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    Lesson Title: Pricing Strategies

    Lesson Duration: 2 hours

    Industry Competencies: Participants will:

    apply the elements of the marketing mix to a product or service

    apply the elements of the promotional mix to a product or service

    apply the elements of pricing strategy to a product or service.

    Specific Objectives: Participants will:

    identify concerns that need to be addressed in developing a marketing mix

    (product, place, price, promotion)

    identify similarities and differences between industrial and consumer markets

    relating to the marketing mix

    illustrate how the marketing mix factors are adapted to real industrial markets

    work collaboratively in a group

    communicate effectively using written, oral, and multimedia methods.

    Assessment(s):

    The following rubrics will be used in this lesson.

    Multimedia Presentation RubricCompetency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Content - Accuracy All content throughout

    the presentation is

    accurate no factual

    errors.

    Most content is accurate

    but there is one piece of

    information that seems

    inaccurate.

    Content confusing or

    contains more than one

    factual error.

    Sequencing ofInformation

    Information organized in

    a clear, logical way.

    Easy to anticipate the

    next element.

    Most information is

    organized in a clear,

    logical way. One slide or

    piece of information is

    out of place.

    No clear plan for the

    organization of

    information.

    Effectiveness Includes all material

    needed to give a good

    understanding of the

    topic.

    Lacking a key element.

    Consistent with drivingquestion.

    Lacking several key

    elements and has

    inaccuracies. Completely

    inconsistent with driving

    question.

    Use of Graphics All graphics attractive

    (size and colors) and

    support the topic of thepresentation.

    A few graphics

    unattractive but all

    support the topic of thepresentation.

    Graphics unattractive and

    detract from the content

    of the presentation.

    Text - Font Choiceand Formatting

    Formats (color, bold,

    italic) carefully planned

    to enhance readability

    and content.

    Format carefully planned

    to enhance readability.

    Difficult to read the text

    material.

    Spelling andGrammar

    No misspellings or

    grammatical errors.

    1-2 misspellings, but no

    grammatical errors.

    More than 2 grammatical

    and/or spelling errors.

    Delivery Spoke at a good rate. Spoke at a good rate. Spoke a little faster or

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    Volume excellent for

    setting. Good grammar.

    Maintained eye contact

    with audience.

    Volume appropriate.

    Good grammar.

    Maintained some eye

    contact with audience.

    slower than necessary, or

    too quietly or loudly.

    Used unacceptable

    grammar. Failed to

    maintain eye contact.

    Relied too much on their

    notes.

    Assessment Instrument - Group Work - All Group AssignmentsCompetency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Contributions Always willing to help

    and do more. Does more

    than required. Routinely

    offers useful ideas.

    Cooperative. Works at

    assignments. Usually

    offers useful ideas.

    Seldom cooperative.

    Does little work. Rarely

    offers useful ideas.

    Cooperation Always listens to, shares

    with, and supports theefforts of others. Tries to

    keep people workingtogether.

    Usually listens to, shares

    with, and supports theefforts of others. Does

    not cause problems in thegroup.

    Rarely listens to, shares

    with, or supports theefforts of others. Often is

    not a good team member.

    Focus on the TaskAlmost always focused

    on the task and what

    needs to be done. Self-directed.

    Focuses on the task and

    what needs to be done

    most of the time.

    Does not focus on the

    task and what needs to be

    done. Lets others do thework.

    Assessment Instrument - Extended Constructed Response (ECR) - Topical Statements

    and All Assigned TopicsCompetency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Context and

    Argument

    Context appropriate.

    Argument satisfactory.

    Clearly stated thesis

    included.

    Context appropriate.

    Argument satisfactory.

    Context inappropriate.

    Argument unsatisfactory.

    Evidence Abundant, relevant

    specifics (names, events,

    legislation, courtdecisions, etc.) provided.

    Includes obscure, but

    important evidence.

    Thorough chronology.

    Ample and appropriate

    evidence provided.

    Evidence is largely

    missing or generalized.

    Analysis Well-reasoned cause and

    effect arguments.

    Fully explained con-

    clusions. Refers to views

    of others.

    Organizes argument and

    uses data to support

    conclusions.

    Recognizes causation,

    change, and continuity.

    Minimal analysis or

    fallacious reasoning.

    Historical

    Accuracy

    Virtually error free;

    minor mistakes do not

    compromise argument.

    May have a few errors.

    Mistakes may slightly

    hinder argument, but do

    not detract from the

    overall accuracy.

    Many errors.

    Thoroughness Covers all areas of

    question in approximateproportions to their

    Covers entire question,

    but may be slightlyimbalanced.

    Covers question

    superficially.May not complete all

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    importance. tasks.

    Presentation Uses clear, appropriate

    and precise language.

    Cohesive organization.

    Very few grammatical

    errors.

    Uses clear language.

    Well organized.

    Contains few

    grammatical errors.

    Inconsistent organization.

    Grammatical errors cloud

    argument to a major

    degree.

    Assessment Instrument - Class Seminar for All Scheduled MeetingsCompetency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Participation Active level of

    participation, offering

    solid comments and ideas

    but not overbearing,

    allowing others to engage

    in discussion.

    Adequate participation

    offering valuable

    comments at times, with

    only occasional

    interruption of others.

    Unacceptable interaction

    and participation with

    numerous interruptions

    or off-topic discussions.

    Contribution Comments and ideas are

    of high value and enable

    more intense discussion

    of seminar topic.

    Comments are

    appropriate and on topic,

    with some ideas of high

    value, enabling gooddiscussion of seminartopic.

    Rarely offers appropriate

    comments and seeks to

    disrupt the meeting.

    Cooperation High level of courtesytowards others

    facilitating engaging and

    topical discussion on

    selected topics.

    Appropriate level ofcourtesy towards others

    enabling good discussion

    on seminar topic and

    little disruption observed.

    Exhibited little courtesytowards others through

    inappropriate comments

    and behavior during

    meeting.

    Topic Focus Comments are always

    focused on seminar topic,

    including questions and

    discourse with others

    during entire meeting.

    Comments usually on

    target and appropriate,

    including questions and

    topical discourse during

    entire meeting.

    Not focused on topic and

    seeks to disrupt with

    inappropriate questions

    and comments

    throughout the meeting.

    Assessment Instrument - Journal (Daily Entries Required)Competency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Organization Journal contains a

    chronological section

    as well as sections for

    sketches, reference

    sources, people,business contacts, etc.

    Parts of the journal

    show organization,

    however some parts are

    mixed into other

    sections.

    Journal is sloppy and/or

    haphazardly organized.

    Daily Entries Details of informationgathered and/or work

    accomplished for each

    day is entered.

    Journal is missing a fewdaily entries.

    Journal is missing manydaily entries.

    Content Journal entries aresufficiently descriptive

    to completely recreate

    the daily accomplish-

    ments.

    Most information isdetailed however

    important details are

    missing to complete the

    task.

    Journal entries areinsufficiently

    descriptive to

    completely recreate the

    daily accomplishments.

    Proper

    Citation of

    Journals!

    Has APA approved

    documented citations of

    all sources in the

    All information is

    documented and some

    sources are incorrectly

    Some sources are

    missing and other

    sources are incorrectly

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    Books!

    Videos!

    Websites

    journal and information

    is documented properly.

    cited. cited.

    Drawings

    and Sketches

    Journal contains

    sketches and

    drawings that are

    related to the topicand express what will

    be created.

    Sketches are drawn

    explaining the topic but

    are poorly done.

    Quantity of sketches

    and drawings are

    insufficient to explain

    the topic.

    Referencing

    Materials

    (Note Cards)

    Note cards contain

    paraphrased infor-

    mation from source and

    cited reference.

    Note cards missing

    some citations of

    sources.

    Note cards have

    incomplete information

    and lack citations.

    Phone

    ConversationAbstracts

    Phone conversations

    are documented for:contact, phone number,

    information, company,address, date.

    Most information

    required is complete.

    Missing information

    vital for calling backcontacts.

    BusinessContacts

    Lists business contactsincluding addresses,

    phone numbers,

    e-mails, company, fax

    numbers, discussion

    exists.

    Has all contacts butinformation is missing.

    Some contacts aremissing and infor-

    mation is missing.

    Assessment Instrument - Research Paper for All Assigned TopicsCompetency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Timeliness The participant has sub-

    mitted the final version

    of the research paper on

    time.

    The participant has sub-

    mitted the final version

    of the research paper

    one day late.

    The participant has sub-

    mitted the final version

    of the research paper

    one week late.

    Content-Whole Paper

    The participant's papercontains all content

    sections required by the

    teacher. Sections on

    Introduction,Identifying the

    Problem, Initial

    Research, The Proposed

    Solution, Researching

    the Solution,

    Prototyping, Testing,

    Evaluating test results

    and data, and a con-

    clusion are mostcommon.

    The participant ismissing only one

    section which was

    applicable to the

    research project.

    The participant wasmissing multiple

    sections, or sections

    expected to be separate

    were combined.

    Content -

    Within EachSection

    Each section of the

    paper contains thematerial appropriate for

    that section. The

    sections are cross-

    referenced where

    necessary. No material

    is misplaced.

    There are minor occur-

    rences where infor-mation is placed in a

    section in which it does

    not belong, or sections

    do not refer to other

    sections where it would

    make sense to do so.

    Large quantities of

    information areplaced in sections

    inconsistent with the

    purpose of the section.

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    Organization Within each section, the

    material presented is

    very clearly organized.

    Discussion progresses

    along lines of logic.

    Readability is facilitated

    by crisp organization ofthoughts.

    Within each section,

    material is presented

    in a fairly well

    organized manner, but

    there are some items

    which seem misplaced.

    Each section stillfollows an outline.

    Evidence of

    organization, but with

    serious flaws.

    Decisions discussed

    without background

    information.

    Language

    Mechanics

    Free of spelling,

    punctuation, and

    grammatical errors.

    Minimal occurrences of

    spelling, punctuation,

    and grammatical errors.

    Distractingly frequent

    occurrences of spelling,

    punctuation, andgrammatical errors.

    TechnicalAccuracy

    The technical content ofthe paper is without

    flaw. Exacting care has

    been given to ensure

    facts, data, and results

    are stated in a

    technically correct

    manner. Numerical

    quantities are givenproper units.

    Calculations areproperly documented

    and executed.

    Minor technical flawsexist in words, units, or

    calculations, but these

    do not detract from the

    overall points made by

    the author.

    Numerous minortechnical flaws exist.

    Units are ignored or

    misused. Overall

    credibility of the

    author's proficiency is

    damaged.

    References Referenced material is

    annotated in proper

    APA or MLA style

    consistently throughout.

    Works Cited page is in

    correct format. All

    items requiring citation

    are properly cited.

    A few minor errors

    or omissions exist in

    the referencing of

    others' work.

    Numerous minor or

    some major errors

    or omissions exist

    in the referencing of

    others' work.

    Appendices(if appropriate)

    The paper includesappropriate appendices

    to support the text of

    the paper. Appendicesare referenced in the

    text of the paper.

    Bulky amounts ofinformation or drawings

    are included in the main

    body of the paper itself,rather than in the

    appendix. References

    missing or in error.

    Some appendixinformation provided,

    but it is obviously

    incomplete.

    Assessment Instrument - Oral Presentation for All Assigned TopicsCompetency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Organization Participant presents

    information in logical,interesting sequence

    which audience can

    follow.

    Participant presents

    information in logicalsequence which audience

    can follow.

    Audience has difficulty

    following presentationbecause participant

    jumps around.

    Subject Knowledge Participant demonstrates

    full knowledge (more

    than required) by

    answering all class

    questions with

    explanations and

    Participant is at ease with

    expected answers to all

    questions, but fails to

    elaborate.

    Participant is

    uncomfortable with

    information and is able to

    answer only rudimentary

    questions.

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    elaboration.

    Graphics Participant's graphics

    explain and reinforce

    screen text and

    presentation.

    Participant's graphics

    relate to text and

    presentation.

    Participant occasionally

    uses graphics that rarely

    support text and

    presentation.

    Mechanics Presentation has no

    misspellings orgrammatical errors.

    Presentation has no more

    than two misspellingsand/or grammatical

    errors.

    Presentation has three or

    more misspellings and/orgrammatical errors.

    Eye Contact Participant maintains eye

    contact with audience,

    seldom returning to

    notes.

    Participant maintains eye

    contact most of the time

    but frequently returns to

    notes.

    Participant occasionally

    uses eye contact, but still

    reads most of report.

    Elocution Participant uses a clear

    voice and correct, precise

    pronunciation of terms so

    that all audience

    members can hear

    presentation.

    Participant's voice is

    clear. Participant

    pronounces most words

    correctly. Most audience

    members can hear

    presentation.

    Participant's voice is low.

    Participant incorrectly

    pronounces terms.

    Audience members have

    difficulty hearing

    presentation.

    Resource(s):

    Print Materials -

    Blankenship, A. B. and George Edward Breen. State of the Art Marketing Research.NTC Business Books, Lincolnwood IL, 1993.

    Boone, Louis E. and David L. Kurtz. Contemporary Business. 8th ed. Dryden, FortWorth, 1996.

    Dutka, Alan. AMA Handbook for Customer Satisfaction. NTC Business Books,

    Lincolnwood IL, 1994.

    Lamb, Charles W., Jr. and Joseph F. Hair, Jr. and Carl McDaniel. Marketing. 3d ed.

    South-Western Publishing Co., Cincinnati. 1995.

    Lamb, Charles W., Jr. and Joseph F. Hair, Jr. and Carl McDaniel. Marketing:

    Instructors Manual. 3d ed. South-Western Publishing Co., Cincinnati. 1995.

    McDaniel, Carl, Jr. and Roger Gates. Contemporary Marketing Research. West

    Publishing Co., St. Paul MN. 1996.

    Runyon, Kenneth E. and David W. Stewart. Consumer Behavior. 3d ed. Addison-Wesley Educational Publishers, Inc., Reading PA. 1998.

    Audiovisual -

    Internet sites - www.mplans.com(source for many types of marketing plans according to

    industries and products)Key word search -

    http://www.mplans.com/http://www.mplans.com/
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    Market Planning, Marketing Plans, Marketing, Promotional Plans, Market a Product,

    Marketing and Promotion of Products, Marketing Analysis, Marketing Data Analysis,

    Marketing Strategies Analysis, Pricing Strategies, Effective Pricing Methods, PricingProducts Strategies

    Purpose of the Lesson:Participants will introduce participants to pricing strategies that businesses use and how

    those strategies relate to customer satisfaction.

    Required Knowledge and Skills: Participants will:

    read technical journals and periodicals effectively

    perform basic operations in mathematics

    analyze basic algebraic expressions and statistical data

    understand all elements of a marketing mix

    understand all elements of a promotional mix

    understand how to analyze product markets using appropriate data.

    Tools, Materials, Equipment Needed:

    Per teams of 2-4 participants: (The instructor can decide which product(s) to use to guide thislesson. It might be worthwhile to survey participant product interest.)

    A recent issue of a popular tennis magazine.

    A recent issue of a popular skateboard magazine.

    A recent issue of a popular sports equipment catalog will also be useful or any

    product catalog valued by participants and approved by the instructor for worthy

    products.

    Copies of all materials developed in the Marketing and Promotional Mix and Market

    Analysis Strategies lessons. This information should be used to complete this lesson inpart.

    Specific Safety Requirements:

    Each activity includes specific information about appropriate safety procedures, as well

    as any necessary instructions for the disposal of materials used. Participants should

    always wear safety glasses when engaging in laboratory activities. In addition, anyone

    using equipment should be familiar with the operating instructions provided by themanufacturer of that equipment and should follow safe and proper operating procedures

    at all times.

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    Lesson Elements: (5-E Model)

    Engagement:

    Guide participants in a discussion that makes them aware of both a focus on price and afocus on benefits and of how those perspectives interact. Encourage participants to

    consider situations in which the price of an item had an impact on whether or not they

    wanted to or were able to purchase it. (Hopefully, the instructor will allow them todiscuss products they use frequently and value- skateboards, cell phones, cars, bicycles,

    etc.)

    Ask them to consider how price might affect decisions to purchase.

    Challenge them to defend or attack the idea that the lowest price does not always

    represent the best purchase.

    If the lowest price does not necessarily represent the best purchase, what criteriashould be used to identify the best purchase?

    Participants can improve their awareness and comprehension of pricing strategies byapplying their existing knowledge of pricing to ads. Contrasting the different pricing

    strategies between consumer ads and industrial ads will lead them to differentiate pricing

    strategies by market. Discussing the relationship between pricing and customersatisfaction helps to make clear how they are related.

    Initial Team Work should include:1. Form teams of three or four participants.

    2. Make sure that each team has advertisements from both newspapers and trade

    journals.

    3. Give the teams 20 minutes to analyze the pricing strategies represented by theadvertisements by answering the questions on Worksheet.

    Team Analysis1. Have the teams reassemble in a group to report their results.

    2. Have the group discuss the results and their similarities and differences.

    3. Have participants attempt to generalize and summarize what they have learned

    about pricing strategies.

    Continuing

    1. Ask participants who are employed to share how prices are set at their places ofemployment.

    2. How effective are those strategies at satisfying their customers?

    3. What conclusions can be drawn about the relationship between pricing andcustomer satisfaction?

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    Exploration:

    Participants should begin their exploration by reviewing the following information as

    presented by the instructor or with research prompts to locate such information usingavailable resources.

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    The information about Product Classifications should be recognized and understood by

    participants. The following is offered for the instructor to guide participant learning via

    independent research or a class lecture/discussion.

    Product Classifications

    Consumer Products

    Unsought

    Convenience

    Speciality

    Shopping

    Industrial Products

    Raw materials

    Processed materials

    Component part

    Major equipment

    Accessory equipment

    Supplies

    Product Variables is another key topic for participants to understand. The information

    presented below should be addressed, discussed, and applied throughout this lesson andfuture product development by participants in this course. Have participants reflect on

    products they use frequently and value for a comparison of these product variables!

    Product Variables

    Amount of product

    Packaging

    Size

    Warranties

    Supplementary information

    One size does not fit all!

    Product Lifecycle is another key concept for participants to understand with regard to

    establishing the most appropriate pricing over the life of the product. The image below is

    offered to guide this discussion via research or direct instruction as a lecture/discussionstrategy.

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    Finally, the image below presents the Marketing Strategies in combination with the

    Product Life Cycle so participants can better understand how all these elements come

    together to form an effective process for product development, marketing, promotion,pricing and eventually customer satisfaction leading to significant sales and product

    improvement.

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    Explanation:

    Worksheet: Team Analysis

    Discuss in your team the following questions.

    Newspaper Advertisements

    1. What pricing approach is being used and why?

    2. Are there any price wars going on and for what kinds of products?

    Trade Journal

    3. What pricing approach is being used and why?

    4. Are there any price wars going on? For what kinds of products?

    5. Contrast the two types of ads (consumer and industrial).

    6. Identify several local businesses that you patronize, such as grocery stores, musicstores, electronic stores, hair salons, etc.

    7. What pricing strategies seem to be at work in these outlets?

    8. Discuss with your team whether the same pricing strategies are used for industrial

    products. Explain your answers.

    Finally - Discuss the relationship between price and customer satisfaction.

    The following questions should also be addressed.

    Pricing Strategies

    Participant:

    Date:

    Use this sheet to answer the following questions. Use the reverse of the sheet as

    necessary.

    1. Compare and contrast the pricing strategies for consumer and industrial markets.

    Explain.

    2. Use at least three product examples as a basis for describing the relationship between

    pricing and customer satisfaction.

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    Extension:

    Participants will be challenged to address the following situation.

    Scenario:

    Your team has been assigned to analyze the pricing strategies exemplified in price-oriented advertisements from local newspapers and trade journals.

    (Allow participants to use the same products from the previous lessons as a continuationor new products can be introduced per available resources- magazines, newspapers,

    catalogs, etc.)

    Team Assignment:

    1. Make sure your team has advertisements from both newspapers and trade

    journals.

    2. Use the questions on Worksheet: Team Analysis to guide your analysis of thepricing strategies exemplified by the ads. (These questions are presented in the

    explanation section of this lesson.)

    3. Have your recorder record the consensus answers for the questions on flipchart

    sheets.

    4. The instructor will call for teams to reassemble and a spokesperson for the groupwill present their conclusions and ideas to others in the class.

    Evaluation:

    The following rubric is offered for specific content in this lesson.

    Competency

    or Task

    Highly

    Competent Competent

    Needs

    Improvement

    Pricing Strategies,

    Question 1

    Response identifies and

    explains comparisons

    regarding marketsinsightfully and

    convincingly.

    Response clearly and

    accurately identifies and

    explains comparisonsregarding consumer and

    industrial markets.

    Response is incomplete,

    inadequate, or missing.

    Pricing Strategies,

    Question 2

    Response describes the

    relationship between

    pricing and customersatisfaction cogently,

    insightfully, and

    convincingly and

    provides three or more

    product samples.

    Response clearly and

    accurately describes the

    relationship betweenpricing and customer

    satisfaction with at least

    three product samples.

    Response is incomplete,

    inadequate, or missing.