03 overview it excellence zagreb

8/6/2019 03 Overview It Excellence Zagreb

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Optimize IT-

Application Lifecycle ManagementImplement Solutions Faster and Operate Them at Lower Cost

Stefan FarkasConsulting Solution Sales ManagerSAP Field Services Central and Eastern Europe


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SAP 2007 / Page 3

Stuck in Operations

Too little budget for strategy & implementation

5-7%

15-20%

70-80%

Strategy

Implementation

Operations

TODAY

Management distractedby escalations

Development resourcespulled into operations crises

Pressure on IT leadsto shortcuts in development

cycle

Operations function plaguedby unplanned maintenance

10%

45%

45%

Strategy

Implementation

Operations

FUTURE


3/22

IT is Asked to do More with Less ...Help drive top line while reducing bottom line

Shorter Cycles

Change Process

Increased WorkloadChange Systems

Increasing demands forbusiness agility results inincreasing IT demands

Managing the IT environmentis complex and getting worse

Inefficient IT resourceallocation and utilization


4/22

2010 SAP AG. All rights reserved. / Page 5

Application Life-Cycle Management

The Strategic Value

Accelerated

Innovation

Value discovery andrealization

Innovation withoutupgrade

Near-zero downtime

Operation

at lower cost

Standardize, unify, andautomate operations

Manage complexity Manage SLAs

With Application Life-Cycle Management,

customers implement high-quality solutions faster

and operate them at lower cost

Superior

Quality

of SAP solutions,customer

enhancements andpartner deployments

in terms of functionality,performance,availability and security


5/22


Application Life-Cycle Management from SAPProvides a Comprehensive and Integrated Solution

Application Life-Cycle Management from SAP provides processes, tools, services,

and an organizational model to manage SAP and non-SAP solutionsthroughout the complete application life cycle

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

ALM

End-to-end Application Life-CycleManagement processes Leverage best practice processes

SAP Solution Manager and integratedSAP and 3rd-party management toolsOptimize your tool portfolio

Service & Support Offerings

Gain access to expertsEducational ServicesEmpower your workforce

Organizational AspectsRoadmaps (ASAP, Run SAP)

E2E Solution Operations standardsOrganizational Model (Customer CoE)


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Customer Proof Points

Application Life-Cycle Management is Real

We implemented enhancement package 3 .

In comparison to the upgrade from R/3 4.6C toECC 6.0 we could reduce the costs for installation,configuration, test & go-live of EHP3 by almost10 times.

Didier Magnien, Director Global SAP Systems,Sappi Limited

Realized Benefits due to E2E Solution Operations:

Up to $ 5 million (one time) due to performanceoptimization, up to $10 million p.a. due to datavolume management, and IT Operations productivityincreased by 100%.Rinat Gimranov, CIO,Surgutneftegas

System successfully supported Unilever end-of-year business target of shipping $732 million withoutany performance issues.

Irlei Homero, IT Application Services Manager,Unilever Americas

By eliminating recurring problems, SAP SolutionManager has let DuPont improve systemavailability by 18% and reduced average systemresponse time by 58%.

Michael J. Stoko, Director Global Operations,DuPont

Business Continuity Business Process Improvement

Protection of Investment

and Accelerated Innovation

Reduced Total

Cost of Operations
http://service.sap.com/alm


7/22 2010 SAP AG. All rights reserved. / Page 8

Application Life-Cycle Management

An approach in six phases

Application Life-Cycle Management follows the six phasesof ITIL application management.

SAP delivers high value for all phases of the life cycle.

Require-ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management



Application Lifecycle ManagementAn approach in six phases of ITIL application management

Solution DocumentationCentral documentation of business processes, system

landscape, custom code, partner applications,

Template ManagementStandardize configuration across multiple

projects

Test ManagementChange impact analysisEnd-to-end test management

Technical OperationsCentral monitoring & alerting infrastr.Unique End-User Experience monitoringCentral administration tools

Change Control ManagementIntegrated quality managementSynchronized transports of various componentsControlled and documented adjustment of business

processes incl. approval process

Maintenance ManagementManagement of corrective

software packages

Business Process OperationsEnsure business continuityProvide Business KPIsBusiness process benchmarking

Application Incident ManagementIntegrated service deskInvolvement of partners in problem resolutionProvide root-cause analysis for complex landscapes

with diverse technology stacks

Upgrade Management Comprehensive project supportfor release transitions

Solution ImplementationDiscover and realize enhanced

business functionalityAvoid disruption of business



SAP Solution Manager

Platform for Application Life-Cycle Management


Reduces risk and lowers TCOthrough standardized and integrated application

life-cycle management according to ITIL

Optimizes business benefits

through a comprehensive and integrated

quality management process

Leverages built-in innovation

by making innovation a non-event and

protecting existing investments

SAP Solution Manager provides comprehensive capabilitiesand services for Application Life-Cycle Management forSAP and non-SAP applications

Require-ments

Design

Deploy

Build & Test

Optimize

Operate

Application

Life-Cycle

Management




System openness

SAP Productivity Pack

by RWD

Links to othertraining material

SAP Quality Center by HP

Links to documentsin external data warehouses

Require-ments

Design

Build

and Test

Deploy

Operate

Optimize

TechnicalDocumentation

BusinessBlueprint

E-LearningManagement

TestWorkbench

Configuration

Enhanced Changeand Transport System

JobScheduling

ServiceDesk

TechnicalMonitoring

ChangeRequest

Management

Interface types:

SAP Adapter

OEM

Open Interface

Partner Interface

Link

Planned ARIS

eCATT *)*) 7 certified solutions

Non-SAP Software

Certified softwareHP OpenView

BMC Remedy

Tivoli Service Desk

Run Book Automation1)

Cisco Tidal

Intelligent Automation

CCMS* *) 9 certified solutions

Root Cause AnalysisCA Wily Introscope

BMC Appsight

CCMS -XBP* *) 24 certified solutions

SAP Central Process

Scheduling by Redwood

CMDB2)

SAP Solution Manager as an application management platform provides

multiple interfaces to 3rd party products.

SystemAdministration

1) Planned for release 7.1 2) Planned for release 7.x


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SAP Enterprise Modeling by IDS ScheerSoftware quality starts with process design

The fastest and cheapest way tobuild quality applications isthrough good analysis and design

Leading business process analysis,simulation and optimization solution forSAP and non-SAP

Addresses enterprise and processarchitecture based on industry standard(TOGAF)

SAP Solution Manager integration

Powerful reporting features enablegovernance


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Testing & Quality Management -

A Complete Solution

Plan Execute Evaluate

Functional scope

Definition anddocumentation of

business processes

Change impactanalysis

Build adaptivecontent for business

process test

Manage the testingprocess

Tractability fromrequirements

through to defects

Visibility into theoverall testing

process

Bi-directionalintegration

Linkage to businessblueprint, test results

and defects

SAP Solution ManagerAdapter

Perform load andperformance tests

and tune SAPsystems

Deep diagnostics forin-depth insight into

ERP and SAPNetWeaver

SAP LoadRunner by HPSAP Solution ManagerSAP Test Acceleration &

Optimization (TAO)SAP Quality Center

by HP

Create real-life test data Create consistent and small QA and development environments

SAP Test DataMigration Server

SAP ProductivityPak by RWD

Develop and publish business processes User transactions to be used for learning and performance support

Measure actual end-user experience Evaluate the impact of any changes for the

end-user

SAP User ExperienceManagement by KNOA

Provide end-user training leveraging acomprehensive enterprise learning environment

SAP Enterprise

Learning Solution


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SAP Quality Center by HPIdentify defects during implementation, not in production

Production defects are 100x moreexpensive than defects found duringsoftware design and testing

Leading quality planning, test execution anddefect management solution

Foundation solution for the SAP qualityplatform

Manages test-cycle and releases

SAP Test Acceleration and Optimization(TAO) adds "drag and drop" composition of

test cases = reduced TCO

Even more control through federation withSAP Solution Manager (adapter is required)

Enterprise reporting and dashboards


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SAP Test Accelerator & Optimizer (TAO)Approach for Accelerated Test Case Composition

SAP TAO Frontend

SAP TAO Agent

Customer SAP Test Systems

User selects Business Processes

Automatic inspection of SAP Transactions

Automatic generation of Test Components

CRMR/3ERP SAP Business Process

SAP Quality Center by HP

4

1

2

3

Inspect

Upload to Quality Center

5 User composes Test Case

Test Case execution6


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SAP Loadrunner by HPProject success is tied to application performance

DIAGNOSTICS

MONITORS

LOADBALANCER

WEBSERVER

APPLICATIONSERVERS

DATABASENETWORKCONTROLLER LOADGENERATORS

VUsers

US

Europe

User satisfaction is greatly driven byapplication performance

Emulate thousands of concurrent users togather end-to-end transaction response times,for example Logon, Process Credit Card,

and Create Order process

Collect application, network and system dataacross all architectural tiers and components

Powerful dashboards and reporting


16/22 SAP 2007 / Page 17

The SAP Quality PlatformEnd-to-end testing process with tremendous customer value

1 Business AnalystDefine requirementsand configuration inSAP Solution Manager

2 Test ManagerTransfers requirements intoSAP Quality Center by HPand complete a risk

assessment & schedule

3 Test TeamDevelop/update test casesand create traceability matrix

The SAP end-to-endQA process decreasesSAP testing cost andtime by more than 50%

6 Project Manager & TeamCentrally monitor testingprogress and results inSAP Solution Manager

5 Test Manager & TeamRun manual and automatedtests, report results and thentransfer results into SAP

Solution Manager

4 Test TeamCreate reusable testcomponents for drag and dropcreation of test cases inSAP TAO


17/22 SAP 2009 / Page 18

SAP Test Data Migration Server(SAP TDMS)Reliable testing starts with providing the right data

Creates small, easy-to-use test environmentswith consistent, relevant extracts ofbusiness data while minimizing infrastructureand maintenance expenses!

SAP Test Data Migration Server

Benefits

Reduced infrastructure expenditures for nonproduction landscape

High flexibility

Improved quality of test data

Supported SAP systems

ERP release 4.6C and higher

HCM release 4.7 and higher

CRM releases 4.0, 5.0, and 6.0

BI releases 3.5 and 7.0

More information

SAP Service Marketplace athttp://service.sap.com/tdms

+

Use Cases

Creation of lean test systems withproduction-like environment, but reduceddata volume

Selective refresh of individual clients indevelopment, test and training environments

Data extraction based on business objects,organizational units or time slices

Scrambling of sensitive data
http://service.sap.com/tdmshttp://service.sap.com/tdms


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Central view to all scheduling activities

Job chainsDefinition andmonitoring

SAP Central Process Scheduling by RedwoodNo more business issues caused by failed batch jobs

Job scheduling in IT operationsis as important as productionplanning in manufacturing

Central management andorchestration of complex business

processes

Scheduling of complex process chainsacross SAP and non-SAP systems

Job prioritization driven by businessrules

Integration

Embedded in SAP NetWeaver (OEM)

Optional integration with SAPSolution Manager (requires adapter)


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SAP Archiving by Open TextFor ever-growing volume of business data in databases

SAP Archiving enables you to off-load aged SAP data and

documents from SAP software while retaining access to theinformation.

Provide secure and compliant long-term storage ofyour SAP and non-SAP data & documents on asecure archive server of your choice

Realize substantial cost savings and improve systemperformance by minimize your database growth

Reduce technology downtime required for softwareupgrades or data backup or recovery

Ensure compliance and reduce risk during audits

Supports all SAP ArchiveLink document scenarios

and SAP document types & formats includingimages (Capture, Viewers, Email and Office Links)

Supports extending ArchiveLink to create views fordocuments from across multiple systems


20/22 SAP 2008 / Page 21

SAP Extended Diagnostics by CA Wily

Real-time visibility into Java and .NETapplication performance so SAP andcustomers can quickly do root causeanalysis of performance problems

Monitoring of Java and .NETapplications in production with minimalimpact on performance

Persistence of historical data for bettercapacity planning and trend analysis



SAP is now the role model for the evolution of software supportoffering an industry game-changing standard for transparency,

accountability and the clear measurement of value.

We remain strongly committed to helping our customersboth protect their investments and closely manage costs.

Why SAP?

Require-

ments

Design

Deploy

Build &Test

Optimize

Operate

Application

Life-Cycle

Management

Only integrated and comprehensive offering to

cover the complete Application Life-cycle forSAP and non-SAP systems

Tools, best practices, accelerators and consultingservices all from one vendor

Open to seamlessly integrate third part servicemanagement solutions

Measurable Benefits for Business and IT (KPIs)


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Thank you!

03 overview it excellence zagreb

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