Age UK Camden services Helping older people in Camden to stay active, stay connected and get the most out of life.

About Age UK Camden

We’re an independent charity that helps older people in Camden to stay active, stay connected and get the most out of life. We do this through providing high quality, innovative services and support, campaigning, social advocacy and partnership working.

Nationally, we work as a member of the Age UK federation to campaign on issues that affect older people, including pensions, healthcare, social isolation and loneliness, dementia and more.

If you have any comments or concerns about our services, please let us know. You can phone, write (details below), or refer to our leaflet on how to complain.

Ageing Better in Camden Ageing Better in Camden is a partnership of older people and Camden organisations, including Age UK Camden, working together to tackle social isolation and loneliness among older people.020 7239 0400ageingbetterincamden@ageukcamden.org.ukageingbetterincamden.org.uk

How to support usWe are a local, independent charity and we raise all our own funds. We rely on the financial support of individuals, trusts, businesses and others to continue our work.

You can help us by:• making a one-off donation or regular donation • leaving us a gift in your will • organising or participating in a fundraising event• donating quality goods or shopping in our Leather

Lane charity shop• volunteering.

Contact: suzy.barber@ageukcamden.org.uk

Our shopWe’re always seeking quality donations and dedicated volunteers to help out at our busy charity shop.We’re open every Monday to Friday, 10.30am to 4.00pm.

53 Leather Lane, London EC1N 7TJ020 7831 4928

Volunteering opportunities The skill, time and energy of our volunteers makea real difference to what we do.

If you’d like to learn new skills and contribute to the wellbeing of older people in Camden, there’s a wide range of ways to do this. You can volunteer in advice giving, befriending, at our digital inclusion drop ins or charity shop and much more.

Our corporate volunteering scheme includes running gadget workshops and organising events, outings and activities. We also welcome ideas and suggestions for activities or skills you’d like to share.

Contact: volunteer@ageukcamden.org.uk

Age UK Camden is the trading name of Age Concern Camden, which is a registered charity number 293446 and company limited by guarantee. Registered in England number 1969975.Registered office: Tavis House, 1-6 Tavistock Square, London WC1H 9NA

September 2017

Age UK CamdenTavis House1-6 Tavistock SquareLondon WC1H 9NAt 020 7239 0400e info@ageukcamden.org.uk www.ageukcamden.org.uk

facebook.com/ageukcamden@ageukcamden

Our services can help you to keep active, stay connected and get the most out of life.

At HomeA paid for service that offers a full range of tailored care in your home, including washing, bathing and dressing, shopping, cleaning and meal preparation.

The service is delivered by Age UK Kensington and Chelsea, one of our partners, and is registered with the Care Quality Commission. Staff are fully trained and vetted.

020 8960 8137 sassaka.amena@ageukcamden.org.uk

Care NavigatorsCare Navigators are health and social care professionals based at 36 GP practices across the borough. They can support you if you are a Camden resident aged 60 or require coordination of services to support independent living at home.

Care Navigators have specialist knowledge of services and can talk to you about your needs to help you find the most suitable support. Speak to your GP about getting support from the Care Navigation service.

07496 370 672 carenav@ageukcamden.org.uk

Digital Inclusion computer drop in sessionsIf you’re a confident computer user or have recently completed a course, come along to our drop in sessions at Tavis House, every Monday to Thursday, 10am to 1pm.

Enjoy a welcoming and friendly environment where you can access the internet for free and practise the skills you’ve learned.

No need to book and our knowledgeable volunteers are on hand to help.

020 7239 0400 tony.brown@ageukcamden.org.uk

Counselling and psychotherapy

If you’re over 55 and registered with a Camden GP, you can use our service to talk through any emotional issues or concerns in a confidential and non judgemental way. You can self-refer or be referred by your GP or other health professional.

Your counsellor will not give you advice or tell you what to do, but will work with you to make changes and develop a greater understanding of yourself and your life. If you’re housebound we can visit you at home. Our service can help if you have early stage dementia. Group therapy is also available.

020 7239 0400 counselling@ageukcamden.org.uk

Dementia Wellbeing and BefriendingLiving with dementia can bring many challenges. Age UK Camden is a specialist in dementia care and we have a range of services to help you. We can also support partners, carers and friends.

Dementia WellbeingOur Wellbeing team can work with you on a one to one basis if you have memory impairment or dementia. Over six months we can help you create a personal plan to improve your health and wellbeing and connect you with other support available in Camden.

Dementia BefriendingIf you’re an older person with dementia or memory impairment, befrienders can visit you at home or join you in activities you enjoy doing outside. Befrienders are trained and DBS (criminal record) checked and we aim to match you with a befriender that you’ll have something in common with.

020 7239 0400 tracey.mcdermott@ageukcamden.org.uk

Direct payment support

Direct payments are payments from the council that give you more flexibility and control in arranging your own social care services. If you’re eligible, we can explain how the scheme works, help you complete the application form and help you with managing your care package. We can also offer support with payroll, recruiting carers and general advice.

You’ll be invited to regular user meetings where you can discuss any issues or concerns and we can also put you in touch with existing users.

020 7239 0443 direct.payment@ageukcamden.org.uk

Good Neighbours Befriending Scheme

Our Good Neighbours Scheme offers befriending and companionship. We’ll match you with a trained and checked volunteer who will visit you on a regular basis. If you are isolated, housebound or living with a disability, you will be prioritised for this service.

Our scheme covers NW3 and we can signpost you to other schemes in the borough if you live outside of these areas.

020 7443 9241hgn@ageukcamden.org.uk

Information and Advice

The Information and Advice team can help with one-off queries as well as more complex issues and can also offer support on planning for the future (wills, funerals and lasting power of attorney). They can also support you with direct payments, do benefit checks to maximise your income and much more.

You can get help by phone, email or appointment and outreach sessions at community locations.

020 7837 3777 duty@ageukcamden.org.uk

Internet Shopping Service

If you’re no longer able to get out and about our shopping service can help you to remain independent for longer. With a weekly call from our friendly staff, this service is a great addition to a care package as it frees up your carer to focus on direct support and care.

Once you’ve registered for the service, we’ll telephone you at an agreed day and time to take your order. We’ll place your order online at a supermarket of your choice and your shopping will be delivered at an agreed time.

The service costs £5.00 per call with an additional charge from the supermarket for delivery. You can sign up for a regular call or one off help.

020 7239 0400 shopping@ageukcamden.org.uk

Nail care

If you’re over 50 and unable to cut you own toenails (and aren’t receiving a toenail cutting service from the NHS) this simple toenail and fingernail cutting service can help you to remain mobile and active.

We’ll need approval from your GP or other health professional to register you for the service and there is a small fee. We offer the service at Henderson Court Resource Centre in Hampstead and Kentish Town Health Centre on Barthlomew Road.

020 7794 6588

Opening Doors London (ODL)

ODL, a subsidiary charity of Age UK Camden, provides a range of services for men and women aged 50 and over who identify as being lesbian, gay, bisexual and/or trans.

020 7239 0446/020 7239 0447info@openingdoorslondon.org.ukopeningdoorslondon.org.uk

Resource centres

We have two resource centres, Henderson Court (Hampstead) and Great Croft (King’s Cross). Both are specialist centres for people living with complex needs or dementia and provide social and interest-based activities, such as yoga, crafts, singing and trips out, as well as a nutritious hot lunch.

Rates, activities and availability may vary. Transport can be arranged via the council’s transport team.

Henderson Court:020 7794 6588 hcourt@ageukcamden.org.uk Great Croft: 020 7278 5090 greatcroft@ageukcamden.org.uk

We helped more than 9000 people in 2016–17

100% said they would recommend our digital inclusion drop in sessions to a friend

278 referrals to our counselling service in 2016–17

More than 60 people supported through our internet shopping service