8/9/2019 092 MIS502 Quiz 2 Ver 01 Solution

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Semester 091 MIS502

Quiz Two - Version 01 (Chapter 03)

True/False Questions (each question worth 1 point)

1. Productivity refers to the effectiveness of human resources. False

2. Sales force automation is concerned with identifying prospective customers as

accurately as possible in order to direct promotional dollars more efficiently. False

3. A machine that takes data and creates instructions that tell a robot how to

manufacture and assemble prototypes is called a computer-aided design. False

4. Recruiting on the Web is the most development to recruit new employees. True

5. The main function of document control information systems is to support work flow

and group project management. False

6. Companies use customer relationship management (CRM) applications in order to

improve services provided to customers to maximize customer loyalty. True

Multiple Choice Questions (each question worth 2 points)

Identify the letter of the choice that best completes the statement or answers the question.

7. The purpose of ____________________ function is mainly to develop new products

or variations of existing products.a. engineering c. product quality control

b. maintenance d. manufacturing

8. The time between generating an idea for a product and completing a prototype that

can be mass-manufactured is known as ____________________.

a. decision-making c. cash management systemsb. time-to-market d. investment analysis

9. The ____________________ depends heavily on up-to-the-minute (real time)information on cash flow and movements in the organization.

a. accounting c. marketing

b. sales d. finance

10. To track, schedule, and control manufacturing processes is called

____________________.

a. just-in-time c. economic order quantity

Name: ID:

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Semester 091 MIS502

b. manufacturing execution system d. manufacturing resource planning

11. A process which seeks to achieve efficiency improvements by orders of magnitude is___________________.

a. reverse engineering c. forward engineering

b. business process reengineering d. business process improvement

12. ____________________ helps analyze how a new product is doing in its first several

months on the market.

a. manufacturing execution system c. targeted marketing

b. just-in-time d. market research

13. Which information system is concerned with recording and tracking transactions withfinancial impact on a firm?

a. marketing c. finance

b. accounting d. purchasing

14. A system that compiles pricing data is ____________________.a. general ledger c. purchasing

b. sales d. cost accounting

15. A new information technology that is often part of sales force automation is

____________________.

a. CRM (Customer relationship Management) c. data mining

b. PDA (Personal Device Assistant) d. All of the above

16. A system that uses robots that are directed by computers in the manufacturing of a

product prototype is called ____________________.

a. CAD (Computer Aided Design) c. CNC (Computerized numerical Control)

b. ERP (Enterprise resource planning) d. CASE (Computer-Aided SoftwareEngineering)

17. Which type of an information system supports most business functions of an

organization?

a. ERP system c. Operations support systemb. Manufacturing resource planning

system

d. Supply chain management system

18. A Software system that is mainly used by knowledge workers during productdevelopment is called____________________.

a. CAD c. CNC

b. ERP d. CASE

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Semester 091 MIS502