04_duet technical architecture and implementation best practices

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Duet Technical Architecture

and Implementation Best Practices

Mario Mendiola

Microsoft-SAP Technical Consultant

SAP Global Alliance and Strategy Team



Agenda

Duet overview

Duet architecture

Planning an Implementation

Best Practices



Scenarios Time Management

Leave Management

Budget Monitoring

Organization Management

Reports and Analytics Preconfigured reports

Reporting Wizard

SAP BW 3.5 reports

Languages English

Requirements mySAP ERP 2004 Microsoft Office 2003

Duet 1.0

June 2006

Value

Pack 1&2

CY 2007 Q1

Duet 1.5

CY 2007 Q4

Preview: December 200580 customers, 20 partners

Scenarios Travel Management

Sales Management

Demand Planning

Tools System Set-up & Management

Configuration & CustomizationAdditional languages

French

German

Japanese

Portuguese

Spanish

Additional Support for mySAP ERP 2005

Scenarios Purchasing Management Recruitment Management Legal Contract Authoring

Tools (Additional Support) System Set-up & Management

Advanced Configuration &

Customization

Office 2007 Support

Additional Languages

Platform Enhancements

Joint Duet Roadmap



Agenda

Duet overview

Duet architecture


Best Practices



Architecture/Landscape

Duet Server

Microsoft Duet

Client

Add-on

SAP Backend

Duet Add-on

Item handler

Service bundling

Exchange 2003

Active Directory

Client

SQL Express

(Caching)

Microsoft Office Pro Enterprise

2003 & higher

.NET 2.0SQL Express

(Metadata Repository)

Windows Server 2003

Exchange Formatter

Duet Integration Modules

Deployment

Services

Application Web Services

NetWeaver 04

Event Handler

Services

Formatter Services

&

Authentication

Apps

PublishingServices SAP Systems

mySAP ERP

mySAP CRM

mySAP SRM

mySAP SCM

NetWeaver BI/BW

Enterprise SOA

Reporting

Pluggable Services

Portal

Services

Security



DEMODuet Budget Monitoring, Reporting,Leave Management, Time Management,

And Organizational Management

SAP ECC 5.0Duet Server

user

Web Service Call

Authentication



Minimal Duet Landscape

ReportingSolution

Client Duet Server SAP Backend

Office 2003 ERP 2004

ExchangeServer 2003

CorporatePortal

DuetOffice

Add-on

SAP Duet Add-on

SAP NW(Web AS)

Duet ABAP Add-on

(Included inNW SP 18)

ESA Add-on

Pluggable Services

SAP DuetServices

-

MicrosoftDuet

Services



Duet Components

SSO

Client SAP Backend


ExchangeServer 2003

ReportingSolution

CorporatePortal

Du

e

tRequestHandler

User MgmtEngine

MetadataService

Service

Bundling

Duet ABAP

Add-on(Included in

NW SP 18)

ESA Add-on

Sync.

Data Store

Cache

Metadata

Assemblies Item Handler

Pluggable Services

App MD

Repository

S e r v i c

e

P r o v i d e r

Duet Server



ExchangeServer 2003

ReportingSolution

CorporatePortal

Duet Server

Duet Client Request

SSO

Client SAP Backend


Du

e

tRequestHandler

User MgmtEngine

MetadataService

Service

Bundling

Duet ABAP

Add-on(Included in

NW SP 18)

ESA Add-onItem Handler

Pluggable Services

App MD

Repository

Sync.

Data Store

Cache

Metadata

Assemblies

S e r v i c e

P r o v i d e r

Client Requests Ticket

Using Windows Auth / Kerberos

SSO Validates User

May Check with User Mgmt Eng.

Cookie is returned and saved

Client makes web service call to ServiceBundling

Service Bundling routes webservice call to appropriate backend



ExchangeServer 2003

ReportingSolution

CorporatePortal

Duet Server

Duet Client Notification

SSO

Client SAP Backend


D

u

e

tRequestHandler

User MgmtEngine

MetadataService

Service

Bundling

Duet ABAP

Add-on(Included in

NW SP 18)

ESA Add-onItem Handler

Pluggable Services

App MDRepository

Detect new information

Invoke Item Handler

Item Handler

AD User

Request Handler

Email Address

Sends to Exchange

Send to Hidden Folder

Sync.

Data Store

Cache

Metadata

Assemblies

S e r v i c e

P r o v i d

e r



Duet Sync - Outlook to SAP

Item

•Create New Item

•“Bind” the item•Set BoundItemID

•Call SAP Web Service

•Resolve Address

•Respond w. CorrelationID

<SAP><Info>

<SAP><Info>

ServiceAccess

BoundItemID CorrelationID



Duet Sync - SAP to Outlook

Exchange Server

Item <SAP><Info><SAP>

<Info>

HiddenFolder

Sweeper

SAP has new information

SAP calls Web ServiceRequest Handler

Generates BoundItemID

Sends to Exchange

To Hidden Folder

Sweeper Creates Item

RequestHandler

E-mailCorrelationIDBoundItemID

AD UserCorrelationID



Agenda

Duet overview

Duet architecture


Best Practices



Project Planning

• Project

– 8 weeks1

• Pre-requisites

– Software

– Hardware• Training

– Online learning maps

– Duet training classes (available Q3’06)

• Services

– Trained SI partners

– SAP Services

• Engage with Community

1 based on Early implementations

Project PreparationBlue Print

Realization

Final Preparation

Go-live Support



Sample Duet Project Plan

DEV Environment (Duration 11 days)

1. Install Duet Server

2. Install Java Add-on3. Apply backend Support Packages4. Create and Test Duet Client Deployment5. Configure Security6. Configure Scenarios

7. Test Scenarios8. Pilot Rollout



Resource Requirements

CustomerCommitment

Executive Sponsor

Project Manager

SAP / Microsoft /Implementation Partner

Project Manager

Project Team MembersBusiness Expert – mySAP ERP 2004 ESS/MSS

NetWeaver Expert – Web AS JAVA

Technical Expert (eg. Microsoft ADS, Microsoft Office,

Microsoft Exchange Server, Software Deployment,Domain Administration, IIS, SQL Server)

Project Team MembersDuet Expert



Agenda

Duet overview

Duet architecture


Best Practices



Best Practices1

• Get required expertise on the project team at the beginning– ex: Exchange, security, HR, NetWeaver, infrastructure

• Document landscape configuration

• Read SAP Central Note 975602

• Test web services as you go through install

• For POC, setup Duet in isolated environment

• Go live with small pilot group initially

• Build silent install package for Duet Office Add-on

• Configure backend business processes before installing Duet

1

based on Early implementations



Additional Best Practices1

• Reporting scenario requires larger Office user mailboxes• Put all Duet components in same location

• For debugging, use tools such as J2EE Visual AdministratorLog Configurator, Outlook Spy, Microsoft SOAP Toolkit, SQLServer Management Studio, and Event Viewer

1

based on Early implementations



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