1 © copyright 2012 hewlett-packard development company, l


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TOPICS

HP Tools and Contacts

1° HP Partner Portal 6° HP Quickspecs on-line

2° HP Pricelists (.xls) 7° HP Post Sales Support NL & FR

3° HP Sales Central 8° Warranty & Carepacks registration Tools

4° www.channelpromotions.be 9° Official HP Spare Part dealers

5° HP Product Finder 10° HP Infocenter (Pre-Sales Value Products)

11° HP Security Bulletins


1° HP Partner Portal: central point for reseller info

Your first source of information for:

- Pricelists- Product presentations- Sales tools- Promotions- News- Training- Post sales info- Marketing material- And...access to status:

- Spaarpunten/Points de fidélité- Rebates

HP Partner First Portal :https://partner.hp.com

HP Business Partner Portal :https://partner.hp.com/SBSO

Portal Support : Log a case via the “get support” button on the right side of the page on the portal:

https://partner.hp.com/

https://partner.hp.com/SBSO


The most used HP sales tool !2° HP Pricelists (.xls)

The HP Price list is the most frequently used HP Sales Tool.

Each month it gives you an overview of PC HW, Print HW, Accessories, Supplies and Media, including the recommended end-user price.

The HP Pricelists are available through:

1° HP Channel Promotions 2° HP website(http://www.channelpromotions.be/pricelist) (www.enduserpricelist.be)

- Fixed OneDrive location for the PriceList -check out ‘General Information’ tab in the pricelist (faster availability!)

NEW NEW

http://www.channelpromotions.be/pricelist

http://www.enduserpricelist.be/


2° Computing Pricelist

● The “Slicers” in excel help you to easily pinpoint (a) specific product(s), by using your preferences and/or specific (product) requirements.


In a print-ready format !2° Computing PricelistGreat4Small and High Performers line-ups.

Great4Small

10% reseller margin

Lowest Price

HighPerformers

15% reseller margin

Added value Solutions


2° Computing Pricelist

* The HW-accessories compatibility tool(s) will no longer be integrated directly into the price list.All compatibility matrices can now be found on Sales Central. (https://www.hpsalescentral.com)

* A “how to...” guide can still be found in the tab “commercial accessories” of the price list.

https://www.hpsalescentral.com/


2° Printing Pricelist

* Easy-to-use portfolio overview.* The “Slicers” in excel help you to easily pinpoint (a) specific product(s), by using your preferences

and/or specific (product) requirements.* Overview of all Carepacks, supplies and media.


https://www.hpsalescentral.com

3° HP SALES CENTRAL : “the central tool”

• All Print & Pc info at your fingertips!

→ Presentation builder.→ Product comparisons with competition.→ Sales tools.→ photos, illustrations, video and audio.→ product compatibility matrices.

https://www.hpsalescentral.com/


1 location to see:- active Computing / Print / Supplies reseller promotions.- end-user promotions (through resellers).- different downloads available.- calendar: HP Highlights.

4° HP channel promotions

https://www.channelpromotions.be

https://www.channelpromotions.be/


5° HP Product Finder: PC / Display / Print

• You can access the Hp Product Finder through the HP Partner portal:


1° www.hp.com/go/qs2° Select “Search active quickspecs” or “search all quickspecs”, depending on whether you are looking for active products,

or products that are already EOL.3° Search on sku or product description.

6° HP Quickspecs on-line

http://www.hp.com/go/qs


7° HP Post Sales Support (NL)

HP dienst-na-verkoopTelefoonnummers

• ConsumentenproductenBelgië: 026 200 566Luxemburg: 27 302 049 (D)

27 302 007 (FR)

• Business producten

België: +32 2 620 00 88Luxemburg: +352 27 302 080

HP Support Center

• Log uw eigen supportaanvraag zonder te telefoneren (business products).

• Link: https://support.hp.com/be-nl/contact-hp/

Customer Relations Team behandelt supportcase klachten en escalaties (NL Speaking partners and end-users)

- [email protected]

https://support.hp.com/be-nl/

https://support.hp.com/be-nl/contact-hp/

mailto:[email protected]



Le service après-vente HPNuméros de téléphone

• Produits consommateurs

Belgique: 026 200 565Luxembourg: 27 302 049 (D)

27 302 007 (FR)

• Produits professionnels

Belgique: +32 2 620 00 88Luxembourg: +352 27 302 080

HP Support Center

• Enregistrez votre demande de support sans téléphoner (produits business).

• Link: https://support.hp.com/be-fr/contact-hp/

Customer Relations Team donne support en cas de réclamations et procédures d’escalade (clients & partenaires FR)

- [email protected]

7° HP Post Sales Support (FR) https://support.hp.com/be-fr/

https://support.hp.com/be-fr/contact-hp/




HP CarePack Centralwww.hp.com/go/cpc

Warranty lookuptool / check https://support.hp.com/us-en/checkwarranty

Need help of question around a

Carepack registration ?Belux email : [email protected]

8° Tools to check warranty & Carepack registration

http://www.hp.com/go/cpc

https://support.hp.com/us-en/checkwarranty



9° Official HP Spare Part dealers

be.eetgroup.com https://www.expressgrouponline.com/

Looking for a spare part?

http://partsurfer.hp.com/

www.convena.com

http://partsurfer.hp.com/


10° HP InfocenterGet presales support for workstations, Thin Clients and/or Retail Point-of-sale solutions !

HP Infocenter delivers technical presales support on Workstations, Thin Clients and RPOS

Support in English and French for Belux

Services include: • Technical presales product support

• Answering technical queries

• Providing information on promotions and upgrades

• Advising on configuration components

• Competitive information and comparisons

• Technical support for tenders / proposals

• Support for questions on technical and environmental regulations.

Contact via email : [email protected] (8h response time)

Via phone : 0080070317031 NEW!Find the most appropriate workstation through:

http://www8.hp.com/us/en/campaigns/workstations/product-finder.html

http://www8.hp.com/us/en/campaigns/workstations/product-finder.html


Get connected with product security updates from HP.

Your source for the latest technology information for enterprise and SMB customers.

Subscribe to HP real-time security information: All HP products use a common centralized Security Bulletin process managed by HP´s Product Security Response Team (PSRT). Subscribe to HP Security Bulletins by browsing to the website below and following the onscreen prompts to sign up for alerts.

Go to www.hp.com/go/alerts

11° HP Security Bulletins

http://www.hp.com/go/alerts

1 © copyright 2012 hewlett-packard development company, l

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