1 confidential copyright © 2009 infosys technologies ltd. part a of r-apdrp for hescom karnataka

1CONFIDENTIALCopyright © 2009 Infosys Technologies Ltd.

Part A of R-APDRP for HESCOM Karnataka


INTRODUCTION TO R-APDRP


R-APDRP

• R-APDRP is GoI’s initiative with focus on establishment of baseline data and fixation of accountability, and reduction of AT&C losses through strengthening & up-gradation of Sub-Transmission and Distribution network and adoption of Information Technology during XIth Plan

• Proposed to cover urban areas–towns and cities with population of more than 30,000 (10,000 in case of special category states)

• Projects under the scheme shall be taken up in Two Parts• Part-A will cover projects for establishment of baseline data and

IT applications for energy accounting/auditing & consumer services

• Part-B will cover System improvement, strengthening and augmentation etc.

• 1423 towns are eligible on pan India basis


Part-A of R-APDRP includes

• Consumer Indexing, Asset Mapping• GIS Mapping of the entire distribution network• Automatic Meter Reading (AMR) on DT & Feeders• Automatic Data Logging for all Distribution Transformers and

Feeders• SCADA/DMS in big towns / cities (with population over 4 lakh

and energy input of 350 MU)• Feeder Segregation/ Ring Fencing• Establishment of IT enabled customer service centers


Objectives and benefits of R-APDRP


R-APDRP: Roll out structure for Part A

Source: Power Finance Corporation

Approved ITC


Roles of various agencies


OVERVIEW OF R-APDRP PART-A IN KARNATAKA


Overview of R-APDRP Part-A in Karnataka

• Total five ESCOMs

• All mandatory and optional modules to be implemented

• Single solution for all ESCOMs

• DGPS based GIS survey in the identified towns

• AMR Implementation for DTs and HT customers

• Establishment of LAN, MPLS, VPN in the identified towns

• One Customer Call center per ESCOM with a toll free number

Pilot sites:

BESCOM : Bangalore

MESCOM : Shikaripura

HESCOM : Dharwad

CESC : Mandya

GESCOM : Gulbarga

Customer Care Centers:

BESCOM : Bangalore

MESCOM : Mangalore

HESCOM : Hubli

CESC : Mysore

GESCOM : Gulbarga

Disaster Recovery Center:

Chennai

Data Center:

Bangalore


R-APDRP Part A in Karnataka

Name of the ESCOM No. of Districts covered

Names of Districts covered No. of project areas

(Towns)Bangalore Electricity Supply Company Ltd., BESCOM, Bangalore

8 Bangalore Urban, Bangalore Rural, Kolar, Tumkur, Chitradurga, Davangere,Ramanagaram, Chikballapura

25

Mangalore Electricity Supply Company Ltd., MESCOM, Mangalore

4 Dakshina Kannada, Udupi, Shimoga, Chickmagalur

11

Chamundeshwari Electricity Supply Corporation Ltd., CESC,Mysore

5 Mysore,Mandya, Kodagu, Hassan, Chamarajnagar

12

Gulbarga Electricity Supply Company Ltd., GESCOM, Gulbarga

5 Gulbarga, Bidar, Raichur, Koppal, Bellary

21

Hubli Electricity Supply Company Ltd., HESCOM, Hubli

7 Dharwad, Belgaum, Haveri, Bagalkot, Uttar Kannada, Bijapur, Gadag

31

29 100


IT applications in Part-A of R-APDRP

Mandatory modules1. Meter Data Acquisition2. Energy Audit3. New Connection4. Disconnection & Dismantling5. GIS based customer Indexing and asset

mapping6. GIS based integrated network analysis module7. Centralized Customer Care Services8. Management Information System (MIS)9. Web Self Service10. Identity and Access Management system11. System Security Requirement12. Commercial Database13. Metering14. Billing15. Collections

Optional modules1. Asset Management2. Maintenance Management


Meter Data Acquisition

New Connection

Disconnection

GIS, Customer

Index

Centralized Customer

Care service

Web Self Service

Identity & Access

management

System Security

Requirement

GIS, Network Analysis

Billing

Collection

Metering

Asset Managemen

t

Maintenance

Management

Data CenterData

Center

Head Office

Energy Audit

MIS

Dismantling

Zonal Office Circle Office Divisional Office

Cash collection KIOSK

Billing & CollectionBilling & Collection

Customer Care Center

Customer Care Center

Internet

Internet

Customer

SRS-Part A

SRS- Part B

SRS-Part C

Sub DivisionSub Division

AMR Meter data

Mobile Meter data

Billing, Collection, New Connection and Disconnection

Cash collection KIOSK



Disaster recovery

Solution Overview


Reference WAN Architecture

MPLS VPN Cloud

MPLS VPN Cloud

SSL VPN over

Internet

...

Sub Division

Sub Stations

….

….

….

Div

isio

n O

ffice

Circle office

8Mbps Primary

6Mbps Secondary

2Mbps

Primary

1Mbps Secondary

2Mbp

s Pr

imar

y

1Mbp

s Se

cond

ary2Mbps

Primary

1Mbps

Secondary

256 Kbps Secondary

512 Kbps Primary

Head office

2 Mbps

Primary

1Mbp

sSe

cond

ary

Data Center

Disaster recovery

Hot Link

Customer call center

512 Kbps Primary

256 Kbps Primary

Zonal office

2 M

bps

Prim

ary

1Mbp

sSe

cond

ary

Internet

2Mbps Primary

Customer

*Note: Primary and Secondary connection provided by 2 different service providers are different


Scope of MBC Go-live

Modules

Metering

Billing

Collection

Disconnection and dismantling

MIS reports

Commercial database of customers

Identity and access management

New Connection

DMS

Collection

Com. DBWSSMM

Billing

NCGIS - CI

MeteringMDMMDA

GIS - NA

MIS/BI

Energy A/c

DC

CC Spot Billing

Asst. Mgmt

Legend

Modules Already Rolled Out in pilot areas

Modules planned to be rolled out in near future

Future Roll Out

Activities covered

Tariff administration

Download / Upload of readings to / from spot billing machine (SBM)

HT bill generation after manual entry of meter reading

Payment from cash collection counters, ECS, third party agencies like Bangalore One, ATP etc.

Update new consumer records, adjustments, change requests etc.

Generation of disconnection / dismantling list

MIS reports


PROCESS IMPROVEMENT THROUGH IMPLEMENTATION OF R-APDRP


Overview of current TRM System

HO - Server

Cash Collection Counter

Pen Drive Payment file upload

SD - Server

Billing Data



SD - Server

Billing Data



SD - Server

Billing Data

Reports


Process Improvement Benefits <<TRM Vs CC&B>>

Activities TRM CC&B

New Connection

Receipt & Processing of application X Automated

Non Revenue receipt tracking X Available

Commercial validation X Available

System generated unique application no X Automated

Compliance to NC processes X Available

New connection application tracking X Available

Upload/ retrieval of scanned documents X Available

Updating test report information for billing Delay possible Instant

Work flow based NC approval process X Available

Customer/ Premise background validation X Possible

Workflow based tariff/ Load/ rebates change Available


Process Improvement Benefits - TRM Vs. CC&B.

Cash CollectionActivities TRM CC&B

Cash posting to system Manual InstantHT Payment update to customer account Month end InstantOn lIne tracking of counter wise collection Not possible PossibleLoss of local daily cash collection counter info Possible Not PossibleCentralised instant view of collection status X AvailableConsolidated centralised cash collection reports Manual AutomatedLocal & SD level payment tracking mechanism (tender control/ deposit control) Limited PossibleMeteringDial over logic (digit of meters) auto populating YesMeter reader performance tracking YesBulk shifting of customers from one MR to Another No Yes


Process Improvement Benefits - TRM Vs. CC&B.

BillingActivities TRM CC&B

OS based SBM machines X YesCentralised SBM patch upload facility X YesCentralised SBM tariff change incorporation X YesCentralised SBM billing summary monitoring X YesSection level SBM operation (Upload/ Down Load) X PossibleAcross Escoms Unique bill/ Receipt number X YesCentralised tariff revision administration X YesAbove 40HP billing through SBM X YesCentralised ToD / Seasonal tariff enabling X YesSD specific wrong calculation of energy charge/ PF surcharge (Mandya - CESC)/ Fix Charge Sanction load (Bescom) Possible Not PossibleHT Billing accuracy May not be AccurateOthersCentralised roles & responbsibilities administration X YesDisconnection/ Recovery Process Manual Automated (D&R+ Others)


STATUS UPDATE


Current MBC Roll Out status -

• HESCOM – CC&B application rolling out today at Dharwad with 2 sub divisions (41,000 + 44,000 customers/ 49+23 HT customers/ 3000+ above 40HP customers).

• Nine towns viz, Dandeli, Sirsi, Karwar, Bhatkal, Kumta, Haveri, Savanur, Ranebennur and Nargund are planning make go-live in December 2011.

• Remaining 21 towns during Jan-2012 and Full-stock Go-live of pilot town Dharwad in Feb-2012 and other towns by Apr-2012.


Challenges & Current Status

• Simplified Payment Screen – For ease of use we have suitably modified the payment screen and it will be available on production by 18th Nov/2011.

• HT meter reading batch upload – modifications to be available by 18th of this month (Auto population of RR no/ Auto upload of HT Reads)

• Disconnection List – Modifications to available disconnection list already incorporated.

• Above 40HP SBM billing to be tested & deployed at W4 next week.

• DCB Report – Based on Becom’s changes requirements, new DCB report has already been developed and will be available by end of this week for use.

• Multi Storied Building – Development happening at Oracle side and expected to be available by mid of December.


• Availability of only 5 numbers of computers with LAN points at different sub division offices.

• Requirement of Kwh/ KVAh and Kvarh and MD reading for all above 40HP & HT customers.

• More numbers of SB-Machines for above 40HP billing.• Current UPS provided with all the PCs can supply power for

15-20 minutes only.• Procurement of pre printed spot billing stationary/ cash

collection counter paper.

Challenges & Action Required


Go live - Sequencing of activities

CC&B system up and running

Data migration

Billing and collection report from TRM vendor

Data validation and comparison with legacy system

Data dump from TRM

vendorGo / No Go

decision

Compliance of pre Go live list Down time of CC&B

TRM shut down


Impact on consumers

1. Ease of applying for new connection2. Ease of registering a complaint/request and end to end

tracking of the same3. Accurate bills due to automated and streamlined processes

and systems4. More payment options5. Availability of accurate information on usage pattern,

payment history etc. 6. Improved financial health of the distribution utility leading

to less frequent tariff rise


Impact on employees

1. The applications will help the employees do their day to day activities efficiently

2. Automatic flow of data from one module to other leading to updated databases and ease of usage

3. Better facilities for complaint handling4. Accurate and timely reports assisting employees in

decision making5. Better operation and maintenance of assets leading to

reduced breakdowns6. Energy audit at distribution transformer and feeder level

leading to focused vigilance helping reduce the AT&C losses

1 confidential copyright © 2009 infosys technologies ltd. part a of r-apdrp for hescom karnataka

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