08 cohn

Assessment Tool: Mapping for Success

Dr. Sorin Cohn Chief Program Officer

i-CANADA

Dr. Sorin Cohn

2

24 November 2011 p. 3

Shanghai 1990

Shanghai 2008

1.Intelligent Communities Framework 2. i-Canada Program

3. i-Canada Assessment Tools

4. Pilot i-Canada Communities

BUILD CANADA AS A COMPETITIVE INNOVATION NATION COMMUNITY BY COMMUNITY

USING BROADBAND COMMUNICATIONS, COLLABORATIVE ECOSYSTEMS AND INTELLIGENT SERVICES

ANYTIME ANYWHERE


A Community May Be: a Village a Town A Municipal District a City a Metropolis (City

Conglomerate) a Region a Country

A Community Must Have: Distinct Identity with history & future Ability to Act as an Entity Core Elements Cooperating for the

Good of the Whole Economic and Social Prosperity Goals Acceptance and Recognition as such

Communities must adapt to changing economical and social environments in their competition for success


Seoul 1961

Seoul 2011

Communities are the locus of competitive progress

Understand position on the map of competing communities Strengths: Reveal the Community’s factors of strengths Weaknesses: Pinpoint the aspects for remedial action Momentum: Determine the path for progress towards I.C. status

Define and build the complementary partnerships necessary to ensure competitive survival

Why Culture is Key “Spending more on R&D won’t drive results. The most crucial factors are strategic alignment and a culture that supports innovation”

Booz&co. 2011


Design Development

Manufacturing Marketing

Sales Support H

uman

Re

sour

ces

IT &

Sup

port

Integrated Product Economy

Manufacturing Services

Consulting Services

Development Services

Marketing Services

HR Services

Investment Services

Support Services

Sales Services

IT Services

Design Services

Knowledge Services Economy

“Office” Services

Legal Services

This was about product control & direct cost minimization

This is about collaborative value creation in Intelligent Communities

Network Services

Education Services

Health Services

Utility Services


People & Creativity

Leading people drive public life and business evolution and determine if-&-how the community prospers, survives or decays.

Collectivity The community capacity as a whole to evolve to higher order complexity and harmony to differentiate, integrate, collaborate and compete more effectively

Knowledge & Vision There is a vision for the future of the community and knowledge of its capabilities, strengths and weaknesses as well as of the road ahead to achieve vision.

Innovation Environment

Innovation in business & public service

Knowledge workforce – education & employment

World-connectivity Competitive knowledge-

intensive companies

Enabling Infrastructure

Communications– fixed and mobile

Transport – R&R&W&A Energy, Water, Utilities Collaboration platforms Safety & Environment Care

Governance & Services

Participatory democracy with community-embraced evolution roadmap

Social innovation enablers Services for citizens Services for businesses Quality of life

INTELLIGENCE + SOCIAL WILL + CAPABILITY-OF-ACTION are the key ingredients for successful competitiveness


i-CANADA Organization

Nation-wide Deployment

Pilot i-Communities

Communities Engagement

Core Concept & Platforms

Civic Leaders Business Leaders

Governments Financial Institutions

Tech. Solution Providers

Service Providers


i-COMMUNITY

Citizens

Local Government

Education

Associations

ICT businesses

Manufacturing

Transport & Lodging

Health Inst.

Financial Inst.

Commercial Inst.

Utilities

Developers Legal firms

“Other”

Professionals


Financial Inst. • Royal Bank, Scotia Bank, CIBC,

Montreal Bank, TD Bank • Caisse des Depots • ManuLife, SunLife, GreatWest • …

Governments • Federal • Provincial

S/W Solution Vendors

• IBM • Oracle • SAP • Google • Microsoft

Device Vendors • Apple, HP, Dell • RIM, Nokia • Sony, Panasonic • LG, Samsung

Network Vendors • Alcatel-Lucent, Ericson • Huawei • Ciena, Juniper • March & Mitel • BelAir, DragonWave

Transport-Lodging • Starwood, Hilton, Delta,

Fairmont, Best Western, • ViaRail, CNN, • Air Canada, WestJet, etc. • CAA

“Manufacturing” • GM, Ford, BMW, Toyota,

Honda, Kia, Hyundai, • Bombardier, Boeing, etc • Steel guys, • Mining,

Commercial Players • WalMart, Sears • Canadian Tire, Zellers • Loblaws, Drugmart, • Ikea, etc.

Service Providers • Bell, Telus, Rogers • Wind, Shaw, Lynx, • Telesat • Yahoo, Google, • LinkedIn, Facebook

Utilities • Hydro • Gas (Enbridge) • Petro Canada,

Esso, Shell

Sys. Integrators & Consultants

• CGI, Accenture, Deloitte, KPMG,

“Developers” • …


Place: Buildings, Parks, Waterfronts

Infrastructure: Communications, Roads Rail, Transit, Water, Energy, Waste

Collaboration Ecosystem: Innovation, Creativity, Community Animation, Facilitation, Social Networks

Life: Live, Learn, Work, Play Solutions: Health, Education, Government, Safety,

Community, Arts, Commerce, Traffic, Environment

HUMAN CAPITAL

INVESTMENT

MARKETING

GLOBALIZATION

LIFE

SOLUTIONS

COLLABORATION ECOSYSTEM

INFRASTRUCTURE

PLACE +Leadership

Thanks to Bill Hutchison


i-CAT = a framework to undertake consistent and comparative assessment of community status and performance progress

Monitoring Tool: enables community leaders to understand and monitor the community’s performance Retrospective: helps in assessing values and progress of programs Prospective: helps in devising new initiatives and programs

Competitive Tool: allows a competitive analysis against target communities

Democracy Tool: enables & empowers community to active participation Transparency: helps in making community programs and its progress

transparent to its citizens Accountability: : enables better accountability


Focus on Critical Aspects of what an i-Community Is & Needs Governance Community Involvement

Infrastructure Processes – internal and external

Resources – Environment, People, Financing Community Services

Competitive Attributes Life Quality

13


Infrastructure

Governance

Place Collaboration Solutions Life

Environment

Urbanism

Transport Finance

Comm

. Assets Broadband

Mobile

Utilities

Involvement

Innovation Entrepreneurship

Mkt. Connect.

Know. W

orkforce

e-Governm

ent e-Com

munity

e-Business. e-H

ealth e-Education

e-Arts

Social Cohesion Safety & H

ealth Learning W

orking Play & Culture

Living

Domains (5)

Areas (26)

Dimensions (76)

Factors (over 360) & Indicators (over 1200)

Perspectives Staff Global City Indicators

Facility (Toronto)

24 November 2011 p. 15 15

Tool Purpose Complexity & Usage

Introductory i-CAT

Collaboration i-CAT

Directed “Lite” i-CAT

Complete i-CAT

Decision tool for community leadership

Tool for determining community involvement and

culture of collaboration

Tool for getting quick community perspectives from

city officials, businesses or citizens

Planning and Operational Tool for concerted action by

entire community

Upper layer of areas investigation Self-Assessment by Community Leader

(Mayor/CIO) About 100 questions 2 hrs to 1 day

Investigates just the Collaboration Domain Done by i-Canada with Staff Support About 350 questions Days to weeks

Specific Community Perspective Undertaken by i-Canada & Community Section About 600 questions Several weeks

Complete investigation – multiple perspectives Done by i-Canada & All Community Sections About 1200 questions 2- 4 months


Introductory i-CAT http://app.fluidsurveys.com/s/i-Canada-Self-

Assessment/?=2011 70 responses with 5 complete Canada + USA, France, Mexico

Introductory Self-Assessment Tool for Intelligent Communities

© i-CANADA

3. The INFRASTRUCTURE Domain Introductory Assessment 3.1 TRANSPORT: Rate how well is your community linked to the rest-of-the-world by:

Poorly Average Very Well

Air Rail and Train Services Roads and Bus Services

Waterways & Shipping Services

3.2 TRANSPORT: Rate how well is your community served by its public transportation systems:

Poorly Average Very Well

Rail and Suburban Train Services Roads, Streets and Bus Services Waterways & Shipping Services

Trams, Subways and Light Train Services

3.3 FINANCE: Rate strength and effectiveness of financial and investment institutions within your community

• Limited

• Average

• Execellent

Colaboration i-CAT http://app.fluidsurveys.com/surveys/CATA/2011-

collaboration-survey/?=Windsor-Essex 9responses with 3 complete

Windsor-Essex

Collaboration Domain Assessment Tool for Intelligent Communities

© i-CANADA

2.3 Organizations and Associations 2.3.1a Civic and Social: Funding and Activity data.

• What percentage of the municipal budget is allocated to social activities % • How many community associations and social clubs are there in the jurisdiction

2.3.1b Civic and Social: Quality assessments.

Prefer NOT to Answer

Insignificant Rather low Low Moderate High Very

High

Priority: Rate priority of social activities for the community

Coverage: Rate how well do social activities cover the social

structure of the city

Interaction: Rate the degree of collaboration between community

associations and organizations

Attractiveness: Rate effectiveness of community programs in attracting newcomers to the

community

Performance: Rate commitment of social organizations and networks to a sustainable

economic future

2.3.2a Business: Funding and Activity data.


Life

e-Arts

e-Education

e-Health

e-Business

e-Community

e-Government

Safety & Health

Learning Play & Culture

Social Cohesion

Innovation

Entrepreneurship

Community Involvement

Market Connectivity

Transport

Mobile

Governance

Comm. Assets

Finance

Urbanism

Environment

Utilities

Living

Knowledge Workforce

100%

75%

50%

25%

0%

Broadband

Working


Life

e-Arts

e-Education

e-Health

e-Business

e-Community

e-Government

Safety & Health


Social Cohesion

Innovation

Entrepreneurship


Market Connectivity

Transport

Mobile

Governance

Comm. Assets

Finance

Urbanism

Environment

Utilities

Living

Knowledge Workforce

100%

25%

0%

Broadband

Working Example of progressing intelligent community

Example of complacent community

50%


Life

e-Arts

e-Education

e-Health

e-Business

e-Community

e-Government

Safety & Health


Social Cohesion

Innovation

Entrepreneurship


Market Connectivity

Transport

Mobile

Governance

Comm. Assets

Finance

Urbanism

Environment

Utilities

Living

Knowledge Workforce

Small City Center

Mid-City West

Broadband

Working

x s

Mid-City East

Little connectivity

Tough working situation

Poor finances

Outdated Health

“Good Living”

Would it be better if it collaborates

with the “region” ?


Life

e-Arts

e-Education

e-Health

e-Business

e-Community

e-Government

Safety & Health


Social Cohesion

Innovation

Entrepreneurship


Market Connectivity

Transport

Mobile

Governance

Comm. Assets

Finance

Urbanism

Environment

Utilities

Living

Knowledge Workforce

Mid-City (Agric) France

Nicely established place Little drive for change

Established comfortable life

Broadband

Working

x s

Large City (Suburb) Mexico

Poor place & infrastructure Low governance & involvement City is trying to connect Terrible life conditions


Goal Most meritorious pilot communities: Typical of Canadian communities

2 Rural Districts 2 Small Cities < 100k 2 Mid-size Cities < 1M 1 Large City

Various Canadian regions

Selection Panel & Process Expert Panel – up to 15 people from:

i-Canada & Governors Council National Solution Providers NGOs and Gov. Orgs involved in community

development

Effective Web-based Application/Bidding (ReviewRoom from Chide.It used by OSME-PWGSC)

Stages & Tentative Timing 1 Jan Bidding Process Launch 1 March Bidding Closed 1 April Pilot Communities Selected 1 May Start First 3 Pilots 1 Sept. Start 2nd Set of Pilots 1 Dec. 1st Progress Report

Selection Criteria Leadership commitment & collaboration

(Determined via proposal by all community sides)

Need to enhance competitiveness (Determined via Introductory i-CAT assessment)

Goals, priorities and programs (Determined via proposal by community leadership)

Readiness and resource dedication (Determined via proposal by all community sides)

BUILDING CANADA AS AN INNOVATION NATION


Evolution to Knowledge Services Economy Knowledge-based values and “industries” Market is global

Community Ecosystem for Competitive Success Affordable Broadband Communications anytime anywhere are essential Culture of Collaboration is critical Governance and social cohesion are required

Communities Compete for Success on Global Stage Intelligent Communities are winning Clear differentiation metrics

i-CANADA Drive for Innovation Nation Vision, Team & Partners Tools for assessment and planning Framework and Platforms for development Support programs

22


Thank You Sorin Cohn

[email protected]

WE SHALL

08 cohn

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