1 |© 2007 citrix systems, inc.—all rights reserved. welcome david cumberworth government sales...

1 |© 2007 Citrix Systems, Inc.—All rights reserved.

Welcome

David Cumberworth

Government Sales

Citrix Systems UK/Ire/South Africa

2 | © 2007 Citrix Systems, Inc.—All rights reserved.

Mobile Worker

Home worker Internet Cafe

WI-FI

BroadbandIP Phones

Branch Office PDA/Smartphone

A world where A world where anyoneanyone can work from can work from anywhereanywhere


The Challenge:Information is Everywhere

EnterpriseResources

Client-Server AppsWeb Apps

Desktop Apps

CorporateInternetPartnerOutsourced

Many media types

EmployeesPartnersSuppliersConsultantsConsumers

Many apps on many platforms

Internal and external resources

Lots of people to work with

e-MailDocuments

FilesAudio & Video


The Challenge:Access Scenarios are Multiplying

AccessScenarios

Travel

Office

Home

Devices are proliferating and most

people have several

Need to control who has access to what based on scenario and role

Access to be persistent and

seamless across networks and devices

Untrusted, public, and wireless networks an entry point for worms and attacks


Traditional ApproachesIncrease Complexity and Cost

AccessScenarios

Travel

Office

Home

IP PhonePDA

PC

EnterpriseResources

Web

PeopleFiles

Applications

Tactical Approach


A Better Way:A Strategic Approach

AccessScenarios

Travel

Office

Home

IP PhonePDA

PC

EnterpriseResources

Web

PeopleFiles

Applications

CitrixApplication

Delivery

CitrixApplication

Delivery


Factors Driving the Change

• Mobility

• Globalisation

• Flexible Working Initiatives

• Shared Services

•Consolidation

•Continuity

•Security

•Compliance


Summary

•Lower Costs

•Reduce Risk

• Improve Service To Your Business

•Allow More Agility

Citrix Application Delivery solutions will…


Enjoy The Morning!


Citrix Solutions in Government

Steve Ash

Enterprise Sales Manager, Government


Session Synopsis

• Current challenges facing IT departments in the UK Public Sector.

• Current Public Sector use of Citrix and Access Delivery for a Centralised organisation.

• Technology update on Citrix products and acquisitions.

• Examples of existing, Citrix-enabled On-Demand public services.


Agenda

• Issues Facing Government IT Management

• Current Use of Citrix in UK Government

• Product Update and Roadmap

• Case Study• Local Government – Hampshire County Council

• Questions and Answers


Internet

Internet Café/Web Kiosk

Employee Home Computer

NHS/Shared Service device

Fir

ew

all

Fir

ew

all

File Servers

Web or App Servers

LOB Applications

Remote Offices

Citrix Access Gateway

Access Management

Mobile Access

Email Servers

Smart Phones

Password Manager Gateway or Portal

Hot Desking Areas

Presentation Server

NetScaler

Citrix in Public Sector – RequirementsOverview


Key Government Drivers in 2007

Operatioal

Efficiency-

GershonConsolidati

on/Shared

Services

CostReduction

WorkforceFlexibility &

Mobility

DataSecurity

Offshoring&

Outsourcing

RegulatoryCompliance

BusinessContinuity

Transform-ational

Government


Government Shared Service Sectors

CfH, DoH

PfS,DfES

HO,CJX

DWPDEFRA

MOD

PMO

HMRC

ODPM

Local

Health

Education

Criminal Justice

Other Departments

DWP

HMRC

Whitehall

MODTrusts

BSF

Universities, Schools

Police Forces,NOMS

DfT

FCO, CO Security

Atlas, DII

Councils

County, City,LB’s


Government Shared Service SectorsLocal

Health

Education

Criminal Justice

Other Departments

DWP

HMRC

Whitehall

MOD

• Centrally provided applications such as Case Preparation and Custody, SunGard Vivista

• Mobile solutions to Police ‘on the beat’

• Force Consolidation

• Shared services

• PITO Citrix User Group

• 36 Forces Nationally

• 35% Concurrency (approx)



Health

Education

Criminal Justice

Other Departments

DWP

HMRC

Whitehall

MOD

• Building Schools for the Future

• City Academies

• Opportunities to provide managed Student access

• Higher Education Citrix User Group




Health

Education

Criminal Justice

Other Departments

DWP

HMRC

Whitehall

MOD

• 300+ UK NHS customers

• National Programme for IT-Connecting for Health- spine authentication

• LSP’s – CSC, Fujitsu, iSoft and Cerner




Health

Education

Criminal Justice

Other Departments

DWP

HMRC

Whitehall

MOD

• Flexible working, Office/Estate consolidation

• Shared Services

• Security

• Scalability

• 300+ Unitary, City, County,and District Councils, Housing Associations



The proof…NATIONAL E-GOVERNMENT AWARD RECOGNISES COST SAVING

HANTSNET NETWORK

• The infrastructure connects over 1,000 sites across the County, with over 13,000 work stations everywhere from highways depots, libraries, residential homes and many other locations - even as far as an outdoor centre in Wales.

• Hantsnet saves over £2million a year compared with best practice public and private sector networks of a similar size, and a further £2million a year is being saved with the introduction of integrated Hantsnet systems finance, property management, procurement and HR.

• Councillor Rod Baulk, the County Council's e-Government `Champion' said "It's a brilliant achievement and it's great news that our cutting edge IT has helped the County Council make real savings for council tax payers and has contributed to our recent Four Star rating as one of the best performing local authorities in the country," he said.


Agenda



• Citrix Solutions in Government




IT Infrastructure

BasicBasic

Cost Cost CentreCentre

Uncoordinated, manual

infrastructure

StandardisedStandardised

Efficient Efficient Cost CentreCost Centre

Managed IT Infrastructure

with some automation

RationalisedRationalised

Business Business EnablerEnabler

Managed and consolidated IT Infrastructure

DynamicDynamic

StrategiStrategic Assetc Asset

Fully automated

management, dynamic resource

usage


Customer Profile

BASICSTANDARDIZE

D RATIONALIZED DYNAMIC

% TOTAL USERS

67 21 6 6

MICROSOFT DEFINITION

Unco-ordinated, manual

infrastructure

Centrally Managed IT Infra with some

automation


Fully automated IT mgt, dynamic

resource usage

Low adoption- typically Remote

Access-. Less than 5% concurrency.

Application Deployment/Remote Desktop -between 5-

25% concurrency

Centralised and Consolidated- up to 50% concurrency

Centralised and Consolidated- over 75% concurrency


Customer Profile

BASICSTANDARDIZE


% TOTAL USERS

67 21 6 6



infrastructure


automation



resource usage




25% concurrency



TYPICAL BUYING AUTHORITY

IT Manager/Project Manager

IT Manager/CIOCIO/CFO/CEO

(ie moving outside the IT organisation)

CIO/CFO/CEO(ie moving outside the IT organisation)


Customer Profile

BASICSTANDARDIZE


% TOTAL USERS

67 21 6 6



infrastructure


automation



resource usage




25% concurrency



TYPICAL BUYING AUTHORITY

IT Manager/Project Manager

IT Manager/CIOCIO/CFO/CEO

(ie moving outside the IT organisation)

CIO/CFO/CEO(ie moving outside the IT organisation)

BENEFITS TO BUYING AUTHORITY

Tactical deployments

Some cost savings on automation

IT becomes enabler- LIW (Flexible

Working), Cost savings (Buildings,

Staff, RoI model)

IT offers competitive or strategic

advantage - (eg Shared Services,

Departmental consolidation in Public sector)


But... if you’re going to centralise

Your technology platform needs to offer you

1 Control

2 Security

3 Optimisation

4 Management


Singular Focus on Application Delivery

Any User Any App

Any Network

Citrix Application Delivery Infrastructure

COSTLowest

PERFORMANCEFastest

SECURITYBest


Control

Industry leading scalability – 1000 +servers

Application performance and compatibility

Load Management- high management granularity

Application Publishing- WI, WISP

Server Farm Management

Four Elements of an ADI PlatformCitrix Products & TechnologiesCitrix Presentation ServerCitrix NetScaler Application AccelerationCitrix GoToAssistCitrix ‘Tarpon’ technologyEdgeSight EUEM


Security

Secure by Design – deterministic architecture,.

No data on device

Granular Access, Password Management, Hybrid IPSec/SSL VPN

Four Elements of an ADI PlatformCitrix Products & TechnologiesAll Citrix ProductsCPS 4.0 – EAL2 CompliantNetScaler – FIPS 140-2 Compliant


Optimisation

Make best use of existing and costly network resources

Four Elements of an ADI Platform

Citrix Products & TechnologiesAll Citrix products


Management

End to End Monitoring

Session Monitoring

Four Elements of an ADI Platform

Citrix Products & TechnologiesCitrix Presentation ServerSession MonitoringEdgeSight


Agenda



• Product Update and Roadmap




Citrix Application Delivery InfrastructureFraser Kyne

Citrix Systems


Business Impact

40% of companies that go more than 24hours without access to their data go out of

business.Eagle Rock Alliance Ltd/Contingency Planning and Management

survey

93 percent of businesses that suffer more than 10 days of system downtime will file for

bankruptcy within a year. National Archives and Records Administration, Washington

7.3% of U.S. companies have had business operations interrupted because of violence"

(bombing/terrorism). CFM Magazine

Average annual weather-related losses in the United States (Source: US Weather Research Program)$15.8B


Business Continuity Preparation Gaps

** Gartner EXP

** Society for Information Management

Only 13% of enterprises today are prepared for a major disruption in workforce operations

Power Outage

88% of enterprises prepared

Data Centre Outage



Workforce Disruption


Users Apps

Any Network

Citrix Application Delivery

Infrastructure

Applications from End-to-End


Users Apps

Any Network

Application

Delivery

Virtualize

Optimize

Share

Stream

Application Delivery Infrastructure


Users Apps

Any Network

Application

Security

Protect

Control



Users Apps

Any Network

Application

Visibility Manage

Support

Measure

Monitor



Users Apps

Any Network

Application

Delivery

Application

Security


Application

Visibility


Users Apps

Any Network

Application

Delivery

Application

Security

Developments in Application Delivery

Application

Visibility


Dave Fiske, Citrix Architect, Eschelon Telecom

“With Citrix Presentation Server 4and Microsoft Windows Server 2003,we’ve been able to double or triple our users per server and we haven’t reached capacity yet. We had 120

people on one server the other day.”


64-bit Platform Supportfor Maximizing Return on Investments

125Servers33Servers


David Valcik, Vice President Technology Services, Golden Ventures

“With Citrix Presentation Serveras a key part of our 64-bit

architecture, we can get beyond our existing hard limit for users and achieve up to 500 concurrent connections

per server.”


Citrix Desktop Server and Dynamic Desktop Initiative


CPS = Simple and Fast Desktop Delivery

server h/w

Published

Installed

Isolated & Streamed

OptimizedPublished desktop = One OS to patch/support per

100s users

BUT one size does not fit all users ….

Client Device Presentation Server Application Delivery

Excellent TCO


Expand Desktop Delivery Choices

Device Types: Desktop, Thin Client, Laptop

Which desktop delivery fits best?

Which application delivery model is

best?

Dedicated

Hypervisor

…

User User User

Shared

Client Desktop Delivery Model App Delivery

Published

Installed

Isolated & Streamed

Optimized

Blade

User

Simple and Fast

Personal andVersatile

High Power &Performance

Server HW

Users


Solution Vision – Citrix Desktop Server

Personal and Versatile

High Power and Performance

Application Delivery

Simple and Fast

Revolutionizing Desktop Delivery

High Power & Performance

Simple & Fast

Personal & Versatile

Desktop Delivery


Users Apps

Any Network

Application

Delivery

Application

Security

Developments in Application Security

Application

Visibility


SmartAccess for Access Security and Control

The only purpose-built secure remote access solution for Presentation Server

• Enables full VPN access to specified users

• Quick and easy to deploy—configure as an “integrated secure gateway”

• Transparent to users—no client updates, same logon

Options to suit scalability and fail-over needs


SmartAccessfor Access Security and Control• Set policy-based access to published applications,

virtual channels, and documents

• Sense and respond to user access scenarios based on IT-configured policies

View Only, Edit, Print, Save

Which User

WhichScenario

Granular Access Rights


Automated logon, policy control, self-service

Single Sign-on for Strongest Application Security

• Improve application security• Isolated authentication minimizes risk of password theft• Automated password changes avoid password loss• Password policy controls maintain password strength• Authentication events logging improves visibility

• Simplify application access• One logon reduces complexity• Self-service reset and unlock

reduces help-desk calls


Citrix Application Firewall

Web Apps

Network Firewalls

Internet

Web App Users

CitrixApplication

Firewall

• Protects against all application threats • Easy to install and maintain• Positive security model


Why Web Security is so Critical

• Financial Records

• Credit Card #s

• Social Security #s

• Customer Records

• Employee Data

• Healthcare Records

• Personal Identity Info

• Transaction History

DATA

Web Apps Provide a Direct Link to a Company’s Most Sensitive Data

of all attacks now target application vulnerabilities- Gartner

75%


Users Apps

Any Network

Application

Delivery

Application

Security

Developments in Application Visibility

Application

Visibility


App Performance Issues Are Hard To Manage…

Users Complain about App

Performance

Identify the Source of the

Problem

Ensure Optimized Capacity

Guess first,then verify

Overprovision, fingers crossed

Guilty untilproven innocent


Client-Server Apps

Web Apps

Networks Servers Databases

App Delivery Infrastructure

BUSINESS USERS IT SYSTEMS

End UserExperienceMonitoring

End UserExperienceMonitoring

EdgeSight – End to End Visibility

• Proactively monitor performance across all applications

• Instant visibility to application performance problems and bottlenecks

• Improve and enhance support efficiency

• Make users more productive

Desktop Apps

PC Systems


Citrix EdgeSight for Application Monitoring Across the Enterprise

• End-user perspective of IT application delivery

• Enterprise-wide view of application, system, network performance

• Consistently and continuously compare application performance

• All applications• All users

• Understand performance across groups


Compelling Business Value

“EdgeSight lets IT see what endusers really see.”

“EdgeSight brings a rich client perspective to application performance management.”

"EdgeSight tracks application performance and allows us to spot trends before they become disruptive.” Guy Chiarello, CIO


Users Apps

Any Network

Application

Delivery

Application

Security

Developments in Application Delivery

Application

Visibility


Citrix WANScaler

Following acquisition of Orbital Data


55%

1/3

of employees in branch offices

of total IT spending for branch office infrastructure


Existing Apps2–5x Faster

For Branch Users

Up to50x Faster

For File Shares &Bulk Transfer Apps

GuaranteedQuality

For Real-time AppsLike Voice & Video

Citrix WANScaler

Makes the WAN feel like the LAN for any application


Key Strategic Positions in an End-to-End Application Delivery Infrastructure

VIRTUALIZE

Pres ServerClient-Server

WebOPTIMIZE

NetScaler

DesktopSTREAM

Project Tarpon

LAN

Mobile

Branch

Any Application

EdgeSightAccess Gateway

Application FirewallPassword Manager

Any Location

The entry point to the branch where 55% of all users access their apps

The endpoint, as close as possible to the user

As close as possible to the applications

The gateway through which users access those applications


WANScaler – Best-in-Class

Best Ease-of-UseOnly fully transparent “plug-and-play” appliance on the market.AutoOptimizer™ provides auto-discovery, auto-configuration, auto-tuning

Best Solution for Small Branches and Mobile UsersCompact version of software installs directly on PCs

Best Acceleration of problematic WAN protocolsOutstanding TCP flow-control, CIFS acceleration, etc

Best Acceleration of Citrix Presentation ServerDemonstrated improvements of up to 5x


Typical App Response Time Improvements

Without Citrix WANScaler

Re

spo

nse

Tim

e in

Se

con

ds

61.2

23

7.4810.59

3.01

With Citrix WANScaler

9.317.54

1.083.45

0.85

Windows FileSharing

Oracle MAPI SAP MS-SQL + AD


Typical Windows File Sharing Improvements

Re

spo

nse

Tim

e in

Se

con

ds

Standard CIFS With Citrix WANScaler

0

20

40

60

Open Word Doc(1MB)

Browse Directorywith 20 Files

Drag & Drop 20Files (500KB)

Drag & Drop 110MB

Drag & Drop500KB


Summary


Users Apps

Any Network

Application

Delivery

Application

Security


Application

Visibility

SECURITY COST

Delivering Any Application with the Best

VISIBILITYPERFORMANCE


Best Access Experience. Anytime. Anywhere.

Citrix Government Solutions Seminar 2007


Hampshire County Council

About Us

• Serving a population of 1.25million across a mainly rural community

• Third largest shire county

• £1489m annual expenditure (2006/07) (£40+m on IT)

• 33,000 staff, 15000 IT users

• 542 schools, 400+ offices

• CPA rating of 4 Star Council

• Member of HIOWLA


The Challenge

Original Infrastructure

• Pre-intranet knowledge base

• Basic non-windows screens

• Ageing IBM mainframe

• Modest IP connectivity

• Dumb terminals / standalone PCs

• Local software and applications

• Difficult to manage

• Time consuming to support

• Massive change project


The Objectives > original agenda

1. Transforming Services

• New hardware & software platform to exploit new technologies

• Strategy to exploit new ways of working, new partnerships

2. Best Value

• More for less

• Reduce Total Cost of Ownership

3. Centralised Strategy

• Standard environment

• Increase Business Continuity/Disaster Recovery

• Greater security


The Objectives > current language

1. Transformational Government/Shared Services

• New hardware & software platform to exploit new technologies

• Strategy to exploit new ways of working, new partnerships

2. Gershon / Efficiency Agenda

• More for less

• Reduce Total Cost of Ownership

3. Virtualisation and Consolidation

• Standard environment

• Increase Business Continuity/Disaster Recovery

• Greater security


Hantsnet Service – the solution

HnHn

H

Cost effective and integrated

• Thin client Citrix Presentation v4

• Full ICA PN deployment

• IP based voice and data network

• Over 150 IT applications

• 12,000 users,

• 3,500 Wyse Terminals 5,000 Thick Clients

• Deliver network to 400 sites

• Equip and train over 11,000 users


Hantsnet – Underpins flexible Public Service

• any time

• any place

• any how

Public Service

SWIFT

CRM

Galaxy

ESRI

Arete

SAP

Extranet

Shared SecureEnvironment

EDRM

ECM

HantsnetTools

HantsnetDevices

HnHn

Intranet

Browser

Exchange

SpecialistIT

Windows

PC Laptop

Smart Phone Printing

Hantsweb

H

Storage

Office 2003

PDATerminal

Learn.IT

Internet


Hantsnet – Underpins flexible Public Service

SWIFT

CRM

Galaxy

ESRI

Arete

SAP

Extranet

Shared SecureEnvironment

EDRM

ECM

HantsnetTools

HantsnetDevices

HnHn

Intranet

Browser

Exchange

SpecialistIT

Windows

PC Laptop

Smart Phone Printing

Hantsweb

H

Storage

Office 2003

PDATerminal

Learn.IT

HomeWorking

PartnerNetwork

OfficeWorker

WebSolutions

MobileWorker

ContactCentre Internet

• any time

• any place

• any how

Public Service


Basic Hantsnet Architecture

• Two Tier Architecture

• Direct Access/Double Hop Access

• 75 front end/ 70 back end servers/ 100 Virtual Servers

• 85 Concurrent users per server

• Dell 2950 Dual Processor Servers

• Windows 2003

Back End Departmental

Front End Corporate


Hantsnet - achievements

1. Transformational Government

• Future proof and scaleable platform

• Common corporate toolset

• Streamlined application deployment

• Increased agility to meet change

• Broader partnership working

• Joined up services across secure networks


2. Gershon / Efficiency Agenda

ROI (Benchmark SOCITM 2004)

• Desktops total cost of ownership £461 (LAs £713 av.)

• Support cost per desktop £68 (LAs £205 av.)

• Efficiency savings minimum of £2m pa – possibly as

much as £4m+ pa



3. Virtualisation and Consolidation

• Standardisation of platforms and solutions

• Efficient centralised management of support

• Central deployment of upgrades and new software

• Improved Disaster Recovery

• Business Continuity / Data Centre capabilities

• Greater security, data management and compliance



Extending the Success to Partners

Hampshire Fire & Rescue Service

• Full desktop 1700 users across 60 sites

Portsmouth City Council

• Social Care systems (1400 users)

Schools

• Web client delivering SAP (2500 users) / Remote backup

Districts & Boroughs

• Highways management / Extranet / Web Hosting

NHS Sites

• Social Care systems / Full desktop service

• Joint Child Protection Register and NHS/N3 Network


Password Manager

PM Project

• Reduce calls to Service Desk

• Increased hours/flexibility

• Password Reset and Account Unlocks

• Not ESSO

• Choice based approach

• Early days but up to ¼ of calls


Current & Future Developments

• Consolidation– 64bit

– More Virtualisation (Server and Application)

• Contact Centre– 120 Seat Contact Centre

– Lagan, Genesys CTI, Avaya VoIP

• More Shared Services– ??


Your Questions


Best Access Experience. Anytime. Anywhere.

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