1 change can be great presenter: jordana shakoor anderson paul g. anderson
TRANSCRIPT
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Setting The Stage
• PosiPower Introductions• Breaks, Lunch, and Rules• What’s in the handouts?• Idea Catcher (Write it down and
plan to use it.)• What’s a good attitude?
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Our Learning Objectives
• To promote the idea that a positive self-image will help manage change
• To discuss how personal life changes are a part of life
• To discuss the effects of workplace change • To discuss how whether change is positive,
negative and why there is resistance to change
• To discover why change is GREAT
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A Positive Attitude!
• What are the attributes of a positive self-image or attitude?
• Why does it help with managing change?
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Changes in Our Life
• What are some personal life changes?
• What are some workplace or career changes?
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The Phases of Change
Source: Psychologist Kurt Lewin, 1958
Three Phases of Change:
1. The Present state2. The Transition state3. The Desired state
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Phases 1
• Present State – Status Quo
Continues indefinitely--Not necessarily a good state
Force disrupts it
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Phase 2
The Transition State
An uncomfortable phase involving:
High stressInstabilityUncertainty
Result: Learn new attitude or behavior
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Phase 3
• The Desired State
New status QuoComfortable feeling
Note: Pain of present state must exceed the of the transition state
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Stress and Change
• Uncertainty
• Preoccupation
• Myths
• Disorientation
• Emotional turmoil
• Managing the speed of change
• Volume – number of changes
• Momentum – how long and length of time
• Complexity – Mergers-acquisitions
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Major Organizational ChangeSource: Daryl Conner, Managing at the Speed of Change
Two conditions for major organizational change
1. Pain2. Remedy
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Major Organizational Change cont’d…• Pain:
Critical mass of information that justifies breaking the status quo
• Not meeting the demand
• Ex: Loss of market share
• NO PAIN – NO GAIN• IF YOU SNOOZE YOU LOOSE
• Remedy: A desired assessable action that would solve the problem
• Opportunity/advantage
• To increase productivity
• To increase market share
• To remain competitive
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Negative Reponses to Change: ResistanceSource: Elisabeth Kubler-Ross, Death and Dying
- 7 Stages for dealing with death
Daryl Conner – 8 Stages for resistance to change in workplaces
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8 Stages of Resistance
1. Stability – Status quo
2. Immobilization – Shock
3. Denial or rejection – “It won’t happen to me.”
4. Anger-frustration or hurt
5. Bargaining – deadlines, extensions, and reassignment
6. Depression – Helplessness, hopelessness, sense of failure (some dysfunctional behavior)
7. Testing – Regaining a sense of control – redefined goals
8. Acceptance – Realistic response, may not like it - productive framework
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Responses to Positive ChangeSource: Daryl Conner
Five phases of positive resistance to change:
1. Uninformed optimism – Naïve enthusiasm
2. Informed pessimism – Second thoughts – good decision
3. Hopeful Realism – Becoming confident
4. Informed Optimism – Expect good with bad
5. Completion - Acceptance
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Cause for Major Family ChangePositive Change
Marriage Children Job change New home Adoption Foster child Empty nest
Painful Change
Separation Divorce Illness Death Job loss Child leaves home
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Triggers for Negative Stress• Emotional demands – arguments, conflict,
personal news
• Physical demands – Illness, overwork, loss of sleep
• Environment factors – floods, fires, hurricanes, cold & heat, toxins, or poisons
• Hormonal factors – Puberty, Premenstrual Syndrome, Post-Partum, Menopause
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Changes in YOUR Life
• Did you feel safe during the changes in your life?
• What did you learn?
• What will you do in the future?
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Change is GREAT for Your Pocketbook
Improved customer service
Better quality Speedier service Less costlyMore competitionMore innovation Job security