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BAHRAIN INTERNATIONAL eGOVERNMENT FORUM 2014

Under the Patronage of H.H. Shaikh Mohammed bin Mubarak Al Khalifa

Deputy Prime MinisterKingdom of Bahrain

UNIQUE CHALLENGES TO TRANSFORMATIONAL eGOVERNMENT

April 21, 2014

Shauneen Furlong Ph.D., MBA, PMP sfurlong@territorialcommunications.com

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Transformational eGovernment - Introduction

Continuous innovation in delivery of services, citizen participation & governance through transformation of external & international relationships by use of technology; especially the Internet

eGovernment transactional & service focused improvements

Transformational eGovernment reform based & modernization of business process reengineering & catalytic innovative opportunities

Offered hope & promise to revitalize & modernize public services; reinvigorate & improve services to citizens, business & government; and create exciting environment to work & contribute

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Transformational eGovernment -International Situation

Countries engaged & urged forward by push & pull motivational pressures to use technology to improve democratic participation, social harmony & economic sustainability

Progress slow & halting & shackled to time honoured approaches of management, government mandates & project management

Plethora of explanations; capacity, opposition, information mgt, funding, technology, socio-economic & cultural barriers, vision & focus on individual processes not enterprise results

Inadequate interface between academics & private sector & government officials; problem not similarly examined

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Transformational eGovernment

-Source Association with UN, World Bank, Thinks Tanks & WITSA

Academic peer reviewed publications

Experience with Government of Canada & international focus

Scholarly research heuristically developed solutions (autonomic to project management to policy based)

-OutcomeIdentify synergistic compendium of 10 international challenges & barriers to transformational eGovernment not previously articulated

Solution to challenges examined at policy & strategic level

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Synergistic compendium of 10 international challenges & barriers to transformational eGovernment success

1. Inability to manage diverse & conflicting stakeholder interests within a governance framework

2. Difficulty to continuously adapt to & blend technology, people & processes

3. Distorted impact of outdated business models that reward transactional process applications

4. Unpredictable consequences of system development models affected by political realities & new relationship with private sector

5. Lack of incentive & capacity to capitalize on lessons learned & body of knowledge for government-wide projects

Cont’d

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Synergistic compendium of 10 international challenges & barriers to transformational eGovernment success

6. Unfulfilled promises of interoperability, integration & cost & resource savings

7. Frustration from the proliferation and judicial access of information

8. Leadership vacuum without comprehensive holistic project management driver

9. Quality constraint because of inadequate access to vital subject matter expertise

10. Operational gridlock because of organizational environment not presupposed to enterprise-wide transformation

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International Evaluation

Compendium of 10 challenges developed & tested with WITSA, international forums & publications

In depth transformational eGovernment discussions with 12 WITSA countries

Migration from operational & mechanistic project management to strategic policy approach solution to support transformational eGovernment success

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Conclusion

Compendium of 10 transformational eGovernment challenges to be managed within government wide policy & strategic environment

Governance & Operations Knowledge & Management Innovation & Application

Solution not in localization but in holistic examination that transcends essence of transformational eGovernment to policies & operations

Technological, innovative & imaginative opportunities to be promoted & embraced

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To: H.H. Shaikh Mohammed bin Mubarak Al Khalifa & eGovernment Participants

Thank you for the invitation to speak to you today& participate in this important GCC conference.

Warm regards,

Dr. Shauneen Furlong