070116 jl ogan professional resume
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J. L. Ogan12208 NW Heady Ave., #145 Ferrelview, MO 64163 [email protected] Cell: 816.572.7639
Alternate: 660.584.4235
Entrepreneur minded Optimization Test Engineer, wireless telecommunications switch/radio, lit and dark fiber optics SME, DWDM Program Management. Pre / post released network certifications in quality analysis / assessments of cradle to grave workflow. ETA Fiber Optics Installer 4-year certification through 2018.
Respected professional and mentor in smart classrooms / presentations in academia, business, non-profit associations, and a volunteer extraordinaire. Coursework includes Wireless Telecommunications, GAN-WAN-MAN-LAN-PAN, Data Comm, FCC GROL Class 3, MS Office seasoned classroom / online educator.
Areas of ExpertiseSamsung / Motorola PCS PM
Wholesale Business OwnershipCustomer Service / Relations Expert
DWDM Program Mgr with recall experience
Positive Attitude Coordinator/Speaker360 Customer service excellenceWireless Optimization EngineeringSolid working client relationships
Fiber Optic connector / splice savvyProactive approach to sales / support Higher Education Technical Professor
Conducted STIC Lab PCS education tours
Professional ExperienceAPT College, Pinnacle Career Institute, DeVry University Higher Education Professor / Instructor
Formal instruction of telecommunications courses to AT&T employees, both in-classroom and online courses through DETC accreditation.
Electronics Technicians Association (ETA) Certified Fiber Optics Installer Test Administrator focusing on multiple types of connectors and fusion splicers.
Taught up to 30 students during a term in smart classroom environments with their associated labs. Promoted to Sr. Adjunct status during tenure for assistance with special project requests from the Dean.
Taught AC / DC electrical course with PLC focus and equipment / cabling lab.
Thunderbird Wholesale, Lucent Technologies, Sprint PCS (STIC Lab, NOCC, Access Management, PM group) Proven performance to increasingly responsible positions in business hierarchy, culminating in multiple leadership roles, one position feeding another one.
Successfully built a wholesale electrical, plumbing, and telephone business from the ground up with businesses and area contractors in the building trades. Acquired top products to attract clientele.
Single point of contact for A and B side access circuit pricing to Sprint sales teams across the nation. Increased quote output by 111%.
Lead drive test teams and optimized wireless networks for AT&T, Sprint, Cellular One, Ameritech, AirTouch, including an international border.
Answered Tier 1 alarms and dispatched Cell Technicians to equipment outages nationwide for NOCC. Escalated issues exceeding MTTR.
Managed a nationwide recall of Ciena SONET boards coordinating 25 locations weekly for 2 months.
Program managed, scheduled formal training, hosted weekly Motorola and Samsung Switch and Radio Engineering team vendor meetings.
Administered a 24x7 test-impact matrix schedule for 76 telecom professionals on 8 lab teams, to 160 engineers across 17 lab teams.
Produced a report for the Sprint PCS CTO documenting an average of 2,700 bugs discovered by lab engineers annually.
Supported the first successful call between two dissimilar networks (IOS) completing a seamless phone call, which previously was impossible to do. Also awarded 2 “Sprint Values Excellence” on special project tasks.
Certified all pre and post launched software functionality in handsets on multiple network platforms at the Systems Technology Integration Center.
Education, Training, and Associations
DeVry University, Kansas City, MO - Bachelor of Science in Telecommunications Management, June 1996Midwestern Baptist Theological Seminary, Kansas City, MO - Coursework towards Master of Divinity in Christian Education
Formal training in diverse wireless technologies including Lucent, Nortel, and Samsung – Overview, installation, and maintenance
Past Electronics Advisory Board Member - Business & Technology College, Kansas City Metropolitan Community Colleges
Past President / Director / Webmaster – Mid America Telecommunications Association
Mid America Regional Council Basic Telecommunicator Training Certificate
Kauffman Foundation FastTrac New Ventures Entrepreneurial Pgm
Missouri Jaycees Individual Development Vice-President, Attitude Coordinator, Region 1 Director, District Director, President and member of local chapters
Lifetime Senator #33710 - Jaycees International
MO Chauffer’s License, 15 passenger van safe driving
Multimedia Technologist– Pleasant Valley Baptist Church, Liberty/KCI campuses
Past Master - Ray Masonic Lodge #223, AF&AM, Camden, MO
Honorary Warrior “Walks with Spirit Friend” - Tribe of Mic-O-Say
Leadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management Excellent written and verbal communication skills, including ability to facilitate classroom discussion. Experience with curriculum or training material development. Familiarity with, and interest in, the adult learning process. Excellent planning and project management skills. Quality-minded, with strong attention to detail. The Test Analyst is primarily responsible for designing and executing tests. This role requires not only application knowledge, but also system knowledge in how all components work together, and technical knowledge to perform preliminary troubleshooting. The Test Analyst is responsible for logging and tracking defects. This role is highly focused on quality through strict attention to detail and communicating project status to leadership and team members. Ability to work comfortably within a technology-based environment
Leadership, accountable, loyal, educator, telecommunications engineer, belief in Jesus, technically savvy, liaison, coordinator, planner, scheduler, program manager, fiber optics, wireless,data, certification, supervisor, detail oriented, delegator, concise, efficient, time management Excellent written and verbal communication skills, including ability to facilitate classroom discussion. Experience with curriculum or training material development. Familiarity with, and interest in, the adult learning process. Excellent planning and project management skills. Quality-minded, with strong attention to detail. The Test Analyst is primarily responsible for designing and executing tests. This role requires not only application knowledge, but also system knowledge in how all components work together, and technical knowledge to perform preliminary troubleshooting. The Test Analyst is responsible for logging and tracking defects. This role is highly focused on quality through strict attention to detail and communicating project status to leadership and team members. Ability to work comfortably within a technology-based environment