11Blended Training Solutions 2001 Bradley Lambert, Inc.

Leveraging Blended Training Leveraging Blended Training SolutionsSolutions

Presented by Marla Bradley, CEOPresented by Marla Bradley, CEOBRADLEY LAMBERT, INC.BRADLEY LAMBERT, INC.

Los Angeles, CaliforniaLos Angeles, California

310-670-1400310-670-1400

22Blended Training Solutions 2001 Bradley Lambert, Inc.

How People LearnHow People Learn

Teach othersTeach others 90%90% Learn by doingLearn by doing 75%75% Discussion groupsDiscussion groups 50%50% DemonstrationDemonstration 30%30% Audio VisualAudio Visual 20%20% LectureLecture 5% 5%Source: Andersen ConsultingSource: Andersen Consulting

33Blended Training Solutions 2001 Bradley Lambert, Inc.

E-Learning SolutionsE-Learning Solutions

Anytime, anywhere accessAnytime, anywhere access Engaging user experiencesEngaging user experiences

Simulations Learn by doing Streaming video Mentoring Threaded discussions Chat rooms

Regular reinforcementRegular reinforcement

44Blended Training Solutions 2001 Bradley Lambert, Inc.

Blended Training SolutionBlended Training Solution

A set of learning components designed to A set of learning components designed to achieve the targeted level of skill and achieve the targeted level of skill and knowledge, given the constraints.knowledge, given the constraints.

Learner time Learner style Cost Flexibility Implementation timeline Infrastructure Stability of content

55Blended Training Solutions 2001 Bradley Lambert, Inc.

Considerations for Blended Considerations for Blended SolutionsSolutions Targeted knowledgeTargeted knowledge Targeted skillsTargeted skills Type of task Type of task BudgetBudget Population sizePopulation size Population locationPopulation location Stability of contentStability of content ““Certification” and assessmentCertification” and assessment TrackingTracking

66Blended Training Solutions 2001 Bradley Lambert, Inc.

Some ExamplesSome Examples

Skill can not be tested on lineSkill can not be tested on line Knowledge component can be learned / assessed

using WBT or CBT Skill demonstrated in classroom or assessment

center

Knowledge / skill can be tested on lineKnowledge / skill can be tested on line Knowledge and skill components learned /

assessed using WBT or CBT Interpersonal skill demonstrated in classroom or

assessment center

77Blended Training Solutions 2001 Bradley Lambert, Inc.

Leveraging the Delivery MixLeveraging the Delivery Mix

Web basedWeb based Computer basedComputer based Video basedVideo based Interactive distance learningInteractive distance learning Self study (paper based)Self study (paper based) Classroom basedClassroom based ““Hand-on” practice / demonstrationHand-on” practice / demonstration

BenefitsBenefitsDrawbacksDrawbacks

88Blended Training Solutions 2001 Bradley Lambert, Inc.

DiscussionDiscussion

Under what conditions would you use each Under what conditions would you use each delivery method?delivery method? Web based Computer based Video based Interactive distance learning Self study (paper based) Classroom based “Hand-on” practice / demonstration

99Blended Training Solutions 2001 Bradley Lambert, Inc.

Case Study 1Case Study 1

SituationSituation Repair technicians distributed across US Limited time for training Need to be certified Limited infrastructure for web / computer applications Knowledge and skill components required “Certification” requires tests for knowledge and

demonstration for skills Content stable but new content frequently added

SolutionSolution CBT for knowledge components Video and IDL for updates IDL for knowledge / demonstration “Hands-on” assessment for certification

1010Blended Training Solutions 2001 Bradley Lambert, Inc.

Case Study 2Case Study 2

SituationSituation Finance and Accounting personnel for multi-national

corporation required to comply with Corporate Policies / Procedures

Limited infrastructure English as a second language – multiple languages Content stable over 2 year period

Solution Solution Self-study guides for introduction / knowledge Policies and Procedures on-line Classroom based for application of knowledge CBT developed after content refined CBT on local networks for reference / refresher

1111Blended Training Solutions 2001 Bradley Lambert, Inc.

Case Study 3Case Study 3

SituationSituation High tech communications company General technical and product knowledge required

by large population Specific application content evolving

SolutionSolution General knowledge on CBT for marketing and

technical personnel Classroom based for job specific content with

frequent changes