verde, Republic of 1.82 0.91
Cayman Islands 1.43 0.715
Central African Republic 2.04 1.02
Chad, Republic of 2.39 1.195
Chile*, Republic of 0.85 0.425
China*, People’s Republic of 0.18 0.09 3.49
Columbia, Republic of 1.20 0.6
Comoros, Union of the 2.70 1.35
Congo, Democratic Republic of the 1.87 0.935
Congo, Republic of the 1.87 0.935
Cook Islands 3.52 1.76
Costa Rica, Republic of 1.21 0.605
Côte d’Ivoire, Republic of 1.81 0.905
Croatia*, Republic of 0.88 0.44
Cuba, Republic of 4.10 2.05
Cyprus*, Republic of 0.82 0.41 Cyprus* (Turkish Cypriot administered area) 0.82 0.41
Czech Republic* 0.88 0.44
Denmark*, Kingdom of 0.55 0.275 8.99 Diego Garcia (British Indian Ocean Territory) 3.40 1.7
Djibouti, Republic of 2.39 1.195
Dominica, Commonwealth of 3.20 1.6
Dominican Republic 0.88 0.44 East Timor (Democratic Republic of Timor-Leste)
7.70 3.85
Ecuador, Republic of 1.36 0.68
Egypt*, Arab Republic of 1.32 0.66
El Salvador, Republic of 1.40 0.7
Equatorial Guinea, Republic of 2.04 1.02
Eritrea, State of 2.39 1.195
Estonia*, Republic of 1.10 0.55
Ethiopia, Federal Democratic Republic of 2.39 1.195
Falkland Islands (Islas Malvinas) 2.80 1.4
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Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Faroe Islands 2.05 1.025
Fiji Islands*, Republic of the 1.30 0.65
Finland*, Republic of 0.66 0.33
France* (French Republic) 0.40 0.2 3.49
French Guiana (Department of Guiana) 1.49 0.745
French Polynesia, Territory of 1.43 0.715
Gabon (Gabonese Republic) 1.93 0.965
Gambia, Republic of The 1.93 0.965
Georgia 1.54 0.77
Germany*, Federal Republic of 0.40 0.2 3.49
Ghana, Republic of 1.52 0.76
Gibraltar 1.21 0.605
Greece* (Hellenic Republic) 0.18 0.09 3.49
Greenland 2.10 1.05
Grenada 2.80 1.4
Guadeloupe, Department of 1.21 0.605
Guam, Territory of 0.77 0.385
Guantanamo Bay, US Naval Base at 3.00 1.5
Guatemala, Republic of 1.49 0.745
Guinea, Republic of 1.98 0.99
Guinea-Bissau, Republic of 3.52 1.76
Guyana, Co-operative Republic of 1.60 0.8
Haiti, Republic of 1.54 0.77
Honduras, Republic of 1.52 0.76 Hong Kong* Special Administrative Region (PRC) 0.18 0.09 2.99
Hungary*, Republic of 0.61 0.305 11.99
Iceland*, Republic of 0.97 0.485
India*, Republic of 1.10 0.55 23.99
Indonesia*, Republic of 0.94 0.47 14.99
Iran*, Islamic Republic of 1.49 0.745
Iraq, Republic of 2.73 1.365
Ireland*, Republic of 0.18 0.09 2.99
Israel*, State of 0.49 0.245 8.99
Italy*, (Italian Republic) 0.18 0.09 3.49
Jamaica 1.43 0.715
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Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Japan* 0.40 0.2 3.49
Jordan*, Hashemite Kingdom of 1.36 0.68
Kazakhstan, Republic of 1.60 0.8
Kenya*, Republic of 1.54 0.77
Kiribati*, Republic of 2.80 1.4 Korea, Democratic People’s Republic of (Choson) 4.79 2.395
Korea*, Republic of (Han’guk) 0.50 0.25 8.99
Kuwait, State of 1.49 0.745
Kyrgyzstan (Kyrgyz Republic) 1.60 0.8
Laos (Lao People’s Democratic Republic) 1.99 0.995
Latvia, Republic of 1.10 0.55
Lebanon* (Lebanese Republic) 1.16 0.58 23.99
Lesotho, Kingdom of 1.47 0.735
Liberia, Republic of 2.39 1.195 Libya (Great Socialist People’s Arab Jamahiriya)
1.65 0.825
Liechtenstein*, Prinicpality of 0.61 0.305
Lithuania*, Republic of 1.16 0.58
Luxembourg*, Grand Duchy of 0.72 0.36 Macau Special Administrative Region (PRC) 1.36 0.68
Macedonia*, The Former Yugoslav Republic of 1.03 0.515
Madagascar, Republic of 1.98 0.99
Malawi, Republic of 1.65 0.825
Malaysia* 0.60 0.3 8.99
Maldives, Republic of 1.82 0.91
Mali, Republic of 2.04 1.02
Malta*, Republic of 0.99 0.495 Mariana Islands, Commonwealth of the Northern
2.80 1.4
Marshall Islands, Republic of 1.76 0.88
Martinique, Department of 1.43 0.715
Mauritania, Islamic Republic of 1.98 0.99
Mauritius, Republic of 1.43 0.715
Mayotte, Departmental Collectivity of 1.67 0.835
Mexico (United Mexican States) 1.10 0.55
Micronesia, Federated States of 2.06 1.03
Retired Service Plan (pre 2012) – Charging Document
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Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Moldova, Republic of 1.52 0.76
Monaco, Principality of 1.03 0.515 14.99
Mongolia 2.04 1.02
Montenegro*, Republic of 1.03 0.515
Montserrat 1.86 0.93
Morocco*, Kingdom of 2.39 1.195
Mozambique, Republic of 1.71 0.855
Myanmar, Union of 2.06 1.03
Namibia, Republic of 1.54 0.77
Nauru, Republic of 2.80 1.4
Nepal, Federal Democratic Republic of 2.21 1.105
Netherlands*, Kingdom of the 0.50 0.25 3.49
Netherlands Antilles 1.16 0.58
New Caledonia, Territory of 2.10 1.05
New Zealand* 0.18 0.09 2.99
Nicaragua, Republic of 1.54 0.77
Niger, Republic of 1.93 0.965
Nigeria*, Federal Republic of 1.43 0.715
Niue 5.40 2.7
Norfolk Island, Territory of 3.90 1.95
Norway*, Kingdom of 0.55 0.275 8.99
Oman, Sultanate of 1.77 0.885
Pakistan*, Islamic Republic of 1.60 0.8
Palestinian Autonomous Areas* 0.49 0.245
Palau, Republic of 3.41 1.705
Panama, Republic of 1.43 0.715 Papua New Guinea, Independent State of
3.73 1.865
Paraguay, Republic of 1.36 0.68
Peru, Republic of 1.43 0.715
Philippines*, Republic of the 0.77 0.385 11.99
Poland*, Republic of 0.85 0.425 14.99
Portugal* (Portuguese Republic) 1.10 0.55
Puerto Rico, Commonwealth of 0.88 0.44 14.99
Qatar, State of 1.82 0.91
Reunion, Department of 1.71 0.855
Retired Service Plan (pre 2012) – Charging Document
58 | P a g e 1 F e b r u a r y 2 0 1 2
Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Romania* 1.36 0.68
Russian Federation* 1.10 0.55 19.49
Rwanda, Republic of 1.71 0.855
Samoa, Independent State of 1.10 0.55
San Marino, Republic of 0.43 0.215 8.99 Sao Tome & Principe, Democratic Republic of 3.50 1.75
Saudi Arabia*, Kingdom of 1.60 0.8
Senegal, Republic of 2.39 1.195
Serbia*, Republic of 1.03 0.515
Seychelles, Republic of 2.42 1.21
Sierra Leone, Republic of 2.04 1.02
Singapore*, Republic of 0.18 0.09 2.99
Slovak Republic* 0.75 0.375
Slovenia*, Republic of 0.92 0.46
Solomon Islands* 5.00 2.5
Somalia, Republic of 2.39 1.195
South Africa*, Republic of 0.64 0.32 8.99
Spain*, Kingdom of 0.61 0.305 8.99 Sri Lanka*, Democratic Socialist Republic of
1.28 0.64
St Barthélemy, Collectivity of 1.21 0.605
St Helena 2.80 1.4
St Kitts & Nevis, Federation of 2.80 1.4
St Lucia 2.80 1.4
St Martin, Collectivity of 1.21 0.605 St Martin, Island Territory of (Netherlands Antilles) 1.16 0.58
St Pierre & Miquelon, Territorial Collectivity of 1.38 0.69
St Vincent & the Grenadines 2.80 1.4
Sudan, Republic of the 1.65 0.825
Suriname, Republic of 1.43 0.715
Swaziland, Kingdom of 1.54 0.77
Sweden*, Kingdom of 0.49 0.245 8.99
Switzerland* (Swiss Confederation) 0.50 0.25 8.99
Syria (Syrian Arab Republic) 1.82 0.91
Taiwan* 0.73 0.365 8.99
Retired Service Plan (pre 2012) – Charging Document
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Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Tajikistan, Republic of 1.43 0.715
Tanzania, United Republic of 1.71 0.855
Thailand, Kingdom of 0.83 0.415 11.99
Togo (Togolese Republic) 1.93 0.965
Tokelau 5.40 2.7
Tonga, Kingdom of 1.70 0.85
Trinidad & Tobago, Republic of 3.00 1.5
Tunisia (Tunisian Republic) 1.21 0.605
Turkey*, Republic of 0.77 0.385
Turkmenistan 1.43 0.715
Turks & Caicos Islands 1.86 0.93
Tuvalu 4.90 2.45
Uganda, Republic of 1.71 0.855
Ukraine 1.10 0.55
United Arab Emirates* 1.20 0.6
United Kingdom* 0.18 0.09 2.99
United States of America 0.18 0.09 2.99
Uruguay*, Oriental Republic of 1.36 0.68
Uzbekistan, Republic of 1.47 0.735
Vanuatu, Republic of 2.70 1.35
Vatican City, State of the 0.43 0.215 5.99
Venezuela*, Bolivarian Republic of 3.60 1.8
Vietnam*, Socialist Republic of 2.21 1.105 34.99
Virgin Islands, British 1.76 0.88
Virgin Islands, United States 0.77 0.385 Wallis & Futuna Islands, Territory of the
3.80 1.9
Yemen, Republic of 1.71 0.855
Zambia, Republic of 1.71 0.855
Zimbabwe*, Republic of 0.92 0.46
Retired Service Plan (pre 2012) – Charging Document
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Table 3. International Call Charge Rates for Headline Routes – World 30 Plan
Destination (* Mobile Termination Surcharge applies)
$ per minute (Inclusive of GST)
$ per 30 seconds (Inclusive of GST)
Argentina* (Argentine Republic) 0.29 0.1450 Brazil*, Federative Republic of 0.29 0.1450 Canada 0.039 0.0195 Chile*, Republic of 0.29 0.1450 China*, People’s Republic of 0.039 0.0195 Cyprus*, Republic of 0.09 0.0450 Denmark*, Kingdom of 0.19 0.0950 Finland*, Republic of 0.19 0.0950 France* (French Republic) 0.039 0.0195 Germany*, Federal Republic of 0.09 0.0450 Greece* (Hellenic Republic) 0.039 0.0195 Hong Kong* Special Administrative Region (PRC) 0.039 0.0195 Hungary*, Republic of 0.19 0.0950 Italy*, (Italian Republic) 0.039 0.0195 Ireland*, Republic of 0.039 0.0195 Japan* 0.09 0.0450 Korea*, Republic of (Han’guk) 0.09 0.0450 Malaysia* 0.09 0.0450 Mexico (United Mexican States) 0.29 0.1450 Netherlands*, Kingdom of the 0.09 0.0450 Poland*, Republic of 0.19 0.0950 Portugal* (Portuguese Republic) 0.29 0.1450 Russian Federation* 0.19 0.0950 Singapore*, Republic of 0.039 0.0195 South Africa*, Republic of 0.09 0.0450 Spain*, Kingdom of 0.09 0.0450 Sweden*, Kingdom of 0.09 0.0450 Taiwan* 0.09 0.0450 United Kingdom* 0.039 0.0195 United States of America 0.039 0.0195
Retired Service Plan (pre 2012) – Charging Document
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Table 4. International Bonus Option Call Charge Rates (where the Plan Option is applied to your Service Plan) Destination (* Mobile Termination Surcharge Applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Afghanistan, Islamic Republic of 1.210 0.6050 Albania, Republic of 0.605 0.3025
Algeria, People’s Democratic Republic of 1.195 0.5975 American Samoa, Territory of 1.050 0.5250 Andorra, Principality of 0.415 0.2075
Angola*, Republic of 0.910 0.4550 Anguilla 0.910 0.4550 Antarctica 1.650 0.8250
Antigua & Barbuda 0.715 0.3575 Argentina* (Argentine Republic) 0.550 0.2750 Armenia, Republic of 0.745 0.3725
Aruba 0.715 0.3575
Ascension 1.100 0.5500
Austria*, Republic of 0.275 0.1375 5.99
Azerbaijan, Republic of 0.715 0.3575
Bahamas, Commonwealth of the 0.460 0.2300
Bahrain, Kingdom of 0.730 0.3650
Bangladesh*, People’s Republic of 0.690 0.3450 19.99
Barbados 0.745 0.3725
Belarus, Republic of 0.605 0.3025
Belgium*, Kingdom of 0.275 0.1375 5.99
Belize 1.400 0.7000
Benin, Republic of 0.970 0.4850
Bermuda 0.605 0.3025
Bhutan, Kingdom of 1.030 0.5150
Bolivia, The Plurinational State of 0.745 0.3725
Bosnia & Herzegovina* 0.495 0.2475
Botswana, Republic of 0.855 0.4275
Brazil*, Federative Republic of 0.550 0.2750
Brunei Darussalam, Negara 0.540 0.2700
Bulgaria, Republic of 0.605 0.3025
Burkina Faso 0.910 0.4550
Burundi, Republic of 0.910 0.4550
Cambodia*, Kingdom of 0.855 0.4275
Retired Service Plan (pre 2012) – Charging Document
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Destination (* Mobile Termination Surcharge Applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Cameroon, Republic of 1.195 0.5975
Canada 0.090 0.0450 1.99
Cape Verde, Republic of 0.910 0.4550
Cayman Islands 0.715 0.3575
Central African Republic 1.020 0.5100
Chad, Republic of 1.195 0.5975
Chile*, Republic of 0.425 0.2125
China*, People’s Republic of 0.090 0.0450 2.49
Columbia, Republic of 0.060 0.0300
Comoros, Union of the 1.350 0.6750
Congo, Democratic Republic of the 0.935 0.4675
Congo, Republic of the 0.935 0.4675
Cook Islands 1.760 0.8800
Costa Rica, Republic of 0.605 0.3025
Côte d’Ivoire, Republic of 0.905 0.4525
Croatia*, Republic of 0.440 0.2200
Cuba, Republic of 2.050 1.0250
Cyprus*, Republic of 0.410 0.2050 Cyprus* (Turkish Cypriot administered area) 0.410 0.2050
Czech Republic* 0.440 0.2200
Denmark*, Kingdom of 0.275 0.1375 5.99 Diego Garcia (British Indian Ocean Territory) 1.700 0.8500
Djibouti, Republic of 1.195 0.5975
Dominica, Commonwealth of 1.600 0.8000
Dominican Republic 0.440 0.2200 East Timor (Democratic Republic of Timor-Leste)
3.850 1.9250
Ecuador, Republic of 0.680 0.3400
Egypt*, Arab Republic of 0.660 0.3300
El Salvador, Republic of 0.700 0.3500
Equatorial Guinea, Republic of 1.020 0.5100
Eritrea, State of 1.195 0.5975
Estonia*, Republic of 0.550 0.2750
Ethiopia, Federal Democratic Republic of 1.195 0.5975
Falkland Islands (Islas Malvinas) 1.400 0.7000
Faroe Islands 1.025 0.5125
Retired Service Plan (pre 2012) – Charging Document
63 | P a g e 1 F e b r u a r y 2 0 1 2
Destination (* Mobile Termination Surcharge Applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Fiji Islands*, Republic of the 0.650 0.3250
Finland*, Republic of 0.330 0.1650
France* (French Republic) 0.200 0.1000 2.49
French Guiana (Department of Guiana) 0.745 0.3725
French Polynesia, Territory of 0.715 0.3575
Gabon (Gabonese Republic) 0.965 0.4825
Gambia, Republic of The 0.965 0.4825
Georgia 0.770 0.3850
Germany*, Federal Republic of 0.200 0.1000 2.49
Ghana, Republic of 0.760 0.3800
Gibraltar 0.605 0.3025
Greece* (Hellenic Republic) 0.090 0.0450 2.49
Greenland 1.050 0.5250
Grenada 1.400 0.7000
Guadeloupe, Department of 0.605 0.3025
Guam, Territory of 0.385 0.1925
Guantanamo Bay, US Naval Base at 1.500 0.7500
Guatemala, Republic of 0.745 0.3725
Guinea, Republic of 0.990 0.4950
Guinea-Bissau, Republic of 1.760 0.8800
Guyana, Co-operative Republic of 0.800 0.4000
Haiti, Republic of 0.770 0.3850
Honduras, Republic of 0.760 0.3800 Hong Kong* Special Administrative Region (PRC) 0.090 0.0450 1.99
Hungary*, Republic of 0.305 0.1525 7.99
Iceland*, Republic of 0.485 0.2425
India*, Republic of 0.550 0.2750 15.99
Indonesia*, Republic of 0.470 0.2350 9.99
Iran*, Islamic Republic of 0.745 0.3725
Iraq, Republic of 1.365 0.6825
Ireland*, Republic of 0.090 0.0450 1.99
Israel*, State of 0.245 0.1225 5.99
Italy*, (Italian Republic) 0.090 0.0450 2.49
Jamaica 0.715 0.3575
Japan* 0.200 0.1000 2.49
Retired Service Plan (pre 2012) – Charging Document
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Destination (* Mobile Termination Surcharge Applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Jordan*, Hashemite Kingdom of 0.680 0.3400
Kazakhstan, Republic of 0.800 0.4000
Kenya*, Republic of 0.770 0.3850
Kiribati*, Republic of 1.400 0.7000 Korea, Democratic People’s Republic of (Choson) 2.395 1.1975
Korea*, Republic of (Han’guk) 0.250 0.1250 5.99
Kuwait, State of 0.745 0.3725
Kyrgyzstan (Kyrgyz Republic) 0.800 0.4000
Laos (Lao People’s Democratic Republic) 0.995 0.4975
Latvia, Republic of 0.550 0.2750
Lebanon* (Lebanese Republic) 0.580 0.2900 15.99
Lesotho, Kingdom of 0.735 0.3675
Liberia, Republic of 1.195 0.5975 Libya (Great Socialist People’s Libyan Arab Jamahiriya)
0.825 0.4125
Liechtenstein*, Prinicpality of 0.305 0.1525
Lithuania*, Republic of 0.580 0.2900
Luxembourg*, Grand Duchy of 0.360 0.1800 Macau Special Administrative Region (PRC) 0.680 0.3400
Macedonia*, The Former Yugoslav Republic of 0.515 0.2575
Madagascar, Republic of 0.990 0.4950 Malawi, Republic of 0.825 0.4125
Malaysia* 0.300 0.1500 5.99 Maldives, Republic of 0.910 0.4550 Mali, Republic of 1.020 0.5100
Malta*, Republic of 0.495 0.2475 Mariana Islands, Commonwealth of the Northern
1.400 0.7000
Marshall Islands, Republic of 0.880 0.4400
Martinique, Department of 0.715 0.3575 Mauritania, Islamic Republic of 0.990 0.4950
Mauritius, Republic of 0.715 0.3575
Mayotte, Departmental Collectivity of 0.835 0.4175 Mexico (United Mexican States) 0.550 0.2750
Micronesia, Federated States of 1.030 0.5150
Moldova, Republic of 0.760 0.3800
Retired Service Plan (pre 2012) – Charging Document
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Destination (* Mobile Termination Surcharge Applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Monaco, Principality of 0.515 0.2575 11.99
Mongolia 1.020 0.5100 Montenegro*, Republic of 0.515 0.2575 Montserrat 0.930 0.4650
Morocco*, Kingdom of 1.195 0.5975
Mozambique, Republic of 0.855 0.4275 Myanmar, Union of 1.030 0.5150
Namibia, Republic of 0.770 0.3850
Nauru, Republic of 1.400 0.7000
Nepal, Federal Democratic Republic of 1.105 0.5525
Netherlands*, Kingdom of the 0.250 0.1250 2.49
Netherlands Antilles 0.580 0.2900
New Caledonia, Territory of 1.050 0.5250
New Zealand* 0.090 0.0450 1.99
Nicaragua, Republic of 0.770 0.3850
Niger, Republic of 0.965 0.4825
Nigeria*, Federal Republic of 0.715 0.3575
Niue 2.700 1.3500
Norfolk Island, Territory of 1.950 0.9750
Norway*, Kingdom of 0.275 0.1375 5.99
Oman, Sultanate of 0.885 0.4425
Pakistan*, Islamic Republic of 0.800 0.4000
Palestinian Autonomous Areas* 0.245 0.1225
Palau, Republic of 1.705 0.8525
Panama, Republic of 0.715 0.3575 Papua New Guinea, Independent State of
1.865 0.9325
Paraguay, Republic of 0.680 0.3400
Peru, Republic of 0.715 0.3575
Philippines*, Republic of the 0.385 0.1925 7.99
Poland*, Republic of 0.425 0.2125 9.99
Portugal* (Portuguese Republic) 0.550 0.2750
Puerto Rico, Commonwealth of 0.440 0.2200 9.99
Qatar, State of 0.910 0.4550
Reunion, Department of 0.855 0.4275
Romania* 0.680 0.3400
Retired Service Plan (pre 2012) – Charging Document
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Destination (* Mobile Termination Surcharge Applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Russian Federation* 0.550 0.2750 12.99
Rwanda (Rwandese Republic) 0.855 0.4275
Samoa, Independent State of 0.550 0.2750
San Marino, Republic of 0.215 0.1075 5.99 Sao Tome & Principe, Democratic Republic of 1.750 0.8750
Saudi Arabia*, Kingdom of 0.800 0.4000
Senegal, Republic of 1.195 0.5975
Serbia*, Republic of 0.515 0.2575
Seychelles, Republic of 1.210 0.6050
Sierra Leone, Republic of 1.020 0.5100
Singapore*, Republic of 0.090 0.0450 1.99
Slovak Republic* 0.375 0.1875
Slovenia*, Republic of 0.460 0.2300
Solomon Islands* 2.500 1.2500
Somalia, Republic of 1.195 0.5975
South Africa*, Republic of 0.320 0.1600 5.99
Spain*, Kingdom of 0.305 0.1525 5.99 Sri Lanka*, Democratic Socialist Republic of
0.640 0.3200
St Barthélemy, Collectivity of 0.605 0.3025
St Helena 1.400 0.7000
St Kitts & Nevis, Federation of 1.400 0.7000
St Lucia 1.400 0.7000
St Martin, Collectivity of 0.605 0.3025 St Martin, Island Territory of (Netherlands Antilles) 0.580 0.2900
St Pierre & Miquelon, Territorial Collectivity of 0.690 0.3450
St Vincent & the Grenadines 1.400 0.7000
Sudan, Republic of the 0.825 0.4125
Suriname, Republic of 0.715 0.3575
Swaziland, Kingdom of 0.770 0.3850
Sweden*, Kingdom of 0.245 0.1225 5.99
Switzerland* (Swiss Confederation) 0.250 0.1250 5.99
Syria (Syrian Arab Republic) 0.910 0.4550
Taiwan* 0.365 0.1825 5.99
Tajikistan, Republic of 0.715 0.3575
Retired Service Plan (pre 2012) – Charging Document
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Destination (* Mobile Termination Surcharge Applies)
$ per minute (Inclusive of
GST)
$ per 30 seconds (Inclusive of
GST)
Capped Call Maximum charge ($)
for the first 30 minutes of call duration
(Inclusive of GST)
Tanzania, United Republic of 0.855 0.4275
Thailand, Kingdom of 0.415 0.2075 7.99
Togo (Togolese Republic) 0.965 0.4825
Tokelau 2.700 1.3500
Tonga, Kingdom of 0.850 0.4250
Trinidad & Tobago, Republic of 1.500 0.7500
Tunisia (Tunisian Republic) 0.605 0.3025
Turkey*, Republic of 0.385 0.1925
Turkmenistan 0.715 0.3575
Turks & Caicos Islands 0.930 0.4650
Tuvalu 2.450 1.2250
Uganda, Republic of 0.855 0.4275
Ukraine 0.550 0.2750
United Arab Emirates* 0.600 0.3000
United Kingdom* 0.090 0.0450 1.99
United States of America 0.090 0.0450 1.99
Uruguay*, Oriental Republic of 0.680 0.3400
Uzbekistan, Republic of 0.735 0.3675
Vanuatu, Republic of 1.350 0.6750
Vatican City, State of the 0.215 0.1075 3.99
Venezuela*, Bolivarian Republic of 1.800 0.9000
Vietnam*, Socialist Republic of 1.105 0.5525 25.99
Virgin Islands, British 0.880 0.4400
Virgin Islands, United States 0.385 0.1925 Wallis & Futuna Islands, Territory of the
1.900 0.9500
Yemen, Republic of 0.855 0.4275
Zambia, Republic of 0.855 0.4275
Zimbabwe*, Republic 0.460 0.2300
d) Global Services and Satellite Calls
Each call to a global (e.g. International Shared Networks) or satellite service includes the initial charge according to your Service Plan (Table 1). Table 1. Initial Charge - Global and Satellite Services
Retired Service Plan (pre 2012) – Charging Document
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Service Plan Initial Charge
Inclusive of GST
MyCircle Home (formerly ACN2ACN Friends) 37¢
MyCircle Home Plus 37¢
MyCircle Home 59 39¢
MyCircle Home 79 39¢
MyCircle Home 89 39¢
MyCircle Home 99 39¢
ACN Value Plan 39¢
World 30 Plan 39¢
ACN Business Premier 25¢
Inmarsat Call Charges Automatically connected calls are available to Inmarsat mobile satellite terminals located within the beam coverage of the Inmarsat satellites. Charging commences at the time a connection is established and stops when a call is terminated. Call charges include the initial charge (see Table 1 above) plus the charge per second (Table 2) multiplied by the duration of the call and rounded to the nearest second and cent. Table 2. Inmarsat Call Charge Rates
Inmarsat Service Type
Access Code Rate per second
Inclusive of GST
Inmarsat-Aeronautical 870-5 $0.183167 ($10.99 per minute)
Inmarsat-B HSD 870-39 $0.333167 ($19.99 per minute)
Inmarsat-B Land 870-38 $0.099833 ($5.99 per minute)
Inmarsat-B Maritime 870-3 $0.099833 ($5.99 per minute)
Inmarsat-GAN ISDN 870-60 $0.249833 ($14.99 per minute)
Inmarsat-M Land 870-68, 870-69 $0.0665 ($3.99 per minute)
Inmarsat-M Maritime 870-6 $00665 ($3.99 per minute)
Inmarsat Mini-M Inmarsat Fleet
870-76
$0.0581667 ($3.49 per minute)
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Iridium Call Charges Automatically connected calls are available to Iridium satellite phones located within Australia and overseas. Charging commences at the time a connection is established and stops when a call is terminated. Call charges include the initial charge (see Table 1 above) plus the charge per second (see below) multiplied by the duration of the call and rounded to the nearest second and cent. Calls to 8816 numbers - $0.080833 per second inclusive of GST ($4.85 per minute) Calls to 8817 numbers - $0.080833 per second inclusive of GST ($4.85 per minute) Thuraya (International Shared Code) Call Charges Automatically connected calls are available to Thuraya satellite wireless phones located within the Thuraya Regional Mobile Satellite System’s network footprint in Europe, North and Central Africa, the Middle East and South and Central Asia using International Shared Code numbers beginning with 8821-6. Charging commences at the time a connection is established and stops when a call is terminated. Call charges include the initial charge (see Table 1 above) plus the charge per second (see below) multiplied by the duration of the call and rounded to the nearest second and cent. Calls to 8821-6 numbers - $0.094166 per second inclusive of GST ($5.65 per minute) EMSAT (International Shared Code) Call Charges Automatically connected calls are available to EMSAT Regional Mobile Satellite System wireless phones (including Eutelsat EMSAT terrestrial based terminals) located within the beam coverage of the EMSAT satellite using International Shared Code numbers beginning with 8821-3. Charging commences at the time a connection is established and stops when a call is terminated. Call charges include the initial charge (see Table 1 above) plus the charge per second (see below) multiplied by the duration of the call and rounded to the nearest second and cent. Calls to 8821-3 numbers - $0.058166 per second inclusive of GST ($3.49 per minute).
2.7 FIXED LINE OPERATOR CONNECTED CALL CHARGES
There are a number of different types of Operator Connected Calls available and the charges
for these are the same as those set out in Telstra’s Customer Terms for Basic Telephone
Service.
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3. MOBILE (GSM) - RETIRED SERVICE PLANS AND CHARGING
3.1 PRICING OPTIONS
Different pricing options (‘Service Plans’) are available with variations in the service charge
and call charges. The various Service Plans, which are outlined below, may offer discounts or
bonuses as specified and are available according to your customer classification. Service
Plans may, in addition to discounts and bonuses, contain a component of prepaid or included
calls (or events) as an airtime credit. These credits, discounts and bonuses cannot be
accumulated beyond the month in which they are accrued. The value of these credits,
discounts and bonuses cannot be transferred between customers or an individual customer’s
accounts, or redeemed for cash, even at account closure.
Where offered on a monthly invoicing period basis, credits, discounts and bonuses are pro-
rated according to the portion of the invoicing period over which the service was active, or the
Service Plan applied, as appropriate.
Should you choose a Service Plan for which you are not eligible, or your eligibility for a
Service Plan changes we may automatically change your Service Plan to a similar Service
Plan for which you are eligible, without notice to you.
Some call and event types, including international calls, international roaming calls; calls to
special numbers (e.g. 1-900); premium and third party SMS, calls to special 1-300 and 13
numbers not charged at Service Plan specific rates; operator assisted calls and calls to
Directory Assistance (1223) are always ineligible for the discounts, including free calls,
prepaid calls, included calls and minimum monthly spend requirements unless we expressly
say otherwise.
Unless we expressly say otherwise, charges for outgoing calls using GSM are based on thirty-
second intervals over the Chargeable Calling Time and are rounded to the nearest cent.
Charges for part of a thirty-second interval will be rounded up to the next thirty-second
interval.
3.1.1 ACN-2-ACN Calling Bonus
Where you choose a Service Plan which offers the ACN-2-ACN Calling Bonus and your
service meets any special pricing conditions assigned to that particular Service Plan you will
be eligible for discount pricing on national voice calls from your mobile service to other ACN
customers, as follows:
• Active Fixed Line customers who maintain Full Service, regardless of the Service
Plan to which their Fixed Line service is connected; and
• Active GSM Mobile customers, regardless of the Service Plan to which their GSM
Mobile service is connected.
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You are not responsible for identifying other active ACN customers. Such identification is
handled by our facilities and systems.
There may be a delay in transferring, connecting or activating your service, or another
customer’s service to ACN. We are not responsible for any delay.
The ACN-2-ACN Calling Bonus discounts do NOT apply to operator assisted calls, calls to
special numbers (e.g. 1-900, 1-800), call diversions, voicemail deposits, voicemail retrievals
(including Fax Mailbox retrievals), national and international SMS-MO, MMS, Premium
SMS, airtime surcharges, international long distance calls or calls to global or satellite
services (including Optus Mobile Sat).
3.1.2 ACN-2-ACN First5Free#
Where you choose a Service Plan which offers ACN-2-ACN First5Free you will be eligible
for discount pricing on national voice calls from your mobile service to other active GSM
Mobile services which are billed to you on the same ACN account number, regardless of the
Service Plan to which the GSM service to which the call is terminated is subscribed.
You are not responsible for identifying other active GSM Mobile services on the same ACN
account number. Such identification is handled by our facilities and systems.
For a national voice call to be eligible for ACN-2-ACN First5Free discounts the GSM Mobile
service to which the call is terminated must be associated to same ACN account number at the
time of the call. There may be a delay in transferring, connecting or activating a service. We
are not responsible for any delay.
The ACN-2-ACN First5Free discounts do NOT apply to calls made by you to other ACN
services billed to you on the same ACN account number which are not GSM Mobile services.
#Note: Our offer and your use of the ACN-2-ACN First5Free is subject to ACN’s First5Free
Reasonable Use Policy (RUP) as set out below:
a) We aim to provide a quality service and competitive offer to all our customers
and ensure that no customers are disadvantaged by the behaviour of others.
First5Free is an offer whereby the first five minutes of certain eligible calls are
free and you will only pay for the minutes of airtime beyond the first five
minutes.
ACN will consider your use of this offer to be excessive if your accrued minutes
of free calling under this offer exceeds 1000 minutes in any monthly invoicing
period.
Where we identify that your use is excessive, as stated above, we may, at our
discretion, choose to apply standard call rates to the excess minutes of use or
refuse you access to the offer. If we refuse you access to the offer we will then
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charge you our standard rates (as per your Service Plan) for all minutes of
calling which otherwise would have been eligible for the offer.
b) We supply the service for the purpose of you making and receiving calls and
sending content from or receiving content to your mobile phone on our network
for your own personal or business use. We will consider your use to be
unreasonable if you:
i) make or receive calls or send or receive content on our network other than
for your personal or business use;
ii) wholesale airtime (including transit, refile or aggregate domestic or
international traffic) on our network; or
iii) use the service (including the SIM card) in connection with a device
that switches or re-routes calls to and from our network or the network of
any Supplier;
without first obtaining our written consent. We may give or withhold our
consent, or make consent subject to conditions, in our discretion.
We will also consider your use of the service to be unreasonable if you set up
switch devices which may potentially allow a line to be kept open limiting the
ability of other customers to access our network.
Without limiting our rights under the General Terms or our rights under this
Service Description, where we consider your use of the offer to be unreasonable
then we may suspend or cancel your service, in each case immediately and
without notice to you.
Please note that our right to suspend or cancel the service without notice to you under this
RUP over-rides any requirement we may have to give you notice in other parts of this SFOA.
3.1.3 ACN-2-ACN Talk Free
Where you choose a Service Plan which offers ACN-2-ACN Talk Free you will be eligible
for discount pricing on national voice calls from your mobile service to active ACN Fixed
Line and other active ACN GSM Mobile services, regardless of the Service Plan to which the
service to which the call is terminated is subscribed.
ACN-2-ACN Talk Free is an offer whereby the first five minutes of eligible national voice
calls are free and you will only pay for the minutes of duration beyond the first five minutes.
Your Service Plan will determine the maximum number of minutes to which the discount is
applied each month. For a national voice call to be eligible for ACN-2-ACN Talk Free the
Fixed Wire or GSM Mobile service to which the call is terminated must be active with ACN
at the time of the call. There may be a delay in transferring, connecting or activating a service.
We are not responsible for any delay.
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3.1.4 Retired Service Plans
Retired Service Plans are pricing options which are no longer available for new connections.
Reconnection to a Retired Service Plan is not available to an existing customer when
requesting the reactivation of a cancelled service. You must select a current Available Service
Plan.
Retired Service Plans are not available to existing customers for selection when requesting a
change to a your existing Service Plan except at our discretion and only where the relevant
service is active and connected to another Retired Service Plan at the time of your request.
If you wish to change your service plan from a current Available Service Plan the new
Service Plan you select must be an Available Service Plan.
3.1.4.1 MyCircle Service Plans
3.1.4.1.1 MyCircle Mini 19 Plan
The MyCircle Mini 19 Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
A maximum of 20 minutes of ACN-2-ACN Talk Free per month is automatically
available to all services on this Service Plan. No special conditions apply.
3.1.4.1.2 MyCircle Mini 29 Plan
The MyCircle Mini 29 Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
A maximum of 50 minutes of ACN-2-ACN Talk Free per month is automatically
available to all services on this Service Plan. No special conditions apply.
3.1.4.1.3 MyCircle 49 Cap Plan
The MyCircle 49 Cap Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
ACN-2-ACN First5Free is automatically available to all services on this Service
Plan. No special conditions apply.
3.1.4.1.4 MyCircle 59 Cap Plan
The MyCircle 59 Cap Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
ACN-2-ACN First5Free is automatically available to all services on this Service
Plan. No special conditions apply.
3.1.4.1.5 MyCircle 79 Cap Plan
The MyCircle 79 Cap Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
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ACN-2-ACN First5Free is automatically available to all services on this Service
Plan. No special conditions apply.
3.1.4.1.6 MyCircle 89 Cap Plan
The MyCircle 89 Cap Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
ACN-2-ACN First5Free is automatically available to all services on this Service
Plan. No special conditions apply.
3.1.4.1.7 MyCircle 149 Cap Plan
The MyCircle 149 Cap Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
ACN-2-ACN First5Free is automatically available to all services on this Service
Plan. No special conditions apply.
3.1.4.1.8 MyCircle 179 Cap Plan
The MyCircle 179 Cap Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
ACN-2-ACN First5Free is automatically available to all services on this Service
Plan. No special conditions apply.
3.1.4.2 Freedom Service Plans
3.1.4.2.1 Freedom 10 Plan
The Freedom 10 Plan was available to credit-approved non-commercial (i.e.
Residential) or commercial (i.e. Business) customers.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.3 MyCircle Service Plans
3.1.4.3.1 MyCircle Infinity $99 Plan
The MyCircle Infinity $99 Plan was withdrawn as an Available Service Plan on
January 15, 2009 and is no longer available for new connections.
Note: Our offer and your use of the MyCircle Infinity $99 Plan is subject to the
Optus Fair Go Policy as set out in Appendix W of Optus’ Standard Form of
Agreement for Digital Mobile Service as amended from time to time, and also the
additional conditions as set out below:
We aim to provide a quality service and competitive offer to all our customers and
ensure that no customers are disadvantaged by the behaviour of others.
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The MyCircle Infinity $99 Plan includes an offer of unlimited use of certain
eligible calls and events. We supply the service and the offer for the purpose of
you making and receiving calls and sending content from or receiving content to
your mobile phone on our network for your own personal or business use. We will
consider your use of the offer to be unreasonable if you:
i) make or receive calls or send or receive content on our network other
than for your personal or business use;
ii) wholesale international calls (including transit, refile or aggregate
domestic or international traffic) on our network; or
iii) use the service (including the SIM card) in connection with a device
that switches or re-routes calls to and from our network or the network of
any Supplier;
without first obtaining our written consent. We may give or withhold our consent,
or make consent subject to conditions, in our discretion.
We will also consider your use of the service to be unreasonable if you set up
switch devices which may potentially allow a line to be kept open limiting the
ability of other customers to access our network.
Without limiting our rights under the General Terms or our rights under this
Service Description, where we consider your use of the offer to be unreasonable
then we may suspend or cancel your service, in each case immediately and without
notice to you.
Please note that our right to suspend or cancel the service without notice to you
under these special conditions over-rides any requirement we may have to give
you notice in other parts of this SFOA.
3.1.4.3.2 MyCircle Infinity $129 Plan
The MyCircle Infinity $99 Plan was withdrawn as an Available Service Plan on
January 15, 2009 and is no longer available for new connections.
Note: Our offer and your use of the MyCircle Infinity $129 Plan is subject to the
Optus Fair Go Policy as set out in Appendix W of Optus’ Standard Form of
Agreement for Digital Mobile Service as amended from time to time, and also the
additional conditions as set out below:
We aim to provide a quality service and competitive offer to all our customers and
ensure that no customers are disadvantaged by the behaviour of others.
The MyCircle Infinity $129 Plan includes an offer of unlimited use of certain
eligible calls and events. We supply the service and the offer for the purpose of
you making and receiving calls and sending content from or receiving content to
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your mobile phone on our network for your own personal or business use. We will
consider your use of the offer to be unreasonable if you:
i) make or receive calls or send or receive content on our network other than
for your personal or business use;
ii) wholesale international calls (including transit, refile or aggregate
domestic or international traffic) on our network; or
iii) use the service (including the SIM card) in connection with a device
that switches or re-routes calls to and from our network or the network of
any Supplier;
without first obtaining our written consent. We may give or withhold our consent,
or make consent subject to conditions, in our discretion.
We will also consider your use of the service to be unreasonable if you set up
switch devices which may potentially allow a line to be kept open limiting the
ability of other customers to access our network.
Without limiting our rights under the General Terms or our rights under this
Service Description, where we consider your use of the offer to be unreasonable
then we may suspend or cancel your service, in each case immediately and without
notice to you.
Please note that our right to suspend or cancel the service without notice to you
under these special conditions over-rides any requirement we may have to give
you notice in other parts of this SFOA.
3.1.4.4 Freedom Service Plans
3.1.4.4.1 Freedom 29 Plan
The Freedom 29 Plan was withdrawn as an Available Service Plan on October 28,
2007 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.4.2 Freedom 49 Cap Plan
The Freedom 49 Cap Plan was withdrawn as an Available Service Plan on
October 28, 2007 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.4.3 Freedom 79 Cap Plan
The Freedom 79 Cap Plan was withdrawn as an Available Service Plan on
October 28, 2007 and is no longer available for new connections.
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The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.4.4 Freedom 149 Cap Plan*
The Freedom 149 Cap Plan was withdrawn as an Available Service Plan on
October 28, 2007 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan at a reduced earning rate (see clause 3.2.8below). No special
conditions apply.
*Note: Our offer and your use of the Freedom 149 Cap Plan is subject to ACN’s
Freedom 149 Cap Plan Reasonable Use Policy (RUP) as set out below:
a) We aim to provide a quality service and competitive offer to all our
customers and ensure that no customers are disadvantaged by the behaviour of
others.
The Freedom 149 Cap Plan includes an offer whereby you will only pay for
certain eligible calls and events, including eligible international calls, up to a
minimum threshold value each invoicing period, after which eligible calls and
events are free up to a maximum threshold value (per invoicing period).
ACN will consider your use of this offer to be excessive if your minutes of
international calling exceed 300 minutes in any month.
When we identify that your use is excessive, as stated above, we may, at our
discretion, choose to apply standard call rates to the excess calls or refuse you
access to the inclusion of international calls in the offer. If we refuse you
access to the inclusion of international calls in the offer we will then charge
you our standard rates for all minutes of international calling.
b) We supply the service for the purpose of you making and receiving
calls and sending content from or receiving content to your mobile phone on
our network for your own personal or business use. We will consider your use
to be unreasonable if you:
i) make or receive calls or send or receive content on our network other than
for your personal or business use;
ii) wholesale international calls (including transit, refile or aggregate
domestic or international traffic) on our network; or
iii) use the service (including the SIM card) in connection with a device
that switches or re-routes calls to and from our network or the network of
any Supplier;
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without first obtaining our written consent. We may give or withhold our
consent, or make consent subject to conditions, in our discretion.
We will also consider your use of the service to be unreasonable if you set up
switch devices which may potentially allow a line to be kept open limiting the
ability of other customers to access our network.
Without limiting our rights under the General Terms or our rights under this
Service Description, where we consider your use of the offer to be
unreasonable then we may suspend or cancel your service, in each case
immediately and without notice to you.
Please note that our right to suspend or cancel the service without notice to you
under this RUP over-rides any requirement we may have to give you notice in
other parts of this SFOA.
3.1.4.4.5 Freedom 49 SuperCap Plan
The Freedom 49 SuperCap Plan was withdrawn as an Available Service Plan on
April 14, 2007 and is no longer available for new connections.
The ACN2ACN Calling Bonus is automatically available to all services on this
Service Plan at a reduced earning rate (see clause 3.2.8below). No special
conditions apply.
3.1.4.4.6 Freedom 79 SuperCap Plan
The Freedom 79 SuperCap Plan was withdrawn as an Available Service Plan on
April 14, 2007 and is no longer available for new connections.
The ACN2ACN Calling Bonus is automatically available to all services on this
Service Plan at a reduced earning rate (see clause 3.2.8below). No special
conditions apply.
3.1.4.4.7 Freedom 150 Plan
The Freedom 150 Plan was withdrawn as an Available Service Plan on June 06,
2008 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.5 ACN Service Plans
3.1.4.5.1 ACN $10 Friends Plan
The ACN $10 Friends Plan was withdrawn as an Available Service Plan on June
23, 2006 and is no longer available for new connections.
The ACN2ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
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3.1.4.5.2 ACN $49 Cap Plan
The ACN $49 Cap Plan was withdrawn as an Available Service Plan on June 23,
2006 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.5.3 ACN $49 Cap Plus Plan
The ACN $49 Cap Plus Plan was withdrawn as an Available Service Plan on June
23, 2006 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.5.4 ACN $79 Cap Plan
The ACN $79 Cap Plan was withdrawn as an Available Service Plan on June 23,
2006 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.4.5.5 ACN $150 Plan
The ACN $150 Plan was withdrawn as an Available Service Plan on June 23,
2006 and is no longer available for new connections.
The ACN-2-ACN Calling Bonus is automatically available to all services on this
Service Plan. No special conditions apply.
3.1.5 Minimum Service Terms
The Service Plan you choose is subject to a minimum service term. You must connect to the
Service Plan for the minimum term, as shown in the table below. Where you do not maintain
your service for the minimum service term or you request a Service Plan change during the
minimum service term period, you agree to pay the relevant Early Termination Fee (see
clause 1.9above).
Service Plan Minimum Service Term
MyCircle Infinity $99 and $129 Plans 24 months from Commencement Date
All other Service Plans 6 months from Commencement Date
Where equipment (e.g. mobile handset) is
offered with connection to the plan, all
Service Plans
24 months from supply of equipment
(“Goods”)
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3.2 GSM CHARGES
We may, at our discretion, waive or reduce any charges.
3.2.1 Service Charges
3.2.1.1 Network Connection Fee
Service Charge Description Charge per month
Inclusive of GST
Network Connection Fee (all Service Plans) Nil
3.2.1.2 Network Access Fees
You will be charged a Network Access fee (“Network Access Fee”) per monthly invoicing
period for each of your GSM Mobile services, as specified in the tables below. The
appropriate Network Access Fee is applied according to the Service Plan chosen and is
applied in advance.
The Network Access Fee is pro-rated according to the portion of the invoicing period over
which the GSM Mobile service was active, or the Service Plan applied, as appropriate.
Service charges begin on the day that the network provider completes all necessary steps to
activate the service, or from midnight on the day a Service Plan change is effected.
Service charges cease at midnight on the day the network provider completes all necessary
steps to terminate the physical service.
Table – Network Access Fees - MyCircle Service Plans
Service Plan Charge per month
Inclusive of GST
Network Access Fee
MyCircle Mini 19 Plan Nil
MyCircle Mini 29 Plan Nil
MyCircle 49 Cap Plan Nil
MyCircle 59 Cap Plan Nil
MyCircle 79 Cap Plan Nil
MyCircle 89 Cap Plan Nil
MyCircle 149 Cap Plan Nil
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Service Plan Charge per month
Inclusive of GST
MyCircle 179 Cap Plan Nil
MyCircle Infinity $99 Plan Nil
MyCircle Infinity $129 Plan Nil
Table – Network Access Fees – Freedom Service Plans
Service Plan Charge per month
Inclusive of GST
Network Access Fee
Freedom 10 Plan $10.00
Freedom 29 Plan $29.00
Freedom 49 Cap Plan Nil
Freedom 49 SuperCap Plan Nil
Freedom 79 Cap Plan Nil
Freedom 79 SuperCap Plan Nil
Freedom 149 Cap Plan Nil
Freedom 150 Plan $150.00
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Table – Network Access Fees – ACN Service Plans (Retired)
Service Plan Charge per month
Inclusive of GST
Network Access Fee
ACN $10 Friends Plan $10.00
ACN $49 Cap Plan Nil
ACN $49 Cap Plus Plan Nil
ACN $79 Cap Plan Nil
ACN $150 Plan $150.00
3.2.2 Service Plan Fees
Where you have chosen a Service Plan that attracts a Service Plan Fee (‘Plan Fee’) we will
charge you a recurring fee each month for access to certain pricing features of that Service
Plan. The Plan Fee is in addition to the network access, feature and usage charges that apply
to your Service Plan and is applied in advance.
The Plan Fee is pro-rated according to the portion of the invoicing period over which the
Service Plan was active and is applied irrespective of your usage of the service during the
invoicing period.
The Plan Fee begins on the day that the network provider completes all necessary steps to
activate the service, or from midnight on the day a Service Plan change is effected.
The Plan Fee ceases at midnight on the day the network provider completes all necessary
steps to terminate the physical service, or at midnight on the day a Service Plan change is
effected.
Service Plans which attract a Plan Fee (and the relevant charge) are outlined in the following
table:
Service Plan Plan Fee
Inclusive of GST
MyCircle Mini 19 $19.00 per month
MyCircle Mini 29 $29.00 per month
MyCircle Infinity $99 Plan $99.00 per month
MyCircle Infinity $129 Plan $129.00 per month
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Plan Fees may include a usage credit component (“Included Calls”, see below) applied in
arrears.
3.2.2.1 Minimum Spend
You must pay us a minimum monthly spend each month according to the amount specified
for the relevant Service Plan in the following tables. This minimum monthly spend includes
an equal value of included usage of specific call and event types as specified and is pro-rated
according to the portion of the invoicing period over which the Service Plan is applied. The
minimum monthly spend will be charged even if you do not make calls to this value in any
month. If applicable, this charge is applied in arrears.
3.2.2.1.1 My Circle Plans
For the purposes of contribution toward the minimum monthly spend requirement,
the following specific call and event types are included for all MyCircle plans:
• National Airtime events (see clause 3.2.6below)
• National Call Diversion
• National SMS (SMS-MO)
• Voicemail deposit and retrieval
• Fax Mailbox retrieval
• International SMS (SMS-MO)
• 1-800 Airtime.
All other call and event types are excluded (see also clause 3.1above). Usage of
value-added services is also excluded.
Table – Minimum Spend – MyCircle Service Plans
Service Plan Minimum Spend per month
Inclusive of GST
MyCircle Mini 19 Plan Nil
MyCircle Mini 29 Plan Nil
MyCircle 49 Cap Plan $49.00
MyCircle 59 Cap Plan $59.00
MyCircle 79 Cap Plan $79.00
MyCircle 89 Cap Plan $89.00
MyCircle 149 Cap Plan $149.00
MyCircle 179 Cap Plan $179.00
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Service Plan Minimum Spend per month
Inclusive of GST
MyCircle Infinity $99 Plan Nil
MyCircle Infinity $129 Plan Nil
3.2.2.1.2 Freedom Plans
For the purposes of contribution toward the minimum monthly spend requirement,
the following specific call and event types are included for all Freedom plans:
• National Airtime events (see below)
• National Call Diversion
• National SMS (SMS-MO)
• Voicemail deposit and retrieval
• Fax Mailbox retrieval
• International SMS (SMS-MO)
• 1-800 Airtime.
For the purposes of contribution toward the minimum monthly spend requirement,
the following specific call and event types are included for all Freedom plans with
the exception of the Freedom 49 SuperCap Plan and the Freedom 79 SuperCap
Plan:
• International calls (see clause 3.2.9below)
• ThruConnect calls
All other call and event types are excluded (see also clause 3.1above). Usage of
value-added services is also excluded.
Table – Minimum Spend – Freedom Service Plans
Service Plan Minimum Spend per month
Inclusive of GST
Freedom 10 Plan n/a
Freedom 29 Plan n/a
Freedom 49 Cap Plan $49.00
Freedom 49 SuperCap Plan $49.00
Freedom 79 Cap Plan $79.00
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Service Plan Minimum Spend per month
Inclusive of GST
Freedom 79 SuperCap Plan $79.00
Freedom 149 Cap Plan $149.00
Freedom 150 Plan n/a
3.2.2.1.3 ACN Plans
For the purposes of contribution toward the minimum monthly spend requirement,
the following specific call and event types are included for all ACN plans:
• National Airtime events (see clause below)
• National Call Diversion
• National SMS (SMS-MO)
• Voicemail deposit and retrieval
• Fax Mailbox retrieval
• International SMS (SMS-MO)
• 1-800 Airtime
• International calls (see clause 3.2.9below)
• ThruConnect calls
All other call and event types are excluded. Usage of value-added services is also
excluded.
Table – Minimum Spend – ACN Service Plans
Service Plan Minimum Spend per month
Inclusive of GST
ACN $10 Friends Plan n/a
ACN $49 Cap Plan $20.00
ACN $49 Cap Plus Plan $49.00
ACN $79 Cap Plan $25.00
ACN $150 Plan n/a
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3.2.2.2 Included Calls
Network Access Fees and Plan Fees include an airtime credit component (“Included Calls”)
applied in arrears.
The following table outlines the maximum value of airtime credit included in the Network
Access Fee or Plan Fee for each Service Plan:
Table – Included Calls – MyCircle Service Plans
Service Plan Value of Included Calls per month
Inclusive of GST
MyCircle Mini 19 Plan $50.00
MyCircle Mini 29 Plan $120.00
MyCircle 49 Cap Plan Nil
MyCircle 59 Cap Plan Nil
MyCircle 79 Cap Plan Nil
MyCircle 89 Cap Plan Nil
MyCircle 149 Cap Plan Nil
MyCircle 179 Cap Plan Nil
MyCircle Infinity $99 Plan Nil
MyCircle Infinity $129 Plan Nil
Table – Included Calls – Freedom Service Plans
Service Plan Value of Included Calls per month
Inclusive of GST
Freedom 10 Plan $10.00
Freedom 29 Plan $99.00
Freedom 49 Cap Plan Nil
Freedom 49 SuperCap Plan Nil
Freedom 79 Cap Plan Nil
Freedom 79 SuperCap Plan Nil
Freedom 149 Cap Plan Nil
Freedom 150 Plan $150.00
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Table – Included Calls – ACN Service Plans (Retired)
Service Plan Value of Included Calls per month
Inclusive of GST
ACN $10 Friends Plan $10.00
ACN $49 Cap Plan Nil
ACN $49 Cap Plus Plan Nil
ACN $79 Cap Plan Nil
ACN $150 Plan $150.00
Airtime credits do not accrue in any invoicing period where the Network Access Fee or Plan
Fee is waived or reduced. The value of Included Calls is pro-rated according to the portion of
the invoicing period over which the Service Plan is applied. Included Calls include only
specific call and event types as follows:
c) National Airtime events (see below)
d) National Call Diversion
e) National SMS (SMS-MO)
f) Voicemail deposit and retrieval
g) Fax Mailbox retrieval
Included Calls also include the following specific call and event types for the MyCircle
Mini 19 and MyCircle Mini 29 Plans only:
•••• International voice calls
•••• National MMS (handset and web generated only)
•••• International SMS (SMS-MO)
Included Calls also include the following specific call and event types for the Freedom 29
Plan, Freedom 150 Plan and ACN $150 Plan only:
•••• National MMS (handset and web generated only)
•••• International MMS (handset and web generated only, excludes MMS sent while
roaming on the GSM networks of overseas GSM partner mobile carriers)
All other call and event types are excluded (see also clause 3.1above). Recurring charges for
value-added services are also excluded.
Airtime credits not used in a monthly invoicing period are forfeited.
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3.2.3 Cap Thresholds
Where a Service Plan is defined as a capped Service Plan (‘Cap Plan’) you will only pay for
certain eligible calls and events (‘Cap Eligible Events’ – see clause 3.2.4below) up to a
minimum threshold value each invoicing period, after which eligible calls and events are free
up to a maximum threshold value per invoicing period. (i.e. the value of eligible calls and
events between the entry (minimum) and exit (maximum) thresholds is rebated to you in the
same invoicing period). The following tables outlines the cap entry and exit thresholds for
each Cap Plan:
Table – Cap Thresholds – MyCircle Service Plans
Service Plan Cap Entry Threshold
Inclusive of GST
Cap Exit Threshold
Inclusive of GST
MyCircle 49 Cap Plan $49.00 $300.00
MyCircle 59 Cap Plan $59.00 $350.00
MyCircle 79 Cap Plan $79.00 $550.00
MyCircle 89 Cap Plan $89.00 $600.00
MyCircle 149 Cap Plan $149.00 $1,200.00
MyCircle 179 Cap Plan $179.00 $1,500.00
Note: The MyCircle Mini 19 Plan, MyCircle Mini 29 Plan, MyCircle Infinity $99
Plan and MyCircle Infinity $129 Plan are NOT Cap Plans.
Table – Cap Thresholds – Freedom Service Plans
Service Plan Cap Entry Threshold
Inclusive of GST
Cap Exit Threshold
Inclusive of GST
Freedom 49 Cap Plan $49.00 $230.00
Freedom 49 SuperCap Plan $49.00 $300.00
Freedom 79 Cap Plan $79.00 $500.00
Freedom 79 SuperCap Plan $79.00 $550.00
Freedom 149 Cap Plan $149.00 $1,000.00
Note: The Freedom 10, Freedom 29 and Freedom 150 Plans are NOT Cap Plans.
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Table – Cap Thresholds – ACN Service Plans
Service Plan Cap Entry Threshold
Inclusive of GST
Cap Exit Threshold
Inclusive of GST
ACN $49 Cap Plan $49.00 $200.00
ACN $49 Cap Plus Plan $49.00 $230.00
ACN $79 Cap Plan $79.00 $500.00
Note: The ACN $10 Friends Plan and the ACN $150 Plan are NOT Cap Plans.
3.2.4 Cap Eligible Events
Cap Eligible Events include only specific call and event types as follows:
h) National Airtime events (see clause below)
i) National Call Diversion
j) National SMS (SMS-MO)
k) Voicemail deposit and retrieval
l) Fax Mailbox retrieval
m) International SMS (SMS-MO)
•••• National MMS (handset and web generated only)
n) 1-800 Airtime.
Cap Eligible Events also include the following specific call and event types for all Cap Plans
with the exception of all MyCircle Cap Plans, the Freedom 49 SuperCap Plan and the
Freedom 79 SuperCap Plan:
•••• International calls* (see below)
•••• ThruConnect calls
Cap Eligible Events also include the following specific event type for all Cap Plans with the
exception of MyCircle Cap Plans:
•••• International MMS (handset and web generated only, excludes all MMS sent while
roaming on the GSM networks of overseas GSM partner mobile carriers)
All other call and event types are excluded (see also clause 3.1above). Recurring charges for
value added services are also excluded.
*Note: An exception applies in regards to the Freedom 149 Cap Plan in that up to only 300
minutes of international calls are cap eligible (see Freedom 149 Cap Plan Reasonable Use
Policy above).
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The entry and exit threshold values are pro-rated according to the portion of the invoicing
period over which the service was active, or the Service Plan applied, as appropriate.
Once the combined value of eligible calls and events exceeds the cap exit threshold standard
call and event charges apply for the remainder of the invoicing period. Any unused value
between the entry and exit thresholds not used in a monthly invoicing period is forfeited.
3.2.5 Value-Added Services
You will be charged an access charge per monthly invoicing period for each value-added
service (“Feature”) activated for your service. The relevant charge is applied in advance and
is outlined in the table below.
The relevant Feature charge is pro-rated according to the portion of the invoicing period over
which the Feature was active. Charging begins on the day that the network provider
completes all necessary steps to activate the Feature, and ceases at midnight on the day the
network provider completes all necessary steps to terminate the Feature for your service.
Feature Access Charge
Inclusive of GST
Voicemail Nil*
Voicemail with Fax Mailbox $10.00 per month*
Group Voicemail $5.00 per month*
Group Voicemail with Fax Mailbox $15.00 per month*
Call Waiting/Call Hold Nil
SMS Text Messaging Nil*
Paging Nil*
Caller ID Nil
* Note: Charges apply for use of the feature.
3.2.6 Airtime and Toll – National Airtime Events
3.2.7 The charges for national calls, calls to mobiles and calls to 13 and 1-300 numbers
(collectively, “National Airtime Events”) will vary depending on the Service Plan that applies
to your service.
National Airtime Events are defined as calls made using the Singtel Optus GSM cellular
network to fixed phones, GSM, 3GSM and CDMA mobile services and, with the exception of
MyCircle Infinity Plans (see 3.2.7.2below), calls to 13 and 1-300 services (excluding any
special 13 and 1-300 services) within Australia.
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National Call Minutes means the minutes of airtime that comprise these calls (i.e. excludes
any initial charge which may apply).
3.2.7.1 MyCircle Service Plans
The following table outlines the charges for National Airtime Events for MyCircle service
plans:
Service Plan Charging Period Charge per 30 second increment (unless
specified otherwise)
Inclusive of GST
MyCircle Mini 19 Initial charge 35¢ per call
All times^ $0.45
MyCircle Mini 29 Initial charge 30¢ per call
All times# $0.40
MyCircle 49 Cap Plan Initial charge 35¢ per call
All times* $0.40
MyCircle 59 Cap Plan Initial charge 35¢ per call
All times* $0.40
MyCircle 79 Cap Plan Initial charge 35¢ per call
All times* $0.35
MyCircle 89 Cap Plan Initial charge 35¢ per call
All times* $0.35
MyCircle 149 Cap Plan Initial charge 35¢ per call
All times* $0.35
MyCircle 179 Cap Plan Initial charge 35¢ per call
All times* $0.35
MyCircle Infinity $99 Plan ¶ Initial charge No charge
All times $0.00
MyCircle Infinity $129 Plan ¶ Initial charge No charge
All times $0.00
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Service Plan Charging Period Charge per 30 second increment (unless
specified otherwise)
Inclusive of GST
^ Calls made from your GSM service in Australia to another ACN Fixed Line or ACN GSM
Mobile service will incur no charge to the originating service for the first 5 minutes of duration per
call. Standard rates for National Airtime Events, as specified, apply to all minutes of airtime
duration thereafter, with no Initial Charge at transition. A maximum benefit of 20 minutes, or 40
charging increments, per month applies.
# Calls made from your GSM service in Australia to another ACN Fixed Line or ACN GSM
Mobile service will incur no charge to the originating service for the first 5 minutes of duration per
call. Standard rates for National Airtime Events, as specified, apply to all minutes of airtime
duration thereafter, with no Initial Charge at transition. A maximum benefit of 50 minutes, or 100
charging increments, per month applies.
* Calls made from your GSM service in Australia to another ACN GSM Mobile service billed to
you on the same ACN account number will incur no charge to the originating service for the first 5
minutes of duration per call. Standard rates for National Airtime Events, as specified, apply to all
minutes of airtime duration thereafter. ACN’s First5Free Reasonable Use Policy (RUP) applies.
¶ Special terms and conditions apply – Calls which are calls to 13 and 1300 numbers are charged as
per below.
3.2.7.2 13/1300 Calls - MyCircle Infinity Plans
The following table outlines the charges for services subscribed to MyCircle Infinity Plans for
calls to 13 and 1-300 services (excluding any special 13 and 1-300 services) within Australia:
Service Plan Charging Period Charge per 30 second increment (unless
specified otherwise)
Inclusive of GST
MyCircle Infinity $99 Plan Initial charge 35¢ per call
All times $0.35
MyCircle Infinity $129 Plan Initial charge 35¢ per call
All times $0.35
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3.2.7.3 Freedom Service Plans
The following table outlines the charges for National Airtime Events for Freedom service
plans:
Service Plan Charging Period Charge per 30 second increment (unless
specified otherwise)
Inclusive of GST
Freedom 10 Plan Initial charge 25¢ per call
All times $0.50
Freedom 29 Plan Initial charge 30¢ per call
All times $0.40
Freedom 49 Cap Plan Initial charge 30¢ per call
All times $0.35
Freedom 49 SuperCap Plan Initial charge 35¢ per call
All times $0.40
Freedom 79 Cap Plan Initial charge 30¢ per call
All times $0.35
Freedom 79 SuperCap Plan Initial charge 35¢ per call
All times $0.35
Freedom 149 Cap Plan Initial charge 30¢ per call
All times $0.35
Freedom 150 Plan Initial charge 15¢ per call
All times $0.13
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3.2.7.4 ACN Service Plans
The following table outlines the charges for National Airtime Events for ACN service plans:
Service Plan Charging Period Charge per 30 second increment (unless
specified otherwise)
Inclusive of GST
ACN $10 Friends Plan Initial charge 25¢ per call
All times $0.50
ACN $49 Cap Plan Initial charge 25¢ per call
All times $0.30
ACN $49 Cap Plus Plan Initial charge 25¢ per call
All times $0.30
ACN $79 Cap Plan Initial charge 25¢ per call
All times $0.30
ACN $150 Plan Initial charge 15¢ per call
All times $0.13
3.2.8 ACN-2-ACN Calling Bonus
Your GSM Mobile service may qualify for an ACN-2-ACN Calling Bonus (“Calling Bonus”)
credit where you have chosen a Service Plan that offers the Calling Bonus.
The Calling Bonus allows you to receive free ACN-2-ACN National Call Minutes up to a
maximum of 25% of the value of your total National Call Minutes each monthly invoicing
period. The Calling Bonus is applied as a rebate credit against the charges for ACN-2-ACN
National Call Minutes and will not exceed the total value of ACN-2-ACN National Call
Minutes within the monthly invoicing period.
The maximum rebate allowance the Calling Bonus will vary depending on the Service Plan
that applies to your service as follows:
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Service Plan ACN-2-ACN Calling Bonus
Value of Total National Call
Minutes
ACN $10 Friends Plan
Freedom 10 Plan
Freedom 29 Plan
ACN $49 Cap Plan
ACN $49 Cap Plus Plan
ACN $79 Cap Plan
ACN $150 Plan
Freedom 49 Cap Plan
Freedom 79 Cap Plan
Freedom 150 Plan
25%
Freedom 49 SuperCap Plan
Freedom 79 SuperCap Plan
Freedom 149 Cap Plan
10%
Note: MyCircle service plans are not eligible to accrue ACN-2-ACN Calling Bonus
credit(s).
3.2.9 Airtime and Toll – International Calls
The charges for international long distance Calls (‘International calls’) are set out below. An
initial charge of 35¢ (inclusive of GST) per call applies and call charges are based on the call
destination and the duration of the call.
Table 2. Standard Mobile International Call Charge Rates (all Service Plans)
Call Destination
Calling a fixed
line
$ per minute (inclusive of GST)
Calling a fixed
line
$ per 30 seconds (inclusive of GST)
Calling a mobile
$ per minute
(inclusive of GST)
Calling a mobile
$ per 30 seconds
(inclusive of GST)
Afghanistan, Islamic Republic of 2.12 1.060 2.12 1.060
Albania, Republic of 2.05 1.025 2.05 1.025
Algeria, People’s Democratic Republic of 1.95 0.975 1.95 0.975
American Samoa, Territory of 5.50 2.750 5.50 2.750
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Call Destination
Calling a fixed
line
$ per minute (inclusive of GST)
Calling a fixed
line
$ per 30 seconds (inclusive of GST)
Calling a mobile
$ per minute
(inclusive of GST)
Calling a mobile
$ per 30 seconds
(inclusive of GST)
Andorra, Principality of 2.82 1.410 2.82 1.410
Angola, Republic of 2.04 1.020 2.04 1.020
Anguilla 1.95 0.975 1.95 0.975
Antarctica 9.92 4.960 9.92 4.960
Antigua & Barbuda 2.04 1.020 2.04 1.020
Argentina (Argentine Republic) 1.83 0.915 1.83 0.915
Armenia, Republic of 2.34 1.170 3.08 1.540
Aruba 1.95 0.975 1.95 0.975
Ascension 4.95 2.475 4.95 2.475
Austria, Republic of 0.75 0.375 1.95 0.975
Azerbaijan, Republic of 1.82 0.910 1.82 0.910
Bahamas, Commonwealth of the 0.62 0.310 0.62 0.310
Bahrain, Kingdom of 0.90 0.450 0.90 0.450
Bangladesh, People’s Republic of 0.95 0.475 0.95 0.475
Barbados 2.17 1.085 2.17 1.085
Belarus, Republic of 2.59 1.295 2.59 1.295
Belgium, Kingdom of 1.75 0.875 2.30 1.150
Belize 2.52 1.260 2.52 1.260
Benin, Republic of 2.13 1.065 2.13 1.065
Bermuda 0.81 0.405 0.81 0.405
Bhutan, Kingdom of 1.25 1.125 1.25 1.125
Bolivia, The Plurinational State of 1.61 0.805 1.61 0.805
Bonaire, Special Municipality of 1.63 0.815 1.63 0.815
Bosnia & Herzegovina 1.75 0.875 2.45 1.225
Botswana, Republic of 2.20 1.100 2.20 1.100
Brazil, Federative Republic of 1.71 0.855 1.71 0.855
Brunei Darussalam, Negara 0.85 0.425 0.95 0.475
Bulgaria, Republic of 3.95 1.975 4.20 2.10
Burkina Faso 2.49 1.245 2.49 1.245
Burundi, Republic of 2.82 1.410 2.82 1.410
Cambodia, Kingdom of 1.15 0.575 1.35 0.825
Cameroon, Republic of 2.53 1.265 2.53 1.265
Canada 0.40 0.200 0.40 0.200
Cape Verde, Republic of 2.92 1.460 2.92 1.460
Cayman Islands 1.82 0.910 1.82 0.910
Central African Republic 3.78 1.890 3.78 1.890
Chad, Republic of 1.39 0.695 1.39 0.695
Chile, Republic of 1.40 0.700 1.40 0.700
China, People’s Republic of 0.90 0.450 1.17 0.585
Columbia, Republic of 1.03 0.515 1.10 0.55
Comoros, Union of the 2.61 1.305 2.61 1.305
Congo, Democratic Republic of the 2.65 1.325 2.65 1.325
Congo, Republic of the 2.04 1.020 2.04 1.020
Cook Islands 5.15 2.575 5.15 2.575
Costa Rica, Republic of 0.81 0.405 0.81 0.405
Cote d’Ivoire, Republic of 2.04 1.020 2.04 1.020
Croatia, Republic of 1.73 0.865 1.73 0.865
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Call Destination
Calling a fixed
line
$ per minute (inclusive of GST)
Calling a fixed
line
$ per 30 seconds (inclusive of GST)
Calling a mobile
$ per minute
(inclusive of GST)
Calling a mobile
$ per 30 seconds
(inclusive of GST)
Cuba, Republic of 9.52 4.760 9.52 4.760
Curaçao, Country of 1.63 0.815 1.63 0.815
Cyprus, Republic of 0.72 0.360 0.72 0.360
Cyprus (Turkish Cypriot administered area) 0.72 0.360 0.72 0.360
Czech Republic 2.39 1.195 2.39 1.195
Denmark, Kingdom of 1.42 0.710 1.42 0.710
Diego Garcia (British Indian Ocean Territory) 9.00 4.500 9.00 4.500
Djibouti, Republic of 3.29 1.645 3.29 1.645
Dominica, Commonwealth of 2.20 1.100 2.20 1.100
Dominican Republic 1.00 0.500 1.00 0.500
East Timor (Democratic Republic of Timor-
Leste) 14.23 7.115 14.23 7.115
Ecuador, Republic of 1.82 0.910 1.82 0.910
Egypt, Arab Republic of 1.50 0.750 1.50 0.750
El Salvador, Republic of 2.20 1.100 2.32 1.160
Equatorial Guinea, Republic of 2.52 1.260 2.52 1.260
Eritrea, State of 2.82 1.410 2.82 1.410
Estonia, Republic of 3.10 1.550 3.10 1.550
Ethiopia, Federal Democratic Republic of 2.50 1.250 2.50 1.250
Falkland Islands (Islas Malvinas) 4.95 2.475 4.95 2.475
Faroe Islands 2.72 1.360 2.72 1.360
Fiji Islands, Republic of the 1.19 0.595 1.19 0.595
Finland, Republic of 1.25 0.625 1.25 0.625
France (French Republic) 0.50 0.250 0.82 0.410
French Guiana (Department of Guiana) 2.65 1.325 2.65 1.325
French Polynesia, Territory of 2.28 1.140 2.28 1.140
Gabon (Gabonese Republic) 1.91 0.955 1.91 0.955
Gambia, Republic of The 3.03 1.515 3.03 1.515
Georgia 1.40 0.700 1.40 0.700
Germany, Federal Republic of 0.55 0.275 0.92 0.460
Ghana, Republic of 1.40 0.700 1.50 0.750
Gibraltar 3.10 1.550 3.10 1.550
Greece (Hellenic Republic) 0.50 0.250 0.75 0.375
Greenland 5.49 2.745 5.49 2.745
Grenada 2.20 1.100 2.20 1.100
Guadeloupe, Department of 4.95 2.475 4.95 2.475
Guam, Territory of 0.43 0.215 0.43 0.215
Guantanamo Bay, US Naval Base at 0.31 0.155 0.31 0.155
Guatemala, Republic of 1.10 0.550 1.10 0.550
Guinea, Republic of 2.20 1.100 2.20 1.100
Guinea-Bissau, Republic of 4.79 2.395 4.79 2.395
Guyana, Co-operative Republic of 2.19 1.095 2.19 1.095
Haiti, Republic of 2.38 1.190 2.38 1.190
Honduras, Republic of 1.82 0.910 1.82 0.910
Hong Kong Special Administrative Region (PRC) 0.40 0.200 0.65 0.325
Hungary, Republic of 1.35 0.675 1.80 0.900
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Call Destination
Calling a fixed
line
$ per minute (inclusive of GST)
Calling a fixed
line
$ per 30 seconds (inclusive of GST)
Calling a mobile
$ per minute
(inclusive of GST)
Calling a mobile
$ per 30 seconds
(inclusive of GST)
Iceland, Republic of 2.04 1.020 2.04 1.020
India, Republic of 1.20 0.600 1.20 0.600
Indonesia, Republic of 0.90 0.450 0.95 0.475
Iran, Islamic Republic of 1.27 0.635 1.27 0.635
Iraq, Republic of 0.95 0.475 1.20 0.600
Ireland, Republic of 0.43 0.215 0.68 0.340
Israel, State of 0.70 0.350 0.95 0.475
Italy (Italian Republic) 0.53 0.265 0.87 0.435
Jamaica 2.07 1.035 2.07 1.035
Japan 0.50 0.250 0.88 0.440
Jordan, Hashemite Kingdom of 0.91 0.455 0.95 0.475
Kazakhstan, Republic of 1.43 0.715 1.43 0.715
Kenya, Republic of 0.90 0.450 1.40 0.700
Kiribati, Republic of 5.18 2.590 5.18 2.590
Korea, Democratic People’s Republic of
(Choson) 8.49 4.245 8.49 4.245
Korea, Republic of (Han’guk) 0.80 0.400 1.00 0.500
Kuwait, State of 0.95 0.475 0.95 0.475
Kyrgyzstan (Kyrgyz Republic) 1.30 0.650 1.30 0.650
Laos (Lao People’s Democratic Republic) 0.79 0.395 0.88 0.440
Latvia, Republic of 1.75 0.875 1.75 0.875
Lebanon (Lebanese Republic) 1.20 0.600 1.40 0.700
Lesotho, Kingdom of 2.13 1.065 2.13 1.065
Liberia, Republic of 2.82 1.410 2.85 1.425
Libya (Great Socialist People’s Libyan Arab Jamahiriya) 2.56 1.280 2.56 1.280
Liechtenstein, Principality of 3.95 1.975 3.95 1.975
Lithuania, Republic of 1.67 0.835 1.67 0.835
Luxembourg, Grand Duchy of 1.76 0.880 1.76 0.880
Macau Special Administrative Region (PRC) 0.65 0.325 0.65 0.325
Macedonia, The Former Yugoslav Republic of 2.28 1.140 2.28 1.140
Madagascar, Republic of 3.07 1.535 3.07 1.535
Malawi, Republic of 1.60 0.800 1.60 0.800
Malaysia 0.60 0.300 0.80 0.400
Maldives, Republic of 2.12 1.060 2.12 1.060
Mali, Republic of 2.45 1.225 2.45 1.225
Malta, Republic of 2.38 1.190 2.38 1.190
Mariana Islands, Commonwealth of the
Northern 0.62 0.310 0.62 0.310
Marshall Islands, Republic of 2.42 1.210 2.42 1.210
Martinique, Department of 3.29 1.645 3.29 1.645
Mauritania, Islamic Republic of 2.04 1.020 2.04 1.020
Mauritius, Republic of 1.27 0.635 1.27 0.635
Mayotte, Departmental Collectivity of 2.68 1.340 2.68 1.340
Mexico (United Mexican States) 1.52 0.760 1.52 0.760
Micronesia, Federated States of 2.07 1.035 2.07 1.035
Moldova, Republic of 1.58 0.790 1.58 0.790
Monaco, Principality of 3.05 1.525 3.05 1.525
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Call Destination
Calling a fixed
line
$ per minute (inclusive of GST)
Calling a fixed
line
$ per 30 seconds (inclusive of GST)
Calling a mobile
$ per minute
(inclusive of GST)
Calling a mobile
$ per 30 seconds
(inclusive of GST)
Mongolia 1.40 0.700 1.40 0.700
Montenegro, Republic of 1.22 0.610 1.22 0.610
Montserrat 4.97 2.485 4.97 2.485
Morocco, Kingdom of 2.95 1.475 2.95 1.475
Mozambique, Republic of 2.11 1.055 2.11 1.055
Myanmar, Republic of the Union of 2.95 1.475 2.95 1.475
Namibia, Republic of 2.12 1.060 2.12 1.060
Nauru, Republic of 9.44 4.720 9.44 4.720
Nepal, Federal Democratic Republic of 2.05 1.025 2.05 1.025
Netherlands, Kingdom of the 1.41 0.705 1.41 0.705
New Caledonia, Territory of 2.23 1.115 2.23 1.115
New Zealand 0.35 0.175 0.67 0.335
Nicaragua, Republic of 1.95 0.975 1.95 0.975
Niger, Republic of 1.35 0.675 1.35 0.675
Nigeria, Federal Republic of 1.17 0.585 1.17 0.585
Niue 6.25 3.125 6.25 3.125
Norfolk Island, Territory of 8.47 4.235 8.47 4.235
Norway, Kingdom of 0.75 0.375 1.45 0.725
Oman, Sultanate of 1.85 0.925 1.90 0.950
Pakistan, Islamic Republic of 1.60 0.800 1.90 0.950
Palau, Republic of 2.43 1.215 2.43 1.215
Palestinian Autonomous Areas 1.10 0.550 1.15 0.575
Panama, Republic of 1.10 0.550 1.10 0.550
Papua New Guinea, Independent State of 2.35 1.175 2.35 1.175
Paraguay, Republic of 0.94 0.470 0.94 0.470
Peru, Republic of 1.42 0.710 1.42 0.710
Philippines, Republic of the 0.75 0.375 0.99 0.495
Poland, Republic of 1.35 0.675 1.98 0.990
Portugal (Portuguese Republic) 1.80 0.900 2.95 1.475
Puerto Rico, Commonwealth of 0.53 0.265 0.53 0.265
Qatar, State of 1.90 0.950 1.90 0.950
Reunion, Department of 2.15 1.075 2.15 1.075
Romania 1.15 0.575 1.75 0.875
Russian Federation 0.65 0.325 0.65 0.325
Rwanda, Republic of 1.58 0.790 1.58 0.790
Saba, Special Municipality of 1.63 0.815 1.63 0.815
Samoa, Independent State of 5.50 2.750 5.50 2.750
San Marino, Republic of 0.73 0.365 0.73 0.365
Sao Tome & Principe, Democratic Republic
of 8.89 4.445 8.89 4.445
Saudi Arabia, Kingdom of 1.25 0.625 1.25 0.625
Senegal, Republic of 2.10 1.050 2.10 1.050
Serbia, Republic of 1.22 0.610 1.22 0.610
Seychelles, Republic of 1.03 0.515 1.03 0.515
Sierra Leone, Republic of 3.40 1.700 3.45 1.725
Singapore, Republic of 0.45 0.225 0.75 0.375
Sint Martin, Country of 1.63 0.815 1.63 0.815
Retired Service Plan (pre 2012) – Charging Document
100 | P a g e 1 F e b r u a r y 2 0 1 2
Call Destination
Calling a fixed
line
$ per minute (inclusive of GST)
Calling a fixed
line
$ per 30 seconds (inclusive of GST)
Calling a mobile
$ per minute
(inclusive of GST)
Calling a mobile
$ per 30 seconds
(inclusive of GST)
Slovak Republic 1.69 0.845 1.69 0.845
Slovenia, Republic of 3.43 1.715 3.50 1.750
Solomon Islands 7.46 3.730 7.46 3.730
Somalia, Republic of 4.50 2.250 4.50 2.250
South Africa, Republic of 0.74 0.370 0.95 0.475
Spain, Kingdom of 1.15 0.570 1.80 0.900
Sri Lanka, Democratic Socialist Republic of 0.90 0.450 1.13 0.565
St Barthélemy, Collectivity of 4.95 2.475 4.95 2.475
St Eustatius, Special Municipality of 1.63 0.815 1.63 0.815
St Helena 5.69 2.845 5.69 2.845
St Kitts & Nevis, Federation of 2.19 1.095 2.19 1.095
St Lucia 2.08 1.040 2.08 1.040
St Martin, Collectivity of 4.95 2.475 4.95 2.475
St Pierre & Miquelon, Territorial Collectivity of 2.57 1.285 2.57 1.285
St Vincent & the Grenadines 1.95 0.975 1.95 0.975
Sudan, Republic of the 0.95 0.475 0.95 0.475
Suriname, Republic of 2.01 1.005 2.01 1.005
Swaziland, Kingdom of 1.95 0.975 1.95 0.975
Sweden, Kingdom of 0.75 0.375 1.75 0.875
Switzerland (Swiss Confederation) 1.10 0.550 2.95 1.475
Syria (Syrian Arab Republic) 1.82 0.910 1.82 0.910
Taiwan 0.90 0.450 1.05 0.525
Tajikistan, Republic of 1.41 0.705 1.41 0.705
Tanzania, United Republic of 2.38 1.190 2.38 1.190
Thailand, Kingdom of 0.90 0.450 0.90 0.450
Togo (Togolese Republic) 2.65 1.325 2.65 1.325
Tokelau 6.59 3.295 6.59 3.295
Tonga, Kingdom of 3.25 1.625 3.25 1.625
Trinidad & Tobago, Republic of 1.10 0.550 1.10 0.550
Tunisia (Tunisian Republic) 3.72 1.860 3.72 1.860
Turkey, Republic of 0.88 0.440 1.05 0.525
Turkmenistan 1.10 0.550 1.10 0.550
Turks & Caicos Islands 2.19 1.095 2.19 1.095
Tuvalu 4.95 2.475 4.95 2.475
Uganda, Republic of 1.45 0.725 1.45 0.725
Ukraine 1.10 0.550 1.10 0.550
United Arab Emirates 1.20 0.600 1.35 0.675
United Kingdom 0.35 0.175 0.65 0.325
United States of America 0.29 0.145 0.29 0.145
Uruguay, Oriental Republic of 2.05 1.025 2.05 1.025
Uzbekistan, Republic of 1.03 0.515 1.03 0.515
Vanuatu, Republic of 4.40 2.200 4.40 2.200
Vatican City, State of the 2.28 1.140 2.28 1.140
Venezuela, Bolivarian Republic of 1.56 0.780 1.56 0.780
Vietnam, Socialist Republic of 1.20 0.600 1.28 0.640
Virgin Islands, British 2.07 1.035 2.07 1.035
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Call Destination
Calling a fixed
line
$ per minute (inclusive of GST)
Calling a fixed
line
$ per 30 seconds (inclusive of GST)
Calling a mobile
$ per minute
(inclusive of GST)
Calling a mobile
$ per 30 seconds
(inclusive of GST)
Virgin Islands, United States 1.24 0.620 1.24 0.620
Wallis & Futuna Islands, Territory of the 9.28 4.640 9.28 4.640
Yemen, Republic of 1.85 0.925 1.85 0.925
Zambia, Republic of 1.75 0.875 2.40 1.200
Zimbabwe, Republic of 3.17 1.585 3.17 1.585
3.2.10 National SMS (SMS-MO)
National SMS are defined as standard text messages sent using the Singtel Optus GSM
cellular network to another GSM service, or GSM3 or CDMA mobile service within
Australia.
The charges for National SMS events will vary depending on the Service Plan that applies to
your service, as follows:
Service Plan Charge per Message Sent
Inclusive of GST
MyCircle Plans
MyCircle Mini 19 Plan 25¢
MyCircle Mini 29 Plan 25¢
MyCircle 49 Cap Plan 25¢
MyCircle 59 Cap Plan 25¢
MyCircle 79 Cap Plan 25¢
MyCircle 89 Cap Plan 25¢
MyCircle 149 Cap Plan 25¢
MyCircle 179 Cap Plan 25¢
MyCircle $99 Infinity Plan Nil
MyCircle $99 Infinity Plan Nil
Freedom Plans
Freedom 10 Plan 25¢
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Service Plan Charge per Message Sent
Inclusive of GST
Freedom 29 Plan 25¢
Freedom 49 Cap Plan 25¢
Freedom 49 SuperCap Plan 25¢
Freedom 79 Cap Plan 25¢
Freedom 79 SuperCap Plan 25¢
Freedom 149 Cap Plan 25¢
Freedom 150 Plan 20¢
ACN Plans
ACN $10 Friends Plan 25¢
ACN $49 Cap Plan 25¢
ACN $49 Cap Plus Plan 25¢
ACN $79 Cap Plan 25¢
ACN $150 Plan 20¢
We will charge you this amount regardless of whether the message is successfully delivered
or not. We charge per intended recipient. If you send the message to more than one cellular
mobile service you will be charged for the number of services to which that message is sent.
3.2.11 International SMS (SMS-MO)
International SMS are defined as text messages originating from your service and sent using
the Singtel Optus GSM cellular network to another cellular mobile service connected to an
overseas cellular mobile carrier.
The charges for International SMS events will vary depending on the Service Plan that
applies to your service, as follows:
Service Plan Charge per Message Sent
Inclusive of GST
MyCircle Plans
MyCircle Mini 19 Plan` 35¢
MyCircle Mini 29 Plan 35¢
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Service Plan Charge per Message Sent
Inclusive of GST
MyCircle 49 Cap Plan 50¢
MyCircle 59 Cap Plan 50¢
MyCircle 79 Cap Plan 50¢
MyCircle 89 Cap Plan 50¢
MyCircle 149 Cap Plan 50¢
MyCircle 179 Cap Plan 50¢
MyCircle $99 Infinity Plan 50¢
MyCircle $99 Infinity Plan 50¢
Freedom Plans
Freedom 10 Plan 35¢
Freedom 29 Plan 35¢
Freedom 49 Cap Plan 35¢
Freedom 49 SuperCap Plan 50¢
Freedom 79 Cap Plan 35¢
Freedom 79 SuperCap Plan 50¢
Freedom 149 Cap Plan 35¢
Freedom 150 Plan 35¢
ACN Plans
ACN $10 Friends’ Plan 35¢
ACN $49 Cap Plan 35¢
ACN $49 Cap Plus Plan 35¢
ACN $79 Cap Plan 35¢
ACN $150 Plan 35¢
3.2.12 We will charge you this amount regardless of whether the message is successfully
delivered or not. We charge per intended recipient. If you send the message to more than one
cellular mobile service you will be charged for the number of services to which that message
is sent.
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3.2.13 Airtime and Toll - Operator Assisted Calls
Call Type Charging Increment Charge per increment (or part thereof)
Inclusive of GST
Operator Assisted 3 seconds 22¢ plus the standard charge for the call
Directory Assistance Per call 50¢
ThruConnect Calls Per call $1.10 plus the standard charge for the call
3.2.14 Airtime and Toll – Other Calls and Events
(i) Airtime Surcharges
Surcharge Type Charging increment Charge per increment (or part thereof)
Inclusive of GST
Airtime A 3 seconds $0.011
(22¢ per minute)
Airtime B 30 seconds $0.22
(ii) Call and Event Charges
Call/Event Description Charge per 30 second or part thereof (unless
otherwise specified)
Inclusive of GST
Calls to Emergency Services (000, 112) Nil
Call Diversion to National Fixed Line and
Mobile numbers, and to the Paging Operator
$0.055
Call Diversion to International numbers $0.055 plus the charges set out in Appendix D
Calls (including call diversion) to Singtel Optus
MobileSat
$1.00 plus Airtime Surcharge B above
Calls to 1-800 Nil plus Airtime Surcharge A above
Calls to 0-500 (Telepath) $0.22
Calls to services supplied by other providers,
e.g. 1-90x, InfoFax 01972, Iterra etc
The service supplier’s standard published rates
(converted to a charge per 30 seconds) plus
Airtime Surcharge B above
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Call/Event Description Charge per 30 second or part thereof (unless
otherwise specified)
Inclusive of GST
Calls to Telstra’s InfoCall Plus $1.375 plus Airtime Surcharge B above
Voicemail Deposit (diversion to Voicemail)
Freedom 49 SuperCap Plan,
Freedom 79 SuperCap Plan, and
MyCircle Infinity $129 Plan only
no charge
Voicemail Deposit (diversion to Voicemail)
All other service plans
$0.055
Voicemail Retrieval
Freedom 49 SuperCap Plan and
Freedom 79 SuperCap Plan only
$0.30
Voicemail Retrieval
MyCircle Infinity $129 Plan only
Nil
Voicemail Retrieval
All other service plans
$0.165
321 Call Return
Freedom 49 SuperCap Plan and
Freedom 79 SuperCap Plan only
$0.30 plus standard national call rates
321 Call Return
All other service plans
$0.165 plus standard national call rates
Deliver from Fax Mailbox
Freedom 49 SuperCap Plan and
Freedom 79 SuperCap Plan only
$0.30 plus standard service plan pricing for the
destination of the call
Deliver from Fax Mailbox
All other service plans
$0.165 plus standard service plan pricing for the
destination of the call
Paging Messages $0.66 per message received
(iii) Data Service Charges
Event Description Charge per event for usage and/or carriage (as
specified)
Inclusive of GST
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Event Description Charge per event for usage and/or carriage (as
specified)
Inclusive of GST
GPRS Browsing / Wireless Internet
MyCircle Infinity $129 Plan only
Initial charge of 0¢ per connection from your
phone plus 0¢ per Megabyte for the first 2,048
Megabytes of data transferred, 35¢ per
Megabyte thereafter.
Note: the data transfer charge applies to the
amount of data uploaded and/or downloaded
during the connection. Data transfer charges
apply whether a download of content is
successful or not.
GPRS Browsing / Wireless Internet
All other service plans
Initial charge of 5¢ per connection from your
phone plus 1¢ per kilobyte of data transferred
Note: the data transfer charge applies to the
amount of data uploaded and/or downloaded
during the connection. Data transfer charges
apply whether a download of content is
successful or not.
WAP Alerts 22¢ per event
MMS (handset or web generated)
MyCircle Mini 19 Plan, MyCircle Mini 29 Plan,
MyCircle 49 Cap Plan, MyCircle 59 Cap Plan,
MyCircle 79 Cap Plan, MyCircle 89 Cap Plan,
My Circle 149 Cap Plan and MyCircle 179 Cap
Plan
50¢ per message sent, per intended recipient
MMS (handset or web generated)
MyCircle Infinity $99 Plan and MyCircle
Infinity $129 Plan
Nil per message sent, per intended recipient
MMS (handset or web generated)
All other service plans
60¢ per message sent, per intended recipient
MMS Select Content 75¢ per message received
MMS Premium Content $1.00 per message received
International MMS 75¢ per message sent, per intended recipient
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Event Description Charge per event for usage and/or carriage (as
specified)
Inclusive of GST
Instant Messaging 10¢ per message sent
3.2.15 Zoo Content
The charges for Zoo Content are the same as those set out in Appendix Y of Optus’ Standard
Form of Agreement for Digital Mobile Service as amended from time to time.
Usage or carriage charges associated with the delivery or request of content over GPRS will
also apply. These data transfer charges are applied according to the amount of data you
upload and download to your mobile phone in requesting or receiving the content and are set
out in the table at clause 3.2.14 (iii) above.
3.2.16 Early Termination Charge
3.2.16.1 6 Month Minimum Service Term
Where your service is subject to a 6 month minimum service term and is cancelled, either by
us or by you, within your minimum service term the following Early Termination Charge will
apply (in addition to any usage charges incurred up to and including the date of cancellation):
Service Plan Early Termination Charge
(Inclusive of GST)
ACN $10 Friends Plan
Freedom 10 Plan
Freedom 29 Plan
$60.00
MyCircle Mini 19 Plan $90.00
ACN $49 Cap Plan
ACN $49 Cap Plus Plan
ACN $79 Cap Plan
ACN $150 Plan
Freedom 49 Cap Plan
Freedom 49 SuperCap Plan
Freedom 79 Cap Plan
$120.00
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Service Plan Early Termination Charge
(Inclusive of GST)
Freedom 79 SuperCap Plan
Freedom 150 Plan
MyCircle Mini 29 Plan
MyCircle 49 Cap Plan
MyCircle 59 Cap Plan
MyCircle 79 Cap Plan
MyCircle 89 Cap Plan
Freedom 149 Cap Plan
MyCircle 149 Cap Plan
MyCircle 179 Cap Plan
$250.00
3.2.17
3.2.17.1 24 Month Minimum Service Term
Where your service is subject to a 24 month minimum service term and is cancelled, either by
us or by you, or you request a Service Plan Change within your minimum service term, an
Early Termination Charge will apply (in addition to any usage charges incurred up to and
including the date of cancellation). The Early Termination Charge applicable is calculated by
multiplying the Early Termination Unit Charge by the remaining months of your minimum
service term. For purposes of calculation of the Early Termination Change part months will
be rounded up to a full month. The Early Termination Unit Charge for each relevant Service
Plan is outlined in the following table :
Service Plan Early Termination Unit Charge
(Inclusive of GST)
MyCircle Mini 19 Plan $19.00
Freedom 29 Plan
MyCircle Mini 29 Plan
$25.00
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Service Plan Early Termination Unit Charge
(Inclusive of GST)
ACN $49 Cap Plan
ACN $49 Cap Plus Plan
Freedom 49 Cap Plan
Freedom 49 SuperCap Plan
MyCircle 49 Cap Plan
$35.00
MyCircle 59 Cap Plan $40.00
ACN $79 Cap Plan
Freedom 79 Cap Plan
Freedom 79 SuperCap Plan
MyCircle 79 Cap Plan
MyCircle Infinity $99 Plan
$45.00
MyCircle 89 Cap Plan $50.00
ACN $150 Plan
Freedom 150 Plan
Freedom 149 Cap Plan
MyCircle 149 Cap Plan
MyCircle 179 Cap Plan
MyCircle Infinity $129 Plan
$50.00