02bd3c8b_ipophl roadmap 2011[1]

8/2/2019 02bd3c8b_IPOPHL Roadmap 2011[1]

1/24


2/24

DELIVERABLES 2011 2

IIPPOOPPHHLLSS VViissiioo nn

An Intellectual Property conscious Philippines in a demystified, development oriented, and democratized IP System by 2020 (2020 VISION: 3D IP)

IIPPOOPPHHLLSS MMiissssiioo nn

We are a knowledge driven government organization that works towards economic, technological, and socio cultural development by communicating, enabling, and ensuring the effective use of the Intellectual Property System in all levels of society for the creation, protection, utilization, and enforcement of Intellectual Property

IIPPOOPPHHLLSS SStt rraa tt ee ggiicc GGoo aa llss

Deliver quality and timely patents, trademarks, and other registrations Provide IP related business development and technology transfer services Provide speedy, quality, and effective legal remedies and be the forum of choice for IP dispute resolution Institutionalize copyright support services Increase the level of appreciation of, respect for, and utilization of IP

Lead the advocacy for legal and policy infrastructures to address emerging national and global demands of the IP system Develop and maintain a highly motivated, competent, and cohesive workforce committed to serve with professionalism,

transparency, and integrity Provide a conducive work environment that supports professional growth and promotes work life balance


3/24

DELIVERABLES 2011 3

IINNTTEELLLLEECCTTUUAALL PPRROOPPEERRTTYY OOFFFFIICCEE OOFF TTHHEE PPHHIILLIIPPPPIINNEESS 22001111 DDEELLIIVVEERRAABBLLEESS

DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION D1.1 A well accepted automation and re engineered registration

system in UMID (UM in 2 Months and Design in 5 Days) D1.2 Organizational readiness in BOT for automation and policy

driven examination process (TM in 5 Days) D1.3 Increased quality and transparency in examination in both BOP

and BOT

D1. A development oriented and globally competitive IP registration system which raises the bar of trademark, design, UM and patent examination & administration processes to satisfy unmet end user expectations

D1.4 An established mechanism for stakeholder feedback on the performance of IPOPHL in IP registration

Deliver quality and timely patents, trademarks, and other registrations

ANDREW MICHAEL S. ONG

D2.1

Successful product

and

market

development

for

ITSO

D2.2 An established UP MLA and IPOPHL partnership (Avatar) D2.3 An implemented TKGRTCE Project with TBoli tribe D2.4 An implemented GI Project (database build up)

Provide IP

related

business development and technology transfer services

D2.

Establishing new

delivery

mechanisms and stakeholder platforms to increase the use of the IP system by sectors that have never been served before by IPOPHL

D2.5 An established Copyright Bureau and Copyright Roadmap for the country targeting creative industries

Institutionalize copyright support services


D3.1 An operational IP Legal Knowledge Management group in IPOPHL with projects and activities (LLM, lecture series, Weekly

Kapihan, IPK online portal) D3.2 An established Policy Unit with analysts specializing in major

areas of IP and whose works are documented systematically D3.3 IPOPHL legislative agenda is actively pursued

D3. Strengthening the legal and policy support units of IPOPHL

through institutionalized mechanisms and structures

D3.4 Active participation of IPOPHL in international fora to support domestic initiatives

Lead the advocacy for legal and policy

infrastructures to address emerging national and global demands of the IP system



4/24


5/24

DELIVERABLES 2011 5

DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION by Q4. office.

D8.1 A functional Provident Fund and an optimized GAD fund for IPOPHL with an education component for personal financial management is in place

D8.2 Training programs for basic competency and capacity building as well as activities for sports and culture, including participation in inter agency activities, and support for an active Gun Club,

Camera Club and other groups are institutionalized. D8.3 A committee on scholarship/training is established

D8. The general welfare of IPOPHL employees in terms of professional growth and work life balance is secured.

D8.4 Functional grievance machinery is in place

Develop and maintain a highly motivated, competent, and cohesive workforce committed to serve with professionalism,

transparency, and integrity.

Provide a conducive work environment that supports professional growth and promotes work life balance.

ALLAN B. GEPTY

D9.1 Cooperation agreements with business organizations and project integrators are forged to help commercialize local IP.

D9.2 A program for local IP generators is in place, wherein registered IP can be referred to interested venture capitalists or investors for feasibility study, commercial valuation, and/or possible business integration.

D9.3 Local IPs are supported by IPOPHL from IP protection to commercialization

D9. Local IPs are supported by IPOPHL through various business development and commercialization assistance programs

D9.4 Preparations for a publication on local IPs is commenced

Provide IP related business development and technology transfer services.

ALLAN B. GEPTY

D10.1 IP promotion is included in MSME development programs and activities of DTI, PCCI, and MSMEs sectoral organizations.

D10. Empowering MSMEs through increased awareness and use of the IP system. D10.2 Institutionalized mechanism and/or cooperation agreements

with at least 5 LGUs on IP registration campaign, specifically for trademarks, collective marks, service marks, UM and ID.

Increase the level of appreciation of, respect for, and utilization of IP.

Provide IP related

ALLAN B. GEPTY


6/24


7/24

DELIVERABLES 2011 7

DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION quality mechanisms, and other enhancements

D15.2 Patent examiners are involved in the enhancements to be implemented

D15.3 An institutional mechanism is in place to provide scholarships for further education

knowledge workers in the Bureau of Patents in preparation for the implementation of IIPMS

D15.4 Positive feedback is obtained from IP owners and practitioners on improvements made in the bureau every quarter starting Q2

patents, trademarks, and other registrations.

Provide a conducive work environment that supports professional growth and promotes

worklife

balance

M. EVASCO

D16.1 An updated organizational structure is approved by DG by Q2 D16.2 At least 8 new examiners are hired and trained by Q2 and

additional 8 more in Q4 D16.3 An efficient work distribution and monitoring process is

implemented by Q3 to minimize unassigned applications and track patent examination

D16. A rationalized patent examination organization is in place to expand the bureaus capacity to meet global patent examination needs

D16.4 Design appropriate indicators using international benchmarks by Q2 and implementation by Q3


LOLIBETH R. MEDRANO

D17.1 Disposal rate is reduced to 25% by Q2 and further reduced to 50% by Q3

D17.2 75 % of applications under appeal as of 2010 are resolved by Q4 D17.3 Applications with third party observations as of 2010 are

resolved by Q4

D17. Speedy disposition of applications pending appeal of examiners decision or with third party observations

D17.4 Positive feedback is obtained from IP owners and IP practitioners

every quarter starting Q3


LOLIBETH R. MEDRANO

D18.1 Trainings on specific fields, including new technologies, are conducted every quarter starting from Q2

D18. Patent examination skills are enhanced through a continuous learning mechanism for patent examiners

D18.2 University professors and Balik Scientists are tapped to provide mentoring and tutoring on specialized fields for examiners starting Q2


LOLIBETH R. MEDRANO


8/24

DELIVERABLES 2011 8

DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION D18.3 Specific skills training in relevant areas are identified by Q2 and

institutionalized starting Q3 D18.4 A knowledge management initiative is in place by Q3 D19.1 Proposed amendment to the copyright provisions of the IP Code

is approved by the House of Representatives by Q1 and Senate Q2

D19.2 Enforcement Bill is approved by both houses by Q3

D19.3 Accession to various treaties are supported by the Department of Foreign Affairs by Q4

D19. Proposed legislations to enhance the IP system and strengthen IPOPHL in fulfilling its mandate are successfully

introduced

D19.4 Proposed amendment to the patent provisions of the IP Code are finalized by Q4

Lead the advocacy for legal and policy infrastructures to address emerging national &

global demands of the IP system

LOLIBETH R. MEDRANO

D20.1 At least 2 LGUs in Metro Manila sign a MOA with IPOPHL by Q3 to collaborate

D20.2 MOA shall include at least one IP training conducted for the staff of the LGU starting Q3

D20.3 MOA shall include at least one IP event or undertaking is implemented with LGUs under the MOA by Q4

D20. Heightened awareness on IP among local government officials through collaborations and IP enforcement

undertakings

D20.4 MOA shall include conduct of baseline IP awareness survey with the business sector of the LGU by Q4 in preparation for the business permit issuance in 2012

Increase the level of appreciation of, respect for, and utilization of IP

LOLIBETH R. MEDRANO

D21.1 An updated Manual of Substantive Examination is published by Q4 and used by all examiners by Q4

D21.2 A quality assurance mechanism for trademark examination decision is established and functioning starting Q3

D21.3 Positive feedback is obtained from trademark owners and IP practitioners on trademark examinations conducted on Q3 and every quarter thereafter

D21. Significant improvement in the quality and consistency of trademark examiners decisions that is consistent with and aligned to declared IPOPHL trademark policies

D21.4 Reversal rate of examiners decision on purely legal issues appealed to the DG is not more than 20% by Q1


LENY B. RAZ


9/24

DELIVERABLES 2011 9

DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION D22.1 Trademark applications are assigned to examiners within 21

calendar days from date of filing (including applications filed through IPSO) in Q1 and 15 calendar days of filing in Q2 and 10 days starting Q3

D22.2 Registrability reports are issued within 15 days from assignment of application to the examiner starting Q4

D22.3 Total Average Disposal Pendency is reduced to 8 months by Q1

and further reduced to 6 months starting Q4

D22. Further reduction of turnaround time (time of filing to registration, with the exception of Oppositions)

D22.4 Final decisions are rendered by examiners within 30 days from receipt of the response to the last official action starting Q3


LENY B. RAZ

D23.1 An operational performance monitoring system that includes workload and productivity measurements for each knowledge worker is established by Q3 and reviewed periodically every quarter

D23.2 An Official Action tracking system is established by Q4 to

ensure clarity of text, comprehensiveness of legal issues raised and minimized frequency of issuances among others

D23.3 Rationalized work distribution based on competence and rank is in place by Q3

D23. Effective management of knowledge workers in the Bureau of Trademarks in preparation for the implementation of the IIPMS

D23.4 A continuing learning mechanism in trademark related topics is in place starting Q3


Provide a conducive work

environment that supports professional growth and promotes work life balance

Develop and maintain a highly motivated, competent, and cohesive workforce committed to serve with professionalism, transparency, and integrity

LENY B. RAZ

D24. Institutional results are derived D24.1 5% of total IPOPHL trademark filings will come from IPSO Provide IPrelated LENY B. RAZ


10/24

DELIVERABLES 2011 10

DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION starting Q3, of which shall comprise of industry or niche leaders

D24.2 A local IP core group is organized in each area where there is an IPSO, involving at least 2 public and 3 private entities by Q3, and the group has hosted at least 1 IP event by Q4

D24.3 All staffs and advocates stationed in IPSO are competent in trademark law and registration process as evidenced by their

active participation

in

seminars/trainings

and

successfully

answering end users queries to be documented starting Q2

from operation of IPSOs

D24.4 Annual work plans of each IPSO are approved for implementation by end of Q1 and monitored every quarter thereafter

business development and technology transfer services


D25.1 Strategic partnership with DTI RODG to introduce the use of trademarks among OTOP is formalized by Q1

D25.2 20% of the OTOP businesses have adopted a distinct brand by Q4D25.3 Collective marks are applied for registration by 20% of the

provinces with OTOP

D25. Use of trademark to create value for OTOP businesses is increased through partnership

with DTIRODG

D25.4 At least 1 TM seminar for OTOP is held every quarter starting Q2

Provide IPrelated business development and technology transfer

services


LENY B. RAZ

D26.1 The database of Utility Models and Industrial Designs is updated and their business processes are reengineered and validated by Q2.

D26.2 WIPOIPAS for Utility Model and Industrial Design registration is deployed by Q3 and goes live by Q4.

D26.3 Database of Inventions is updated by Q3 and its business processes are reengineered and validated by Q4.

D26. An efficient and transparent IP registration system using internationally accepted IT systems specially designed for IP offices

D26.4 Trademarks database is 90% updated by Q4 and the re engineering of its business processes has commenced by Q4 with


MA. CORAZON DP. MARCIAL


11/24


12/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION approved for implementation by Q3.

D29.4 Blueprint for TM in 5 Days is submitted by Q4 for implementation in 2012.

infrastructures to address emerging national and global demands of the IP system

D30.1 A draft of the ASEAN IPR Action Plan for 2011 2015 is prepared by IPOPHL in Q1 and submitted for approval by the AMCs and eventually by the ASEAN Economic Ministers by Q2.

D30.2

2011 Activities

pursuant

to

the

ASEAN

IPR

Action

Plan

are

implemented with IPOPHLs active participation, with at least 2 activities, hosted by IPOPHL by Q4.

D30.3 Through IPOPHLs efforts, the relationship of AWGIPC with dialogue partners is strengthened, as evidenced by at least one collaborative activity with IPOPHLs active participation per dialogue partner by Q4.

D30. Increased role of IPOPHL as a member of the ASEAN Working Group on Intellectual Property

Cooperation (AWGIPC)

with

the

end in view of aligning Philippine domestic initiatives with international IP discussions and cooperation

D30.4 The ASEAN Secretariat is assisted by the IPOPHL in monitoring

the activities under of the Action Plan following a system adopted by the AWGIPC.

Lead the advocacy for legal and policy infrastructures to address

emerging national

and

global demands of the IP system

MA. CORAZON DP. MARCIAL

D31.1 A stakeholders consultation is conducted on the proposed revisions of the Rules on IPC by Q1

D31.2 Revised Rules on IPC are successfully implemented by Q2 D31.3 Internal/Bureau Supplemental Guidelines on Adjudication

Related Processes are drafted by Q3

D31. More effective legal remedies are provided through streamlined procedures and revised rules for Inter Partes Case (IPC)

D31.4 Positive feedback from stakeholders on the implementation of the revised rules is not less than 50% as of Q4

Provide speedy, quality, & effective legal remedies and be the forum of choice for IP disputes

NATHANIEL S. AREVALO

D32.1 Cases filed prior to December of 2006 are given priority and managed for speedy resolution starting Q1

D32.2 Cases filed between January of 2007 to December of 2007 are given priority and managed for speedy resolution starting Q2

D32. Case backlog is eradicated through effective disposal of aging cases

D32.3 Cases filed between January of 2008 to December of 2009 are


NATHANIEL S. AREVALO


13/24


14/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION working days from receipt of answer and data base monitoring case flow is updated in real time by Q1

D37.3 TAT for issuance of Interlocutory Order to submit position paper within 3 working days from termination of preliminary conference (Q2)

system

D37.4 Submission of draft at least 10% of the total number of cases submitted for decision

choice for IP disputes DATING

D38.1

BLA has

submitted

to

ODG

draft

MOA

with

DILG

by

Q1

D38.2 Compliance rate of decisions and orders is 100% by Q4 D38.3 Data and reports of service of IPV decisions and orders, including

injunctive relief (TROs, injunctions) are posted in IPO website starting Q1

D38.

Execution of

IPOPHL

judgments

and orders are implemented with the assistance of Law enforcements agencies

D38.4 Positive feedback from IP owners and practitioners involved in cases with judgments for execution by Q4

Provide speedy,

quality,

&

effective legal remedies and be the forum of choice for IP disputes

EDWIN DANILO A. DATING

D39.1 BLA decisions are uploaded into a publicly accessible database

by Q2 and updated weekly thereafter D39.2 ODG decisions are uploaded into a publicly accessible database

by Q3 and updated weekly thereafter D39.3 Entering into an agreement with the judiciary to include

decisions of the trial court, Court of Appeals and the Supreme Court in the IPOPHL database by Q4

D39. Making all decisions of IP cases,

whether in IPOPHL or the courts, publicly accessible fosters greater transparency and consistency

D39.4 Increased usage of the portal by stakeholders by Q4

Provide speedy, quality, &

effective legal remedies and be the forum of choice for IP disputes


D40.1 Related work processes at BLA are streamlined by end of Q2 D40.2 An updated BLA records management system is implemented by

Q2 D40.3 Evidence Storage guidelines are implemented by Q3

D40. Integrity of case records and evidence is greatly improved by an institutional records & evidence storage management system D40.4 A public presentation of the records management & evidence

storage system is to the stakeholders by Q4



D41. Programs and initiatives of D41.1 An Information System Strategic Plan (ISSP) is formulated Provide a conducive work VINA LIZA


15/24


16/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION integrity

D45.1 Key system processing requirements are fully accepted by target users and stakeholders by Q2

D45.2 Key reports and analytical tools to be generated online is designed with stakeholders and IPOPHL management by Q2

D45.3 System is signed off and fully accepted by target users by Q3

D45. A copyright registry system is in place that will effectively serve queries on registered copyrights

D45.4 The registry system meets user expectations (average

satisfaction rating

of

3 over

5

points)

through

feedback

system

by Q4

Institutionalize copyright support services

VINA LIZA RUTH C. CABRERA

D46.1 IIPMS servers procured, installed and operational by Q3 and IPAS is installed and configured in IIPMS server by Q3

D46.2 Updated Utility Model and Design databases and Invention Patent databases migrated to IIPMS server by Q3 and by end of Q4, respectively

D46.3 Existing IT systems (Fee Management System, SOA etc) for

UM/ID are integrated to IPAS and operational by Q3

D46. An integrated IP administration and search system that is efficient and transparent, operating in a secure and highly reliable ICT infrastructure

D46.4 Incidence reporting mechanism in place by Q3 and comprehensive report of IIPMS initial phase submitted by end of Q4


LOURDES F. ALABARCA

D47.1 The ICT Strategic Priorities for IPOPHL are identified and approved and incorporated in the ISSP by Q2

D47.2 The defining characteristics of the ICT framework is defined and approved by Q3.

D47.3 The defining characteristics of the Information Management (IM) framework is completed and approved by Q3.

D47. The ICT Strategic Direction Statement and broad parameters are defined to ensure that MIS operational plans and actions are aligned with the programs and initiatives of IPOPHL D47.4 The ICT Strategic Direction Statement is completed and

approved by Q4.

Provide a conducive work environment that supports professional growth and promotes work life balance

LOURDES F. ALABARCA

D48. IP information will be D48.1 Conceptual framework for the IP eData Bank and IPOPHL Knowledge Center completed and approved by end of Q1

Deliver quality and timely LOURDES F.


17/24


18/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION are drafted with the active participation of host institutions by Q3

ITSO Patent Libraries) which are linked as a network with other technology information centers D51.4 IPOPHL Library is transformed into a technology and IP

information resource center by Q3 and linked to ITSOs and at least two major libraries in the country by Q4

D52.1 A patent information unit of not less than 5 specialists is established by end of Q1 to conduct patent search, mapping and analytics to support IPOPHL management

D52.2 A two year work plan for the patent information unit is approved for implementation by Q2

D52.3 A patent shop list containing selected technologies of expired patents and those not patented in the country is made available to priority industry sectors starting Q3 and updated every quarter thereafter

D52. Technology and innovation support policies and strategies of IPOPHL are enhanced by an institutionalized patent information unit

D52.4 Quarterly publications designed to de technicalized patents on

selected technological fields (such as green technologies) or products (such as commonly prescribed medicines) will be made available starting Q3

Provide IPrelated business development and technology transfer services

CARMEN G. PERALTA

D53.1 At least 2 major collaborations or activities for 2011 are implemented with each current partner institution, namely: WIPO, EPO, USPTO and TIPO by Q3

D53.2 Additional bilateral cooperation is explored with China D53.3 Additional bilateral cooperation is explored with Brazil

D53. The institutional capacity of IPOPHL is enhanced by international partnerships and bilateral cooperation with various institutions or

government agencies D53.4 IPOPHL participation in APEC IPEG is increased

Provide IPrelated business development and technology transfer services

Deliver quality and timely patents, trademarks, and other registrations.

Provide a conducive work environment that

CARMEN G. PERALTA


19/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION supports professional growth and promotes work life balance

D54.1 A Code of Professional Conduct for IPOPHL employees (the Code) is drafted by end of Q1

D54.2 The Code is approved by DG for implementation on Q3. D54.3 The Code emphasizes the role of each employee in the

attainment of the organizational goals

D54. Organizational goals are supported by broad based constituents within IPOPHL

D54.4 Orientation program on the Code and the module for My Place in the Sun are finalized for implementation by Q3

Develop and maintain a highly motivated competent and cohesive workforce committed to serve with professionalism, transparency and integrity Increase the level of appreciation of, respect for, and utilization of IP

CARMEN G. PERALTA

D55.1 Strategic partnership with National Library is formalized to

provide copyright

notification

services

D55.2 The strategic partnership of IPOPHL with UP Manila on

comprehensive IP protection and management collaboration is formalized in Q1 and a two year work plan is approved for implementation by Q2

D55.3 An IP Avatar is sent to NCCA to forge collaborations in protecting traditional cultural expressions and traditional knowledge

D55. The service delivery

mechanisms of

IPOPHL

are

enhanced by domestic partnerships with various institutions or government agencies

D55.4 An IP Avatar is sent to NCIP to forge collaborations in protecting

traditional cultural expressions and traditional knowledge

Provide IPrelated

business development

and technology transfer services


CARMEN G.

PERALTA

D56.1 A two year marketing and communications plan is approved by end of Q1 and implemented starting Q2, which shall include IPOPHLs participation in at least 3 events organized by stakeholders and partner institutions every quarter

D56. Successful consumeralization of the concept of intellectual property as a business and economic tool, starting from Metro Manila and 1 major city D56.2 Baseline data on IP awareness of business sector established by


EVELYN M. DAPLAS


20/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION end of Q3

D56.3 Consumer survey pilot tested to target business sector by end of Q4

in Luzon, Visayas and Mindanao

D56.4 Official translation of key terms on IP is in place by end of Q4 D57.1 At least 1 press article in national papers for every event or

activity of IPOPHL, and not less than 2 releases per month on IP starting Q1; and for the provinces, at least 1 press article in 3 provincial papers on IP every month starting by end of Q2

D57.2 Regular conduct (2x a month) of basic orientation seminars on IP for the general public with an aggregate of not less than 120 participants every quarter

D57.3 Initiate & sustain a regular TV program on IP and guestings at various radio programs

D57. Heightened public awareness on IPOPHL activities and initiatives through public relations, social media and other channels

D57.4 An online events calendar is updated weekly and contains interactive features for interested parties to contact organizers

prior to and after the event.


EVELYN M. DAPLAS

D58.1 Standardized trade dress and theme for IPOPHL in the new office interiors, slide presentations, business cards, stationeries and other printed materials associated with IPOPHL are in place by mid of Q2

D58.2 Logistical and style support are provided to the sponsoring or organizing project team or bureau to ensure consistent brand image

D58.3 Publication of IP primers and IPOPHL brochures by Q3; and IPOPHL has a new visible symbol by end of Q4

D58. An appropriate brand image or trade dress for IPOPHL is developed through consistent practice and usage

D58.4 Public assistance system enhanced and systematized with a manual/guide and a monitoring mechanism to document performance


EVELYN M. DAPLAS

D59. All members of IPOPHL D59.1 Designed and implemented an intra organizational Develop and maintain a EVELYN M.


21/24


22/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION health and safety requirements

D62.4 IPOPHL compliance of occupational, health, and safety work environment requirements are audited regularly by a composite team

D63.1 All non core work processes are streamlined by end of Q2 D63.2 An updated office wide records management system is

implemented by Q3 D63.3 Storage plan by Q3 with directories/contact details of relevant

sectors

D63. Integrity of records and administrative work are greatly improved by an institutional office wide records management system

D63.4 At least 10% digital records exchange (less paper used in transactions) among staff by Q4


FRISCO L. GUCE

D64.1 Harmonized general ledger codes and completed bar coding system by Q4

D64.2 Updated databases and IT systems of non core processes are completed by Q4

D64.3 For ISO 9001 certification, assignments of key personnel (i.e. quality management representative, internal quality auditors) are identified by Q2

D64. Operational and transaction costs are lowered with an enhanced Property Procurement Inventory

Management System (PPIMS)

D64.4 Also for ISO 9001 certification, training on quality management is commenced by Q3 and documentation and trial assessment runs commenced by Q4


work life balance

FRISCO L. GUCE

D65.1 Framework and plan is formulated in Q3 D65.2 Strategic HR is approved by end of Q3 D65.3 Hiring process starts in Q4

D65. IPOPHL management is supported by a strategic HR

D65.4 Positive feedback of HR improvements


FRISCO L. GUCE

D66. IPOPHLs onsite customer service is enhanced by a Single

D66.1 All transactions pertaining to trademark, industrial design, utility model, and patent applications and registrations are done only at the SPOC CSI by Q2


ERIC T. LANADO


23/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION D66.2 SPOC CSI is linked to pertinent IPOPHL workstations through

videoconferencing starting Q3 D66.3 The SPOC CSI has an information and customers assistance desk

with online access to databases and other publicly available records of IPOPHL starting Q4

Point of Contact for Client Service in IPOPHL (SPOCCSI)

D66.4 Customer feedback on proposed systems and competencies as well as actual performance of SPOC CSI are obtained every quarter starting Q2

D67.1 At least 1 stakeholders forum is conducted per quarter starting Q2 targeting different stages of the IP cycle (IP creation, protection, utilization, and enforcement) and the results thereof published within the next quarter

D67.2 Customer satisfaction and/or performance assessment instruments are developed, and a baseline survey is conducted by Q1 with succeeding surveys conducted periodically thereafter

D67.3 Visits to at least 10 major clients are made to conduct discussions on service improvements

D67. IPOPHLs ability to respond to stakeholders and clients needs is heightened by an effective and institutionalized feedback mechanism

D67.4 Notable improvements are seen in customer feedback on the performance of IPOPHL as an institution and of its frontline personnel by end of Q4


ERIC T. LANADO

D68.1 Key performance indicators (KPIs) of persons, projects, programs or initiatives are finalized and agreed upon by Q1 and a rewards and recognition scheme is approved by Q2 for implementation in

Q4 D68.2 A composite team for Monitoring and Evaluation (M&E) is

organized by Q1; a management dashboard as well as a more comprehensive report is designed and approved by Q1; and monitoring commences immediately after

D68. Organizational efficiency and effectiveness is achieved through increased

accountability to pre determined work deliverables supporting the 8 strategic goals of IPOPHL

D68.3 The management dashboard and IPOPHL statistics (with

Provide a conducive work environment that supports professional

growth and promotes work life balance

ERIC T. LANADO


24/24


DELIVERABLE INDICATORS STRATEGIC GOAL CHAMPION analysis) is published online starting Q2

D68.4 IPOPHL 2010 Annual Report is finalized and published by Q1 and the 2011 Report is 90% completed by end of Q4

D69.1 An inventory of the competencies, talents, skills, and knowledge of IPOPHL personnel is completed by end of Q1

D69.2 A training needs assessment is conducted in Q2 based on the contributions and job mission of IPOPHL personnel

D69.3 A human resource training and competency development plan is prepared and approved for implementation by the end of Q2

D69. An organization wide human resource training and competency development structure is in place to make IPOPHL an innovative and learning organization

D69.4 Every IPOPHL personnel has participated in at least 15 hours of training or competency building activity by end of Q4

Develop and maintain a highly motivated, competent, and cohesive workforce committed to serve with professionalism, transparency, and integrity

ERIC T. LANADO

D70.1 A year round fitness and wellness program is in place by Q1 and availed of by at least 50% of personnel by Q3

D70.2 Programs designed to enrich the employees knowledge and experience of the arts and culture such as the Glee Club and

Photography Club which will be formalized by Q1, among others, are fully supported by management D70.3 At least 1 social, cultural, or sports event is organized for IPOPHL

employees every quarter starting Q2

D70. IPOPHL employees enjoy a more balanced work life through holistic life enriching programs

D70.4 An IPOPHL employee newsletter on fitness and wellness, arts and culture, and work life balance is published starting Q2


work life balance

ERIC T. LANADO

02bd3c8b_ipophl roadmap 2011[1]

Documents