07 - management - brand manager

IBM Systems & Technology Group Education & Sales Enablement © 2009 IBM Corporation

Topic 5: Optimizing IT withIBM Systems Management

Upon completion of this topic, you should be able to:

> Explain why it is beneficial for sellers to promote IBM systems management products

> Outline the latest hardware and firmware advances and how they benefit our clients

> Describe the key features of IBM Systems Director 6.1

> Describe the key updates of IBM System Director 6.1.2

> Identify plug-ins that available for IBM Systems Director 6.1

> Recall the competitive selling points of IBM Systems Director 6.1

> Summarize service and support offerings


Agenda

Asterisks denote emphasis

The Business of IT... how IBM can help

> System x Platform Management Experience

Hardware and firmware

System tools

IBM Systems Director 6.1

– Base

– Add-ons

IBM Systems Director 6.1.2 Update

Integration with Tivoli service management

> Review & Call to Action

> Resources


Globally, Systems and Infrastructure are reaching a Breaking Point

> Explosion of data, transactions, and digitally-aware devices strains IT infrastructure and operations

> Exponential growth in communications subscribers and services exposes bandwidth limitations

> Supply inefficiencies and demand spikes tax energy and utility systems

> Clogged and congested roadways impact productivity

> Networks, supply chains, and borders face a proliferation of new risks and threats

Meanwhile, your customers’ expectations and competitive pressures are increasing


System x and BladeCenter for a Dynamic InfrastructureRobust systems management is a foundational element of a dynamic infrastructure

A dynamic infrastructure addresses today’s challenges and tomorrow’s opportunities

REDUCE COST x86 industry-leading performance, virtualization,

energy efficiency and scalability

Unified systems management tools that reduce the cost to deploy and manage physical and virtualized systems

IMPROVE SERVICE

Respond quickly to changing needs with dynamic management tools

Performance to drive new demanding application workloads

MANAGE RISK Resilient architectures and management tools

for security and high availability Robust portfolio to meet current demands today

and scalability to increase capacity as business requirements grow


Technology Budgets are being Consumed by Administration and Power Costs. We Can Help!

Expenses for server management and administration are nearly twice the capital expense for server purchases

Energy costs have grown to half of hardware costs

Both administrative and energy costs continue to grow rapidly

Source: IDC, Virtualization 2.0: The Next Phase in Customer Adoption, Doc #204904, Dec 2006

The innovative hardware, tools and systems management of the new generation servers can help you achieve breakthrough productivity gains through automation, optimization and energy management

IBM Systems Director 6.1 can help save 34% to 42% in administrative costs when compared with unmanaged environments¹

Reducing labor costs by automation and simplification of systems management can help drive real savings


Value of IBM Systems Director and Server Management

Important for hardware sales today

> Customers expect basic management capabilities supplied with hardware

> Provides ability to differentiate

Important for hardware sales tomorrow

> Creates ‘sticky effect’ Customer invests in training and deployment 80% of customers using IBM Systems Director likely to purchase from IBM in the future

(System x customer survey)

Required to meet customer requirements for common management tools for

> Cross-IBM platforms and operating systems

> Combination physical and virtual environments

> Reducing training costs

> Interoperability with Tivoli

Required to Compete – HP, Dell and SUN provide offerings


The Total Systems Management Experience

Integrated Management Module (IMM)• Standards-based hardware which combines

diagnostic and remote control

UEFI—next generation BIOS• Richer management experience and future-ready

Hardware and firmware advances which are standard across all new systems

ToolsCenter• Consolidated, integrated suite of management

tools• Powerful bootable media creator

Redesigned system tool portfolio for single-system management and scripting

IBM Systems Director• Platform management that is easy and efficient• Management of physical and virtual resources

across heterogeneous systems

IBM Systems platform solution for System x, BladeCenter, Power Systems, System z and storage

IBM TivoliUpward integration into Tivoli Service Management

Delivering innovations throughout the systems management stack


IBM Offers End-to-End Management

Hardware

Other Systems Management Software

AutomationStatusVirtualizationDiscovery

UpdateRemote AccessCore Director ServicesConfiguration

System x & Blade CenterSystem zPower SystemsStorage Configuration

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TPM

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Managed virtual and physical environments

Resource Management

Base Systems Director

Managers & HW Platform

Managers

Enterprise Service

Management

Advanced Managers

&Priced Plug-Ins

IBM and non-IBM hardware


Hardware Building Blocks - Previous Generation

Mini BMC2

Tier 1Functionality

• IPMI 2.0 Compliant• Monitor voltages,

temps, battery• Drive System LED’s

(No Light Path)• Power Control, System

Reset, and reboot.

BMC

Tier 2 Functionality

• Same features as Mini BMC

• IPMI 2.0 Compliant• Serial over LAN (SOL)• Drives Light Path• Security : User,

Operator, Administrator

Tier 3 Functionality

• Three form factors (PCI-X, Add-on Module, Management Module

• Web interface and full SSL and other security module integrations

• LDAP integration for user authentication

• Remote KVM support standard• Remote disk support standard• DNS, DHCP, SNMP , SLP• Standard in select servers and

BladeCenter, i.e.. x3950• Optional for all other servers in

portfolio.• Advanced Management Module

only valid for BladeCenter

Systems Management Adapters


NEW in 2009 - Integrated Management Module

Integrated Management Module (IMM)

> Combines multiple functions, including those of today’s BMC and RSA-II at both hardware and software levels

> Combines multiple functions on single chip

• BMC and RSA-II functionality

• Video controller

• Remote Presence function

• SuperIO

Common Service Processor (SP) hardware across all platforms

> Provides consistent systems management hardware with consistent firmware across all new generation servers

> Is included on all new generation System x and BladeCenter servers announced on March 30, 2009

> Uses standard OS drivers (no unique IBM drivers required)

> Provides a single IMM firmware stack for all new generation IBM servers

> Delivers an improved user interface with a common look-and-feel with rest of systems management stack to help reduce training costs


Can detect problems before they occur using Predictive Failure Alerts

> IBM leads the industry, providing the widest ability to predict hardware failures on x86 systems

IMM can provide alerts if problems occur

> SNMP alerts can be sent to management software such as IBM Systems Director

> The serial port can be used to send an alphanumeric page

Standards based alerting enables upward integration into wide variety of enterprise management environments “out of the box”

> Proprietary alerts replaced with CIM indications

> Proprietary commands replaced with standard WS-MAN interface

Can be customized to meet specific customer needs.

IMM: Server Monitoring and Alerting


Facilidade de gerenciamento e alta disponibilidade

• Processador

• Memória

• Disco rígido

• Ventiladores

• Fonte de energia

• VRM’s

Análise de falhas em 6 componentes

IMM (Integrated Management Module)

Abertura de chamados automática

+

= Altíssima disponibilidade

HD’s

Ventiladores

Mem

ória

Proc

Proc

VRM

VRM

Fon

tes


IBM IMM Virtual Media Key (VMK) for Premium FeaturesAdds Revenue and Profit to your Sale

Takes the IMM to the next level, by providing full remote control of your System x servers. The IBM Virtual Media Keys allow administrators to fully manage servers

remotely regardless of server or operating system condition.

> Remote control to manage, monitor, and troubleshoot from any corner of the world.

> Save labor costs associated with remotely managing and deploying assets.

> Access to the server, using the keyboard and mouse from a remote client even if the server is off

> Map client CD / DVD / USB flash drive to the remote server.

> Capture last Windows Blue screen for later problem determination.

Which customers are good candidates for Virtual Media Key?

> Customers with remote branches.

> LE Customers where single remote control solution is required.

> Customers who have limited access datacenter’s.

> Customers requiring support staff to support greater number of servers.

> Customer using IBM Systems Director.

Versus HP?

> Our cost is $299 versus HP's $399

> IBM uses open standards versus propriety dot commands

Sell it to your IT influencer who may have gone into the office to fix issues that can now be remotely addressed.


Advanced Management Module

> Consolidates management for the entire chassis Manage, control, install from a single point Empowers IT managers to do more Delivers “RSA-like” remote functionality Complete KVM switch local functionality Serial connection

> BCH comes standard with one Advanced MM; second oneis available as an option for redundancy

> Hot swap, removal of the AMM does not effect server operation

> Local KVM is USB based Keyboard and mouse are now USB connections Older Management Module was USB internal, but PS2 external There are several IBM and non-IBM USB based KVM solutions. There is also be a USB

to PS2 conversion cable announced with BCH

> Compatible with BladeCenter chassis (BC-H, BC-E, BC-S, BC-HT) except BC-T

> BladeCenter T uses a unique MM called CMM running the same code base on a different form factor module CMM for BladeCenter T will be functionally equivalent to AMM


UEFI Provides Improved Management

Improved setup and configuration

> New architecture with increased memory for advanced functions

> Complete setup solution by allowing adapter configuration function to be moved into UEFI

> Simplified remote setup with Advanced Settings Utility having 100% coverage of settings with out-of-band access

Consistent and simplified error handling

> Unified code base for all UEFI-based systems

> Simplified management with elimination of “beep codes”

> Human readable event logs

Legacy compatibility provided by the CSM (Compatibility Support Module)

> Provides all the required resources to boot a legacy, non-UEFI-aware OS

Single customer code stack across the portfolio with advanced setup and configuration not available to legacy BIOS systems


Resource Management

Platform Management

Enterprise Management

Resource Management: IBM ToolsCenter

Reducing complexity with integrated platform and

enterprise service management

Deploying and managing virtual servers to control

data center space

Managing energy usage helps meet “green” initiatives and cost

objectives

Hardware/Firmware ToolsCenter


IBM ToolsCenterReducing complexity of choosing, finding, and learning platform management tools

Consolidates tools into an integrated suite

> Deployment

> Updates

> Diagnostics

> Configuration

Easier to learn and use

> Single easy-to-use webpage with links to all tools

> Common look and feel across tool set

> Documentation available through InfoCenter

> Ability to script tools using common command line interface

Customer- and service-driven packaging

> Tools released together 2 to 3 times per year as a set

> Support for multiple use cases (online, pre-boot, embedded, customers, resellers and service)

> Fully support tools in Linux, Windows/WinPE, and VMware pre-boot and online environments

> Common WinPE and MCP boot environment for all tools


Resource Management

Platform Management

Enterprise Management

Platform Management: IBM Systems Director 6.1




data center space


objectives

Hardware/Firmware

Systems Director 6.1IBM Systems Director – at the core

of an IT management strategy – can

reduce the costs of IT service

delivery, improve business

resiliency and security, and help

meet energy usage requirements

Susan DeGiralamo

Animation for screen show mode


Systems Director is Now Easier

> Simplified deployment, installation and update process

> Access anywhere with a consistent, web-based user interface

> Easy-to-learn new tasks with intuitive wizards, tutorials and integrated help

> Easy to navigate with systems summary, intuitive drilldown and topology views

YouTube video link: "A Better User Experience"


Systems Director Help Customers be more EfficientIncreases automation

> Simplified discovery and automated configuration

> Powerful resource grouping

> Intuitive health-summary scoreboards

> Event filters and automation plans

Focuses on health and status

> Favorite systems views

> Group thumbnails

> Monitors of critical resources and thresholds

Fully integrates virtualization management

Leverages industry standards

Provides broad multiplatform support of IBM Power Systems, System z and storage

Potential cost savings through use of IBM Systems Director 6.1 to manage large numbers of physical and virtual servers can reach 34.5 percent for Windows servers and 43.8 percent for Linux x86 servers¹

¹“Challenges of Operational Management for Enterprise Server Installations,” International Technology Group, © 2008


IBM Systems Director Topology

Three-tiered architecture Thousands of managed nodes Upward Integration Modules (UIM) supporting

– Tivoli, Computer Associates, Hewlett Packard, Microsoft

IBM Systems Director AgentManaged Systems

(Servers, Desktops, Laptops, SNMP devices, CIM devices)

Management Console(s)

Web Interface

IBM System Director ServerApplication Logic

Database


IBM Systems Director BaseFoundation for platform lifecycle management

Consolidation of Platform Management Tools

> Single consistent cross-platform management tool

> Simplified tasks via Web based interface

> Manage many systems from one console

Integrated Physical and Virtual Management

> Discovery and Inventory of physical and virtual resources

> Configuration and provisioning of platform resources

> Status, Health, and Monitoring of platform resources

> Visualization of server resource topologies

Platform Update Management

> Simplified consistent cross-platform tools to acquire, distribute and install firmware and OS updates

Entitled for download and use with every IBM server (that is, it’s free!)

No Charge Managers Included in Foundation


Priced Plug-Ins Not Included in Base

IBM Systems Director Plug-ins

IBM Systems Director Active Energy Manager V4.1> Monitor and measure server energy usage and activity> Control system power states and modes of operation> Provides aggregation of server energy management for ITM

IBM System Director Service and Support Manager is a no-charge callhome plug-in that automatically reports hardware problems and collects system service information for monitored systems. With these functions, Electronic Service Agent can monitor, track, and capture system hardware errors and service information and report them directly to IBM support.

IBM Tivoli Provisioning Manager for Operating Systems Deployment is a tool designed to provision an operating system via a library of disk images to any supported system on the network and is the replacement for RDM (2Q2009)

BladeCenter Open Fabric Manager advanced upgrade allows for the assignment and reassignment of Ethernet MAC and Fibre Channel WWN addresses used by the I/O ports on server blades in the IBM BladeCenter (2Q2009)

John S. Nelson

Removed Image Manager, added Service and Support, and updated dates


IBM Systems Director Active Energy Manager™ 4.1

> Consists of “no charge” monitoring functions and “priced” management functions Monitoring Functions

– Power Trending– Thermal Trending– PDU Support for IBM and non-IBM– Support for Facility Providers and sensors– Energy Thresholding

Management Functions– Power Capping

> Management functions are enabled for a 60-day evaluation

> Management functions are priced per server (end-point) being managed

> Delivered as a plug-in to IBM Systems Director


BladeCenter Open Fabric Manager (BOFM) V3.0

Systems Director Base

Function

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Blade deployment

– LAN and SAN administrators don’t need to wait for the hardware to arrive in order to determine the MAC and WWNs to use to configure their networks and storage MAC address based IP address assignments can be done ahead of time

– SAN zoning can be done ahead of time

– Storage LUN masking can be configured ahead of time – Storage is assigned to blades based on BOFM WWNs

Blade replacement

– No need to reconfigure LAN/SAN resources when a blade is replaced – SAN zoning and LUN masking is un-affected

– Replacement blades in the same slots retain the BOFM supplied MAC and WWN addresses

Automated blade failover

– No need to reconfigure LAN/SAN resources in order to support automated blade failover

– BOFM Advanced Upgrade automatically moves the BOFM supplied MAC and WWN addresses from the failed blade to the spare blade so that all LAN/SAN resources and visible to the spare blade immediately

– Optional VLAN configuration on blade ethernet switch modules is also automatically updated so that the spare blade can access the same VLANs as the failed blade


Some Key Strengths for Systems Director

IBM Systems Directorversus HP

Systems Insight Manager

versus Dell OpenManage

versus Lenovo

Energy management Management of virtualization environments

User interface ease-of-use Cross-platform support for IBM Power Systems and System z

IBM leadership

IBM competitive

IBM uncompetitive


What’s New with IBM Systems Director 6.1.2?Helping customers be more efficient

Systems Director 6.1.2 base functionality– Discover: Seeing the types and versions of various systems and devices in

the infrastructure

– Monitor: Making sure systems are available and running properly

– Optimize: Making adjustments to meet operational needs and fixing problems

– Maintain and update: Adjusting configurations and keeping systems up to date with new features and fixes

What’s new for version 6.1.2?– Base support required for new plug-ins

– Support for new hardware and OSs

– Customer-driven improvements in usability and performance

There is no license charge for use of Systems Director 6.1.2 with any IBM system

– Service and support is optional and offered by GTS

– Licenses for management of non-IBM x86 systems can be purchased


IBM Systems Director Active Energy Manager V4.2

Consists of “no charge” monitoring functions and “priced” management functions

– Monitoring Functions

• Power trending

• Thermal trending

• Effective CPU trending

• Estimated energy and cooling costs

• PDU Support (IBM and non-IBM PDUs)

• Support for Facility Providers and sensors

• Energy and temperature thresholding which can initiate a message or an automated response through Systems Director

– Management Functions

• Power capping for servers or groups of servers

Management functions are enabled for a 60-day evaluation

Management functions are priced per server (end-point) being managed

Delivered as a plug-in to IBM Systems Director 6.1.2 with web-based interface


Platform Management

IBM Systems Director Network Control V1.1An integrated data center management solution

StorageServerNetwork

Service Management Provides:– Simplification of network management tasks,

providing a unified view of the total IT environment, servers, storage and network.

– Device based launch in context point for IBM Data Center Fabric Manager.

– Integration of Tivoli based technology for advanced discovery and topology.

– Graphical view of Layer 2 network connectivity using Director’s topology perspective.

– Logical views of network systems arranged by the subnetworks to which they belong.

Enables:– End-to-end user tasks to be done with a

single tool – IBM Systems Director.– Network monitoring at a glance via network

topology perspectives with ability to see the components affected by network outages.

– Support for latest converged Fabric Ethernet technology (FCoCEE).

IT environment


IBM Systems Director is the Base for an Evolving Cross-Platform Virtualization Management Suite

Virtualization Manager 1.2 Manage virtual machines Relocate x86 virtual machines Support for System x,

BladeCenter and System and System p

Virtual Image Management Manage and deploy virtual

images Support for System x,

BladeCenter and System p

2007 2008 20092006

Virtualization Manager 1.0

Manage virtual machines Manage virtual machines

on System x and IBM BladeCenter

Discover System i and System p virtual machines

Systems Director feature on zVM Center

Virtualization Manager Manage and relocate

virtual machines Support for System x,

BladeCenter, Power Systems, and System z

Systems Director VMControl Manage virtual machines for

System x, BladeCenter, Power Systems, and System z

Manage and deploy virtual images (introduced for Power Systems and System z)

Physical and virtual server pool management (introduced for Power Systems)

New!


Enterprise Management: Upward Integration

Resource Management

Platform Management

Hardware/Firmware

Enterprise Management Upward Integratio

n




data center space


objectives


Virtualization Management

Energy Management

Availability Management

Successful operational management in these areas enables the delivery of critical business services transforming customers datacenters to realize the vision of the New Enterprise Data Center

Tivoli and Systems DirectorTogether deliver a comprehensive, ultra-scalable end-to-end systems and service management solution

Integrated visibility, control & automation across heterogeneous business and technology assets

See the business Align IT operations with the business Govern and control the business Optimize the business

Detailed “care and feeding” of IBM hardware Tell me what I have Let me install and configure it Tell me if it’s working Let me update it


IT Assets

3rd Party Servers and Storage

Facility Infrastructure Assets

Data Center Infrastructure Assets

Centralized Visibility & Control

Building Systems(HVAC, power, lighting,

security)

Data Center Infrastructure

(UPS, PDUs)

IBM® Systems Directorand Active Energy Manager

Solutions for Energy Management

Energy Efficiency Certificate

Measure, Manage, Optimize Energy Use


Upward integrationSystems Director can provide its rich hardware information into higher-level management packages

Tivoli Enterprise™

> TEC 3.8 & 3.9

> ITM 5.1.x

> Configuration Manager 4.2.x

> Software Distribution

> Provisioning Manager

> Inventory

> Security Operations Manager

> Distributed MonitoringTivoli NetView® 7.1.x

(Windows and Linux)

Tivoli Netcool (Netcool/Omnibus, Netcool/Precision IP (via SNMP), Netcool/Monitoring, Netcool/ISM, Netcool/AEM (via SNMP)

CA Unicenter NSM 3.1 and R11 (Windows)

HP OpenView NNM 7.0.1 and 7.5.1 (Windows and Linux)

HP OpenView Operations for windows 7.5x (Windows)

Microsoft Systems Management Server, Microsoft System Center Operations Manager, and Microsoft Operations Manager 2005

HP OpenView

John S. Nelson

Added


IBM® Systems Director 6.1

Why Sell Systems Management?

> WIN the hardware business now! WIN the hardware business tomorrow!

> Take advantage of IBM's leadership position!

Call to Action

> Include IBM Systems Director in every client proposal

> Present IBM Systems Director to your clients and let them know how IBM can address their systems management pain points

> Use IBM Systems Director to compete directly with HP's Insight Manager to win hardware sales

> Show a demo of IBM Systems Director to your clients so they can see how easy it is to use

> Win with IBM Systems Director in the marketplace


Summary and ReviewIntegrated Management Module

> Provide diagnostics, virtual presence and remote control to manage, monitor, troubleshoot and repair from any corner of the world, managing servers remotely in a secure environment independent Operating System state.

> Single unified code base across all IMM-based systems to make it easier to maintain and manage groups of diverse systems

> Standards-based alerting to enables upward integration into wide variety of enterprise management environments “out of the box”

UEFI

> No more cryptic event logs and beep codes covered completely by Light Path Diagnostics

> Easier configuration and management enabled

IBM ToolsCenter

> Reduces complexity by providing a common look and feel across the tool set to reduce training needs and providing a single, easy-to-use webpage to acquire tools

> Allows customers to create bootable CD/DVD/USB for updates customized to their systems and to acquire firmware automatically from ibm.com.

> Provides the ability to script tools using common command line interface so customers can incorporate them into their existing management infrastructure

John S. Nelson

Added


Summary and ReviewIBM Systems Director

> Integrates IBM’s best-of-breed virtualization capabilities to provide new and radically improved ways to simplify the management of physical and virtual platform resources

> Unifies the monitoring and control of IBM systems, delivering a consistent look and feel for common management tasks

> Delivers multi-system support across IBM Power, System x, System z, and IBM Storage systems and non-IBM x86 systems

> Provides an extendable and modular foundation to advance the core systems management capabilities with additional plug-ins

> Enables seamless integration of IBM systems with the total infrastructure, and upward integration with enterprise service management solutions such as IBM Tivoli

> Delivers a consistent and unified platform management foundation that facilitates reduced training costs


For additional informationIBM Systems x Marketing

> John Nelson ([email protected])

System x and BladeCenter Systems Management Sales Kit

> http://w3-03.ibm.com/sales/support/ShowDoc.wss?docid=P418715U61420J10&infotype=SK&infosubtype=S0&node=brands,B5000&ftext=nelson

IBM Systems Director 6.1 Web Site

> http://www.ibm.com/systems/management/director/about/index.html

Platform management Wiki

> https://w3.tap.ibm.com/w3ki2/display/ESQuickStart/Platform+Management

STG Lab Services

> http://www.ibm.com/ systems/services/labservices/

Platform Management Win Room

> Requests from customer-facing groups: email to [email protected]


Additional Information

Additional information

> IBM Systems Director Download Site: http://www14.software.ibm.com/webapp/iwm/web/reg/pick.do?source=dmp&lang=en_US

> IBM Systems Director Documentation (education, tutorials, articles): http://publis.boulder.ibm.com/infocenter/systems/director

> IBM Systems Director FORUM: http://www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53

> IBM Hardware Systems Management Web Site: http://www.ibm.com/systems/management


Back up Charts



Q1. How might a seller benefit from promoting the use of IBM Systems Director 6.1? Please select the best answer from the following:

A1. IBM Director is available at no extra charge with the purchase of a System x or BladeCenter server

A2. Seamless integration with Tivoli service management products protects your clients’ current systems management investment

A3. Clients who implement IBM Director are more likely to repurchase IBM hardware

A4. IBM Director helps your clients to monitor the performance of their servers



Q2. Where does IBM Systems Director fit in the stack of systems management?

A1. Resource Management

A2. Platform Management

A3. Service Management

A4. Software Enterprise Management

A5. Hardware/Firmware layer



Q3. Select one (1) Systems Director feature that is unique to System x and/or BladeCenter.

A1. Tivoli Provisioning Manager for OS Deployment

A2. Configuration Manager

A3. BladeCenter Open Fabric Manager

A4. Active Energy Manager



Q4. Which common tasks included with IBM Systems Director provide many of the core capabilities required for basic management, resulting in instant out-of-the-box business value? Select the one (1) BEST answer.

A1. Discover physical and virtual machines

A2. Measure and cap group server energy usage

A3. Configure automated blade failover

A4. Monitor software degradation and reboot as needed



Q5. Which of the following represent the latest systems management hardware and firmware advances which are standard across all new systems? Select two.

A1. IMM (Integrated Management Module)

A2. BMC

A3. RSA-II

A4. UEFI

A5. ToolCenter

07 - management - brand manager

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