MD

MD. NAYYAR

Contact: 09346301479 ~ E-Mail: md_nayar@yahoo.comIn quest of assignments in Office Administration, Customer Relationship Management and Operations Management with an organisation of repute

CAREER SYNOPSIS

9 years of rich experience in the domain of Office Administration, Customer Relationship Management and Operations Management. Adept at handling day to day activities in co-ordination with internal / external departments for ensuring smooth business operations.

Skilled in handling large workforces, maintaining peaceful & amicable work environment in the organisation and initiating measures for the benefit of people in the organisation.

Extensive experience in general administrative activities, personnel management, policy implementation and facility management across assignments.

An out-of-the-box thinker committed towards the growth of people within the organisation.

An effective communicator with exceptional interpersonal skills and hands on experience in training and development of subordinates.

Strong communication and listening skills with the ability to relate to people from different cultures and backgrounds; good decision-making, problem-solving and writing skills.

CORE COMPETENCIES Ensuring smooth operations at all times and maintaining proper decorum & discipline by implementing & modifying the policies & procedures. Directing the office correspondence, mail management, fixed assets management and control.

Guiding payroll processing including attendance monitoring, leave updation, inputs processing and advances, leave encashment, etc.

Monitoring administration activities including office facilities, transport facilities, security services and telephones. Managing operation, inward/outward letters, documents, paper management, dispatches, etc.

Formulating written documentation, evaluating incoming and outgoing correspondence and preparing responses.

Preparing the accounts and billing, monthly statements, letters and faxes. Sending e-mails, downloading and sending attachments through internet explorer. Overseeing the customer query/complaints & resolutions. Interacting with new clients and cross-selling products to existing clients.

Assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements.

Establishing and maintaining files and records for the office.

Monitoring/coordinating activities as appropriate & preparing internal reports for management.

Conceptualizing & developing training & development initiatives for improved productivity, capability and quality enhancement. CAREER CONTOUR

Reliance Life Insurance Co. Ltd., Mahaboobnagar

Since Sep06

Joined as Customer Care Executive (Operations) and rose to the post of Asst. Branch Service Manager

Accountabilities

Monitoring the quality of business logged; implementing necessary checks and balances; conducting regular checks on whether the process is working.

Assuring that all activities i.e. new business issuance, underwriting coordination, customer care and sales operations are carried out by CCEs.

Ensuring that business numbers (sales) are getting logged in and there is no loss.

Notable Credits

Recognized and selected for IJP and promoted as ABSM from June 2008.

Dexterously achieved Satisfactory Rating in Surprise Audit in the month of June 2007.

Awarded with Rs 15500 for Performs at high level of performance relative to peers.

Consistently exceeded on few & met other targets in Apr07.

Received a hike in Pay from October 2007 with 22% for midyear performanceTGV Cellular (!dea and U), Kurnool

Administrator

Apr04 Aug06

Accountabilities

Overseeing customer care operations and office maintenance. Handling the receipt of billing and new activations.

Uploading documents in new activations, directing FOS and under management.

Notable Credits

Bagged Special Idea Commemorative Wrist Watch as token of Appreciation for Superb Performance during the month of April05 with appreciation letterMAJOR ASSIGNMENTS HANDLED

Simple Accounts Packaged in FoxPro 2.5.

Billing Project in FoxPro 2.5 and Visual Basic 6.0.

DRDA Funds Maintenance for DRDA Dept of Govt. in Visual Basic 6.0 Backend Access Database.

Financial Accounts Packaged in Visual Basic 6.0 Backend Access Database.

Computer Institute Maintenance in Visual Basic 6.0 Backend Oracle Database.

Small Technical System Projects in VC++.

PREVIOUS ASSIGNMENTSMd. Yakub & Bros, Kurnool

Computer Operator

Jun03 Mar04

Infotech Computer Centre, Kurnool

Data Entry Operator

Jan03 Jun03

PBKM Company, Kurnool

Computer Operator

Nov99 to Nov02

ACADEMIC CREDENTIALS

BCA

Osmania College, S.K .University

2003

Intermediate

St. Josephs College, Kurnool

2000SSC

Oxford School, Kurnool

1997

IT SKILLS

Operating System

: Windows 95/98/XP/2000, MS-DOX, UNIX

Programming Skills: Visual Basic 5.0/6.0, Java, Html, FoxPro 2.5, Visual FoxPro, Oracle 7.3, C, C++, VC++, UNIX, Pl/SQL

Application Skills: MS Word, Excel, Access, PowerPoint, Page Maker, Photoshop 5.5/6.0/7.0, Telnet, Dream Weaver, Flash, Swish

Technical Skills

: DBMS, OS, RDBMS, Computer Hardware Information

PERSONAL DOSSIER

Date of Birth

: 12th January 1981

Address

: 44/10-A-2, Prakash Nagar, Kurnool 518001, A.P.

Office Admnistration

Mail Management

Payroll Processing

Policy Implementation

Documentation

Customer Relationship Management

People Management