Subhash Priyadarshi

Subhash Priyadarshi

Phone: +919811500812

E-Mail: subhashpriyadarshi@gmail.comSeeking Top Level Managerial assignments in Operations/BPO, Collections/Risk Management/Credit Management/ Charge Back/ Back Office/Customer Service with a growth oriented organisation

PROFESSIONAL SYNOPSIS

A dynamic professional with nearly 7 years of rich & extensive experience in Profit Centre Operations, Operations Management, System Analysis, Transitioning, Infrastructure Management & Man Management. Presently associated with CRP Technologies India (P) Ltd, New Delhi as Zonal Manager Operations (North) spearheading responsibility for the entire gamut of operations across the North Region (Delhi NCR, Rajasthan, Punjab, Haryana, Jammu, H.P., Uttranchal, U.P., Bihar & Jharkhand) with a team of 95 people & 4 branches ( One Zonal Office & 3 Branch Offices).

A keen strategist and implementor with expertise in spearheading numerous projects and ensuring delivery of projects within the time & cost parameters.

Skilled in formulating SLAs in Operational Methodology, Quality Assurance Parameters, Escalation Procedures, Query Mechanism, Turnaround Time, Resource, Utilisation, Planning And Technical Support.

An effective communicator with exceptional relationship management skills with an ability to relate to people at any level of business and management and have excellent team building abilities.

Proven efficiency in remote operations management & co-ordinating with teams across the globe.

CORE COMPETENCIES

Operations Management

Strategic Planning

Credit Management

Insurance Processing & Investigation

Risk Management

Quality Implementation & Control

Zonal Level Administration And Infrastructure

Business Development

Corporate Billing & Collection Process

Change Management

Projects & Contract Compliances

MIS Analysis & Control

Client Relationship Management

Human Resource Management

Vendor Management

Charge Backs & Cash Applications

KEY SKILLS

Delivering high standard services to customer/ clients for achieving the epitome of customer delight with quality assurance; SLA, Validating and submitting final reports to clients.

Formulating & implementing the process vision and design, enhancement and transition strategy.

Preparing long range plan, budgeting and providing inputs to incorporate the same in overall budget.

Charting out a periodic recovery plan for maximizing returns & minimizing irrecoverable debts.

Ensuring timely payments through arrangement of BG, LCs, PGs, ESCROW Accounts.

Formulating & implementing strategies for liquidating hard % soft cases within time frames.

Analyzing customers debts and making strategy for timely collections.

Networking with industry stalwarts in various sectors for delivering superior standard services

Developing productivity initiatives for supporting the organization in infrastructure for effective cost control.

Controlling resource Management, asset Management & Budget Management.

Preparing work/ support documentation, checklists and implementing documents/ standards documents to ensure a high-quality of service delivery.

Ensuring customer issues are promptly addressed, documented & resolved in a timely and professional manner and passed them to correct channel.

Generating substantial business turnover through effective implementation of sales plans.

Organizing external events and implementation of CAP (Common Action Planning).

Identifying potential business prospects, apprising them about the product/ service related benefits with a view to acquire repeat/ referral business.

Monitoring the risks associated with the process & develop controls to mitigate themImplementing resource scheduling, allocating task among team members and co-ordinating with the onsite project teams and delivering projects to stake holders as per agreed terms.

Supervising the HR activities for the entire region which includes- recruitment, training, cross function training and motivation (through monitory & non- monitory incentives) the team thus driving them to achieve performance targets. Developing a flexible & multi skilled workforce.

Mapping clients requirements; functioning as the Single Point of Contact for delivery; assisting in developing, Implementing and transitioning, customising Processes in line with the guidelines specified by the client.

Guiding teams in a credit view on companies/individual credit instrument benchmark levels as per SLAs.

CORE STRENGTHS

Proven ability to transform concepts into working, stable applications.

Outstanding analytical, problem-solving and decision-making skills.

Able to solve complex problems and provide efficient solutions.

Can lead & assist others in utilizing Manpower, time, resources & productivity

Proficient in managing multiple tasks

Work well under pressure & meeting client-driven goals.

Expertise in generating and maintaining revenue for major key Accounts

Quality Driven, precise, stress-resistant, flexible, stimulated by deadline, hands-on attitude

ORGANISATIONAL EXPERIENCE

Tenure

Company Name

Designation

Since May07

CRP Technologies India (P) Ltd, New DelhiZonal Manager Operations (North)

May05 Apr07

Receivable Management Services, Gurgaon

Team Leader (operations)

Mar03 Apr05

Ring India InfoTech (p) Ltd., Delhi

Process Associate (Knowledge &

Escalations)

Mar02 Mar03

Drishtee Dot Com Ltd., Noida

Executive Sales & Promotions

HIGHLIGHTS

At CRP Technologies India (P) Ltd. (Reporting to Director- Operations)

Job Description:

Delivering SLA, Validating and submitting final reports to clients

MIS for measuring zone productivity as per individual SLA and team productivity

Capacity planning and recruitment

Maintenance of Code of conduct and organization policies

Credit Management, Zone finance planning and execution

External network development and maintenance, business expansion

Key client servicing, Key client billing, collection & Recovery of debts

Process evolution for better delivery and quality

Generate invoice annexure for billing and subsequent follow up for payment collections

Monitoring the risks associated with the process & develops controls to mitigate them.Accountable for:

All records and MIS of described job role

Quality of inducted resources and Database secrecy

Recruitment, Training, Quality of training and office healthy environment

Accepting problems/issues of the zone and getting it resolved

Executing Weekly and Monthly target allocations

Development & Execution of Ops Processes

Creating a Business contingency plan for the zone

Authorized for:

Recruitment for L5, L6 and L4 with approval and Induction/appraisals of Zonal Staff.

All records and MIS of described job role

Validating and approving zonal expense vouchers.

Zonal signing Authority for the company & sign in for CRP symphony.

Approval of credits & discounts & Creating a Business contingency plan for the zone

At Receivable Management Services

Successfully handled two processes (collection & credit card chargeback) with a team of 42 people. I was working for all major credit card brands like Master, Visa, Amex, Discover, Bill me later(credit facility).

Holds the distinction of being nominated for Credit Elite gold in 2005 and 2006.

Adjudged as the Winner of President Council award for 2006.

Job Desription-DAILY BASISMIS reporting. Coordinating with customer & client. Managing inbound insolvent queries, High value cases/defaulters. Technical help to team members (Case Review, Daily performance reports, Quality).Rewrite, Settlement, Reinstatement, Vendors feedback.

WEEKLY BASIS

Target allocation and making strategy to achieve the target, Performance Reports, Quality Status Report, organizing contest, training and Other Management Related Activities.

MONTHLY BASIS

Target allocation, Staffing planning, Making rosters, managing leaves, MIS Reporting, Making Incentives plan, Calculating personal incentives, Quality control, Doing appraisals, Service confirmations, and Other Management Related Activities

At Ring India InfoTech (p) Ltd.

Involved in making outbound calls in USA for debts collection as part of knowledge & escalation team, handling escalations, resolving disputes & closing the final deal.

At Drishtee Dot Com Ltd.

Executed sales and promotions of the art of village software.

Organized Gram Sabha, Meetings and External events. I was working for UP West.

TRAININGS UNDERTAKEN

2002

Customer Relationship Management from Call concepts, Ranchi

2001

Marketing Management from Precision Mercantile, MumbaiQUALIFICATIONS

Pursuing MS Finance from ICFAI2006

B.A. (Economics Honors) from Magadh University

2001

Diploma in Computer Application (D.C.A.) from ESSM Computers, Ranchi

Professional Training

. Trained in Marketing Management from Precision Mercantile, Mumbai in 2001

. Trained in Customer Relationship Management from Call concepts, Ranchi in 2002

. Trained in Credit & collection managementIT SKILLS

Well versed with Windows 95/98/2000/2003/NT/XP

Functional Knowledge of SAP, Oracle, People Soft, VB

Conversant with MS Office, CACS, PUTTY, PPAS, MCQ, Finacale, Fin one & VB Based Software

PERSONAL DETAILS

ParentageShri. Narendra Upadhyay

Date of Birth3rd May. 1985

SexMale

Marital statusUnmarried

LanguagesEnglish, Hindi

NationalityIndian

Address:H.No-67, St No-1, Neb Sarai, New Delhi-30