IDeA Efficiency Exchange &

the role of Challenge Managers

Dr Gordon Murray24 September 2009

Your current perceptions?

1. In groups of two discuss your understanding of:

London Efficiency Challenge Efficiency Exchange (formerly known as the Efficiency

Hub) Knowledge Hub

2. Then agree two key words for each of the above

3. Feedback

What do we know about Efficiency in councils?

Current challenges

1. Use two yellow post-its2. Write your personal view of two challenges

identified in councils in addressing efficiency gains (one per post-it)

3. Place post-its on flipchart pages4. Scan the range of challenges identified by

others 5. Play ‘snap’ and cluster post-its in related

themes/groups

Current notable practice

1. Using two green post-its2. Write two examples of notable practice which

you have identified (one per post-it)3. Place post-its on flipcharts against the earlier

themes where you think the ‘notable practice’ is relevant

4. Collectively, if at all possible, try to aim for ‘notable practice’ married to a challenge theme.

If I was in your shoes …

1. Scan the themes/challenges 2. Using two red post-its3. In response to the challenges, give

your view of “If I was in your shoes ….”

4. Place in the area of the relevant theme

What is the EffXchange?

Imagine a tool for …• Comparative benchmarking on efficiency• collaborative knowledge sharing

what works and doesn’t work, but will in certain circumstances

• collaborative problem solving helping find the one person who’s thinking about the same

challenge or has a suggestion which could help or enabling suggestions which could help someone else

• drawing on local government expertise in Drafting a policy, specification, contract ...

• mass on-line conferences, debates and ability to question experts

• …

Comparative benchmarking & support• Metrics developed by Capital Ambition• Technology platform being prototyped with Capital

Ambition• Metrics now being tested & developed with IESE for use

with districts and counties• Aimed at a national rollout • Signposting to relevant

stories documents and toolkit contacts with ‘Amazon’/’eBay’ type prompted suggestions

Collaborative knowledge sharing & problem solving

• Discussions with northern RAs on collaborative knowledge sharing/problem solving pilot

• Face-to-face events and web-based tools which facilitate sharing of problems, what works, what might work, and lessons learnt:

Online conferences, Knowledge Cafes, Peer Assists, Hotseats, Library, Forum, RSS feeds, Wikki Twitter/EffXchange

Blueprint for March 20111. A culture of collaborative knowledge generation,

learning, sharing and problem-solving in respect of efficiency & VfM

2. A resilient user orientated, easy-to-use, technological platform which rapidly captures content in a diverse range of forms ‘pulling’ collaborative knowledge generation, learning, sharing and problem solving

3. A reliable, robust and transparent web-based benchmarking tool which enables councils, and their partners, to easily identify and transfer appropriate good practice

4. A passion amongst LGA Group frontline staff to capture and share good practice, and contribute to problem solving; and encourage others to do so too.

EfficiencyCoPs

Self assessment Benchmark

Data

PeerChallenge

Efficiency Exchange

Best Practice Resources

Best Practice CollaborationAllows users from participant authorities to develop and actively share best practice knowledge

Self AssessmentData collected from LEC councils helps highlight where greater efficiency can be achieved.

Peer ChallengePeers from other authorities review the assessment and provide direct feedback

BenchmarkingAuthorities able to review their data and compare with benchmark data collated by CA

Best Practice ResourcesCommunity repository of current best practice principles

Social media tools

Ingrid Kohler

Communications strategy• Monthly liaison meetings with Capital Ambition• Monthly liaison meetings between Improvement

Services & Programme Manager• RIEPs briefed and workshop held• Some RIEPs have attended Capital Ambition peer

training day• RIEPs on the Programme Board• CLG on the Programme Board• Twitter account EffXchange

Communicating the benefits: will you help?

Key messages

In groups of two1. Identify key stakeholders you have

contact with2. For each stakeholder articulate a

key message regarding the EffXchange

The role of the Challenge ManagerIn groups of two• Identify the additional contribution a

Challenge Manager could make

The Challenge Manager• Ambassadors• Documenting your view of good practice, emerging issues

and lessons learnt (process & practice)• Identifying ‘notable practice’

• Warming-up the story teller,• and signposting the EffXchange team to them

• Identifying emerging issues/problems posed• If at all possible pick-up on procurement themes • Contribution to practice development sessions• Starting & contributing to Twitter discussions

IDeA Efficiency Exchange & the role of Challenge Managers

Dr Gordon Murray24 September 2009