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Our ConcernOur Concern

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Cumulative No. of Confirmed Cumulative No. of Confirmed HumanHuman Cased Cased of H5N1 reported to WHO as of 15 June 2007of H5N1 reported to WHO as of 15 June 2007

Country 

2003 2004 2005 2006 2007 Total

cases deaths cases deaths cases deaths cases deaths cases deaths cases deaths

Azerbaijan 0 0 0 0 0 0 8 5 0 0 8 5

Cambodia 0 0 0 0 4 4 2 2 1 1 7 7

China 1 1 0 0 8 5 13 8 3 2 25 16

Djibouti 0 0 0 0 0 0 1 0 0 0 1 0

Egypt 0 0 0 0 0 0 18 10 18 5 36 15

Indonesia  0 0 0 0 20 13 55 45 25 22 100 80

Iraq 0 0 0 0 0 0 3 2 0 0 3 2

Lao People's Democratic Republic

0 0 0 0 0 0 0 0 2 2 2 2

Nigeria 0 0 0 0 0 0 0 0 1 1 1 1

Thailand 0 0 17 12 5 2 3 3 0 0 25 17

Turkey 0 0 0 0 0 0 12 4 0 0 12 4

Viet Nam 3 3 29 20 61 19 0 0 0 0 93 42

Total 4 4 46 32 98 43 115 79 49 32 313 191

Source: WHORecent death reported in Riau, Indonesia on June 15

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Recent Local News on Bird FluRecent Local News on Bird Flu

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Scope Scope

• Background

• Our Approach

• Plan Component

• Summary of Major Initiatives

• Our Next Initiative

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BackgroundBackground

Extension of BURSA Business Continuity Scope

Infrastructure Failure

Business Disruption

Human Unavailability

THREAT

Pandemic

Background Background

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Pandemic BCP: ObjectivePandemic BCP: Objective

• To ensure Protection of BURSA Employees • Timely Response to Pandemic Threat

• Ensure capability to resume critical business during pandemic crisis

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Our ApproachOur Approach

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ReferenceReference• Local Authorities Document Ministry of Health Malaysia (MOH)

– National Influenza Pandemic Preparedness Plan (NIPPP)– Malaysia Influenza Surveillance System– Medical Strategies in Management of Pandemic Influenza (PI) and Guidelines of Influenza

Pandemic Management– Recommendations on Influenza Pandemic Preparedness for Industry in Malaysia

• International Authorities Document - World Health Organization (WHO) - Guidelines for Pandemic

- Global Influenza Preparedness Plan

– Ministry of Health Singapore– US Dept of Health & Human Services – Pandemic Influenza Plan– Australian Management Plan for Pandemic Influenza– Continuity Planning Guide for Canadian Business– New Zealand Pandemic Plan– Thailand Pandemic Plan– IMF Plan on Pandemic

• Other Organizations– National Security Division (NSD), Prime Minister Department– Bank Negara Malaysia– DHL Malaysia– DRI Asia– 3M Avian Flu Business Continuity

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Pandemic Threat to BursaPandemic Threat to Bursa

Impact to Bursa

Likelihood Travel Restriction

Quarantine of affected Bursa

employees

Bursa employees

were infected

ExchangeSquare Bldg

Cordoned off

Visitors Restriction

School /Kindergarten

Closed

Low LikelihoodLow Impact

High likelihoodHigh Impact

High likelihoodLow Impact

Low likelihoodHigh Impact

Our Constraint• Centralised location – one person infected, could resulted in a quarantine order

for all Bursa personnel• Resource limitation to implement full split operations • Cost limitation to implement dual operating site

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Phase 1No new influenza virus subtypes have been detected in humans

NORMAL STATE: BUSINESS AS USUAL

Phase 2No new influenza virus subtypes have been detected in humans, but an animal variant threatens human disease

Phase 3Human infection (s) with new subtype but no human-to-human spread

PRE-PANDEMIC LEVEL

Phase 4Small cluster (s) with limited localized human-to-human transmission. PANDEMIC ALERT LEVEL

PANDEMIC DISASTER LEVEL

Phase 5Larger cluster (s) but human-to-human spread still localised.

Phase 6 : PandemicIncrease and sustained transmission in general population

WHO – Pandemic phases Precautionary / Alert State Disaster alert

WHO / MOH Pandemic PhaseWHO / MOH Pandemic Phase

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High Level View – Our StrategyHigh Level View – Our StrategyPHASE STRATEGY OBJECTIVE ACTIONS / PROCEDURES

PRE-PANDEMIC(Planning)

PrecautionRisk: LowNo human case / human-to-human

Plan to reduce employee health risk & business impact

Provide awareness to staff Understand the threat to Bursa Communications with panel doctors and clinics Practice good hygiene - more frequent cleaning and disinfection of common facilities

PANDEMIC ALERT

(Activation)

PreventiveFirst Alert: Risk: Low - Moderate(WHO/MOH Level 4)

Keep pandemic out of Bursa Malaysia

Alert staff the change in pandemic status Monitoring of staff absent / sick leave Implement essential control measures e.g. visitors & travel restriction etc

SegregationM’sia affected, Bursa personnel not yet affectedSecond Alert:

Risk:: Moderate – High

To reduce impact of pandemic to Bursa

Prohibition of visitors from infected countries and areas Prohibition of leisure and business travelling Quarantine impose on suspected personnel Consider split operation Social distancing e.g. teleconferencing, video conferencing

PANDEMIC DISASTER(Recovery)

IsolationBursa Personnel is affected Risk: High to extremely High

Expedite the recovery of employee health or disruption of services

Focus on continuity of mission critical business operation separation into 2 or more teams consider operate from remote area

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Plan ComponentPlan Component

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Plan ComponentPlan Component

• HR Communicable Disease Policy

• BURSA Pandemic Preparedness Plan

• Updated Bursa BC Plan

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HR Communicable Disease PolicyHR Communicable Disease Policy

Objective• To establish guidelines to prevent outbreak of any communicable disease in Bursa• To protect well being of Bursa employees and maintain a safe and healthy work environment

C O N T E N T S

• Responsibility of Employee• Responsibility of Employer• Responsibility of the Business Unit / Functional Group Heads

• Travel Policies• Policies on Meetings and Visitors • Policy on Building Management

• Emergency Contact Numbers• Policy on Quarantine Order

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Pandemic Preparedness PlanPandemic Preparedness Plan

• To complement Bursa Business Continuity Plan and HR Policy

• Intended to be iterative. Should be continually updated in light of new information about pandemic influenza and countermeasure

BURSA Pandemic Preparedness PlanBURSA Pandemic Preparedness Plan

Communications

Pandemic Planning Structure

OptimizingEmployee

Health

Reduction of Infection Risk

Management of Infected/

PotentiallyInfected Staff

Strategy

Plan element

Good Hygiene Practice

Pre-approved HR Policy

Personal Protection Equipment

Communications & Response Policy

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BURSA Business Continuity PlanBURSA Business Continuity Plan

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Required Update to BCP Element Required Update to BCP Element

BCP Element Required Update

Disaster Recovery Organisation

For pandemic to include role of HR as Initial response Contact (IRC)

Business & Systems Recovery Procedures

• Inclusion of pandemic escalation & activation procedure• Split operations guidelines• Inclusion of liaison with authorities (MOH / NSD)

Alternate Site and Office facilities

• Declaration of disaster – will not necessary require relocation to alternate site.• Home as alternate site for some functions

Alternate Computer Site & Facilities

• Document system remote access capability

Back-up data & voice communications

• Require alternative means to convene a meeting. In a pandemic need to avoid meeting in person.

Back-up database & vital record

• To enable access to common information / database during the split operations

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PROBLEMSTATE

PANDEMICProblem

Activate Pandemic escalation Procedureif necessary

Notify Recovery Coordinator & Public RelationsFIRST ALERT

• Activatepreventive measure

Assess extend of damageImplement Preventive Measure

Activate DRMT

Assess and monitor situation

DRMT recommend disaster

Declaration?

Activate BCP recovery procedures

SECOND ALERT• Activate

SegregationProcedure

DISASTER ALERT• Activate Isolation

Procedure• Continue with mission

critical function only

ProblemSolved?

END

DisasterDeclared?

DRMT recommend “Split Operation’?

Activate Split Operations

(if Pandemic)

A

No Yes

No

Yes

Yes

(if Pandemic)

A

No

No

Yes

• Staff / panel doctors notified Bursa• MOH / authorities activate alert state

Authority

Human Resource

DRMT

DRMT

Pandemic Escalation & Activation Procedures

PRE-PANDEMIC

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Summary of Major InitiativesSummary of Major Initiatives

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Summary of Major InitiativesSummary of Major InitiativesPolicy / Initiatives Date Responsibility Audience

Awareness & Briefing on Avian Flu March 06 Human Resource All Staff

Communicable Disease Policy June 06 Human Resource Bursa

Briefing Authorities - Ministry of Health (MOH) and National Security Division (NSD) – Emergency Response

April 06 Business Continuity (BC)

Management

BCP Recovery Team Workshop on Pandemic

- Review critical functions, critical personnel and resources

April - June 06

BC BCP Recovery Teams

Bursa Pandemic Preparedness Plan October 06

BC Bursa

Approval of Pandemic Preparedness & Inclusion of Pandemic Threat within Bursa BCP

4 January 07

BC Management

Update BCP Policy to include Pandemic Threat Feb 07 BC Bursa

Office Safety and Health Awareness Briefing April 07 Occupational Safety & Health (OSH) Committee

All Staff

Installing of wire nettings to deter birds from converging at the Bursa roof top.

These are to mitigate risk of related disease e.g. bird flu

Completed in April 07

Building Management

Bursa HQ

Changes to Building Infrastructure – To adopt touch free facilities

(Implemented upon renovation exercise)

Accepted Q1 07

Building Management

Bursa Office Premises

Business Continuity Survey (including Pandemic Preparedness) Q2 07 BC Brokers

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Our Next Initiatives Our Next Initiatives

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Identification of critical personnel not started, 37%

Have identified critical personnel &

resources, 63%

Identification of critical personnel not started

Have identified critical personnel & resources

Our Next InitiativesOur Next Initiatives

Not Started, 41%

Completed /In Progress, 59%

Not Started Completed /In Progress

Based on outcome of Business Continuity Survey conducted in Q2 2007• To extend Pandemic preparedness requirement to brokers• Basic requirement would include: - Communications to employees on Avian Flu / Health & Hygiene - Identification of critical personnel and resources to support critical functions - Establishment of HR policies e.g. reporting illness, sick leave policy, traveling restriction etc.

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Be Proactive NOT Be Proactive NOT Reactive!!!!Reactive!!!!

We cannot totally avoid disaster but we can minimise business impact caused by the disaster

BCP PhilosophyBCP Philosophy

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Thank YouThank You