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“Hotels”

Past, Present, & FutureBy

Robert Hyde

(staring point for Hospitality/hotel industry)

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Definition of an “Hotel”

A hotel is an establishment that provides paid lodgings on a short-term basis

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Hospitality

The word "hospitality" comes from the Latin root meaning

“Host" or “Hospice.“Iconic Hotels

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Hotel Names

“Hotel de Paris” (Paris)

(Crêpe Suzette was invented)

“Raffles Hotel” (Singapore) Singapore Sling cocktail was devised

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“Raffles Hotel”

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Hotel Names

“Hotel Sacher” (Vienna)

(Home of the Sachertorte)

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Other unusual hotels “Burj al-Arab Hotel”

Hotel in Dubai, U. A. E., (7 stars)

It’s built on an artificial island, It’s structured in the shape of a boat's sail.

(Photo)

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Hotel Names

Some famous Hotels have given name to a particular meal or beverage,

“Waldorf Astoria” (New York)

“Waldorf Salad” was first created (celery, apples, walnuts, mayonnaise, lettuce)

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Other unusual Hotels

“Luxor Hotel”

Hotel & Casino in Las Vegas in Nevada,

Its name is due to its pyramid like structure.

(Glass)

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Other unusual Hotels

“Queen Mary”

The former Ocean Liner in

 Long Beach, California, its first-class staterooms are used as a

Hotel. (last example)

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Since the beginning of time,

people have Travelled for:

Commerce, Religion,

Family, Health,

Immigration,

Education & Recreation

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Egypt being the world's oldest civilization,

is probably one of the oldest vacation spots in the World

Early Greeks, Romans and others came toEgypt to see the wonders of mankind's

earliest triumphs. (Fun)

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What we do know is that under the influence of the Roman Empire,

“Inns and Hotels”

began Catering for Travellers, in an effort to encourage visitors.

(Follow the $)

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The first Inn located in America was recorded in the year 1607

Since then the U. S. have lead the way with many first’s in the Hospitality/Hotel Industry

Entertainment

(Disney World, Sea World)

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Since 1607, a surge of Hotels flooded across the rest of the world with prominent names such as today:

Groups/Chains

Radisson, Holiday Inn,Marriot, & Hilton, etc..

(3 stages in hotel development)

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The Industrial Revolution

Which started in the 1760s, facilitated

the construction of Hotels everywhere

around the World(business, disposable income)

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The 1920 saw the 1st. boom in the Hotel Industry.

In 1923 Architects Marchisio & Prost constructed a Hotel in a Garden in the Heart of Marrakech in Morocco

For decades this was considered the most beautiful Hotel in the world:

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“La Mamounia” Luxury Hotel Marrakech

Romantic, Casually, Elegant, Exotic; Staff: Gracious, Accommodating not Overbearing

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Hotels were built not only in Cities, but also in the Mountains.

The first Ski Resorts in Switzerland (Saint-Moritz, Gstaad, Montana, Aspen etc.)

These were very comfortable establishments, mostly for the Rich

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These years were also notable for the construction of the first

“Casino” Hotels

(Mont Carlo, London, Paris, Las Vegas)

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2st. Boom in the Hotel Industry

The mid 1960 saw the beginning of mass Tourism

New Tourist Resorts flourished around the Mediterranean

(Jet Engine Commercial Airliners)

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Hotels for Business People

1970 saw the construction of Hotels for

“Business people”

This movement was supported by several factors.

(Business Centres, no computing)

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“Black Gold” (Oil)

Then there was the sudden prosperity,

in the

“Middle Eastern Countries”

which attracted business people from around the world.

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This started an important Business Travel trend.

Which initiated the development of Hotels Primarily designed for Business People in Middle-Eastern cities like:

Dubai, Abu Dhabi,

Riyadh & Jeddah

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The 3rd. Hotel Boom The 3rd. boom in the Hotel Industry began

in 1980.

Marked by more inventive Marketing & the development of Hotels increasingly

adapted to a particular type of clientele. (specialised, computing, Internet)

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This trend prompted the construction of Airport Hotels

followed byHotels with Conference Facilities,

Health Hotels/Spas, etc..

(JFK, Paris, Tokyo, London, 1day meetings / early flights)

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1980

In the 1980’s, the Far East began to welcome both Business People & Tourists

Tourist were beginning to discover the countries of the Rising Sun, such as:

Japan, South Korea, Thailand, & China,

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1990

The Gulf War helped to create, great insecurity for both Individuals and

Business travel

1991 is considered to be the Black Year of the Hotel/Hospitality Industry

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TECHNOLOGY

By mid 90’s, Technology started to take its rightful place in hotel administration

(simplification of check-in, and check-out procedures, Internet) Global Reservation Systems,

Marketing Management etc…

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The main expansion zones for the Hotel Industry in the late 1990’s was

Middle East, (Gulf States)

China, India,

Latin America

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At the end of the 1990’s construction began in Dubai on one of the most ambitious and prestigious Tourist

complexes in the Region, if not the World. Jumeirah Beach (Google Earth)

Hotel Burj Al Arab (Expensive)

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Jumeirah Beach Complex

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TodayToday Hotels offer wellness programs:-

Including Health & Beauty Centres, Personalised Services, & Treatments,

Anti-stress,

Revitalising,

Regenerating Programs, etc.

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TodayWith the advent of the Credit Crunch in the last 5 Year or so ………

The Hotel Industry is trying to adapt & change to the changed climate. (Less Money)

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The Further of the

Hotel / Hospitality

Industry ?

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(1) Airline Business

(2) Information Technology (ICT)

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Airline Business

Transport is an essential element of tourism, providing the vital link between the tourist generating areas and destinations.

Thus developments in aviation will have major implications for many leisure and Tourism markets in the future.

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Airline Business

‘In the past, the growth of Tourism has been fuelled by increasing prosperity,

longer holidays and cheap fuel.

The future of all 3 elements is now questionable, (Oil)

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Airline Business (Future)

Shorter holidays with advance booking.

Out of Peak Season Leisure Travel, is set to gradually increase to avoid Peak Pricing.

Business travel are opting for value travel(Coach)

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What hasn't changed over time?

"The only 3 business which will never go out of

style over the Centuries in the Hospitality

Industry are...

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"...food (people have to eat!) 

"...lodging (people want a safe place to sleep!)

 

"...beverage (people like their beverages!)

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Information Technology

Computerization in the future will allow Hotels to react more speedily to market needs, and to customer demands, both quickly & accurately.

(Events: sporting, concerts, cultural, etc…)

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Hotels in the Future

“Example of a trend in the future”

Self-Service Kiosks that will allow

guests to check in to there hotel are on the way (Front Office)

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The FutureThese touch screen Kiosk will be designed to simplify the

check in process in Hotels:

Check in/out within 30 seconds

Encode room keys

Upgrade and change rooms

View, print and e-mail bills and receipts

(Hotel Departure) Check in and print boarding passes for flights

Scan passports and Driving licenses

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The traditional role of information

Technology as a back office support for accounting & bookkeeping is

clearly going to moved to the front of house & center stage.

(All areas of the Hotel will be much more computerized)

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The End

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La Mamounia Hotel

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Robert Hyde

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Information Technology

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Information Technology

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Information Technology

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Information Technology